ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,505 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,505 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a joke. You are being charged by the box. You will always end up paying more on the day of moving. The driver turns up late. I would definitely not recommend. It’s better if you find a local person with a van who can help you out than go through big companies. I was not happy. I ended up paying much more than quoted”

Helpful Report

Posted 19 hours ago

“I was told it would cost £49.99 per week to store various items- I gave a very specific list, there was no room for misunderstanding. 10 days after the items were moved into storage I have finally had an invoice and they have told me that in fact the charge is £134.97. Somewhere in the small print of the contract it says that they can charge more if the items don’t fit into the intended unit, but for them to be trying to charge me over 2 1/2 times as much is outrageous. I actually feel as though I fell some sort of scam. I shall clearly be moving my items out of the storage they organised as soon as possible. Do not use them.”

Helpful Report

Posted 1 day ago

“I wouldn’t even give this service a single star. My experience with Anyvan was dreadful. We were charged £100 for a parking fine, even though the fine notice clearly stated that it would be between £50-65 if paid within 14 days. I contacted their customer support multiple times, but each time they gave me different excuses. To make matters worse, the driver left behind several items, claiming they were the wrong size. We had to book another van for £200 to transport the leftover items. The sales team is truly disappointing—they make false promises when booking, claiming that parking surveys will be conducted and that the location will be checked, but none of that happened. The van was small and filthy. I strongly advise everyone to avoid Anyvan. It’s a complete scam designed to extract money from you. Such a frustrating and disappointing experience”

Helpful Report

Posted 2 weeks ago

“This company make the mistake of outsourcing their moves to local companies who are not only unprofessional, ill-equipped and incapable of executing on behalf of AnyVan's serviced commitment. Not only does AnyVan refuse any sort of responsibility or attempt to rectify or support your move once these external companies get involved they will bounce you around different call center people, and ignore the very real threat on the ground from aggressive and unhappy contractors. Even after providing two video surveys and planning for extra items in the case, being fully transparent with every aspect of the move, the driver accused us of lying about the items for moving, refused to take items, and didn't accept clear evidence this was not the case. He continued to tell us what and how things would go above and outside our anyvan contract/commitment and over four hours proceeded to confront, nitpick, and aggressively speak to us like we had booked the service with him. After expressly telling AnyVan to communicate that this man should stop speaking to us and communicate his frustrations with them, they did nothing to allay the verbal attacks in our driveway, during loading, and at the end of what should have been a straightforward move. When we finally had everything out, and the driver had left I requested a complaints contact from Sandy, so I could escalate the issue to a team specifically able to deal with this experience she refused to give it to me, she also insinuated because my husband didn't specify the complaints in her cryptic request for information we are no longer allowed to complain or escalate the issue to a resolution team. We felt unsafe, untrusting, and like we were being accused of being deceitful. For a move that cost us over £1000 the way in which we were spoken to and dismissed was nothing short of disgusting. Do not work with AnyVan, they have no way to resolve issues, they do not vet and train their external contracted movers and they trick you into believing the service you get during sign up is what you can expect for the duration of their offering.”

Helpful Report

Posted 2 weeks ago

“10 minutes ago New Terrible on-the-day & post-move service from AnyVan. The removal team did not seem to have any experience moving as it took over 6 hours to empty a lightly furnished 2bed flat & they smashed my dining room table & a lot of my furniture was scratched and dented when it arrived at my new home. My family helped empty the van on arrival as they were taking so long we didn’t want them still unpacking at midnight! I was really surprised by the poor service after reading lots of positive reviews and their 5* marketing claims. When complaining to AnyVan’s customer service team I was offered £20 credit as compensation (less than 2% of cost & credit which I wouldn’t use as won’t be moving again & wouldn’t use AnyVan anyway!) and was promised a call back within 24hours by a supervisor. When I phoned again having not received the callback I was told my request for a call had been rejected & I won’t be able to discuss my complaint further. I’m not one to normally bother writing bad reviews, but the service from AnyVan was truely so terrible I would recommend just hiring a local van team yourself for so much cheaper as that’s affectively what AnyVan is but with a massive mark up - don’t waste your money!”

Helpful Report

Posted 3 weeks ago

“I was looking forward to using AnyVan as their response time was so quick to deliver a sofa to our house. However after trying to cancel the booking after realising the sofa was too wide for our living room, I was told that there was no refund as the van operators were currently preparing to move my sofa....in two days time....The word "currently" is used as an excuse to keep my money. This is completely unacceptable behaviour from any company that's been given 48 hours notice of cancellation. It would appear that they are a bunch of scammers so please find another van company.”

Helpful Report

Posted 1 month ago

Hi David, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Shockingly poor customer service! My advice would be to read the small print as they will take your money without hesitation and say it’s in their terms of business and that’s just how it works!!”

Helpful Report

Posted 1 month ago

Hi Matthew, Thank you for your feedback. We’re sorry to hear that you weren’t happy with your AnyVan experience, and we appreciate you taking the time to share your concerns. Looking into your booking, we understand that you were unhappy with the rescheduling fee required to amend your removal date and that a refund would not be due if you chose to cancel. To clarify, we allow customers to reschedule or cancel at no additional cost, provided this is requested at least 48 hours before the booked date. In this instance, your request to amend the date was made within 24 hours of your booking, at which point our schedules had already been planned to accommodate your requirements. At this stage, a 50% rescheduling fee applies. We understand that you opted not to reschedule and instead cancel your booking, in which case no refund was due, as this accounts for the time and resources already invested in arranging your service. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. Best regards, AnyVan

Posted 1 month ago

“Misleading Pricing & Lack of Accountability I had a TERRIBLE experience with AnyVan due to misleading pricing and a lack of transparency. Before booking, I was repeatedly assured that my quoted price was fixed, only to be hit with an unexpected £600 charge at the last minute. At no point was I clearly warned that exceeding an assumed weight—something I was never asked to verify—would drastically increase my costs. When I raised my complaint, AnyVan simply deflected responsibility to the driver, despite the fact that they facilitated the booking and provided misleading assurances. This was an unfair and deceptive practice, and I would NOT recommend using their service unless you’re prepared for surprise charges and zero accountability.”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Booked and paid for vehicle transport that never happened. Broken promises from Monday to Thursday costing me extra £72 in storage and counting. Still not resolved. ABSOLUTE COWBOYS, DO NOT use these liars. This is not made up, i have emails as proof and they say they record calls so all the evidence is there.”

Helpful Report

Posted 1 month ago

Hi Paul, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Absolutely terrible service. They didn't send the time slot the day before as promised, and not until midday on the day. They turned up last minute and only delivered the next day. Make sure to read the small print because this is a scam.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We’re truly sorry to hear about your experience. We see that you’ve left a review via Trustpilot, and a member of our team have reached out to address your concerns. Thanks again for sharing your thoughts with us. Best Regards, AnyVan

Posted 1 month ago

“Robbers!!!! They kept back a couple of boxes of my mum,s a widow (79), who came to stay with me. We didn,t unpack due to waiting for mum,s next house, downsizing from my father,s death, so waited for her next home to be built. We stored all her things at my house for a few months. By the time she moved into her next home, unpacked, she forgot everything she had and me in my 50,s. She came out of a prestige home to 2 coloured dodgy looking anyvan.com men. We realised so much was missing, sentimental unreplaceable one off items such as our dogs ashes in a marble plaque saying MING engraving on it, my daughter,s christening gown from 28yrs ago and youngest daughter,s christening gown 18yrs ago with embroidered names and date of births on it, nobody else could use and many other lounge items, photos and frames of the children years ago. Words cannot describe what weve lost. Its the same as a burglary. I did try to speak to anyvan and email but they had no empathy and dismissed. We had property and furniture damage aswell which they shrugged off onto not their fault. They are beyond the worst ever removal firm you could book. My mother is devastated about our family sentimental items. We have lost them for good. Will never see them in our life again. Our dogs ashes!!! Horrendous untrustworthy thieves!! I do have proof of the booking it,s some time ago. I had a stroke not long after the move and weve been through so much since this experience as to why the time taken to give a review. Were still realising more items that disappeared. Even today weve come across evenmore sentimental personal things missing they had no use for or could gain money from selling!”

Helpful Report

Posted 2 months ago

Good Afternoon, We are incredibly sorry to hear you have had cause to raise such complaints in relation to your Mothers booking. Please be assured, AnyVan takes instances like this very seriously, and we would like to review this further. Please could you email qualityandresolutions@anyvan.com with your booking details so we can review the matter further? Kind regards, AnyVan

Posted 2 months ago

“Horrible Company. They try to charge you for everything they possibly can. My original booking on Friday the driver could not come before 6pm, the window was 3-6pm. They tried to charge me 200 gbp then 100 gbp even though the driver could NOT make the pick up time. We rescheduled to Sunday, as my furniture was no longer there and I was staying 2 hours away I stressed the importance of having a 1 hour time window the day before, they said no problem and you will have the drivers number. I never received this time window and I tried to call the driver with no answer. I woke up at 5:30am to make the 8-11am time window but I hit some traffic. The driver called me at 7:20 and said he was 20 minutes away, I said I was so sorry but I was 15-20 minutes late. He was so rude he said, if the customer isn't home, I leave. I need to get to your house to take a photo. I begged him to stay and he was such a horrible person. I did not feel comfortable with him moving my things. I said I tried to call you yesterday to get a 1 hour window as I was promised this. He said 'you only tried to call once'. They have taken my money and I don't get a refund, just some phone abuse. Honestly I was doing this job by myself and I am a woman and I did not feel comfortable alone with this aggressive, nasty driver. Horrible people, avoid at all costs”

Helpful Report

Posted 2 months ago

Good Afternoon Sara, We are incredibly sorry to hear you are unhappy with the service provided. Upon review, we can see your initial booking had been rescheduled, as the Provider was unable to make your allocation collection time slot. The booking was rescheduled for collection on the 26thm between 8-11am, and the driver marked himself as on the way to collection at 7:05am. We understand you were not available when they arrived, and unfortunately, they are only obligated to wait for 15 minutes. AnyVan would be happy to reschedule the booking to a date that would be suitable, however, a rescheduling fee would apply. Kind regards, AnyVan

Posted 2 months ago

“The main problem was with an item that went missing.”

Helpful Report

Posted 2 months ago

Good Morning, We are incredibly sorry you have had cause to raise concern regarding a missing item. Upon review, we can see the team have investigated the matter, and the Transport Provider has provided images to show that all items were collected and delivered. Unfortunately, in this instance, we would not be able to progress the complaint further. We do apologise for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 2 months ago

“Absolute joke of a company. Video called to create itinerary and was told movers would come the day before the move to pack, they didn’t come til the morning of the move, didn’t have a big enough van or enough boxes. Even though this was due to the quoted itinerary being incorrect, apparently this is our fault. They left us with half a house full of stuff refusing to do an extra run, we also went and paid extra £50 for boxes and apparently no refund of either initial fees or the boxes we had to go and buy on the day. Booked due to recovering from c section with newborn baby and customer services hung up on me as I was stood in a half full house. The ‘extra’ was things e.g. cupboard contents that don’t have a space for in the itinerary, so I couldn’t add and assumed their sales team would account for. Absolutely disgusted with this bunch of cowboys, do not use under any circumstances.”

Helpful Report

Posted 2 months ago

Good Morning Meg, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Unfortunately, we have been unable to locate any bookings with the details you have provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number, so we can review this for you. Kind regards, AnyVan

Posted 2 months ago

“I book this service on the 01/11/2024 to transport a washing machine from CB4 Cambridge to CB25 waterbeach for £50. During the booking, I choose a particular time slot where the owner will be home to hand over the machine which was 13:00pm. The driver arrived the location at 10:00am in the morning because it was the time that best match his programme. No one was at home because the person was in Burwell. I contacted the company to go pick up the item or refund but they categorically refused. If this is how this company makes money, its really a pity. I work hard to earn my money and this won't go in vain. This company is a total crash. Never get poor with my £50 in your pocket.”

Helpful Report

Posted 2 months ago

Good Morning Aimee, We are sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you had selected an all day time slot for your booking. AnyVan provided you with estimated time slots for collection and delivery, and the Provider arrived within this time, however, no one was home. We can reschedule the delivery for you, and select a time that is suitable, once the rescheduling fees have been paid. Kind regards, AnyVan

Posted 2 months ago

“Zero stars if I could. Booked 5pm-8pm slot. Driver turned up at midnight. Refused to help carry up the stairs. Requested a refund, refused more than 30% because the ‘job was done’. Disgraceful service”

Helpful Report

Posted 3 months ago

Good Morning Georgia, We are incredibly sorry for the late arrival of your Transport Provider. We can see the booking was made for ground floor collection, and delivery. Due to this, the Transport Provider would not be obligated to assist with any potential floor levels that were present. A partial refund has been accepted and processed, and we would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 2 months ago

“Booked for a car transport service and explicitly told them it was a low car with minimal ground clearance. When the driver arrived he asked me to drive the car up the ramp. The angle was too steep and when the car contacted the ground I alerted the driver. He told me to carry on and that no damage was being done. This was incorrect as upon inspection the front splitter, splitter mounts and bumper were damaged. Anyvan have denied any responsibility and are blaming me for driving the car, however this is exactly was I was instructed to do. If I knew the driver was telling me to do this to void his responsibility I would not have done so. A very shady company that has resulted in several hundreds of pounds worth of damage to my car that they are refusing to even contribute towards. Stay away if yo value your possesions.”

Helpful Report

Posted 3 months ago

Good Morning Fraser, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see that the matter was reported to our claims team. As you have opted for basic compensation cover only, this covers for fire and theft, however, does not extended to potential damages. Due to this, AnyVan will investigate the claim based on the evidence provided, however, as the vehicle was loaded by yourself, we are unable to verify that this was caused as a result of the Provider. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 2 months ago

“This was an utter disaster. I was moving house contents from France to England. Having sent Anyvan detailed videos showing everything that needed transporting, Anyvan strongly recommended one of their movers ... [Anyvan is a platform and they cop a huge slice of the quoted price, and then they are gone.] ... I should have smelled a rat at that point! They assured me a Luton van would be adequate and I went to meet the movers at the agreed date at the property in France. But they were 24 hours late. A pair of friendly Lithuanian chaps arrived and duly started loading the van. It soon became apparent that I would need another Luton van to complete the move. So I paid double for the move but didn't have to pay more to Anyvan. That said the movers wouldn't pick up anything until I had proved that I had made the second payment (a further £3000). The first van load had gone into storage - though judging by the dampness of everything, it was storage without a roof. The second van was duly dispatched and eventually I was reunited with my household contents. The packing was 50% ok and 50% packed by someone who had never done this before. Despite having provided marker pens no box was marked with a description of its contents. Eventually I got everything unpacked and it was immediately clear that a lot of things were missing. Maybe 3 cartons. Nothing of great value, but still stuff I had to replace. I'm sure there was nothing criminal here just really sloppy work. Similarly a number of items were damaged in transit because the packing was so incompetent. Nothing of great value but in my past 2 house moves using professional movers I had no such problem. I complained about having to pay twice but Anyvan just batted off my complaint by saying that a larger lorry would have cost more than 2 Luton vans and ignored the fact that I had provided detailed videos of everything that was to be transported. It was a horrible depressing experience. I wish I had spent a little more money and never contacted Anyvan. All the companies on the platform seem to use multiple aliases. I wonder why. Avoid at all costs!”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for your review, and we do apologise you are unsatisfied with your AnyVan booking. AnyVan acts as an agent to introduce customers and Transport Providers based on the requirements of the quote. We understand, however, you have advised you provided AnyVan with images, and we would like to review this further. Please could you email us at qualityandresolutions@anyvan.com with the details and we will be happy to review the matter. Kind regards, AnyVan

Posted 2 months ago

“Literally, any van. Any van and any pleb driver. Not a professional outfit by and means of the word and run by cowboys. Despite living in Newbury I was sent two smelly blokes and a van from Southampton. The van had clearly been on the receiving end of an attempted break in previously as the rear roller shutter was badly bent. The van itself looked like a MOT failure. I actually took photos of the van and reg as I didn't think I'd see my stuff again. The two "removals guys" barely spoke any English and had incredibly bad body odour. They wore their one clothes, not a uniform etc, and not only did they not cover their feet but they made zero attempt to wipe their damn feet on their way in. They moved my possessions with no consideration of the value. They were loaded on to the van and not wrapped. The feet were removed from my sofa and left behind. Every wall and skirting the cowboys passed was damaged leaving not only dirty footprints but Paint flakes and scraped walls in their wake. Two days prior to moving I removed a few things off my list as I had managed to move these in the car. These barely made an impact on what I ended up paying despite the company needing to move less. Another swizz. Upon actually surprisingly arriving at the new house, seeing their total lack of care for my previous property I covered my reception room in cardboard boxes and had them move everything they could there while my partner moved what he could out and up one or two floors. Oh, and at the new house they realised they were short of their screwdriver and my sofa feet. I raised this to anywan .responses are usually 'we have replied' which leaves you searching for a reply incase you missed it, and going back to say guess what, nobody has been in touch. If you can see a reply has been sent, just relay that back. You don't relay it back because you never responded. Anyway after escalating I was eventually told that I had been refunded so some.jobs worth thought all was good. The refund was for the items they didn't need to move so I had to go back and.explain this...and to think this is their business. Finally offered a measly 10% discount with the excuse that I didn't have pictures of the door frames and skirting boards before these absolute cowboys came and buggered them up. Like we all photograph our door frames...right. The pictures I did send clearly showed the paint they had removed flaked off all over the floor. They've chosen to ignore this as this suits their agenda of screwing the customer over. Bunch of total.cowboys. Never using again. Would.not recommend Do.not trust. STAY AWAY.”

Helpful Report

Posted 3 months ago

Good Afternoon Catherine, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the matter with our service quality team, who have issued the refund which as due, and offered a further goodwill gesture in light of the service provided. In addition to this, we can see a secondary refund has been processed for the reported damages. We are incredibly sorry for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 2 months ago

“booked a furniture removal between 8 and 6 so anytime .driver rang at 11am to say he was on his way and would be 50 minutes, so 30 to load 20 to travel as its close by ,then my wiife would be there ,i had other stuff to do so arranged to be elswhere from 1pm ,(wasnt a big load just 4 items )driver rang back 30 minutes later to say he now wouldnt arrive when he said previously .Totally ruined plans for the day ,at this point im not sure he will even turn up today or if i will get anothe rcall to say hes diverted again.morale of the story you cant trust live tracking or driver phone calls if you book 8am to 6pm jobs”

Helpful Report

Posted 3 months ago

Hi There, Thank you for your feedback, and I’m truly sorry for the frustration caused by the delays with your booking. We understand how important it is to have plans run smoothly, and I apologize that this was not the case for you. While sometimes delays can occur, we’re glad to know that the driver communicated their expected delay and didn’t leave you waiting around without knowledge of when to expect them. We're also happy to see that both the collection and delivery were completed by 14:45 this afternoon. We truly appreciate your understanding, and we will continue working on improving our communication and tracking systems to avoid similar issues in the future. Thank you again for bringing this to our attention. If there’s anything else we can do, please don’t hesitate to reach out. Kind regards, AnyVan

Posted 3 months ago

ANYVAN is rated 3.3 based on 2,505 reviews