ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damaged multiple items of furniture and put a hole in my floor. Smashed my dining table beyond repair, ripped my sofa, scratched my dresser. I am having to have a new floor which is a huge inconvenience regardless of the cost. They offered £250. What an insult. They have damaged £3500 worth of furniture AND a brand new floor and they offer £250. Avoid this company.”

Helpful Report

Posted 4 years ago

“Great service at an even better price - would highly recommend ANYVAN to anyone who needs to move items. Easy to book - although had to take measurements of some items such as chest of draws but things like 3 seater sofa, king size mattress could be selected from a drop-down menu. Kept up to date of when the driver would arrive via text and email. The driver and his colleague were very helpful and friendly. Would highly recommend this service!”

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Posted 4 years ago

“Brilliant service! Can amend booking up to 24 hours before! Drivers that can were on time, polite and helpful.”

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Posted 4 years ago

“Quick simple and so easy to organise. Will use this service again”

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Posted 4 years ago

“If I could leave zero stars I would. Arranged for a car to be collected from Manchester and delivered to Romford. Paid extra for early collection so that it would get here by lunchtime only to phone them in the afternoon and be told that it would be here the next day. Having already sold my old car that morning this left me in a bad situation and they would not refund the extra I paid as 'collection had been made at the early time slot so that part of the deal had been fulfilled'. They said that deliveries over 200 miles are not guaranteed same day but this was not communicated to me at the time of booking (otherwise I would not have bothered paying the extra). I also took a day off work for this and will now have to take more time tomorrow, which I can ill afford, as they cannot guarantee what time it will actually be delivered. The customer service is appalling with no real apology or any attempt to actually help, it was like bashing my head on a brick wall. Would not recommend to anyone!”

Helpful Report

Posted 4 years ago

“A truly dreadful experience. Vile, nasty driver who reduced me to tears (I live alone and am 76 years). He refused to take double bed unless it was taken apart - told me it was my job to find out if this was needed. He said if he took it apart he would charge me for it. He refused to take stacking single beds because headboard was too big and needed to be taken apart. I was fortunate to be able to contact my son in law who dashed over with tool kit when he heard how distressed I was. Driver refused to take topper mattress on double bed (I need it for my arthritis)’ told me one mattress only. They carried large, empty drawers one in each hand and banged them several times on every door jam they passed. They complained about distance they had to carry contents into new home, saying I should be charged by metres covered. The van was way too small and they left behind the dining room table and computer chair. Don’t believe the lovely publicity photos you see on their site. None of the people I contacted, who had used them, ever saw such a van. Instead, the van will be hired and driven by scruffy individuals who are in no way proper removal men and therefore very likely to cause damage or upset. BE WARNED - yes they are cheap, but you get what you pay for. Two days later I am still shaking from the awful experience.”

Helpful Report

Posted 4 years ago

“Ripped off elderly pensioners left them stranded ,and tried to add on extra money ,do not use this company”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY! The delivery drivers (they are not professional removals staff) damaged a very nice wardrobe I had bought and lied about it when I complained. Anyvan took their side, despite all the evidence and then quoted their policy saying that the 'cover' they provide was not for damaged goods. The guys who picked up my furniture turned up in a transit van to fit a triple wardrobe, double bed, mattress and chest of drawers. And they went to pick up someone else's sofa on the way (which is how my wardrobe got damaged I'm guessing), and they charged me £278. So, if you want to use this company, my advice would be to pay the extra insurance as your goods are not covered, despite their advertisement. But if you're moving something valuable or something you would really like to receive in one piece, go to the professionals.”

Helpful Report

Posted 4 years ago

“Mark was on time and very helpful. Great service and would recommend, everything got to my new place in working order too!”

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Posted 4 years ago

“The good: Anyvan wins for price. We were as specific as possible about what we were loading, but within the 48 hour time limit we had a friend offer us a nice office chair so we contacted Anyvan to see if we could add it. They said it was up to the driver - the driver had no problem taking it, which was great! The driver tracking worked really well. The driver and assistant loading everything and dropped it off without incident (slowly but we didn't have to pay by the hour). We thought everything had gone well until we started unpacking, leading to the bad: * Coffee table had gouges in the wood like it was packed next to things other than boxes with no protection (we weren't the only flat Anyvan was moving in that load) * Television had plug snapped. I'm not even sure how that's possible. * Fragile boxes were unloaded upside down! We contacted customer service and had a rather hostile response - we didn't even want money for the items, just to make sure it didn't happen to anyone else! They refused to even listen to us, just telling us we can't get money back because we didn't make the claim fast enough. We didn't want money back! They told us that anything the driver damaged was our fault for not packing it correctly. I'm not sure how we could have "packed" our coffee table so they didn't gouge it - I guess they expect all the furniture to be wrapped in bubble wrap so they don't have to be careful arranging it in the truck, and we have never had a mover damage a television before but apparently Anyvan stated that was our fault too. So buyer beware. I have seen a lot of complaints on here about gouged furniture. Anyvan is the cheapest out there but it's a roll of the dice if your stuff makes it undamaged. If you can *completely* idiot-proof your furniture you should be fine to go with them and save some money.”

Helpful Report

Posted 4 years ago

“The website claims to match any quote. The man on the phone didn't want to know. I felt pressured into giving my card details there and then.”

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Posted 4 years ago

“Prompt efficient service on time”

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Posted 4 years ago

“I had lots of quotes and chose one which worked very well Stuff was picked up on time and delivered two days later. Very good service.”

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Posted 4 years ago

“No one turned up so now I have to chase up a refund (they refuse to give) Avoid avoid avoid.”

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Posted 4 years ago

“Excellent service .”

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Posted 4 years ago

“When booking the delivery the first thing that was wrong was they got the item wrong as a small table and not a LARGE MARBLE DINNING TABLE After trying to get that sorted and explaining I actually paid for 2 delivery drivers it was changed The van arrived and was shocked to see a van which did not portray what i believed to be a national company with trained removal people .As it was an expensive marble table this is why i choose Anyvan,and not a local company.Big Mistake On arrival was told there was some damage ,what they actually meant was they had not strapped the table in as there didnt seem to be properly facilities. However when I was trying to take pictures of the damage felt very intimidated. The agent on the phone was very nice and explained the shattered table had to be removed for Health and Safety,as I explained I had my grandchildren and my dog. Thought this would be straightforward however have had an email to say they are in talks with there TRANSPORT PROVIDER ! I dont understand why as it was pretty straight forward”

Helpful Report

Posted 4 years ago

“I booked this company in good faith to move a piano telling them there were several steps to the front of the property. They didn't get in touch seeking any clarification but then said there were too many steps when they arrived. I was charged full price for the non-removal and they wanted more than double to re-book. Just a money-making racket.”

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Posted 4 years ago

“AnyVan found us a van and two excellent men (from Ecomanandvanremovals.co.uk - driver was called Aivaras) very quickly at the last minute when our booked removal people failed to turn up. Quick and careful service.”

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Posted 4 years ago

“They team packed quickly and seemed helpful however when they delivered my sideboard it was scratched deeply and in several places, having paid nearly £300 for it Their customer service was appalling and slow and generally obstructive, believing only one side. After weeks they offered me not even a third of the repair cost. DO NOT USE THEM. They’re cheap but you’ll pay in the long term.”

Helpful Report

Posted 4 years ago

“Never again. The van was late and although they packed quickly, a sideboard of mine was scratched repeatedly and deeply. Their customer service team were appallingly unhelpful and after weeks of wrangling offered me a sum that doesn’t even cover a third of the cost of repair. DO NOT USE THEM. They are cheap but you’ll pay in the long term.”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews