Name: Apc Overnight
Rating: 1.38

“Don't bother ! Told to collect sat am before 11 am. Arrive at 8.15 and sit there for over an hour . Closed!!! No answer on phone to head office no answer to depot. Disgusting customer service. several people waiting and all disgusted with the service as we all had to travel to get there !!”

Helpful Report

Hello Lisa, I am sorry to hear that the depot was closed when you arrived. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Best courier we've found for sending our meat boxes”

Helpful Report

Hello, This is great to hear!! Thank you for your positive feedback. Chloe Customer.relations@apc-overnight.com

“GREAT CUSTOMER SERVICE, ALWAYS SOMEONE AT THE END OF THE PHONE TO HELP. WE HAVE HAD NO PROBLEMS”

Helpful Report

Hello Mary-Anne, Thank you so much for taking the time to leave us a review! Chloe Customer.relations@apc-overnight.com

“Horrendous experience and still not resolved, 9 days now with one attempted delivery, we even went to the depot and still messed around, told lie after lie by the depot when you can actually get to speak to someone and Head Office make promises they can’t keep, all I want is the parcel I paid for …… is that too much to ask !!!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“next day delivery mine was 3 days not fit for purpose”

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Good afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“DELIVERY STTAED IT ARRIVED .... NO ONE BUZZED AT THE DOOR. IVE BEEN HERE ALL DAY”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

“They are useless company. Can’t knock on the door, but can’t knock on any doors. Clear instructions were given, can’t follow through. Moral of the story, if you a company who work with this “deliver company” I won’t buy your products.”

Helpful Report

Good Afternoon, Thank you for your review, I am so sorry to hear that the driver did not knock. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“Delivery was late. Contacted delivery centre twice and was told firstly that driver was new and having problems. Second time I was told he was having a mental breakdown but was in my postcode. This was over 3 hours after latest due delivery time. Parcel never arrived. After ringing retailer they contacted APC who gave them a completely different story and said parcel was delivered to our porch on time - we don’t have a porch. A total shambles.”

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“Absolutely terrible delivery company, waited in for 2 days for a supposed delivery slot, failed to turn up. Used there online tracking (no sure it really works as the delivery number in the queue kept changing) driver didn’t get within 2 miles of my house. No explanation just an email the next morning with more lies about delivery the next day. Utterly useless, never order from a company using them to deliver goods, you won’t get them.”

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“Great next day delivery from this company I had never heard of prior till a few days ago”

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“Nothing but a third rate delivery company, this cowboy outfit emailed me to say my parcel would be delivered on 21st July 2023 as of 13.30 today 25th July 2023 no parcel has been delivered, their own tracking site says it was at their delivery hub at 07.07 the day after it was supposed to be delivered to me, even Royal Mail delivered faster when they were on strike!!!!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“I missed the first attempt of delivery for my item as the email sent 7:28pm, I did not managed to read the email and short noticed for me. Most of the private company now a days, they are sending text messages alert. Parcel Journey At Sending Depot (13 Jun 2023 19:58:28) At Hub (14 Jun 2023 00:53:04) At Delivery Depot (14 Jun 2023 07:36:12) Out For Delivery 14 Jun 2023 (15 Jun 2023 08:34:21) From the parcel tracking, no exact delivery date and at least roughly time to deliver, makes harder from receiver who is working, you need to guess if it is 14 or 15 of June, and they attempted 14 June. I have rebooked the delivery of my item but they missed it to send. I applied for day off just for that to receive. I have waited from 8:30, until I emailed the APC at 3:56pm. And I received the reply saying "Our apologies but unfortunately your delivery didn’t go out today as was an agency driver on this route and it appears your delivery was missed." That was not really acceptable as I even emailed them for the time of delivery, one day before the delivery. And how they missed it, it is all about system now a days. Whole day they did not managed to trace that they missed my parcel, until I emailed them. Initially, they were blaming the agency driver. Secondly, they were blaming the sender as they can not send Saturday because of the sender's set up, I challenged them to contact TFL and explain that they missed to send, and maybe TFL allow them, but I believed they have done nothing. They were giving me Monday option but I explained to them that I am working weekdays. Ms. Y Customer Services on that day (16-06-2023) still confirmed delivery Monday, which was obvious that I will miss it. No effort from the customer service and no proper solution. Later on, they returned to TFL, claiming that they attempted 3 times, but technically just ones. After that, I did not received any update anymore. Very poor management, beside from I paid £9.50, that was the most expensive postage charged for a small item. I hope someone will investigate this complain, and refund me. Consignment: 0023476”

Helpful Report

Hello Arthur, I am sorry to hear you do not have your parcel and the issues you have had with your delivery. Please can you email us your 7 digit consignment number and delivery postcode into the below address so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Received tracker information only until an hour before my estimated delivery then the tracker stopped and there is no way of seeing if the delivery will still be made on the date. Office doesn’t answer phone. Website basically says tough luck and wait whenever. Had this problem before with APC and regrettably didn’t have a delivery company choice with the seller. Only ever had two APC deliveries and both not met times. That’s 100% poor record. At least they’re good at that.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“APC Delivery. More like, can't be bothered to deliver a parcel with baked goods. I had a notification from APC for delivery on a Friday, nothing came. Then received another notification the following day, the Saturday that the item was again, out for delivery. Two times the delivery slot changed and still no package. Either the driver can't be arsed or the company. A delivery service that treats its customers with total CON-tempt.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Had an email saying parcel would be delivered, then again the next day, then again the next day,this is after contacting them on a daily basis. No overnight service at all! Ended up collecting the parcels myself. Terrible service. Definitely avoid at all costs. Customer service not fab, although the last person I spoke to was the most helpful.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Got a delivery of a replacement car part, only to get it dented, must of taken some force as it was made of metal , absolutely horrendous, they have lost my custom that’s for sure. Avoid like the plague”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Sick of this now. This only happens with this courier. I live in a tiny 2 up 2 down property WITH a doorbell. It's virtually impossible to not hear someone at the door. Unless it's APC who seem to silently creep up to the door and leave a sorry you were out card. This only happens with this courier. I was in waiting as I followed the tracking so how come you can leave a card without making a sound? Did you get a passerby to post the card so you didn't have to knock? Absolutely furious! Got to wait in again. Only this time I will sit on the bloody doorstep.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“First and last with APC. Box with carbon bike inside showed up torn in half and wet. Driver left without claiming it wasn’t his responsibility.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Had paint delivered .Came home from work to find paint leaking from box . Phoned A P C .We will contact sender ask them to ring you .No call assume there fobbing me off . Very uncaring firm advice stay clear .”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. if you do require assistance, please do email us your consignment number and postcode. Jemima Customer.relations@apc-overnight.com

“Another we attempted delivery notification ,yet no delivery driver present on my cctv .pay a lot for next day delivery but must pick up the parcel myself again.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews