ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My removal men Andre and Gigi were fantastic and went over and beyond to help me with a move that wasn't straightforward. They deserve a pay rise! Unfortunately the sales team failed to mention that there was a £48 per hour waiting fee when quoting ieven though I had indicated that my transaction was a sale and purchase and there may be some wait time and I had been looking for a fixed quote.. The follow up call from the lady who informed me about the wait fee was unhelpful and didnt look to find a solution. Shw kept repeating that the manager would only say what she says. I had to be quite firm. Michael the manager who followed up fairly promptly wirh a call later that day was very good. He was solution focused and recognised where the failings had been. He made up for stress that the sales team had caused.”

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Posted 4 years ago

“Excellent, efficient service from booking to delivery. The driver Galin, was polite, pleasant and helpful. All through an easy transaction I would definitely recommend Anyvan”

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Posted 4 years ago

“Drivers were rude. Ripped me off and added an extra £200 claiming I’m not on 2nd floor. I am most definitely on the 2nd floor. They said each landing inbetween the floors counts as another floor!! It’s the most ridiculous thing I’ve ever heard. Also said its due to the walk from my flat, there is no walk. It’s down a corridor and the van was bang outside my entrance. Customer service were just as bad therefore pending legal action. Taken videos and pics. They haven’t got a leg to stand on. They also broke my TV. AVOID AT ALL COSTS. they are cheap for a reason. The first thing thing the driver did when he arrived was say ooo they look heavy and started moaning. It’s a bed and a sofa. DOH! They made my move 1000 times worse and the only comfort was the nice pad I moved into at the end. What’s worse is I used this company to move into the flat I just moved out of and they didn’t charge me for the apparent walk from my flat to the lifts (takes 10 seconds btw) but this time they do! They also didn’t turn up to that move and we had to rebook for the day after. Yes I’m stupid for using them again but was trying to save money. And it’s backfired.”

Helpful Report

Posted 4 years ago

“The driver assigned to me was called Lethal, you only find out the name when they are on the way to you and you have already paid for the service. I spotted 'Lethal' dealing drugs whilst on the job. I would have liked to take a photograph in order to prove this but he had all my possessions in his van and I was on my own feeling very vulnerable. Complained to AnyVan and heard nothing back. Unethical, rude, dismissive company that don't care about putting their customers in a vulnerable situation.”

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Posted 4 years ago

“Brilliant service, great communication and professional movers. Highly recommend”

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Posted 4 years ago

“Should you have fallen foul to Decembers data breach then please contact; https://www.irvingslaw.com/ The ICO have been informed and Irvings Law are currently taking claims.”

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Posted 4 years ago

“BASICALLY JUST PRETENDED TO COME SO THEY CAN TAKE MY MONEY AS THEY DONT DO REDUNDS AND LEFT. READ OTHER REVIEWS ITS THEY REGULAR PRACTICE TO STEAL MONEY AND NOT DO THE JOB. PHONE RECEPTIONISTS WHERE RUDE AND NOT HELPFULL AT ALL. KEPT GOING ROUND AND ROUND HOW ITS MY FAULT.”

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Posted 4 years ago

“Horrible service - AVOID! PAID 94£ FOR REMOVAL. THEY DIDNT CALL ME OR BOTHERED TO PRESS THE BUZZER AND LEFT. DO NOT USE”

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Posted 4 years ago

“Had my bike delivered,no problems.The driver was polite and very helpful,would use them again”

Helpful Report

Posted 4 years ago

“If you feel into the trap of using this bunch of cowboys, and used a credit card to pay, complain to your credit card company who will suspend payment. They will investigate and if they think you're right,, Anyvan don't get the money.”

Helpful Report

Posted 4 years ago

“Data and privacy policy is poor and obstructive. Have to jump through hoops to delete account, which involves emailing the privacy team and initiating unnecessary communications with the company. Especially poor after they have recently had a data breach. Account deletion should be a simple process anyway for the safety and satisfaction of customers, yet in order to delete, they require more data from you in the form of emails. After a conversation with management, they claim this for security reasons, yet compare this to other companies such as Facebook who retain more data than anyone and I see no reason other than obstruction for not offering a simple 'Delete Account' button in the account settings. Not great.”

Helpful Report

Posted 4 years ago

“Like many before me, this company should be avoided at all costs - their online process is designed to mislead - yes information is there if you look closely, but be very careful if you do insist on using this outfit (AKA Bodge it and Scarper). I am sure Angus Elphinstone the founder who is probably far removed from the day-to-day activities would not be very impressed with the customer services and the poor responses to complaints that lack any kind of empathy. This complaint is not about the actual day of removal, its about the process that is geared to extract as much money from you through misleading processes and web site wording - AVOID like the plague.”

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Posted 4 years ago

“Great experience all round.”

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Posted 4 years ago

“Very professional, polite, punctual and helpful.”

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Posted 4 years ago

“My family booked Anyvan to move all of our belongings from our home in London to Norfolk at a cost of over £1000. We booked weeks in advance. We were completing on the sale of our home on the day of the removal and had to be out by midday. 7.30pm the night before the scheduled removal we get a voicemail from Anyvan - "the driver is experiencing problems with his vehicle, sorry, we cant move your things any more." I had to stay up all night desperately trying to find alternative arrangements. I somehow managed to book somebody last minute but it cost me an additional £500 because it was so last minute. The new firm couldn't get there early enough for us to be gone by midday. We managed to eventually get out by 5pm with our purchasers looking on as we desperately tried to clean the place with our 6 month old baby crying. All in all, this was the most despicable service I have ever received. If you're moving a single piece of furniture then anyvan might be worth the risk. If you're moving house, then please please choose another company.”

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Posted 4 years ago

“Very efficient, friendly service, regular updates. Highly recommended.”

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Posted 4 years ago

“Used company for many years and used to be flexible for all issues. Very money grabbing and rigid in their way of thinking. I bought and paid for job. I put sizes in box, but apparently not the correct box? It should not matter as all of the form is read by all parties. All boxes get read and I did not need to put in sizes as had never done previously. Covering their own backs so they did not need to refund for incomplete job. Small amount of stuff that would fit in small room has cost me astronomically for short distance transfer. Good job I will not have to be using in the near future. Drivers arrived and only collected a third of my stuff. Anyvan refused to help. I had to book another collection. The two collections totalled more than when I arrived from Kent to the North West? I also had more than double the load then, and more than triple the weight?”

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Posted 4 years ago

“Easy to arrange, efficiently carried out, good communication about time of arrival, personable driver and good value for money”

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Posted 4 years ago

“I paid for two men to carry out the delivery of my items and only one showed up. I am being told I cannot get a refund because two guys did show up and completed the job. Apparently my eyes are deceiving me! Please do not waste your money here, there service was terrible, the communication and the punctuality was awful. On top of that to be politely called a liar is very insulting! I never write a review, have purposely written this review to warn anyone looking to use this service, to consider looking elsewhere. I will continue to ensure this message is heard, so that no one else makes the same mistake that I did. The money I lost will be a sacrifice that I take to ensure that no one else makes the same mistake. Disappointing especially during this time when we are all going through so much and having major challenges. I am asking for a refund of a service that was not carried out and that is well within my rights as a consumer. Breaking the law does not look good for your company and dismissing the consumer, the people who keep you in business is a very dangerous move and will falter in the long run.”

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Posted 4 years ago

“The driver was very kind and polite. And took very good care of my belongings. Also he was on his own and moved me in horrible cold wet weather.”

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Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews