ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,486 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and well mannered will definitely use again thankyou.m”

Helpful Report

Posted 8 years ago

“I arranged to have my late husband's piano moved to my son's house for my granddaughter to use. It was in very good condition, only needing retuning after the move. The two men who packed it into the van did a good job with protecting it and securing it to the side of the van. It was delivered later that day by the boss of the company, Paul Nightingale of Palogistics in Hull, who was alone. He moved it on his own and, in front of my son, he dropped it onto its back whilst trying to manoeuvre it across the van. Bits of the piano fell off and the keys were out of alignment. He finally got it into the house with my son's help. It was obvious that it was too damaged to play. I heard nothing from him the following day, so I rang AnyVan who were sympathetic but advised me to pay him as it might injure my case if I had to go through his insurance company and I hadn't paid. So, against my better judgement, I paid him. I rang him and he was quite rude, just concerned that he had injured his leg when the piano fell on it, but refusing to accept that the fall had caused any damage. AnyVan told me that they couldn't become involved in disputes and that I was on my own. I obtained the services of a piano company to ascertain the damage and to give me a quote for repair, which came to £400. Phone calls, emails and registered letters have all been ignored by Mr Nightingale. It is now some time since the damage happened and he has moved house and I cannot find him to take him to the Small Claims Court. I acknowledge that the damage was nothing to do with AnyVan, but I am disgusted that they do nothing to help dissatisfied customers. I will never use them again and I would not recommend them to anyone as their customer service is so bad.”

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Posted 8 years ago

“Slick, efficient service at a fantastic price. Deposit and remainder on the day helps spread the cost. Highly recommended”

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Posted 8 years ago

“I posted job recieved quotes chose one ,Had item in house less than a week .Perfect”

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Posted 8 years ago

“My van driver was excellent, careful, good communication, just perfect. However, I discovered that Anyvan's percentage was very high...you got £91, my driver £135. Is it really necessary to take such a large percentage? Van driving is not an easy way to make a living.”

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Posted 8 years ago

“Great service. Super affordable prices. Extremely happy with the removal service I settled on”

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Posted 8 years ago

“Excellent service, great price; items delivered on promised day, and the driver kept us informed of progress by phone.”

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Posted 8 years ago

“Very easy, got a really good quote , and job was done promptly and efficeintly”

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Posted 8 years ago

“Arrived on time, very courteous, worked constantly to completion of job, would definitely use again.”

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Posted 8 years ago

“I instantly had offers to do the job. It was easy to compare quotes. Also easy to get in touch with people who were offering quotes to refine the job spec and there was good communication throughout. Very very pleased with result! As a first time user I couldn't be more impressed. Thank you”

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Posted 8 years ago

“The service allowed me to find the resources needed for a move in less than 24 hours.”

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Posted 8 years ago

“Item arrived on time and driver kept me informed with delivery progress all the time.”

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Posted 8 years ago

“Simple procedure. Duncan our driver kept in contact and all went smoothly. Great, well priced service.”

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Posted 8 years ago

“Extremely happy”

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Posted 8 years ago

“Simple to use”

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Posted 8 years ago

“Tolun was very professional, courteous and punctual. Thank you.”

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Posted 8 years ago

“Though they arrived late having got the day wrong, they then proved very helpful and went above and beyond their remit! I would use these guys again and found Patrick a charming young man.”

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Posted 8 years ago

“Hi guys I left a review already xx”

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Posted 8 years ago

“Used this service many times, beats other carriers by far. Excellent price always achieved. Friendly couriers, fast service. Recommend to all my family and friends.”

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Posted 8 years ago

“Very fast friendly delivery.”

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Posted 8 years ago

ANYVAN is rated 3.3 based on 2,486 reviews