ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked and paid, however they called the morning before to say they could not fit my garage door in their vans. I've had things delivered with them before and it would definitely have fit inside their vans. I just don't think they wanted to do the job at the price as I had credit on my account already due to a previous error on their part. Went to a competitor in the end, paid more at short notice but well worth it. Won't be using again. It's been 6 days and still not processed the refund.”

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Posted 4 years ago

“AnyVan were excellent! I live in Vancouver which made the time difference a concern, however they were completely accommodating and kept me updated throughout the entire move. The tracking function is amazing as well- thank you!”

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Posted 4 years ago

“As a driver work with Anyvan it is the worst company you work with even if you have a serious issue no one cares if you call them. They are paying pennies to drivers.”

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Posted 4 years ago

“Our man with his van was brilliant.”

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Posted 4 years ago

“My sofa was delivered, I literally didn’t do anything from buying the sofa, to AnyVan delivering, it happened perfectly within the allotted time, delivery was efficient & fast. Really helpful delivery guys, it was a rainy day but it didn’t even get wet. I will be using AnyVan for all my moving needs! You won’t regret it!!”

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Posted 4 years ago

“Picked up vehicle on time.Able to track vehicle from start to destination.Driver very helpful at destination completed job by unloading car and parking on drive.Very competitive price.Would recommend saved me a lot of time”

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Posted 4 years ago

“Excellent outfit. Good price, good service, excellent tracking. Will defeinitley use again and recommend.”

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Posted 4 years ago

“Speedy service. Reliable. Very friendly.”

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Posted 4 years ago

“Used ANYVAN to move a rattan sofa set (L shape sofa, table and foot stool - 5 pieces in all, including glass top for table) from Wrexham 100 miles @ £106 - the process was so straight forward from start to finish and totally took away the stress and hassle from me having to do it. The driver was so lovely and complimented me on my purchase. Definitely use again and highly recommend.”

Helpful Report

Posted 4 years ago

“My furniture was all damaged. 15 emails later offered £50 by their claims manager . My sofas that were torn were £3k. They act as a third party and are stating I have to take it up with the transport provider that they sold the job too, have given me hardly any details to track the men down and turns out the company doesn’t exist”

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Posted 4 years ago

“Efficient from first booking to doing the job. Great communication . Tracking was great too and the drivers who carried out the job were lovely . Everything went perfectly and I would definitely use them again”

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Posted 4 years ago

“Very good. Loved the tracking device.”

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Posted 4 years ago

“Very prompt delivery, friendly delivery men and tracking extremely good. The price was reasonable althoughI had to provide my own boxes.”

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Posted 4 years ago

“Terrible customer service. Despite numerous emails and pictures of damaged furniture still not accepting liability. If you value your belongings do not use. Drivers turn up (third party) no care whatsoever put a dent in my wall and my sofas and chairs covered in abrasion marks. This was reported at the time to the drivers and acknowledged and we were told it had to go through Anyvan! Which it did but now told it’s not there problem as the drivers are not admitting to damaging the stuff so no proof! They say they only cover fire and theft unless you’ve taken out separate damage insurance! £200 out of pocket and damage to sofas to repair.”

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Posted 4 years ago

“Service was good very friendly price was good would recommend to anyone”

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Posted 4 years ago

“Very good service price was very good very friendly would recommend to anyone”

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Posted 4 years ago

“Good service, friendly and helpful”

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Posted 4 years ago

“DO NOT USE THIS SERVICE, THESE ARE CONMEN, DIDNT TAKE EVERYTHING THAT I PAID FOR, LEFT ME WITH 2 BOXES, A SUITCASE AND A GUITAR BECAUSE THEIR PREVIOUS JOB TOOK UP TOO MUCH ROOM THAT IS NOT MY FAULT!! THEY DO NOT WEAR FACE MASKS AND STAFF ARE RUDE I HAVE BEEN WELL AND TRULY RIPPED OFF”

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Posted 4 years ago

“Great guys - very pleasant and helpful. Would definitely use again and would definitely recommend :)”

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Posted 4 years ago

“Hidden fees. Anyvan won't call you ahead to tell you that they are charging you fees. I only found out on my bank statement that I got charged extra which they blamed on "heavier parcel". We could have settled it there and then but they only told us after a job is finished.”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews