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Apc Overnight Reviews

1.4 Rating 1,627 Reviews
9 %
of reviewers recommend Apc Overnight
Company Reviews Metrics Info
1.4
Based on 1,627 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Apc Overnight Reviews

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous
Anonymous  // 01/01/2019
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Anonymous
Unverified Reviewer
“Why dont you ever try to deliver to a neighbour if not home? No tracking sent so god knows when you were delivering”
Helpful Report
Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“Delivery on behalf of Flooring Supplies was due two days ago and still hasn't arrived. Live tracking is inactive, so pointless.”
Helpful Report
Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com
Anonymous
Unverified Reviewer
“Appalling company, appalling customer service avoid at all costs they say the item was delivered to a neighbour but proof on cctv shows no delivery was made on both days, 2 managers can’t help depot manager can’t help absolute joke of a company”
Helpful Report
Good Afternoon We are sorry to hear of your disappointment. If you contact us directly we can assist you with this and have an opportunity to resolve this issue for you. Regards, Natasha. Customer.relations@apc-overnight.com
Stephen Greene
Verified Reviewer
“Waited in for 4hrs for a delivery - well over the 2hr time slot advised by APC. The items did not turned up, and furthermore, as the end of delivery ‘slot’ approached all ‘live tracking’ location details for the delivery were taken off their website (this despite the website having told me that their driver has been within 1 mile of my house for nearly 4 hours). When I called them there was no option to call through to find out the location of a package (they simply refer you back to the website, which no longer had any information because they had taken it down), so I chose another option. Whilst this person I connected to did attempt to help, apparently their ‘operations department’ were not picking up the phone (!) – and, even if they were, they would then have had to call the driver, so I was 2 steps away from any answer. The lady took my number and said she would call back – I do not expect to hear from her again. I suspect anyone who have ever called their call centre would not use this firm as it is by far the most unprofessional interaction I have even had (their recorded message alone sets out the calibre of the firm). I have now had to miss my son’s sporting event to remain in, in the vain hope that this item turns up, which is just unacceptable. Absolutely abysmal company - steer well clear.”
Helpful Report
Good Afternoon Stephen We are sorry to hear you feel this way regarding the service we have provided. Please email us directly so we are given an opportunity to help resolve this issue. We are very sorry to hear this had caused a disruption withing your household and would like a chance to help rectify this. We hope to hear from you soon. Kindest Regards, Natasha. Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“Shocking customer service.”
Helpful Report
Good Afternoon We are sorry to hear you feel this way regarding the service we have provided. If you need any assistance or would like to discuss a matter with us. Please email us directly so we are given an opportunity to help resolve any issues you may have. Regards, Natasha. Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“I was unfamiliar with your company 2 days before delivery. The email saying my parcel would be out for delivery honestly looked like a scam at first and very confusing. Arranging a safe space for delivery was very inconvenient. Especially for someone with a lisp and phone anxiety. I accidentally called sales. Luckily found head offices number who gave me contact details for the local depot. The few redeeming factors were the lovely staff I encountered and that my package came within the slot.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Arthur Bancroft
Verified Reviewer
“Another failed delivery. This company is the worst”
Helpful Report
Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com
Anabel Inglis-Lee
Verified Reviewer
“Ordered £200 of plants/shrubs/trees from Burncoose Nursery, Cornwall. They use APC for overnight delivery. I was told plants ordered would be delivered Fri 30th Sept 2022 by Burncoose and APC by email. On that Friday we received a message fby email rom APC saying that the driver was sick. Delivery would be Mon 3rd Oct 22. This is a big firm. Why no back up. Mon 3rd Oct 2022 received email from APC saying would deliver at 9am. Rec'd 8am. Too short notice. Got message that they tried delivery at 9.03a. I knew this was a categorical lie, no delivery attempt at before or after that time because different call expected 9am was there before, clear view in small cul de sac of all delivery attempts, there were none. This therefore a direct lie. Told by APC and Burncoose they'd ask for another delivery Monday. Nothing happened. Told had to apply for another delivery Tuesday. Did so. Acknowledged received by APC. Next day no time for delivery received. Acknowledged by email delivery due that day. I raised the roof with Burncoose and APC and said clearly to both that if I didn't receive this delivery today, Tuesday, I would cancel the order, get refund, and APC would have to return the order to Cornwall at their expense. Received the order via APC that afternoon at 3.30pm whilst Burncoose still trying to get delivery of order for next day. Plants had suffered - leaf loss, damage to pot, drying out but with care will recover I think. I believe I was being bullied by APC. Therefore I cannot recommend them. I am surprised Burncoose use them. There are better delivery firms for plants. It was the threat of cancellation and return to Cornwall at their cost from South Wales that seemed to make a difference.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Andrew Thatcher
Verified Reviewer
“Advised of a two hour slot for a delivery Waited very patiently No van No delivery driver No parcel No card What the ????????”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Chris
Unverified Reviewer
“Monday - emailed time, 90 mins later no delivery 2 Hours later I found received another email "We have attempted to make a delivery to you today, unfortunately there was no one available when we arrived." No bell was rung and card found in garden. I phoned the local depot and was sent a photo of my door with a card stuck in the gap. the photo did not show the intercom. I explained that having lost a days work(pay) I would need to , try to arrange a convenient time Thurs/Fri Tues 27) Ignoring this the dekivery arrived this morning while I was at work (as stated) and the driver claimed to have used the intercom this time, as I was not there did nothing. No card. Arriving back from work I found a card inside my letterbox informing me a parcel had been left with my neighbour. Which I collected. Parcel Force. Had I known that it was another mickey mouse courier I would not have purchased the item. Looks like I will lose more pay. I have contacted the sender to complain. And the score should 2/10”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“Awful un reliable poor tracking item never turned up.. wasted day use another company.”
Helpful Report
Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“Unadvised delivery whilst at work so I re-arranged for the following day when I was working at home. Sat at home when a e-mail arrived saying delivery attempted but nobody available to receive. Untrue. No attempt to call me and would not consider a third attempt, as they only try twice. I asked the company I purchased from to have the item returned and refund my money. Shocking delivery service.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“I waited in throughout the advised delivery window yesterday. My package did not arrive. When I tried (repeatedly) to call your local depot they run you up the press 2 press 1 tree and then hang up after 30 second of on-hold music. You have cost me time and money. How do I apply for compensation? Please let me know.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Mr John Turner
Verified Reviewer
“Pushed card through letterbox after turning up 30 minutes after allotted time slot, we were in, must have knocked on the door with a sponge. Went to depot to pick up parcel, after ringing buzzer to no avail had to ring to get someone to open the door, 40 minutes later I eventually got my parcel. A totally unprofessional and unorganised company.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Mike
Verified Reviewer
“I recieved an email with tracking information when I tracked the item it told me it was at national hub the next day it was at local depot. I left the porch open to accept delivery nothing arrived. I tracked the item for the next three days eventually I ended up calling them being passed to my local depot. This was Friday 16th September 5 days after I ordered it on overnight delivery. I asked when when I could expect delivery, I was told on Monday (the day of the Queens funeral) I said this was totally unacceptable and was the rudely told to call the sending depot. I asked if they had the parcel and was told to call the sending depot. I then asked if thay did have it could I collect it, they said yes. When we collected it the parcel was empty as the contents had leaked out. Absolutely abismal service do not use APC overnight IT DOES NOT WORK!!!!!”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“Awful service use another courier even Hermes for heavens sake!! Still waiting for my Parcel after 3 days, and I get emails saying its going to be delivered each day!!! Cannot get hold of the local depo, the phone just rings until it rings off, or head office which you get to number 2 in the queue after a 20 minute wait and then get "we cannot answer your call right now try again later" Its just so, so poor! APC Overnight is a Con, they do not do what they say they are going to do, it is not a viable, useable courier, use another more reliable provider.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Dr Kitty Campion
Verified Reviewer
“Horribly poor service. Took more than a week to deliver what should have been an overnight service. Failed to leave a card through my front door three times and parcel arrived dented, battered but contents (all plastic bottles thank goodness) were intact. Company never replied to my email and Scott, the poor guy on the phone no doubt inundated with furious customers all day, tried his best, but, understanably sounded just as frustrated with his own company as I was.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Alan
Verified Reviewer
“1 star is generous ordered a gift for a birthday was due Saturday they claimed to of tried to deliver at 1103 when I was sat in the front room a big lie that was rescheduled for Tuesday did not arrive then they emailed saying Wednesday to which it never arrived again then today they said it would come so finished work early so lost money and guess what still hasn't come they don't reply to any messages you leave for them thoa place should be shut down its not fot for purpose I'm sat here almost a week after delivery was die and still no package”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“The food itself was great however the postal company that The Charcuterie Box use is absolutely terrible - horrific. I will never order from The Charcuterie Box as long as they continue to use APC Overnight delivery company. The delivery company said they tried delivering, however I was at home all day and they did not even get out of their van to try and deliver it. They said there was an attempted delivery - which is a lie. I called them as soon as I got the notification and they offered to deliver it to me on the same day. However this was also a lie. When I tried calling back there was no answer. When I went to collect my delivery from their depot the next day, I was met with a very annoyed receptionist that almost refused to give me my package. As well as that, when I showed that it was my delivery with my consignment number etc. they then went and got my delivery but reappeared with 5 staff members - which was quite intimidating. Overall this experience means that I’ll never order from the Charcuterie Box again because of the delivery service they use. This is a shame because the food was actually great.”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Rob Stenton
Verified Reviewer
“Absolute terrible service I wouldn't even give them 1 star but it forces you to give a least 1 star...They don't deliver when they say they will, they even then lie that they tried to deliver (i have the video proof of that)...and then even after complaining for days and customer service telling you that it is being delivered that day, it still doesn't get delivered...”
Helpful Report
Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Apc Overnight is rated 1.4 based on 1,627 reviews
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