Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,614 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“I had arranged redelivery of a package. I was aware the door entry system was not working so sat outside for the whole two hours of the expected delivery slot. And a further hour reading by the door until the nobody in email arrived. No attempt was made to deliver. A straight lie. From the comments here seems typical.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“I was waiting for an urgent order of clinical supplies, ordered on the Friday 21/5/24 usually receive them the next day, never arrived so not very happy needed these items, happened to look at my phone in the evening there was a message from the driver said that tried to deliver at 17.04 which was a lie I was in all day, I went to there depot to try and find out what exactly happened, rung the buzzer three times before anyone came to the door, when I told him what the problem the problem he didn't seem to be a bit bothered, ask me for the order number shut the door in my face no area to stand in terrible while I waited, eventually came back with the parcel I ask him what was the reason I did not get the parcel, he replied the driver ran out of time, so I showed him the message on my phone which stated that the driver attempted to deliver at 17.04 which was a lie because I was in all day, this sort of attitude is very common place, so overall absolute disgraceful way to run a business these companies do not deserve to be trading would never recommend them to anyone, I have read the reviews on your website it says it all shambles.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Driver caught my car as leaving my drive. Turned around and shouted to me to move my car further away next time. Shrugged his shoulders and then drove off. Contacted customer services and the man I spoke to wasn’t that apologetic. Told me he would check the dash cam but has not called me back as yet. I will be chasing snd involving police of needed.”

Helpful Report

Hello Denise, I am very sorry to hear that you have had this experience with APC. Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Driver decided not to deliver to save time. I could see the van on the tracker 1 mile away and just decided not to come out to our village. This is a regular occurrence with APC. In fact I don’t use companies that use APC if another courier is not available. Using APC will affect your business negatively.”

Helpful Report

Hello Mark, Thank you for your review, I am sorry to hear that you have experienced this issue with APC. Thank you for bringing this to our attention. If you could email us your 7 digit consignment number and delivery postcode we can take a look into this for you? Chelsea Customer.relations@apc-overnight.com

“Not helpful and actually quite rude, cannot claim insurance and they are blaming me for their mistakes”

Helpful Report

Good Afternoon, Thank you for your email. I am sorry that you are not happy with the service, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“They don’t even deserve one star Paid for Saturday delivery of a large food parcel in order to celebrate father days Delivery was for 15.00pm - NEVER arrived Contacted the company bought the food from Monday and they stated that APC chose to reschedule the delivery of my food to Monday - you are kidding me. Who the hell do they think they are Text message from APC to say my parcel Was going to be delivered Monday 13.33 - 15.33. Guess what? It never arrived Needless to say it’s just turned up. I was directed by the company I bought my food from to decline it. Which I did as the food was all fresh meat and would be spoiled nearly 4 days sitting in a cardboard box with no refrigeration Shocking service from APC absolutely useless and poor communication. Will not be recommending. You should be ashamed”

Helpful Report

Good Afternoon, Thank you for taking the time to share your experience with us, please accept our apologies that your parcel was not delivered on the correct day. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“Packages still left uncollected after a week! No way to speak to anyone, they don't answer the phone. Online system says its been picked up and delivered and the boxes have not moved!”

Helpful Report

Hello, I am sorry to hear that the driver has still not been to collect this. Please can you email us your 7 digit consignment number and Collection/delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Terrible experience! Sent a birthday present to my friend and paid for next day delivery and the parcel went out for delivery the next day. My friend spent her birthday waiting for a present that never came. Sent an email to the company and was ignored then called up and a redelivery was booked and surprise suprise it’d been sent to the wrong door.”

Helpful Report

Hello, Thank you for your review, I am very sorry to hear that this has been your experience with APC and that your parcel was late. We do strive to provide a better service than this. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“could someone tell me why the opening times listed in Google of the ACP pick up depot in Surbiton are completely wrong. Have been wrong for ages and no one in ACP seems to be making any effort to correct the listed opening times online?”

Helpful Report

Hello, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Driver clearly a liar saying attempted delivery, i've sat in my kitchen window with full view of my path leading to my door plus cctv nobody has been to my home this morning I'm fuming now i've got to take another day of work plus i will never buy from the retailer Fjuka Fishing Bait as long as they use APC Im sure they will be very happy losing a customer not that they can afford it because of incompetence and Blatant liars which is one thing i cannot stand”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Appalling service, delivery attempts were made on 28 and 29 May 2024. No attempt was made to leave with a neighbour or leave in a safe place as other courier companies tend to do. I went online, the tracking stated that there had been two attempts to make a delivery. There was an option to collect, I clicked this and arranged to collect on 10 June as I was not due in work on that day. I made the 13 mile journey (26 mile round trip) to the APC depot in Cannock. After looking for the package the staff informed me that it had been returned to sender. I asked why the online information hadn't been updated to say this. I was just told it wouldn't be, this seems extremely inefficient and unhelpful. When I returned home later that day and phoned the company that I had ordered the goods to request if they could redeliver to an alternative address. They also advised that the APC tracking information they had access to stated that the item was due for collection on 10 June. Ot had not been returned to them ! The company are now requesting that APC deliver to an alternative address, so presumably the goods are at the depot in Cannock. An absolute diabolical service and overall experience.”

Helpful Report

“APC has failed to deliver at least 4 out 10 orders as promised. It is becoming a pattern. There are prople in their network who take personal responsibility for the problems. For example, someone named Charlotte made an effort to personally deliever my parcel after hours, and with her daughter in tow after picking her up from school. But she seems to be the finger in dyke of a company that cannot seem to deliever on the precise thing they offer: overnight delivery. In most cases, I would have been better off electing for the cheaper, Royal Mail option. At least then my expectations may not have been consistently frustrated.”

Helpful Report

“Rescheduled delivery as could not wait in on day and got someone to sit nxt day and wait for delivery which then did not come. Tracked delivery and found out that THEY had rescheduled for the day after without telling me. I can’t get anyone to wait for delivery again so items will be returned to seller and I will be complaining to seller.”

Helpful Report

Good Afternoon, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“In efficient unreliable incompetent company no communication fail to deliver no tracking service do not accept telephone calls from humans”

Helpful Report

“Terrible! Paid an extra £8 for the goods to be delivered within 2 days. As it was a 40th birthday gift. Tried to contact them over the couple of days. Just replied with a email saying how quick they would respond? Also when you call it’s a constant answer phone message. I just received a email every morning with a different time slot which never arrived?? They were only up the road so I would have collected from the depot if I could have got a response. Got it 4 days after the expected date!! Not a happy customer! Avoid whenever you can!!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Paid for premium next day Saturday delivery. Waited in all day for a delivery of frozen raw dog food. No sign of it and no update on the tracking. That's alot of food and money wasted because it will no doubt be ruined by the time it appears.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Bunch of liars. Delivery delayed by a day, no explanation whatsoever. Then waited in for delivery, received a text that they attempted to deliver which is a lie as their GPS and carded photo puts them 3 miles down the road. Don't mind slower service, just don't deceive your customers. Disgusting.”

Helpful Report

Hello Alex, Thank you for your review, I am sorry to hear that your parcel was late and the driver took this to the incorrect address. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Awful customer service. No option to deliver during the weekend or select a time during the day that you can make sure to be in for. Completely impossible for anyone who works to get any deliveries. Had a large parcel out for delivery today - was given a window of 1-3pm(this morning) and even then they attempted to deliver at 430pm. At which point I had to be at work but was on my way back. Explained this to the driver (I would be back within 10 minutes) but they were not willing to make any accomodations. Now I have re-scheduled to collect but even this has to be done monday-friday. This is impossible for me. So fustrated with the whole process”

Helpful Report

Hello, I am sorry to hear we were unable to get your delivery to you for when you would be home. If you would like us to look into this further for you please can you email us your 7-digit consignment number and delivery postcode. Chloe Customer.relations@apc-overnight.com

“Waited for a parcel worth 4500 pounds got a delivery time slot but they never turned up, then got an email saying delivered, absolute liars, took a day off work for this and waited in all day, got cameras too showing they never turned up, Contacted APC and they said the tracking number doesn't exist and they had no parcel on the system for my address. I asked why I had 2 emails from them one saying out for delivery with a 2 hour delivery slot and one saying delivered. She couldn't answer me. Have contacted seller to sort this out.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet. Please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Damaged a boxed Carbon Fibre Escort MK2 Boot Lid worth £650 - Their corrupt claims process didn't want to know. We have been a customer for over 12 years - In the last 12 - 24 Months they regularly deliver parcels late, with more damage claims having to be made !!!!!!!!!”

Helpful Report

Hello Ian, Thank you for your review, I am very sorry to hear that your item was damaged. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,614 reviews