Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars i would. Awful company with some of the worst customer service i've ever seen. Had my parcel now for over 3 weeks, won't deliver it or give me any indication when they will. All 4 previous dates I've been given have been cancelled without notice and no communication from them. There Edinburgh depot cuts calls off before they are answered 95% of the time and when you do get to speak to them they basically say we're short of drivers and you'll need to wait for the parcel. Head Office team not much better - fob you off with standard replies - but no effort made to help customers. Avoid at all costs. I won't be buying from any company who use APC as their delivery company and will be telling them why i won't be buying from them. The company I purchased the item i'm waiting on are a small UK based company so its ultimately them who suffer with lost business while APC simply don't care.”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jemima Customer.relations@apc-overnight.com

“For some reason, my doctors are using this courier service to deliver my medication. It was meant to be delivered on Monday 6th Dec. Every day till today, I would get an email saying it would be delivered in a time slot. Every day, no delivery. I would watch the tracking page pinpoint the delivery truck on a map roads away from my house and it would never come. Their tracking even gave me a number - I'm the 48th delivery, the driver is on number 22, like in a queue. They never reached my number, and on Wednesday it went UP to 54. How is that even possible? There are clearly fundamental issues here with this company in addition to COVID-related delays. They don't pick up the phone, I tried two separate numbers. No email response. Their system is messed up somehow. And I get a 1-day, or 3-day delay. But FIVE DAYS for MEDICATION. Clowns.”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jemima Customer.relations@apc-overnight.com

“Terrible company, Unable to follow delivery instructions from seller and extremely unhelpful in trying to resolve the situation. Unfortunately I would now avoid using the seller again in the future due to such unreliable courier.”

Helpful Report

Good Afternoon, Thank you for your review, I am sorry that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Similar bad experience to others here. I was given a delivery slot but the package never arrived, no communication from APC to explain where it was and the tracking is completely unhelpful as it has not been updated. Tried calling and emailing to get an update but got nowhere. Cannot recommend them at all.”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jemima Customer.relations@apc-overnight.com

“Dreadful, dreadful, dreadful……. I’ve been waiting over a week now for my “next day” delivery. Unfortunately this now reflects really poorly on the company (that I purchased an expensive item from) that chose to use this totally unreliable delivery company. But it’s good to know that Jemima will thank me for bringing it to her attention….☹️”

Helpful Report

Good Morning, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jemima Customer.relations@apc-overnight.com

“I have been waiting for my parcel now for 2 days and have been trying to 2 days to get through to this company on an update of where my parcel is! This company is very unprofessional and a literal joke!!! Avoid”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jemima Customer.relations@apc-overnight.com

“Don't use Apc. Don't use Apc. Don't use Apc. No customer service. No delivery. What they will do is thank you for bringing their absolute incompetence to their attention.”

Helpful Report

Good Afternoon, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I ordered frozen duck necks for my dog to be delivered by APC the next day.was sent mail to say they would be delivered on the 1st December nothing arrived same thing happened on the 2nd and the 3rd. They arrived dinner time on Saturday and to nobody’s surprise they were thawed out!!! Why deliver these,!! now I have to dispose of these and this shower doesn’t have a care in the world BE WARNED”

Helpful Report

“An absolutely appalling company. They do not know the meaning of the phrase "customer service." When you do finally get through to them - in person, because they DO NOT ANSWER THE PHONE, you get a flippant catalogue of what they cannot do, instead of a positive experience of saying what they can do. Parcels left on pavements next to a busy road are not ideal. But, they just don't seem to care. Why they are in this industry is a mystery. DPD put them to shame.”

Helpful Report

“Absolute waste of time no text no email to say it wasn’t coming and I paid for guaranteed delivery… useless”

Helpful Report

Good Afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Dreadful delivery, even worse than parcel force and that’s saying something. Waited in all week on next day delivery of frozen duck necks for dog still not here 5 days later. Hope these clowns have freezers at their depots”

Helpful Report

Good Afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Waiting in for 2 days for a next day delivery, so called (90 mins to get through) on 3rd day, to be told my goods is still at the hub, (which the tracking says) which i though would be wrong as not changed for 3 days. Been in transport all my life this is the most horrendous service I have seen, looking at least another 4 days as its Friday now.”

Helpful Report