ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible incredible service.”

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Posted 10 months ago

“The pre day service was excellent, on the day was acceptable. BUT do not make a mistake with what you have, they charged me £6.50 per box extra, might not sound a lot but that equated to a increase of 30% to the end bill, I have no problem paying extra for the boxes but the £389 extra on the day was taking advantage of their customers stress. Would not use them again.”

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Posted 10 months ago

“Transfer went very smoothly, Adrian was brilliant would definitely use again.”

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Posted 10 months ago

“Absolutely brilliant. If all your drivers were like Gary, definitely a great company”

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Posted 10 months ago

“Quick timely can book with short notices AnyVan saved our moving home drama’s.”

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Posted 10 months ago

“Quick timely can book with short notices AnyVan saved our moving home drama’s.”

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Posted 10 months ago

“Very good service”

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Posted 10 months ago

“Driver very polite and professional. Would recommend this company.”

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Posted 10 months ago

“Driver very polite and professional. Would recommend this company.”

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Posted 10 months ago

“My third time using AnyVan. Very user friendly booking system. Had to cancel my move day before due to snow/ice. They were extremely helpful and rebooked to my preferred day and time without fuss or charge (even though it was the evening before). Lads who did move were friendly, professional and helpful. Everything treated with care. No issues at all. Wouldn’t hesitate to use again.”

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Posted 10 months ago

“Great company, competitive, great communication with quick response”

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Posted 10 months ago

“Made loads of promises when booking about how I wouldn't have to worry about anything. Moving day turned out to be a complete nightmare as I booked the removals between 12-2 and no sign of them and tracking wasn't working. Apparently they were stuck in bad traffic. They eventually turned up after 5pm because of an engine fault, which I have still had no proof of. The men turned up- one with no English, failed to wear protective foot wear or put protective covers down. They completely messed up the sale of my house, luckily my purchaser was very understanding. Customer services were shockingly bad when dealing with the complaint and got a ridiculous £50 refunded. Avoid!!!!!!”

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Posted 10 months ago

“Do not use Any van! We bought a heavy dining table at Home Sense, and they offer Any van for a delivery service. The order online took ages to sort out but they quoted £40 for 2 men, which we paid. On the day of delivery we got several confusing and contradictory messages re expected delivery time, and when we rang for help they were difficult to understand, with poor English. Eventually they found the shop, but then rang to say there was an extra charge of £14 because the table was on the first floor, not the ground floor! We had no choice but to pay or they wouldn't deliver it. I suspect, reading other reviews, that this is a regular scamming tactic they use. They were unprofessional, foreign, untrustworthy and shambolic. Avoid!”

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Posted 10 months ago

“Do not use this company! They are scammers! They turned up in the smallest van you have ever seen to move a 3 bedroom house! They filled the van and then said (with half our stuff still left in the house) that that was it! I needed to speak to anyvan and pay more if I wanted the rest of the stuff taken as they had taken everything on the inventory! They then tried to get me to pay another £320 to move the rest of my house contents! I refused and every 10 mins this price went down! Eventually after threatening to take them to court we paid £40! Awful company make the day so much more stressful and obviously scam people to pay more money by bringing vans that are too small and trying to charge them more money for an extra trip! DO NOT USE!”

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Posted 11 months ago

“The men were on time and very quick. Would definitely use again.”

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Posted 11 months ago

“Excellent service from the two guys who picked up and delivered the items They photo documented the items as they took receipt and also as they were delivered Only slight issue was finalising the actual pick up time We were given a time slot that was about three hours after the original one agreed This was eventually sorted after a call to the company Would use the company again”

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Posted 11 months ago

“Pessimo servizio sento di essere stata truffata.”

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Posted 11 months ago

“The men were on time and very quick. Would definitely use again.”

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Posted 11 months ago

“Easy to book, easy to track, made the whole move seem easy indeed!”

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Posted 11 months ago

“Excellent service. GREAT men with a van! Easy experience and very efficient! Won't hesitate to use again. Also great for last minute booking!”

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Posted 11 months ago

ANYVAN is rated 3.3 based on 2,413 reviews