Name: Apc Overnight
Rating: 1.38

“Absolutely terrible company! I was expecting a delivery, but it never came! I got a text stating that a delivery attempt was made, which was false as I was sat in my front garden! I emailed Customer Service and explained what happened, she rebooked it for today, and it still hasn't been delivered! I just hope these clowns go bankrupt.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Many people here fail to realise that this is a collective of different local couriers (depots) working under an umbrella (franchise?) so each has a different way of working within these overarching rules. Drivers can be dismissed for failing to follow instructions from the SENDER (i.e. the person that paid for the delivery ) and that as a recipient you cannot change those instructions, frustrating for both drivers and recipients but money talks! When writing a review please name and shame the DEPOT and that will have greater results..... also bear in mind that usually the success rate for deliveries is well over 90% even after a 50% increase in volumes within the last year. Photographic evidence should always be available to confirm/disprove arrival at door and each delivery is geo-tagged so they do know EXACTLY where it went!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Jemima Customer.relations@apc-overnight.com

“Truly dreadful company and customer service, Genuinely hope they go bankrupt at some point, Couldn’t run a bath.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Jemima Customer.relations@apc-overnight.com

“Dreadful service. Terrible customer service. Garbage firm.”

Helpful Report

Good Afternoon, We are sorry to hear you are disappointed with our delivery services. If you do need any assistance, please do not hesitate to contact us directly so we may have a chance to resolve any issues for you. Regards, Natasha. Customer.relations@apc-overnight.com

“The absolute Worst delivery company I’ve dealt with.”

Helpful Report

Good Afternoon, We are sorry to hear you are disappointed with our delivery services. If you do need any assistance, please do not hesitate to contact us directly so we may have a chance to resolve any issues for you. Regards, Natasha. Customer.relations@apc-overnight.com

“bought item of ebay and when tracking parcel it says out for delivery then, out carded no one been to door and no card through letter box , going to open case with ebay and ask for refund on item and the seller can sort it out”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Poor delivery and customer service”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Tracking parcel whilst at home all day today, status changed to delivered as requested. No attempt at delivery, and no sign of parcel. Tried to call but have now been on hold for 30mins with no answer. given up.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“As all of the other reviews stated, really poor. Followed tracking app all day as I waited in for my item. I was drop 26, got to the driver being on drop 23 and the next time I looked no tracking information was available!!! No parcel delivered! I emailed them as couldn't get through on the phone, 20 mins later I received an email saying delivery was attempted but no one was home, I'm sorry but three people were here by then. I did however receive my item the next day. I'm sorry apc but in todays age your service just isn't good enough.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Consignment number 0005661, containing concrete sealer, was delivered over a week ago and clearly marked to keep upright. The driver left it on it's side, on a carpet, at the foot of an 85 year old disabled ladies stair. The 25 litre container leaked, causing damage to her carpet and making her feel sick with the smell. The carpet and part underlay had to be lifted to get rid of the fumes. The Dumfries depot manager attended the next day and said to get a price for the partial carpet replacement and it would be dealt with. Despite phoning 2, sometimes 3 times a day, all I get told is that someone will phone me back later the same day. Despite telling them that there is a serious trip hazard for my mother, nobody bothers to get it dealt with, or even have the courtesy to call me back”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. I have contacted the depot for them to call you today, Please email us if they do not. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“APC have had my parcel since the 21st June, it's now 01st July, and it still hasn't been delivered. They don't respond to emails and lie. Three times, I've been told it was being delivered the next day, and three times, it hasn't arrived. I've lost money waiting at home for a parcel never to come. Their customer service is atrocious. One day they told me it was on the van and should arrive anytime, whereas they told the company that sent the parcel it was still at their depot. I will be avoiding using any company that uses APC as their courier in the future.”

Helpful Report

Good Afternoon We are so sorry to hear of your disappointment regarding this order. Please accept our most sincere apologies. Regards, Natasha. Customer.relations@apc-overnight.com

“You Can't run a business, relying on this service. 90% of the time, they do not pick up to collect. When you let them know they haven't collected, they say definitely today and they don't turn up again, unbelievable. Also delivers to wrong address and loose packages. Even when you advise your account manager of all the problems, still not any better.”

Helpful Report

Hello, I am sorry to hear of the issues you have been experiencing with us. If you could please send your account number and sending postcode to the below email address we will take a look into this for you. Chloe customer.relations@apc-overnight.com

“I was given a 3 hr delivery window 11.30 - 13.30 I'm in all day so no problem.... used the so called tracking around 17.00 to see the van was within 1/4 mile of my house and must have driven past it to get from his last position... now I see the van is 20 miles away and disappearing into Liverpool. 'Current stop' 23 never changed in the hour it was in my area I'm stop 25...not holding my breath as its now approaching 18.00 utterly dismal.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“They are useless. Drove right past the house without delivering. Couldn't contact them. Mr Garlick must be lying. Gave my post code over the phone so I could be forwarded to the right depot and was put through to a line that doesn't exist. Waited in all day. Watched my item on tracking pass the house on its way back to the depot. My conclusion is the parcel wasn't even in the van, but APC didn't want to admit it hadn't even made it to the depot since they glibbly claim 24 hour delivery”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Failed to meet the sender delivery date. I stayed at home for whole day for my parcel”

Helpful Report

Hello, I am sorry to hear your delivery arrived to you later than expected. If you would like us to look into this further for you please email your 7 digit consignment number and delivery postcode and we will take a look for you. Chloe Customer.relations@apc-overnight.com

“You say you have delivered my parcel on the 1st of June,We have not received anything from you,someone is always home so could have not missed them,can you look into this matter,I have phoned and keep getting cut off,I would appreciate an answer.”

Helpful Report

Hello Lynne, Thank you for leaving a review and I'm sorry to see this. May I please ask you to send your consignment number and delivery postcode to the below email address? And I will look into this. Jamie customer.relations@apc-overnight.com

“APC are the dirty end of the courier trail, they offer to take goods from Scottish Couriers and deliver in the UK on a "Next Day" basis. Scotland has many nice things they sell to the world, and one item is Highland Beef. APC have managed to "Loose" over 25 consignments of Beef since Xmas from one supplier, let alone how many others have gone missing, or how many bottles of whisky have also disappeared. My consignment made at all the way down to within 20 miles of my home, when it suddenly disappeared and was removed from the system. Jamie in customer relations advised eventually that my issue was with the supplier, who also advised that APC are not actually capable of next day delivery undertakings, they deliver when it suits them, and it seems, divert goods when it suits, - I suspect there was a good BBQ hours after my consignment melted away. No compensation, a loss for the supplier and at worst a dreadful waste of an animal, in the event that a rotten parcel is actually delivered days late. Goods not delivered.Consignment 0014359 RG20 0LB.”

Helpful Report

“I've purchased from sellers who use APC 3 times. Never has APC actually delivered the item to the right address. Attempting to contact them is a nightmare, with warehouse telephone numbers that are actually automated voice mails. If by some miracle you actually manage to get in touch with someone they will flat out lie to you- i was told they would tell the driver that had just delivered my parcel to the wrong address to go get it back! Couldnt do anything but laugh at how ridiculous that was, and obviously that never happened.”

Helpful Report

Hello, Thank you for leaving a review and I'm sorry to see that this has happened. If your item has still not been received, please contact us at the below email address providing your consignment number and delivery postcode. Jamie customer.relations@apc-overnight.com

“readful service. My £1,450 electric bike was stolen by one of their drivers. I waited in three days for delivery, I couldn't contact anybody by phone. When I did, they were not helpful and never called back with updates. Their driver delivered me a box of plants instead of my bike. Their Security confirmed the theft and then I was just left. After searching for an ebike for over a year that would suit my build I was basically ignored. I'd never use this company again. Also their vans are unlike those shown on their website. DISGUSTING!”

Helpful Report

Good afternoon, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Would give a "no" star but they don't give that option for a reason! Parcal delivery just down the road, then all for some reason went off to drop a parcel 15 miles away before ours? Paid next day delivery for a reason, for it not to be delivered next day! Companies having to refund for this companies problems of organization... There's a reason big companies like amazon don't use them! Now parcel isn't being tracked online, don't know where pacel is... Waste of space! 1.5 star for a very good reason! Want my email address to confirm this is genuine, joke company! Avoid at all costs, as you wont get what it costs...”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews