Name: Apc Overnight
Rating: 1.38

“Failed to deliver on delivery date and the date I rebooked.”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“If I could leave a 0 for a review, I would! have been in contact APC overnight uk, and I want to say what a rude lady that worked for this company! The delivery times are not good enough for someone who works a normal day job! They told me they only deliver twice!! I left notes on the door and emailed them to say to deliver to a neighbour! which never happened. I'm never accepting a parcel from that company again. The lady told me it's my problem that I can't collect it and that the item isn't mine until it's been delivered even though I have paid for it! not happy at all! utter joke! so so so disappointed! Never Again. Be warned not to use this Company.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“No customer service ,cannot get hold of anybody at any depot by phone.Sent an email no reply,downloaded app , it’s telling me there is no such parcel with this tracking no so my expected tv does not exist .Why does anybody use this company I have never had a good experience with them.Retailers charge another tenner and send with DPD which will come onto your app and show how easy it is to track a parcel , going to now have a drink🍷🍺 as my tv has not turned up and I need to forget about this sorry excuse for a courier form TW Bristetr”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Didn’t arrive when they were supposed to - they said there were traffic problems accessing our street but we live on a quiet cul de sac. I waited in all day and now I have to be at home another day. What an unacceptably poor service”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They have failed to deliver my package on 3 occassions. As we are in a new build we are difficult to find. We requested that they call us when they arrive which they refused to do on all occassions as its at the drivers discretion. Rude and unhelpful staff at the call centre. Driver had only left the area 5 minutes and they refused to call him. I would score this company a zero if that was an option. Do not use at any costs.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Useless courier company that has misplaced not one but five of mt parcels in the last year. They send emails with no hint of what is being delivered, who they're coming from and what post code they're delivering to. Customer service agents are as brain-dead as the delivery drivers this company employs.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Incompetent, and apalling service. A tracking system that says the item is delivered, when it is not. Prolonged waiting time to get through to customer service call handlers who are polite but ineffective at resolving the problem. Apparently they cannot trace the outstanding item in their internal tracking system. The end result is that I have an incomplete order, which is of no use to me, neither can I cancel the order as part of it has been delivered. What an unnecessary mess they have created.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Still awaiting my parcel. Missed my first slot, my error. Rearranged for a good day. Waited all day (time slot was approx 2-4.30pm). No parcel, no message. Tracker was hit and miss all day. Rang first thing this morning and after 8+ attempts someone answered, told driver had ran out of time. Told they will try again today but I was last in the que (really? most other companies would prioritize the ones THEY missed for fairly early in the day). She was polite but unhelpful, and whilst she didn't have to, told me she'd also email me with regards to what we had discussed and my options. No email so now I have to sadly rate an actual person as poor for not following through after saying they would. Time slot given for between 3 and 6. Had to get someone to sit in for me as I was at work. No parcel, no message, again tracker all over the place (yes ok they're not perfect, although Amazon I can see the driver in the next street just as my phone says he is...just saying). This company clearly never answer their phones, I call rubbish that they're that busy, I can get a hold of my doctors quicker and that is definitely saying something these days!! I was told this morning that if they did not deliver I could go and collect. I cant even contact them to advise of doing this because they don't answer their phones and likely i would somehow get there only to find out my parcel is out for delivery and then for it not to be delivered of course judging how the last 2 days has gone, and have to repeat again. Since its still stuck in "redelivery arranged" I cannot even reschedule. Its stuck in limbo... Wonder if they will try to redeliver tomorrow since its Saturday and apparently Saturdays are only for when the seller requests it. Wonder if I'll be back of the que again? Wonder if i'll get more then an automated response. If i'm able to edit, i'll update.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Poor service. Twice waited for delivery. online updates switched off. no response when filled in their query form. Rung them and told that they received the parcel late and will be delivered next week. The first time their driver didn't have time to deliver on the expected date.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I was in both time they say they tried to deliver?? today I had 2 other deliveries one only 10 minutes before the say they tried, no card left and now I have to pick up Ian NOT HAPPY. I would NEVER use this company”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Jokers! Jokers! Jokers!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Very very poor customer service , rude and disrespectful, arrogant delivery driver. I will never have any of my parcels delivered through Apc again ! Never”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Don't Use This Company! I have now been waiting three days for an overnight delivery and all I get is lies from the company that they have tried to deliver. I will try to ensure that the Auction House that I bought from NEVER use APC again this is a dreadful company!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivery driver attempted to deliver my parcel on the 25th but no one was in, rescheduled my delivery for 27th on your app so I was in all day. Parcel didn't arrive. It was delivered on the 28th and look like it had been used by a rugby team to practice with. Luckily the suppliers did a brilliant job at protecting the contents from your delivery driver.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Carded my delivery and never showed up. Left me on hold for an hour and didn't respond to my enquiries.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“WAITING FOR DELIVERY LEFT MY FRONT GATE OPEN TRACKED PARCEL HE CAME THEN DECIDED TO DELIVER IT TO THE SCHOOL OPPOSITE, AS IT WAS WET AND THE BOX WAS TO HEAVY TO BRING UP TGE STAIRS,DO NOT USE THESE TERRIBLE SERVICE.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Four times, so far, this has been out for delivery, but, driver ran out of time on all occasions. Live tracking never activated. Emails now not responded to so no update on time slot, which in all honesty, is a joke anyway as always runs out of time even with a deliver time of 2-4. I have very little faith I will ever receive this delivery. Absolutely appalling service I will never again order from a company who uses this courier.”

Helpful Report

Good Afternoon We are so sorry to hear of this, and of the poor service you have received. please email us directly so we can assist you further. Regards, Natasha. Customer.relations@apc-overnight.com

“Extremely poor customer service from the sender's side. Drivers say they have carded addresses when they haven't. Charged more than double for deliveries when they've attempted twice but not notified me. Fuel surcharges have not been reduced despite fuel costs having come down.”

Helpful Report

Good Afternoon We are so sorry to hear of this, please accept our apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“I received a message at WhatsApp that I have a package and I don't even have the tracking number and I try to convince that guy whom I talk to of it is possible to have my tracking number but he said that the company is asking to pay PHP5,000 before they will deliver the package in my doorstep.”

Helpful Report

Hello, Thank you for your review, you have been contacted by a scammer, This is not APC Overnight that has contacted you. Jemima Customer.relations@apc-overnight.com

“My first parcel being delivered by APC went missing after the driver was unable to gain access to the gated property. No phone call or SMS to attempt to contact the recipient. Trying to call the depot is useless as it hangs up after some time of the call not being answered. Contacting them by e-mail is equally useless because that too is ignored. I then ordered the same product again, this time paying extra for the express delivery thinking that I would get a better service, but the same thing happened again. Tracking details simply state 'Intercom - no access' and that's it. Trying to reschedule a delivery via the web site is useless too because their system says that it can't find the consignment number. Now two parcels have disappeared without a trace. My only recourse is to drive 40 minutes to Derby to the depot in the hope that it will be open. Even then we have no card from APC proving that delivery was attempted. Shocking service. How can this company still continue to operate?! I would have given 0 stars as a rating if that were possible.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews