ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a motorcycle collection. Only had choice of am/pm pickup. Arranged for am but driver arrived before store opened. Bike could not be collected, had to rebook for £84, which i did not do. Could not be refunded”

Helpful Report

Posted 2 years ago

“Terrible service, they want 48 hours notice when you want to access your stored items & charge £25 for it! Do not use this company !”

Helpful Report

Posted 2 years ago

“Excellent service. Delivered speedily and with care. Very pleasant people . Would use again.”

Helpful Report

Posted 2 years ago

“Like everyone else(apart from the dubious good reviews)this company are shockingly bad at customer service, responding to problems and don’t forget they take 65% of your money for doing nothing. Take my advice scan down the page and get a better removal company who care and for a lot less money.”

Helpful Report

Posted 2 years ago

“Avoid. Similar to other reviews - I paid a premium for a set collection time with the assumption delivery would be immediate or at least very soon after. (Nowhere on booking did it say this would not be the case).Delivery finally turned to at 7.30pm, over 8hours after collection. No tracking information available / working and no driver call or notification prior to arrival. Was promised a call back from a manager within 48hrs. Despite chasing 4 times I have never had that call back. Complete contempt - happy to take your money but if a problem arises provides no help or support. Left hugely out of pocket and upset by the stress caused”

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Posted 2 years ago

“The movers were excellent. Friendly and efficient and nothing was too much trouble. I was kept well informed about the move prior to the day. Overall an excellent service.”

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Posted 2 years ago

“Awful company, avoid completely! The guys that turned up were rude and damaged several things in my house. The company completely refused to pay any kind of compensation after they broke my TV even though their drivers showed a lack of care and respect and they admitted to other damage in my house. Staff were dismissive. Definitely do not use this company.”

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Posted 2 years ago

“Any van was so easy to book and two friendly men came to collect the bed and deliver to another address. They were very respectful of both properties. Turned up when they said they would. Would thoroughly recommend.”

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Posted 2 years ago

“Good customer services, good communication, on time delivery, friendly and helpful drivers. Very recommended”

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Posted 2 years ago

“Nice service”

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Posted 2 years ago

“Great service, good communication.”

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Posted 2 years ago

“Very reasonable price , far cheaper than other couriers I’ve asked quotes for , great coms , great drivers , I can highly recommend them , what’s not too love ❤️”

Helpful Report

Posted 2 years ago

“Good prompt service, removal men polite and helpful, liked tracking system”

Helpful Report

Posted 2 years ago

“Two man team was sent with inadequate room for my furniture. They were rude, aggressive and dragged mud all over my house. After 1 hour tense argument with the men and Anyvan - i felt more unsafe as my elderly parent were present. I asked them to leave and Anyvan said they would call be back after discussing with their manager to rearrange. No call came that day, I rang the day after and they said they would ask the person dealing with the issue to ring me, again no call back. Same happened the day after. Now it is 3 weeks later and they still have over £500 of payment and I have still not had a call to arrange my house move! Absolutely no vetting of the people they use from my experience and it’s dangerous just sending men who are aggressive and clearly have every intention to get out of doing what they have been paid to do. Hideous experience, my parent are still upset by it. I am waiting for a full refund so I can use a legitimate removal coming! Taking people’s money at such a difficult time and then refusing to communicate a resolution! Awful”

Helpful Report

Posted 2 years ago

“Very good, and we are using these again. The service was great and delivery guys awesome 👌”

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Posted 2 years ago

“driver very polite and friendly. service executed on schedule and certainly will use on next time and reccomend.”

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Posted 2 years ago

“Worst delivery service. My delivery reached me after 5 hours for a distance that was actually only 1 hour by road. And the driver said no to take all my luggage and I had to book a separate uber to carry rest of my luggage. I will not recommend to use them for amy services”

Helpful Report

Posted 2 years ago

“Friendly enough men but damage done to wardrobe doors (flat packed) in transit When contacted about the damage and all proof of damage done and everything else they asked for they dismissed the claim because their men said they didn’t do it Would not recommend this company ever”

Helpful Report

Posted 2 years ago

“If I could give this company minus 5 stars, I would. Moving house is one of the most stressful things you can do and they made the experience a hundred times worse. It was honestly the most stressful experience I have had in my 37 years. I booked and was told I was on the cusp of needing 2 or 3 vans. I added 30 more boxes to my booking and assumed this would take me to the 3 van minimum. I was called 48 hours before my move and told I'd have 5 people and 2 vans. Happy with this if they thought that's what it would take. Only one van and 3 people arrived, late and this meant we missed our completion time by 4 and a half hours. I had to send the van on to my new home, without having completed (luckily it was a new build and developer was very understanding), my buyer was irrate and wouldn't allow my solicitor to use funds from sale to complete on my purchase until the house was vacant, so I and my 63 year old mum had to empty two thirds of the house out into the garden (2 flights of stairs). The poor team who did turn up had to work until 10pm just to make sure that my stuff was safe and in my new place. I called AnyVan on the day to let them know what was happening and was told they would get hold of the removals company (yes, apparently AnyVan just work like a broker - not something that was obvious on their website). I waited an hour and never got a call back. I them called again and got a very apologetic sounding lady who promised to call me back the next day, to discuss compensation, but never did. All this left me with a bill from my buyer for their additional removal fees, and other costs, due to missing contractual completion time, without a home that I actually owned (again, I was very lucky that the developer was so understanding), and highly stressed by the while situation. I complained to AnyVan for their colossal F up and was told that because this was a case of "he said, she said" they would not tale the complaint any further. Disgusting customer service from what appeared to be a good company. Honestly I cannot rate these cowboys poorly enough. Please save yourself a lot of stress and go ANYWHERE else.”

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Posted 2 years ago

“nothing good to say”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,414 reviews