ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. The guys went above and beyond the call to help me with my move.”

Helpful Report

Posted 4 years ago

“AVOID do not use this company. Small unprotected van came late to do my house move. 2 very unhelpful drivers who moaned constantly about lifting. Caused damage to 2 of my leather sofas and suede bed. Only offered £20 refund. Shambles of a company”

Helpful Report

Posted 4 years ago

“From start to finish was a great experience. Was kept fully updated on tne day. Van arrived, loaded up and delivered to my new home. Can't fault anything. Thank you Anyvan 5 stars”

Helpful Report

Posted 4 years ago

“I cannot recommend this firm highly enough. The two men who moved furniture & reinstalled it in a new location could not have been nicer. They were both clean happy & smiling the whole time. No complaints no bad language. They worked so hard nonstop are we’re polite & helpful to all they met. They were patient & careful damaging nothing. Theses are the men you need.”

Helpful Report

Posted 4 years ago

“Please avoid this company like the plague. They are not fit for house removals or anything for that matter. They are bottom of the barrel. I had a dirty undersized van and one guy and his young son turn up who refused to lift a couple of heavy items because they weren’t able to. My 70 year old parents had to get the fridge freezer out and into their van. They loaded all my items into the van without care or protective fabrics. They damaged an antique table by not covering it and finalised the move by urinating on my sofa. Anyvans investigation process involves talking to the driver, taking their word as fact and dismissing the customer and their horrific experience. I am still haunted now by it all and hugely out of pocket because of the damages. It upsets me even thinking about it now.”

Helpful Report

Posted 4 years ago

“AVOID Any Van. Appalling service. This company let us down ONE hour before we were due to move. I’d booked 2 men to help us move our daughter into an upstairs flat a week before, and they called on the day to say they could only send one man and would there be someone else there to help him! It was definitely a two man job. The man they sent was great, but it meant my husband, who isn’t well, was obliged to help him carry a sofa, beds and various heavy flat packs up three flights of stairs. We paid £104 and were refunded just £22 because apparently as someone turned up that’s all we were owed. Having spoken to a profusely apologetic customer services operator - who just kept repeating her script - I was offered the princely sum of an extra £12. Considering the way we were let down on the day just an hour before they were due to start I think it’s insulting. Next time I will be using a local firm and not somewhere in London where the work is sourced out and no one cares about the company’s reputation, customer satisfaction or repeat custom. The name says it all, it might as well be ‘Any Van.‘ I repeat AVOID!”

Helpful Report

Posted 4 years ago

“When placing a booking with AnyVan every booking includes the basic compensation cover, which is cover for your items up to the value of £50,000 for fire and theft, but does not include damages should damages occur. Due to this, we do offer the option of purchasing comprehensive insurance for your booking through Zurich Plc and this provides cover for your items against the risks of loading, unloading and in transit. As you have opted for the basic compensation cover, this means that when a claim is raised, AnyVan will act as an agent and mediate the claim between yourself and the Transport Providers in a view to reaching a resolution. This is also stipulated in your terms and conditions which I have included below for your reference: 2.4d You also acknowledge and accept that AnyVan does not provide transportation (moving) services to Private Customers and that We are simply acting as agent (and intermediary) between you and our Partner. In situations such as this whereby the Transport Providers have not accepted liability for the claim we are unable to enforce this on them. Anyvan will then review the claim and the evidence which has been provided in a view to reaching a resolution. Upon reviewing your claim and the evidence provided as we are unable to determine that the reported damages have been caused by the Transport Providers, AnyVan is unable to progress with your claim. We have also reviewed the images of the first booking as requested by yourself and there are no images of the wardrobe that have been uploaded. Unforutnatly as you have no further evidence supporting the Transport Providers have caused the damage reported, our stance on the claim will remain the same. We apologise for any inconvenince. Kind Regards, Ann Marie”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Second rate people who have little or any experience in the furniture business removal. Stay well clear and use professional people to save any damage to your goods Again they are not even cowboys they are shockingly bad cowboys”

Helpful Report

Posted 4 years ago

“The two lads from Cameroon were friendly, pleasant and helpful. They turned up on time and did a good job Thanks”

Helpful Report

Posted 4 years ago

“The worst I’ve ever used. Broke my kitchen island and then said they would nail back the broken and chip piece only. That was their final offer. Shouldn’t be allowed to operate. Nasty company to deal with.”

Helpful Report

Posted 4 years ago

“Awful service. I had booked several days in advance and despite receiving a confirmation text the evening before and morning of, the driver did a no show. The driver did not answer the phone and I had to repeatedly call Anyvan, being on hold for over half an hour each time, to get an update. Communication was quite poor and ultimately at the end of the day they cancelled the delivery, leaving me scrambling to find an removal at the last minute at an extortionate price. It is the company's responsibility to communicate with clients on orders purchased and ensure they are completed. Avoid if you want a reliable removals.”

Helpful Report

Posted 4 years ago

“Don’t use this company. All furniture damaged and drivers very unprofessional. Health and safety none existent - COVID-19 no masks and requesting to use toilet.”

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Posted 4 years ago

“Quick and easy service, polite driver and the way you can track the van for arrival and delivery is just genius!”

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Posted 4 years ago

“Excellent and professional service received. They are also practice COVID safety. I will recommend and use their service again.”

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Posted 4 years ago

“Punctual, polite and very efficient! Took the legs off the sofa for me as I had forgotten, which was very kind. It was a large sofa with an awkward corridor to manoeuvre but no problem. They also fitted the legs back on when arrived at destination. Really pleased with whole experience and very happy to recommend.”

Helpful Report

Posted 4 years ago

“Young man went beyond his job description to get my furniture so very happy with the service i recieved would highly recommend them to everyone”

Helpful Report

Posted 4 years ago

“IF I CAN GET YOU TO TAKE ONE THING AWAY FROM THIS REVIEW IT IS THAT ANYVAN ARE NOT COVID COMPLIANT. THEIR MOVERS DO NOT WEAR PPE AND DO NOT ATTEMPT TO SOCIAL DISTANCE. If i could give Anyvan a zero i would. Quite possibly the worst service I've ever had in any sector. Our movers were over two hours late. We had to chase them. There was no proactive contact. When they arrived both movers weren't fit for the job. Despite alerting them to the stairs in our flat when booking they spent the whole time complaining about them and saying how little they could be bothered. I was assured that the movers would handle everything. However my partner and I had to move about 90% of the stuff because the very lazy movers stayed outside smoking the whole time. In addition to this one of the movers spend the whole time mimicking my partner and ordering us around with comments like 'less organising more lifting' despite her not being willing to lift a finger. There was also the issue of making fun of our possessions, i.e. that there was something wrong with having lots of books. Making a complaint about this was a whole other experience. In summary Anyvan wont concede any fault and have offered no refund for the work we had to do and had the pleasure of paying for. When i said about leaving a bad review I was told it amounted to blackmail. I cant stress how bad Anyvan are. They are cowboys and will make the stress of moving even worse. Shop around and dont let these people steal your money. For reference my booking number is AV6543970”

Helpful Report

Posted 4 years ago

“From the moment I booked, they kept in regular contact, telling me when the van was coming etc. The 2 lads were fabtastic, nothing was too much trouble. Polite, courteous and worked so hard. They loaded and unloaded and were so lovely. A well organised company. Cannot recommend them enough. 5 stars.”

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Posted 4 years ago

“I ask AnyVan to collect a new Bookcase from a prestigous Furniture company and to deliver it To me 25 miles away to me in the Cotswolds This picked it up on the dot and delivered on time Great chaps with well presented Van”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews