Name: Apc Overnight
Rating: 1.38

“Absolutely useless. Tell one lie after another. They told me the parcel was going to be delivered between 8 and 10 this morning. No sign. Phoned helpline they said they tried to deliver. They never did. Then said the delivery will be between 12.00 and 1.00 Telephoned the company and they told me the guy FORGOT to put it the parcel on the van. It was a cooker hob and the engineer was booked to fit it. I lost £45.... NOT FIT FOR PURPOSE”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“This consignment [APC1053432] was due to be COLLECTED today. Your driver [APC] arrived at our gate, but didn't bother to collect from the house as per the stated requirements on the booking detail. He just turned around and disappeared. When i spoke with your HQ [Sharna], i was told the Shrewsbury depot will let me know what's happening. I received a voicemail saying the driver was 'off-line' but they would get back to me to let me know what happening. They have not. Again when i call your HQ number i either get cut off or connected to some bloke who has children in the background which he cannot control so he also cut me off. Cracking customer service, I don't think so. I have a customer waiting for this consignment tomorrow. This is the second time in a row you have done this to me with no good reason other than what appears than 'the driver cannot be bothered to collect from the house' which is obviously far too difficult to do. All the stuff on your telephone holding message about how good you are and how you put the customer first when you cannot even answer the phone to a customer is an absolute joke.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“This consignment [APC1053432] was due to be COLLECTED today. Your driver [APC] arrived at our gate, but didn't bother to collect from the house as per the stated requirements on the booking detail. He just turned around and disappeared. When i spoke with your HQ [Sharna], i was told the Shrewsbury depot will let me know what's happening. I received a voicemail saying the driver was 'off-line' but they would get back to me to let me know what happening. They have not. Again when i call your HQ number i either get cut off or connected to some bloke who has children in the background which he cannot control so he also cut me off. Cracking customer service, I don't think so. I have a customer waiting for this consignment tomorrow. This is the second time in a row you have done this to me with no good reason other than what appears than 'the driver cannot be bothered to collect from the house' which is obviously far too difficult to do. All the stuff on your telephone holding message about how good you are and how you put the customer first when you cannot even answer the phone to a customer is an absolute joke.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Hello Where the hell is my APC overnight parcel it was to be Friday then rescheduled for today & when I called apc this morning it was out for delivery so stayed in tracked it was at number 10 delivery in mountcastle and I'm number 20 delivery so sitting then tracked again & can't track anymore I'm effing fuming where is it I needed this by today for my work They say no answer on buzzer strange so checked our security cameras on both windows and above stair door at time stated as 15.08 and from 15.00 onwards no delivery was attempted this is bad service to lie to customers I want my parcel please”

Helpful Report

Good Afternoon Craig, We are so sorry to hear of the delays you have experienced with your order. We are happy to look into this for you, should you still require our assistance. Please can you email us directly so we can discuss this further and locate your order. Regards, Natasha Customer.relations@apc-overnight.com

“My re delivered never showed up! Can’t call them and no replies to my email. Before you order of a shop(Ordered with Hughes) check if they use ACP then stay well clear!!! Disgusting service. Worst in UK”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Liverpool depot My delivery never turned up, had to ring to find out where it was and was told the driver had been told to 'return to depot' even though he was 500 yards from my house. I was told they had a shortage of drivers when I rang the following day to chase it up so it will be next week. Or they offered me to pick it up myself! I have no idea when I will see my parcel. Unless you contact this company they will give you no information. They are utterly useless.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“This company needs investigating! All my parcels delivered on 3 occasions where broken, one of them being a strong expensive microwave and glass door was broken including the box!! Do they trow them in the air or something. No response from customer service either. Worst company in the UK! Shops should not use this company for deliveries! If so I will order somewhere ells. If you see delivery ACP search with another shop.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Did damage to my property on delivery of parcel,doesn't want to know,advise using a different company”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“David from APC, I think the Luton depot, always delivers my parcels on time, very polite, a credit to the company”

Helpful Report

Hello, This is great to hear!! Thank you for your positive feedback. Jemima Customer.relations@apc-overnight.com

“Bad courier company, next day parcel never arrived which contained life saving vetinary equipment. Was told parcel is lost and would call me back to update...no contact...emailed twice...no reply. 1 week later they told me its now delivered and signed by me...funny as I was not home that day so a lie then got a call from my local Bus depot yard saying a parcel had been dumped here in the stores with my name and number on...half a mile away from my home!!”

Helpful Report

Good Morning, I am sorry to hear you had this negative experience with your APC overnight delivery. Thank you Jemima Customer.relations@apc-overnight.com

“Appalling. Unable/unwilling to follow basic delivery instructions within an 8 hour window and when you complain the order is mysteriously held up at the depot. If you have to experience APC in the Solihull area you have my sympathies. Still waiting after 6 days.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“no response to emails regarding failed deliveries just rubbish.”

Helpful Report

Hello, I am sorry to hear you have not received a response to your email and have not yet received your delivery. Please email in your 7-digit consignment number and delivery postcode to the below email address and we will take a look into this for you. Chloe customer.relations@apc-overnight.com

“Driver waited less than a minute before leaving a "missed you" card and driving off. Requested a re-delivery on Wednesday - came today and left another card, which is why we requested Wednesday. Now expect us to collect from their depot, which is closed at the weekend. Have therefore requested a refund from the supplier and will AVOID this company in future.”

Helpful Report

Hello Allan, Thank you for your review, I am so sorry to hear that the driver did not wait long enough at the door. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Was shipped on Wednesday day for next day now not arriving till Friday or worse Saturday and its a urgent item what a joke why pay for a service for it to not be provided”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Yet another failure to deliver next day , can tracker showed it within 500 yds of drop off at 9:30 .. to 20 miles away for bulk of day .. 12:30 delivery time slipped 3 times to 5:00 .. then a carded message at 4:00 ( manned office with cctv) .. no van . Third time I’ve had “next day “ first time took 9 days , second took 7 days …one was a drive by photo of my door with no parcel saying it had been delivered…took 4 more days and returned to sender ? This affects everyone’s business, terrible service.”

Helpful Report

Hello Kevin, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Absolutely disgusting service. Package did not arrive. Customer service was shocking. Not interested could not rebook delivery. Worst delivery company I have ever had to deal with. AVOID this company.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“The only reason your getting 1 is because I can’t give you 0 worst delivery company I have ever dealt with useless in all ways customer service atrocious delivery never turned up again total joke of a company”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“The worst currier ever!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“The driver managed to get a signature and to let the package even if nobody was there, I would call that theft but their manager would not question the driver as is not their policy , I can only claim on insurance cost Wouldn’t recommend them ,the drivers will steal your package !!!!!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely terrible company! I was expecting a delivery, but it never came! I got a text stating that a delivery attempt was made, which was false as I was sat in my front garden! I emailed Customer Service and explained what happened, she rebooked it for today, and it still hasn't been delivered! I just hope these clowns go bankrupt.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews