Name: Apc Overnight
Rating: 1.38

“Having read through some of the other reviews, I feel quite confident what is happening here. APC-Overnight were due to collect from my property today (25th July). I gave them a call on the general number at around 9am to see if the driver was nearby/for a more accurate estimate of when the driver would pick up my content, and was told they had already tried to collect 10 minutes prior, and that they had left the area and would not return. After reading the comments below, I am of no doubt that this is a bare-faced lie. I was within several feet of my front door the whole morning, no knock, no van outside. APC's general service could only give me an email address to contact, no phone number, citing some technical issue, and from that point I had an email conversation with APC that went the same way as many comments below describe - we came, here is a street view image of your door, our GPS data shows they were there, please re-order collection at a cost. They respond to emails well enough, but as other reviews have pointed out, it's a waste of time to communicate with them if they deny they did anything wrong and claim things that patently aren't true about their service. Terrible. I never heard of this company before, but will never use them again. Do not go with APC Overnight!”

Helpful Report

Hello Christopher, Thank you for your review, I am sorry to hear of the issues you have experienced with your collection. Thank you for making us aware and emailing into us. Chloe customer.relations@apc-overnight.com

“Company refuse to leave it in a safe place or with neighbour even though I have them permission to. Everybody is at work when they deliver so the product doesn’t come to you for ages. Ridiculous set up. Every other company give you that option and are fine with it. Woman on customer service very rude and unhelpful.”

Helpful Report

Hello Sam, I am sorry to hear we were unable to leave your parcel safe or with a neighbour, could you please send an email with your 7 digit consignment number and delivery postcode so we can take a look into this further for you. I am so sorry to hear that the person you spoke to was rude to you. Chloe Customer.relations@apc-overnight.com

“Had a fridge delivered on the wrong day, so I was out. Driver left it with my elderly 87 year old neighbour in her open porch. Fortunately, it didnt rain but it was still quite unacceptable - it was a fridge - hardly a handbag or similar small package. I had great difficulty in getting it from her house to mine as I am also in my eighties.”

Helpful Report

Hello, I am very sorry to hear that the driver left your large parcel with your neighbour. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Absolutely hopeless. The driver didn't appear to know how to use an intercom. My name is clearly displayed, all they had to do was press the button but on both occasions the driver took a picture of the intercom and said "no access". I was in both times, so annoying. I contacted APC both times to explain what had happened but they didn't respond. Awful company”

Helpful Report

Hello Karen, I am sorry to hear you have had issues with your delivery. Please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“This company and it's partners must be voided at all costs... Here is my story as at 11th July 2024 5 4 3 2 1 1.0 (7) Reviews All delivery4 company2 Sort by Most relevant Newest Highest Lowest Joshua Kanyemba Local Guide·21 reviews·9 photos This is a terrible company that must never be given an online platform to protect unsuspecting consumers. My parcel properly packed in Derby knowing it was frozen meat got to London and reportedly assigned to a courier at 9am for delivery …More Photo 1 in review by Joshua Kanyemba Clair Griffiths Local Guide·33 reviews·34 photos 4 months ago Worst delivery company. They were supposed to deliver 2 leylandii trees. One wasn't even in a box, the other was kicked out of the lift on it's side and delivered damaged (see photos). The courier also left a trail of soil throughout the building. I raised it with the company and didn't even get an apology. Avoid. Photo 1 in review by Clair Griffiths Photo 2 in review by Clair Griffiths Photo 3 in review by Clair Griffiths DeDe Benucci 2 reviews 4 months ago Actually this company deserves no stars as they failed to deliver our parcel. It should have been delivered on Monday but they did not bother to ring the bell and failed to leave a card. We re-scheduled the delivery but they left it at the Post Office instead after 2 more days. Definitely in the wrong business Rebecca Ford Johnson 2 reviews a month ago A seller I use for liquid goods in glass bottles uses APC and I've lost count of the number of broken bottles and leaking parcels I've had to clear up. Not impressed. Saule Petraityte 42 reviews·37 photos a month ago They failed to deliver the parcel on the expected day, even after I called three times to confirm its delivery. paul VIKRAM 5 reviews 2 months ago Rubbish service and rude staff not helpful at all would not recommend there service at all john Haywood 1 review 7 months ago Reliability and communication terrible. Still waiting for delivery scheduled 4 days ago APC Mailbox | Mid Kent 6 months ago Joshua Kanyemba Local Guide·21 reviews·9 photos This is a terrible company that must never be given an online platform to protect unsuspecting consumers. My parcel properly packed in Derby knowing it was frozen meat got to London and reportedly assigned to a courier at 9am for delivery by 11am never arrived. On following up around 4pm, A2Z thieves cooked the story that the package broke apart before delivery and the package is deemed contaminated hence could not be delivered. In technology they even could have the courtsey to supply even of photos or inviting me to go witness the damaged goods. So if you are deciding to use this based on reviews please take my honest feedback that proceed at high risk of losing your stuff. I have not given up on mine but the feedback has not been inspiring confidence of their ethics...”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“APC Overnight delivered 2 radiator to me and both were damaged (Consignment Number 0004933) as they did not take care of the delivery. The packages left the warehouse new and one was delivered with a big dent and the other with scratches. It meant I had to cancel my plumber at a cost of £85 call out all because APC delivery driver didn't care. I will never use this company again EVER.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Unbelievable company. First delivery for a customer, they threw it over a fence at the wrong address --5 miles away--!!!. This came AFTER days and days of trying to explain where they should be delivering. They just didn't get it. Second delivery, they kept taking it to the totally wrong place for day after day for about a week!! After being given a google street view and number to contact the receiver, they still got it wrong and left it on the wrong street!! The driver actually rang me and I told him he should speak with the reciever and he would not take the phone number. Crazy. Will not use again. Stay well clear unless you want hours and hours of frustration.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“No contact via telephone, email or sociao media. Delayed delivery with NDD. Always the case.”

Helpful Report

Hello, I am sorry to hear of the experience you have had with us, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“I had arranged redelivery of a package. I was aware the door entry system was not working so sat outside for the whole two hours of the expected delivery slot. And a further hour reading by the door until the nobody in email arrived. No attempt was made to deliver. A straight lie. From the comments here seems typical.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“I was waiting for an urgent order of clinical supplies, ordered on the Friday 21/5/24 usually receive them the next day, never arrived so not very happy needed these items, happened to look at my phone in the evening there was a message from the driver said that tried to deliver at 17.04 which was a lie I was in all day, I went to there depot to try and find out what exactly happened, rung the buzzer three times before anyone came to the door, when I told him what the problem the problem he didn't seem to be a bit bothered, ask me for the order number shut the door in my face no area to stand in terrible while I waited, eventually came back with the parcel I ask him what was the reason I did not get the parcel, he replied the driver ran out of time, so I showed him the message on my phone which stated that the driver attempted to deliver at 17.04 which was a lie because I was in all day, this sort of attitude is very common place, so overall absolute disgraceful way to run a business these companies do not deserve to be trading would never recommend them to anyone, I have read the reviews on your website it says it all shambles.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Driver caught my car as leaving my drive. Turned around and shouted to me to move my car further away next time. Shrugged his shoulders and then drove off. Contacted customer services and the man I spoke to wasn’t that apologetic. Told me he would check the dash cam but has not called me back as yet. I will be chasing snd involving police of needed.”

Helpful Report

Hello Denise, I am very sorry to hear that you have had this experience with APC. Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Driver decided not to deliver to save time. I could see the van on the tracker 1 mile away and just decided not to come out to our village. This is a regular occurrence with APC. In fact I don’t use companies that use APC if another courier is not available. Using APC will affect your business negatively.”

Helpful Report

Hello Mark, Thank you for your review, I am sorry to hear that you have experienced this issue with APC. Thank you for bringing this to our attention. If you could email us your 7 digit consignment number and delivery postcode we can take a look into this for you? Chelsea Customer.relations@apc-overnight.com

“Not helpful and actually quite rude, cannot claim insurance and they are blaming me for their mistakes”

Helpful Report

Good Afternoon, Thank you for your email. I am sorry that you are not happy with the service, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“They don’t even deserve one star Paid for Saturday delivery of a large food parcel in order to celebrate father days Delivery was for 15.00pm - NEVER arrived Contacted the company bought the food from Monday and they stated that APC chose to reschedule the delivery of my food to Monday - you are kidding me. Who the hell do they think they are Text message from APC to say my parcel Was going to be delivered Monday 13.33 - 15.33. Guess what? It never arrived Needless to say it’s just turned up. I was directed by the company I bought my food from to decline it. Which I did as the food was all fresh meat and would be spoiled nearly 4 days sitting in a cardboard box with no refrigeration Shocking service from APC absolutely useless and poor communication. Will not be recommending. You should be ashamed”

Helpful Report

Good Afternoon, Thank you for taking the time to share your experience with us, please accept our apologies that your parcel was not delivered on the correct day. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“Packages still left uncollected after a week! No way to speak to anyone, they don't answer the phone. Online system says its been picked up and delivered and the boxes have not moved!”

Helpful Report

Hello, I am sorry to hear that the driver has still not been to collect this. Please can you email us your 7 digit consignment number and Collection/delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Terrible experience! Sent a birthday present to my friend and paid for next day delivery and the parcel went out for delivery the next day. My friend spent her birthday waiting for a present that never came. Sent an email to the company and was ignored then called up and a redelivery was booked and surprise suprise it’d been sent to the wrong door.”

Helpful Report

Hello, Thank you for your review, I am very sorry to hear that this has been your experience with APC and that your parcel was late. We do strive to provide a better service than this. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“could someone tell me why the opening times listed in Google of the ACP pick up depot in Surbiton are completely wrong. Have been wrong for ages and no one in ACP seems to be making any effort to correct the listed opening times online?”

Helpful Report

Hello, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Driver clearly a liar saying attempted delivery, i've sat in my kitchen window with full view of my path leading to my door plus cctv nobody has been to my home this morning I'm fuming now i've got to take another day of work plus i will never buy from the retailer Fjuka Fishing Bait as long as they use APC Im sure they will be very happy losing a customer not that they can afford it because of incompetence and Blatant liars which is one thing i cannot stand”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Appalling service, delivery attempts were made on 28 and 29 May 2024. No attempt was made to leave with a neighbour or leave in a safe place as other courier companies tend to do. I went online, the tracking stated that there had been two attempts to make a delivery. There was an option to collect, I clicked this and arranged to collect on 10 June as I was not due in work on that day. I made the 13 mile journey (26 mile round trip) to the APC depot in Cannock. After looking for the package the staff informed me that it had been returned to sender. I asked why the online information hadn't been updated to say this. I was just told it wouldn't be, this seems extremely inefficient and unhelpful. When I returned home later that day and phoned the company that I had ordered the goods to request if they could redeliver to an alternative address. They also advised that the APC tracking information they had access to stated that the item was due for collection on 10 June. Ot had not been returned to them ! The company are now requesting that APC deliver to an alternative address, so presumably the goods are at the depot in Cannock. An absolute diabolical service and overall experience.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“APC has failed to deliver at least 4 out 10 orders as promised. It is becoming a pattern. There are prople in their network who take personal responsibility for the problems. For example, someone named Charlotte made an effort to personally deliever my parcel after hours, and with her daughter in tow after picking her up from school. But she seems to be the finger in dyke of a company that cannot seem to deliever on the precise thing they offer: overnight delivery. In most cases, I would have been better off electing for the cheaper, Royal Mail option. At least then my expectations may not have been consistently frustrated.”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews