Name: Apc Overnight
Rating: 1.38

“Still waiting for my day 3 covid test. i work from home and have two dogs that sit by the door waiting for someone to bark at. The test hasn't arrived but according to APC they came to the address "..and found it closed." Well, I am here, my dogs are here, neighbours both sides of me have been home all morning. APC say a card has been put through my door. Nope. It hasnt. i think your courier is telling untruths. Now, where is my day three test?”

Helpful Report

Good Afternoon, We are sorry to hear you are chasing this, please email us directly so we may assist you further. Regards, Natasha. Customer.relations@apc-overnight.com

“This is a scam company. Once you pay the money, they don’t even turn up to collect the parcel! I switched to DPD and they were cheaper and more reliable, I’d advise others to avoid APC.”

Helpful Report

Good Afternoon Clare, I am sorry to hear we have let you down and to hear of your disappointment. I can assure you we are not a scam company. We are sorry to have caused you such frustration, please accept our most sincere apologies. Regards, Natasha. Customer.relations@apc-overnight.com

“Did not like the way staff spoke to the workers or treated thrm thry need reporting to the authorities. And exposing. Saw them treating workers like dirt and threatening them making them work hard no break put me off warehouses. One said his wages were small he was nearly in tears.”

Helpful Report

Good Afternoon, Thank you for your review, we would like to discuss these concerns you have raised further. Please can you email us directly with further information regarding this matter so we can investigate this. Regards, Natasha. Customer.relations@apc-overnight.com

“My delivery came out a day early, guess what as we weren't expecting there was no one in, since then l tried phone then, no answer, rebooked my delivery online, still never turned up, and sent emails, with no response, this company is useless, not worth one star”

Helpful Report

Good Afternoon James, We are very sorry to hear of your disappointment with this order. If you require further assistance with this order. Please email us directly and we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Absolutely awful courier service, have waited in for three days for This delivery to not turn up, I have been contacting the depot centre and they keep saying it’s in the transit out for delivery 😂 it’s clearly not. Drove 40minutes to collect the parcel for them to not be able to find it on the system and then say it’s out for delivery for then not to be delivered once again. Even though I phoned the day before and told the agent I’d personally pick up my order the day I said. No one knows what they are doing and seem to keep fobbing you off with excuses “it’s out for delivery today”. I’d never recommended this service to anyone or use it again.”

Helpful Report

Good Afternoon Christina, We are very sorry to hear of the difficulties you have experienced with this order. If you require further assistance with this order, please email us directly and we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“3 separate deliveries never turned up at all with no explanation or acknowledgement from APC. Disgracefully poor service. Natasha please don't reply with that awful generic response to complaints.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Paid for next day delivery. Waited in all day and no one turned up to collect it. No phone call. No one picks up the phone. I feel this is a scam company.”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by the delays on this delivery. If you need assistance please contact us directly so we can help with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Applying service. They have had my parcel now for 3 weeks and not once has delivery been attempted. Emailed 3 times no reply. Rang 3 times (on hold over an hour ) but on each occasion I was promised it would be delivered the following day and it’s never turned up. I wouldn’t order from any company again which use this delivery service.”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by the delays on this delivery. If you need assistance please contact us directly so we can help with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Absoloutley shocking service, I missed a delivery on 18th January, I rearranged it for the following day knowing someone would be in no one turned up, I have rang waited in a queue to be finally 1st in the queue then the phone just rings and rings no answer, I have also emailed them with no reply, I work in customer services myself and I expected better than this. Absoloutley appalling they either need more staff or they need to sort out the staff they have got, im now without my parcel and I'll be surprised if I even get it, money thrown away”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by this delivery. We can look into this further for you. If you need assistance please contact us directly so we can help with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Been waiting a week for my parcel. It’s been out on delivery 4 times and returned back to the depot 4 times. Not once have they been to my home. Each day I received an email stating a time span of a couple of hours but they never turned up. I’ve emailed the email address that apc keep posting on here but no reply as of yet, not expecting one. May have to cancel my order.”

Helpful Report

Good Afternoon, We are very sorry to hear of this. We can look into this further for you. If you need assistance please contact us directly so we can help with this. Regards, Natasha. Customer.relations@apc-overnight.com

“The driver informed me that he needed to take my photo to leave my parcel. What a joke! Why could he not put the parcel in the porch and take a photo of the parcel? Completely inappropriate behaviour”

Helpful Report

Good Afternoon Sheryl, We are very sorry to hear of this. We only need the photo of the goods being accepted but should never be taking photos of customers' faces. If you would like us to check the image or discuss this further, please email us directly along with your consignment number and delivery postcode. Regards, Natasha. Customer.relations@apc-overnight.com

“Absolutely toxic cowboys, ignore both telephone calls & emails. Went to deliver a clearly smashed 2 metre long floor mirror, we refused delivery. We check tracking & says delivered, fraudulent outfit, avoid at all costs”

Helpful Report

Good afternoon, Thank you for leaving a review and I'm very sorry to see this. Could I please ask your to send your consignment number and delivery postcode through to the below email address? And I would be more than happy to look into this. Jamie customer.relations@apc-overnight.com

“Couldn’t deliver as I wasn’t home. They wouldn’t leave so organised a delivery for a day I knew I could be home. NO delivery!!!! Called and waited for 4 hrs 38 minutes for an answer only for the message to go from ‘please wait’ to a continuous ring. Shocking and diabolical service . DO NOT USE THIS COMPANY! Appalling customer service. If I could publish less than 1 star I would.”

Helpful Report

Hello Linda, Thank you for leaving a review and I'm very sorry to see this. Could I please ask you to send your consignment number and delivery postcode through to the below email address? And I would be more than happy to look into this. Jamie customer.relations@apc-overnight.com

“I have used many couriers over the years but APC’s service and standards are by far the most appealing of any other courier. I ‘ve been sent a parcel which I cannot track - just because, no teasing behind it, called the depo to get a possible ETA and —— been on hold for 4 1/2 hours !!! and after experiencing the longest hold of my life, no one is picking up the phone on the other end of the line. The lowest Inexcusable level of service I have ever experienced in my life. Avoid like the plague.”

Helpful Report

Good afternoon, Thank you for leaving a review and I'm very sorry to see this. Could I please ask your to send your consignment number and delivery postcode through to the below email address? And I would be more than happy to look into this. Jamie customer.relations@apc-overnight.com

“Reading all the reviews says it all - driver says he has attempted delivery which clearly is not the case as I am sat waiting for it - not only once but 4 times in 1 week - rung customer services which is no better - shocking !”

Helpful Report

“Parcel delivered, looked like it had been thrown with considerable force, polishing machine inside was ruined. You had one job !!!! What's the point of delivering stuff if you destroy it in the process ?”

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“Not great at all. Called due to late delivery only to be rudely told in the ealing branch that the package had not been received from the distributor. After calling the distributor they found that it was actually in their depot and had been scanned, then they refused to pick up the phone. Really bad customer service.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Parcel at APC depot 30.12.21 still not delivered 12.1.22. Rearranged delivery as original del driver speed off before we could open front door. Rearranged del never appeared. Customer services said "oh I didn't put in van will deliver tomorrow ". Waited in no delivery. Delivery to be 11.1.22 still no delivery !!! Depot said driver was 10 mins away 3 hours later not delivered . Company is a joke AVOID.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Tracked my parcel but then nothing. No response to my email and the telephone number is a joke.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I would like to complain about one off your drivers. Hes name is paul. He delivers at Croft ltd. He where's glasses and is chubby. I do not know is last name. He keeps on stalking me where I work,live, and shop. If this continues I will have to involve the police. I will start to take photos and send them on to you as proof. Jackie.”

Helpful Report

Good Afternoon, we are most concerned to hear this, please can you contact us at customer.relations@apc-overnight.com so we can assist you further with this. Jemima customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews