Name: Apc Overnight
Rating: 1.38

“I bought an item from a retailer who told me that the courier company would send me details of a 2 hour delivery window the evening before the delivery and that I'd be able to track the delivery ( similar to DPD, who are great ). APC did not communicate and so I called the retailer on the delivery day to get tracking information. Everything was going well until an hour before the earliest delivery time, when the parcel disappeared from the tracking system. I waited until well after the delivery window had ended and then called APC. The lady on the phone said that she had no idea if/when the parcel would be delivered and so would book it in for the next day in case it didn't arrive. Needless to say, the parcel arrived a day late, which is a joke for a next day service. I'll never order from that retailer again whilst they use APC !”

Helpful Report

Hello Ray, Thank you for your review, I am sorry to hear that your parcel was a day later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Shocking , 3 days and still waiting. Phoned them and was told the driver went back to the yard early each day . Maybe he will get it here tomorrow! What a useless driver and company.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Sadly '0' stars not available. Next day delivery was due to arrive yesterday - I was given a time slot but nothing showed. The tracking app "had no information" about the delivery and all phone calls went unanswered. Voicemail; messages left, emails sent; nothing. Today, no delivery and - again - no reply to phone calls, phone messages or emails. So this 'next day delivery' will take 72h to arrive... Appalling lack of communication; no options for actually contacting someone directly and very very poor service. I cannot stress enough how shambolic this company have been.”

Helpful Report

Hello Bert, Thank you for your review, Apologies again for the delay with your parcel. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Extremely poor service! Not even worthy of 1 star.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Awful unhelpful rude customer services. Don’t deliver goods after 3.0clock told it’s my fault not home to take deliver,I work 8-4 & Saturdays so could not be home for their silly times. Would not leave in safe place wanted signature so Told to pick it up from depot over 20 miles away. Rude to me on phone unhelpful,this was an Amazon delivery they actually put phone down on me . No later delivery than 3am is madness in this day & age photo evidence is the new signature.”

Helpful Report

Good Morning, We are so sorry to hear of your disappointment regarding your delivery experience. We do offer a safe place once selected by yourself on APC Choice. This information is provided to you via email or text. If we can be of any assistance please contact us directly and we will help with this. Regards, Natasha. Customer.relations@apc-overnight.com

“I would have given minus star if I had a choice! This is an awful delivery company! I have been waiting for 3 days to receive the good I bought! On the first day, the driver was new to his work and area and couldn't find the address and was told I will get my purchase on the second day. The second day my good was not taken for delivery with no explanation! And here I am, on the third day and still no sign of my item! I had paid an extra £9.99 for the next day delivery and this so called APC Overnight delivery company is so incompetent that I have not still received my good. Their telephone system is as bad as their service, as well. One have to call so many times for someone to pick the phone and answers back. One word, "AWFUL".”

Helpful Report

Good Morning, We are so sorry to hear of this, please contact us directly so we can assist you further. Regards, Natasha. Customer.relations@apc-overnight.com

“lazy driver didn't bother to get out of his car to check if the gate to my accomidation was locked or not (it was unlocked and would of opened easily upon trying) - this was confirmed by a customer service employee. I then had to cancel an appointment so the driver could re-deliver the parcel (which did not happen). I also paid for expensive shipping as the package was urgent - now I either have to wait and book for a re-delivery or go to the hub to pick it up myself. This whole experience greatly inconvienced me and is highly fustrating - next time I will order from a different retailer to avoid this company entirely. I compeletly do not recomend. The customer serives experience was awful, I had a very polite and understanding person but the system seems broken and disjointed. I had to call several numbers to organise a re-delivery which was a lengthy proccess and I spent half my day waiting on a driver who has already made evident a lack of care for their job to re-deliver a package on their terms. I have no idea when they will deliver the package and they haven't bothered contacting me, I was assured it would be here before a certian time - however it hasn't arrived and upon re calling I was connected to a short tempered member of staff who provided no help. For the companies sake I hope this is a lazy driver but considering the low ratings I severely doubt it. Don't use this company even if it is your only option. I would of graded this lower than one star but that wasn't an option :/”

Helpful Report

Hello Skye, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“First time round the driver waited 18 seconds then cleared off with my package (porch door was unlocked!). It was finally delivered the following day after I stick a huge note on the door! This time I had a message to expect my delivery at 14.32 - 16.32pm yesterday and nothing turned up. No explanation or rescheduling - NOTHING! Useless company!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely useless company. Delivery instructions states to leave by the door as my area is safe, driver decided upon himself to NOT leave the package and to take it back, emailed APC and was told re delivery was the next day, Monday, waiting all day Monday and nothing. Emailed again and was told that they did not infact try and re deliver Monday and is now scheduled for Tuesday! ABSOLUTELY USELESS COMPANY. DO NOT USE THEM”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Received a card through the letterbox to say I had missed a delivery.No prior notice of a delivery I was out shopping.Telephoned the depot and a really unhelpful guy stated that they had tried to deliver and now awaiting instruction from the sender??What a load of rubbish this company is.Why put a leaflet through the letterbox if you can't reschedule or collect the item!!!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Comedy of errors! Day 1 - Delivery window given then a text later to say delayed. Package one at delivery depot, pack 2 somewhere else. Day 2 - Delivery window given and time passes. Package one didn't leave the Delivery depot, Package 2 attempted at wrong house 2 streets. Ops manager assures me via customer services both packages delivered next day. Day 3 - Delivery window given and passes, custimer services concerned that driver not near me and going in opposite direction, been with them 2 days. Day 4 - Delivery window given I'm drop no 34, tracking not working again as told drivers scanner is broken. Delivery window comes and goes and customer services apologetic but has no clue what is goin on. An hour later I go to leave my house and a van turn up, success at last but nearly wasnt. Driver was only going to give me 1 of 2 packages of which he would had I not been there. This has to be THE worst service I have ever received from anyone over anything and I'm 52. PLEASE AVOID, DONT PURCHASE FROM PPL USING APC :(”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Useless, failed to deliver on two days running despite emailing to confirm items were due within a window.”

Helpful Report

Hello Andrew, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“A delivery of perishable food due with me on 31st October on an overnight delivery arrived a day late at the delivery hub, according to tracking info and sat there for a further 24 hours before being loaded for delivery today, 2nd November. Sender says food will now be perished and requested it is returned. Shocking non service.Last APC delivery I had said an item had been delivered when it hadn’t. Will no longer deal with any company that uses APC, just too unreliable.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Driver stolen another parcel while delivering. Got video proof from RING doorbell. Reported to police. Avoid!”

Helpful Report

Good Morning, Please can you email us the details of this and the ring door bell footage so we can also investigate this, Please include the consignment number and postcode if possible. Jemima Customer.relations@apc-overnight.com

“Had an email after waiting in all day for my parcel to be told delivery was attempted but no one home! I have a ring doorbell and nobody was seen to arrive at my address or even knock on the door. Terrible practices!!!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Awful attitude from the delivery driver. Would not recommend”

Helpful Report

Hello Richard, Thank you for your review, I am so sorry to hear that the driver was rude to you. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Unprofessionals amateurs”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“We were given a window of two hours for the delivery of our parcel. It did not arrive during that period. So half an hour after the end of that slot I went onto the tracking system. This showed our parcel to have been within three miles of our property just two minutes before the end of the two hour delivery time, and three stops before our drop off. So I gave them thirty minutes to reach us - but no sign of them. So I again went onto the tracking system to check where they were only to find that they were about 40 miles away heading in the opposite direction???? I decided to phone the company delivery depot and see what’s going on. I selected the options for deliveries and listened to the phone ringing for several minutes - before it stopped without being answered. Waited ten minutes and checked tracking again. Still 40 to 50 miles away and showing stop 15! ‘Customer services’ inappropriate title no service and so far (1 hr 10mins later) no delivery! And now showing 60 miles away. What a waste of time!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“The most disgusting company I have ever dealt with. Waiting for a parcel for 8 days, spend over an hour on the phone calling daily. Every day promised the parcel would be delivered and if any issues they would ring me. To find out they haven’t even bothered trying to deliver the parcel and have just sent it back.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“App company. Shocking behaviour, tracked my parcel all the way to the house to then be told no one answered. We have 6 people in the house so would have definitely heard them. Rang up and spoke to the Kent branch to be spoken to like absolute trash by 2 separate woman. Very unprofessional and rude”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews