Name: Apc Overnight
Rating: 1.38

“Still awaiting my parcel. Missed my first slot, my error. Rearranged for a good day. Waited all day (time slot was approx 2-4.30pm). No parcel, no message. Tracker was hit and miss all day. Rang first thing this morning and after 8+ attempts someone answered, told driver had ran out of time. Told they will try again today but I was last in the que (really? most other companies would prioritize the ones THEY missed for fairly early in the day). She was polite but unhelpful, and whilst she didn't have to, told me she'd also email me with regards to what we had discussed and my options. No email so now I have to sadly rate an actual person as poor for not following through after saying they would. Time slot given for between 3 and 6. Had to get someone to sit in for me as I was at work. No parcel, no message, again tracker all over the place (yes ok they're not perfect, although Amazon I can see the driver in the next street just as my phone says he is...just saying). This company clearly never answer their phones, I call rubbish that they're that busy, I can get a hold of my doctors quicker and that is definitely saying something these days!! I was told this morning that if they did not deliver I could go and collect. I cant even contact them to advise of doing this because they don't answer their phones and likely i would somehow get there only to find out my parcel is out for delivery and then for it not to be delivered of course judging how the last 2 days has gone, and have to repeat again. Since its still stuck in "redelivery arranged" I cannot even reschedule. Its stuck in limbo... Wonder if they will try to redeliver tomorrow since its Saturday and apparently Saturdays are only for when the seller requests it. Wonder if I'll be back of the que again? Wonder if i'll get more then an automated response. If i'm able to edit, i'll update.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Poor service. Twice waited for delivery. online updates switched off. no response when filled in their query form. Rung them and told that they received the parcel late and will be delivered next week. The first time their driver didn't have time to deliver on the expected date.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I was in both time they say they tried to deliver?? today I had 2 other deliveries one only 10 minutes before the say they tried, no card left and now I have to pick up Ian NOT HAPPY. I would NEVER use this company”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Jokers! Jokers! Jokers!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Very very poor customer service , rude and disrespectful, arrogant delivery driver. I will never have any of my parcels delivered through Apc again ! Never”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Don't Use This Company! I have now been waiting three days for an overnight delivery and all I get is lies from the company that they have tried to deliver. I will try to ensure that the Auction House that I bought from NEVER use APC again this is a dreadful company!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivery driver attempted to deliver my parcel on the 25th but no one was in, rescheduled my delivery for 27th on your app so I was in all day. Parcel didn't arrive. It was delivered on the 28th and look like it had been used by a rugby team to practice with. Luckily the suppliers did a brilliant job at protecting the contents from your delivery driver.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Carded my delivery and never showed up. Left me on hold for an hour and didn't respond to my enquiries.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“WAITING FOR DELIVERY LEFT MY FRONT GATE OPEN TRACKED PARCEL HE CAME THEN DECIDED TO DELIVER IT TO THE SCHOOL OPPOSITE, AS IT WAS WET AND THE BOX WAS TO HEAVY TO BRING UP TGE STAIRS,DO NOT USE THESE TERRIBLE SERVICE.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Four times, so far, this has been out for delivery, but, driver ran out of time on all occasions. Live tracking never activated. Emails now not responded to so no update on time slot, which in all honesty, is a joke anyway as always runs out of time even with a deliver time of 2-4. I have very little faith I will ever receive this delivery. Absolutely appalling service I will never again order from a company who uses this courier.”

Helpful Report

Good Afternoon We are so sorry to hear of this, and of the poor service you have received. please email us directly so we can assist you further. Regards, Natasha. Customer.relations@apc-overnight.com

“Extremely poor customer service from the sender's side. Drivers say they have carded addresses when they haven't. Charged more than double for deliveries when they've attempted twice but not notified me. Fuel surcharges have not been reduced despite fuel costs having come down.”

Helpful Report

Good Afternoon We are so sorry to hear of this, please accept our apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“I received a message at WhatsApp that I have a package and I don't even have the tracking number and I try to convince that guy whom I talk to of it is possible to have my tracking number but he said that the company is asking to pay PHP5,000 before they will deliver the package in my doorstep.”

Helpful Report

Hello, Thank you for your review, you have been contacted by a scammer, This is not APC Overnight that has contacted you. Jemima Customer.relations@apc-overnight.com

“My first parcel being delivered by APC went missing after the driver was unable to gain access to the gated property. No phone call or SMS to attempt to contact the recipient. Trying to call the depot is useless as it hangs up after some time of the call not being answered. Contacting them by e-mail is equally useless because that too is ignored. I then ordered the same product again, this time paying extra for the express delivery thinking that I would get a better service, but the same thing happened again. Tracking details simply state 'Intercom - no access' and that's it. Trying to reschedule a delivery via the web site is useless too because their system says that it can't find the consignment number. Now two parcels have disappeared without a trace. My only recourse is to drive 40 minutes to Derby to the depot in the hope that it will be open. Even then we have no card from APC proving that delivery was attempted. Shocking service. How can this company still continue to operate?! I would have given 0 stars as a rating if that were possible.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Why dont you ever try to deliver to a neighbour if not home? No tracking sent so god knows when you were delivering”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Delivery on behalf of Flooring Supplies was due two days ago and still hasn't arrived. Live tracking is inactive, so pointless.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Appalling company, appalling customer service avoid at all costs they say the item was delivered to a neighbour but proof on cctv shows no delivery was made on both days, 2 managers can’t help depot manager can’t help absolute joke of a company”

Helpful Report

Good Afternoon We are sorry to hear of your disappointment. If you contact us directly we can assist you with this and have an opportunity to resolve this issue for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Waited in for 4hrs for a delivery - well over the 2hr time slot advised by APC. The items did not turned up, and furthermore, as the end of delivery ‘slot’ approached all ‘live tracking’ location details for the delivery were taken off their website (this despite the website having told me that their driver has been within 1 mile of my house for nearly 4 hours). When I called them there was no option to call through to find out the location of a package (they simply refer you back to the website, which no longer had any information because they had taken it down), so I chose another option. Whilst this person I connected to did attempt to help, apparently their ‘operations department’ were not picking up the phone (!) – and, even if they were, they would then have had to call the driver, so I was 2 steps away from any answer. The lady took my number and said she would call back – I do not expect to hear from her again. I suspect anyone who have ever called their call centre would not use this firm as it is by far the most unprofessional interaction I have even had (their recorded message alone sets out the calibre of the firm). I have now had to miss my son’s sporting event to remain in, in the vain hope that this item turns up, which is just unacceptable. Absolutely abysmal company - steer well clear.”

Helpful Report

Good Afternoon Stephen We are sorry to hear you feel this way regarding the service we have provided. Please email us directly so we are given an opportunity to help resolve this issue. We are very sorry to hear this had caused a disruption withing your household and would like a chance to help rectify this. We hope to hear from you soon. Kindest Regards, Natasha. Customer.relations@apc-overnight.com

“Shocking customer service.”

Helpful Report

Good Afternoon We are sorry to hear you feel this way regarding the service we have provided. If you need any assistance or would like to discuss a matter with us. Please email us directly so we are given an opportunity to help resolve any issues you may have. Regards, Natasha. Customer.relations@apc-overnight.com

“I was unfamiliar with your company 2 days before delivery. The email saying my parcel would be out for delivery honestly looked like a scam at first and very confusing. Arranging a safe space for delivery was very inconvenient. Especially for someone with a lisp and phone anxiety. I accidentally called sales. Luckily found head offices number who gave me contact details for the local depot. The few redeeming factors were the lovely staff I encountered and that my package came within the slot.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Another failed delivery. This company is the worst”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews