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Apc Overnight Reviews

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Delivery driver rang the buzzer asked what floor I told him top the fourth never delivered my parcel as my lift is being refurbished was going to meet him on the second floor then has the cheek to say no access very disappointed 🤦‍♀️”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Tv arrived with screen all smashed 3 holes in the box”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I don't know why anyone would ever use this shower. If anything goes wrong, which it obviously did with the one and only delivery I sent, you can't speak to anyone. You can use their live chat and be told that you'll get a response in 1-3 working days (I'm on day three and had no contact). You might as well take your parcel and chuck it in the bin.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Terrible service - next day delivery was promised for yesterday - nothing arrived - eventually live tracking showed the van had returned to the depot. Depot reception assured me this morning that the items would be delivered today and live tracking would work when the van left the depot by 9.30am. No live tracking available all day. Received an email from APC customer service assuring me the items would be delivered today... Also received an email from Appliances Direct (another terrible company) from whom I bought the items assuring me items would be delivered today at 4.11pm No answer at the APC Depot since lunchtime today. ABSOLUTELY NOTHING HAS ARRIVED YET - WHERE ARE MY ITEMS. DISGUSTING SERVICE”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“On Saturday, an APC driver claimed no-one at home. 3 of us in the house at the time, back door wide open but the driver shoved a card into front door & left. His office sent him back soon after - we’d been his last drop of the day so I assumed he’d just wanted to get away in a hurry. No signature needed, just a photo of the item next to a van so he didn’t need to actually hand it to me. Today, Wednesday, another package due to be delivered. This time, I was standing in the room right next to the front door but with hoover running so didn’t hear doorbell. Back door once again wide open & builder in the kitchen. No attempt to get our attention. Contacted office - no, if we found driver, they wouldn’t hand it over to us. No, he couldn’t attempt to drop it off again today, tomorrow at the earliest (not sure there’s much point - unless I’m standing in the drive for the 2-hour delivery slot, there’s little chance of him delivering anyway!) Absolutely appalling service & I am reporting this back to the supplier & suggesting they switch to a courier who actually delivers!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Failed to deliver on delivery date and the date I rebooked.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“If I could leave a 0 for a review, I would! have been in contact APC overnight uk, and I want to say what a rude lady that worked for this company! The delivery times are not good enough for someone who works a normal day job! They told me they only deliver twice!! I left notes on the door and emailed them to say to deliver to a neighbour! which never happened. I'm never accepting a parcel from that company again. The lady told me it's my problem that I can't collect it and that the item isn't mine until it's been delivered even though I have paid for it! not happy at all! utter joke! so so so disappointed! Never Again. Be warned not to use this Company.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“No customer service ,cannot get hold of anybody at any depot by phone.Sent an email no reply,downloaded app , it’s telling me there is no such parcel with this tracking no so my expected tv does not exist .Why does anybody use this company I have never had a good experience with them.Retailers charge another tenner and send with DPD which will come onto your app and show how easy it is to track a parcel , going to now have a drink🍷🍺 as my tv has not turned up and I need to forget about this sorry excuse for a courier form TW Bristetr”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Didn’t arrive when they were supposed to - they said there were traffic problems accessing our street but we live on a quiet cul de sac. I waited in all day and now I have to be at home another day. What an unacceptably poor service”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They have failed to deliver my package on 3 occassions. As we are in a new build we are difficult to find. We requested that they call us when they arrive which they refused to do on all occassions as its at the drivers discretion. Rude and unhelpful staff at the call centre. Driver had only left the area 5 minutes and they refused to call him. I would score this company a zero if that was an option. Do not use at any costs.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Useless courier company that has misplaced not one but five of mt parcels in the last year. They send emails with no hint of what is being delivered, who they're coming from and what post code they're delivering to. Customer service agents are as brain-dead as the delivery drivers this company employs.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Incompetent, and apalling service. A tracking system that says the item is delivered, when it is not. Prolonged waiting time to get through to customer service call handlers who are polite but ineffective at resolving the problem. Apparently they cannot trace the outstanding item in their internal tracking system. The end result is that I have an incomplete order, which is of no use to me, neither can I cancel the order as part of it has been delivered. What an unnecessary mess they have created.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Still awaiting my parcel. Missed my first slot, my error. Rearranged for a good day. Waited all day (time slot was approx 2-4.30pm). No parcel, no message. Tracker was hit and miss all day. Rang first thing this morning and after 8+ attempts someone answered, told driver had ran out of time. Told they will try again today but I was last in the que (really? most other companies would prioritize the ones THEY missed for fairly early in the day). She was polite but unhelpful, and whilst she didn't have to, told me she'd also email me with regards to what we had discussed and my options. No email so now I have to sadly rate an actual person as poor for not following through after saying they would. Time slot given for between 3 and 6. Had to get someone to sit in for me as I was at work. No parcel, no message, again tracker all over the place (yes ok they're not perfect, although Amazon I can see the driver in the next street just as my phone says he is...just saying). This company clearly never answer their phones, I call rubbish that they're that busy, I can get a hold of my doctors quicker and that is definitely saying something these days!! I was told this morning that if they did not deliver I could go and collect. I cant even contact them to advise of doing this because they don't answer their phones and likely i would somehow get there only to find out my parcel is out for delivery and then for it not to be delivered of course judging how the last 2 days has gone, and have to repeat again. Since its still stuck in "redelivery arranged" I cannot even reschedule. Its stuck in limbo... Wonder if they will try to redeliver tomorrow since its Saturday and apparently Saturdays are only for when the seller requests it. Wonder if I'll be back of the que again? Wonder if i'll get more then an automated response. If i'm able to edit, i'll update.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Poor service. Twice waited for delivery. online updates switched off. no response when filled in their query form. Rung them and told that they received the parcel late and will be delivered next week. The first time their driver didn't have time to deliver on the expected date.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I was in both time they say they tried to deliver?? today I had 2 other deliveries one only 10 minutes before the say they tried, no card left and now I have to pick up Ian NOT HAPPY. I would NEVER use this company”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Jokers! Jokers! Jokers!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Very very poor customer service , rude and disrespectful, arrogant delivery driver. I will never have any of my parcels delivered through Apc again ! Never”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Don't Use This Company! I have now been waiting three days for an overnight delivery and all I get is lies from the company that they have tried to deliver. I will try to ensure that the Auction House that I bought from NEVER use APC again this is a dreadful company!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivery driver attempted to deliver my parcel on the 25th but no one was in, rescheduled my delivery for 27th on your app so I was in all day. Parcel didn't arrive. It was delivered on the 28th and look like it had been used by a rugby team to practice with. Luckily the suppliers did a brilliant job at protecting the contents from your delivery driver.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Carded my delivery and never showed up. Left me on hold for an hour and didn't respond to my enquiries.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

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Apc Overnight is rated 1.4 based on 1,632 reviews