Name: Apc Overnight
Rating: 1.38

“David from APC, I think the Luton depot, always delivers my parcels on time, very polite, a credit to the company”

Hello, This is great to hear!! Thank you for your positive feedback. Jemima Customer.relations@apc-overnight.com

“Bad courier company, next day parcel never arrived which contained life saving vetinary equipment. Was told parcel is lost and would call me back to update...no contact...emailed twice...no reply. 1 week later they told me its now delivered and signed by me...funny as I was not home that day so a lie then got a call from my local Bus depot yard saying a parcel had been dumped here in the stores with my name and number on...half a mile away from my home!!”

Helpful Report

Good Morning, I am sorry to hear you had this negative experience with your APC overnight delivery. Thank you Jemima Customer.relations@apc-overnight.com

“Appalling. Unable/unwilling to follow basic delivery instructions within an 8 hour window and when you complain the order is mysteriously held up at the depot. If you have to experience APC in the Solihull area you have my sympathies. Still waiting after 6 days.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“no response to emails regarding failed deliveries just rubbish.”

Helpful Report

Hello, I am sorry to hear you have not received a response to your email and have not yet received your delivery. Please email in your 7-digit consignment number and delivery postcode to the below email address and we will take a look into this for you. Chloe customer.relations@apc-overnight.com

“Driver waited less than a minute before leaving a "missed you" card and driving off. Requested a re-delivery on Wednesday - came today and left another card, which is why we requested Wednesday. Now expect us to collect from their depot, which is closed at the weekend. Have therefore requested a refund from the supplier and will AVOID this company in future.”

Helpful Report

Hello Allan, Thank you for your review, I am so sorry to hear that the driver did not wait long enough at the door. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Was shipped on Wednesday day for next day now not arriving till Friday or worse Saturday and its a urgent item what a joke why pay for a service for it to not be provided”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Yet another failure to deliver next day , can tracker showed it within 500 yds of drop off at 9:30 .. to 20 miles away for bulk of day .. 12:30 delivery time slipped 3 times to 5:00 .. then a carded message at 4:00 ( manned office with cctv) .. no van . Third time I’ve had “next day “ first time took 9 days , second took 7 days …one was a drive by photo of my door with no parcel saying it had been delivered…took 4 more days and returned to sender ? This affects everyone’s business, terrible service.”

Helpful Report

Hello Kevin, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Absolutely disgusting service. Package did not arrive. Customer service was shocking. Not interested could not rebook delivery. Worst delivery company I have ever had to deal with. AVOID this company.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“The only reason your getting 1 is because I can’t give you 0 worst delivery company I have ever dealt with useless in all ways customer service atrocious delivery never turned up again total joke of a company”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“The worst currier ever!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“The driver managed to get a signature and to let the package even if nobody was there, I would call that theft but their manager would not question the driver as is not their policy , I can only claim on insurance cost Wouldn’t recommend them ,the drivers will steal your package !!!!!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely terrible company! I was expecting a delivery, but it never came! I got a text stating that a delivery attempt was made, which was false as I was sat in my front garden! I emailed Customer Service and explained what happened, she rebooked it for today, and it still hasn't been delivered! I just hope these clowns go bankrupt.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Many people here fail to realise that this is a collective of different local couriers (depots) working under an umbrella (franchise?) so each has a different way of working within these overarching rules. Drivers can be dismissed for failing to follow instructions from the SENDER (i.e. the person that paid for the delivery ) and that as a recipient you cannot change those instructions, frustrating for both drivers and recipients but money talks! When writing a review please name and shame the DEPOT and that will have greater results..... also bear in mind that usually the success rate for deliveries is well over 90% even after a 50% increase in volumes within the last year. Photographic evidence should always be available to confirm/disprove arrival at door and each delivery is geo-tagged so they do know EXACTLY where it went!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Jemima Customer.relations@apc-overnight.com

“Truly dreadful company and customer service, Genuinely hope they go bankrupt at some point, Couldn’t run a bath.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Jemima Customer.relations@apc-overnight.com

“Dreadful service. Terrible customer service. Garbage firm.”

Helpful Report

Good Afternoon, We are sorry to hear you are disappointed with our delivery services. If you do need any assistance, please do not hesitate to contact us directly so we may have a chance to resolve any issues for you. Regards, Natasha. Customer.relations@apc-overnight.com

“The absolute Worst delivery company I’ve dealt with.”

Helpful Report

Good Afternoon, We are sorry to hear you are disappointed with our delivery services. If you do need any assistance, please do not hesitate to contact us directly so we may have a chance to resolve any issues for you. Regards, Natasha. Customer.relations@apc-overnight.com

“bought item of ebay and when tracking parcel it says out for delivery then, out carded no one been to door and no card through letter box , going to open case with ebay and ask for refund on item and the seller can sort it out”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Poor delivery and customer service”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Tracking parcel whilst at home all day today, status changed to delivered as requested. No attempt at delivery, and no sign of parcel. Tried to call but have now been on hold for 30mins with no answer. given up.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“As all of the other reviews stated, really poor. Followed tracking app all day as I waited in for my item. I was drop 26, got to the driver being on drop 23 and the next time I looked no tracking information was available!!! No parcel delivered! I emailed them as couldn't get through on the phone, 20 mins later I received an email saying delivery was attempted but no one was home, I'm sorry but three people were here by then. I did however receive my item the next day. I'm sorry apc but in todays age your service just isn't good enough.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews