Name: Apc Overnight
Rating: 1.38

“Worst delivery company - paid £44 for next day delivery for larger items - van turned up the items weren’t on the lorry ? Tried all day to get an answer from someone and just got fobbed off and was then told it won’t even be tomorrow as they don’t work Saturday ??! Shocking delivery company and I will no longer order from a Company that uses them again”

Helpful Report

Good Morning , I am very sorry to hear you have hade difficulties with your order. If you could please contact me directly on the below email, I will look into this immediately. Regards, Natasha. Customer.relations@apc-overnight.com

“What a croc, can't even track Package, had to give 1 star as doesn't do minus, twice this has happened now with stuff I bought what a waste of time they truly are”

Helpful Report

Good Morning Paul, I am sorry to hear you are experiencing difficulties with your order. I am happy to assist you if you could contact me directly on the below email. Regards, Natasha. Customer.relations@apc-overnight.com

“I have tried locating a delivery that was supposed to have arrived yesterday, the on line checking system shows nothing, other than try again later.. A request for information via their web page request form, produced nothing, a phone call to their depot, could ring without answer for ever, one star is perhaps somewhat over rewarding, other than I assume they collected the item in the first place !”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Awful company, no communication whatsoever, don't advertise next day delivery if it cant be done. No replies to an email to customer services. Worst delivery company around by far!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I'd like to give a zero star rating. How you are still in business is beyond me. You over promise and under deliver, in my case now at all. Definitely would never recommend!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Delivery was when it should have been but the parcel was a celebration cake for a 70th birthday. When I opened the box I found the cake had collapsed to one side with icing stuck to the side of the box. Although the box said keep upright, clearly this had not been the case and at some point in its journey the box had been on its side. Not great! the cake looked a mess.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was delivered damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Apc left card sorry we missed you rearrange delivery ,apc said no such delivery was made ,? I said you think I invented missed delivery card in my post box ,but girl did ring back ,it delivered to wrong house someone else's parcel ??”

Helpful Report

Good Afternoon We are sorry to hear of this mistake, please accept our apologies for any confusion here. Regards, Natasha. Customer.relations@apc-overnight.com

“Can't even turn up within the time frame they give you, rang to see where the parcel is and why it's due to be delivered nearly two hours after the time slot given to be told they are having delays with traffic but have to go past my location to drop of a parcel before coming back to deliver mine.”

Helpful Report

Good Afternoon We are sorry to hear this driver was delayed in reaching you. Regards, Natasha. Customer.relations@apc-overnight.com

“Been waiting over 2 weeks for my package. I get a notification every day saying it's coming at it never arrives. Not waiting in anymore.”

Helpful Report

Good Afternoon Please accept our sincere apologies for this delay, please email us directly so we can assist you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“I was due to receive a parcel today. I got a text from APC that there had been an attempted delivery at 12:44, however since the morning, nobody from APC came with a parcel to my door. I then called customer service who also told me there had been an attempted delivery at 12:44. They gave me the local depot number and told me my delivery was rescheduled for the 26th, which I didn't ask for to happen. I arranged for a delivery tomorrow and have already contacted their email about this. Hopefully, I get my parcel tomorrow and the same thing doesn't happen again. It was an important parcel and because of this delay I could not finish some work and I had to change my plans.”

Helpful Report

Good Afternoon Please accept our sincere apologies for this delay, wee are so sorry for any upset caused by this. Regards, Natasha. Customer.relations@apc-overnight.com

“Leaving this company 1 star is way more than they deserve.. I still haven’t received my parcel that I should have received 4 days ago, instead I just received text messages telling me time slots that my parcel will arrive, however it never does.. I think customers should be able to claim compensation from these shockingly incompetent companies, as I am self empty and have lost money waiting in for promises deliveries that don’t turn up. Avoid using this company if you want to have happy repeat customers.”

Helpful Report

Good Afternoon We are sop sorry for the disappointment that has been caused regarding the delays on your order. If you need some assistance, please contact us directly and we will look into this further for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Very disappointing service. Lack of care from drivers and all members of staff. This applies to two deliveries.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Not a reliable delivery company at all, certainly not overnight (speedfreight)! I received three separate delivery notification on three separate days, each one telling me the parcel I was expecting would be delivered on that particular day, didn’t happen! I have now arranged to collect the parcel from their depot, as clearly this is the only way I can be sure I will receive it.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Would prefer to leave no stars as a useless service but this will not allow me. Got a email from APC overnight saying that my order would be delivered on 17/8/23 between 11.11 and 13.11 Kept watching the tracking and by about 15.40 they where just down the road then the live tracking stopped so I rang the local office to be told that the driver was going round picking up parcels from business customers and that if it was not delivered today then it would be delivered tomorrow. I am not sure that customers like to sit around all day or be able to have time off work on the off chance APC decide to deliver.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely diabolical. Ordered something important, delivery driver didn't even come to my house, put a card though a random door miles away Rebooked, the never sent it out that day. Set out the day after, I was tracking the van, it was 1 road away, 2 hours AFTER my delivery window, then they just left and drove miles away, didn't bother delivering again. Didn't have an important item for my trip Useless lazy company”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Excellent company. I received a text saying our delivery would arrive between 7.52 and 9.52am. Their delivery driver phoned me at 8.30am to inform he would be delivering the item within a couple of minutes and he duly delivered it. High praise is well deserved from me!”

Helpful Report

Hello Nick, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“Truly awful customer service! I had an email for collection between 1015 to 1215. I finally left for work at 2pm and called them to ask what happened - they told me I should go back home the driver would be there in 10 - I was 2 mins away the driver knocked and left.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a collection, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Ordered a part on 26 july told two to three day’s delivery they knocked on my door on 4th of August but I was not told it was due that day. Camara picked up on guy knocked once ignored large Green post box on floor saying parcels here and took a picture of my door number and left leaving no note. I have been chasing ever since and was told it was out for redelivery on the 9th. Waited home all day and no show. Now I’m told it’s due today and have actually been given a tracking number and now that does not work. Very stressed”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“A pickup was scheduled, driver arrived told me they don;t do receipts for pickup. How can I prove I had sent it back? The guy told me a label doesnt get produced until he gets back to the depot, how do they know what parcel to label if he is picking up dozens of parcels?”

Helpful Report

“After waiting in all day for my delivery I received a message saying that the delivery driver had attempted to deliver the parcel but no one had answered the door. Knowing that this information was not true I contacted APC and was told that the driver had gone to the wrong house in the wrong road! I was also informed that as the driver had now left the area no delivery would take place today”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews