ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,479 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service. Furniture carried with care. Recommend. Thank you for your help”

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Posted 3 years ago

“Brilliant service, great communication from the get go. Could not believe the guy picked up at 5pm and delivered at 11:30pm, so impressed”

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Posted 3 years ago

“Amazing! so efficient, nice people so easy to deal with. will use again”

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Posted 3 years ago

“Van turned up was not big enough to carry all my furniture. So I had to carry my dining room chairs in my own vehicle. When unloading my furniture was treated with no respect or care , chips on most of the furniture. One of my bedside cabinets was damaged beyond repair. My bespoke river table was chipped. My wooden bed has chips all over it as do my wooden chairs. I'm appalled by the way my possessions have been treated. Stay away from this company if you value your possessions.”

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Posted 3 years ago

“HORRENDOUS If you are looking for a moving company that shows up on the day you move to help move all your heavy items then look somewhere else. Booked 2 men & a van to remove 15 very heavy items, to show up at 10am (we had to be out by 1pm) no shows at 10.45 so rang the driver who advised he wouldnt get to us until 2pm!! So I called all other parties involved to push our house move back a little. I then got a call just before 2pm to say it would now be 6pm until they could get to us!!! No other drivers or vans available. Our buyers showed up wanting to get in, me & my partner to move a 3 bed house full of stuff. To say I was angry was an understatement. Got told we could cancel our booking but wouldn’t get any of the £350 we paid in full back. Rebook for the day after!!! What!!! This company is so lax. We did eventually get our refund, cancelled the job & moved our heavy items ourselves which we finished doing at midnight that evening we are now both suffering with bad backs which is why we thought we would pay someone to take all this stress & pain away in the first place!!! This company made the whole day horrendous & way harder than it should of been. AVOID”

Helpful Report

Posted 3 years ago

“I suggest that if you can find another affordable van service, don’t come for the one from AnyVan. Their priorities are getting you to pay and book quickly but once that is done you would have a hard time contacting them. If you don't believe me, you can try contacting them for booking and also enquiring problems/questions.. you'll see the huge difference. The person who was taking my booking claimed that I can get into the van as passenger and follow them until they drop my things off at the designated location, it was so specific to the point I discussed and told the person who was taking my booking "You don't have to count my handbag since it will be with me when I follow the van right?" then he went "Yea yea, no problem at all... Shall we proceed with the booking?" (I am sure they have recorded the call and they can refer to this part if they want to twist words or something idk). However I only found out that isn't the case at all when the driver come take up my things. The driver told me that he don't have license to fetch people but things only and they are just not allowed to have another person in the van. "Because of them wanting to quickly get you to agree to booking and pay they just say yes to everything" that's what the driver said. I was stuck at one location until I can find a transport to the drop off location myself. It was such a mess and horrible experience! Putting 2 starts because the driver did a good job handling my things and being honest about the company 'agreeing to anything but not fulfilling it just because they want money quickly.' Don’t trust their sales person’s words, it ain’t accurate.”

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Posted 3 years ago

“Excellent service !!! Thankyou would def recommend!”

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Posted 3 years ago

“nice service”

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Posted 3 years ago

“Reliable, careful, very helpful & friendly :)”

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Posted 3 years ago

“Ok, so the website is good and booking is easy. You get a phone call to confirm the details are correct and confirm your booking, all good so far. The day of the move arrives and collection takes place, it gets to 5pm and car has not arrived so I call up to be told it cannot be delivered today (after being assured it would be same day delivery and rescheduling my workload to ensure I was home to accept delivery). Vehicle arrived at 1pm the following day!!! Called Anyvan who offered £20 for the inconvenience which frankly is an insult after being a day late delivering and causing me to have time off work at short notice. Cannot recommend based on my experience.”

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Posted 3 years ago

“Got there very late 6.30 pm was moving late into night terrible customer service the blokes were rude and careless with belongings. Would strongly advise against bunch of cowboys”

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Posted 3 years ago

“Wasn’t clear that you have to iterm every piece of equipment so half my stuff was lefted outside and wasn’t taken, was told I need to pay another £200 after I paid already £200, I had only 2 more boxes and 4bags. Wouldn’t use this company again as moving is stressful enough!! You should be clear that you must name every iterm on purchasing man with a van”

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Posted 3 years ago

“Great, friendly and helpful service! I was very pleased with the drivers that helped me. Thank you!”

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Posted 3 years ago

“I can't describe how much I wish I never used them. This was a very horrible experience. I was left waiting all day for my transport provider to turn up, did they? No. They ignored my phonecalls, so no communication at all, and Anyvan now ignore me, and they refuse the refund. As a result I had to book another provider (they were brilliant). But Anyvan are horrible and waste so much of your time. AVOID at all costs!”

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Posted 3 years ago

“The customer service at the enquiry and booking stage was great but unfortunately that didn’t last long. Being pregnant myself I decided to pay extra for the packing service along with dismantling and reassembly. On the day there were several issues one being when the van arrived (an unbranded Luton Van) it clearly wasn’t big enough for all our belongings, and secondly there was only two people (sub-contractors) to pack up all our belonging as well as dismantling furniture. I contacted Any Van in a panic and had to wait an hour for my call to be answered and were unable to offer any kind of solution to help. After requesting to speak to a manager i was then told they were willing to knock a £100 off, which of course didn’t help on the day of the move and I told them what they could do with it. I had no other choice but to phone round family and friends to see if anyone could come and help us, luckily a couple of family members were able to come and help with the packing as well as loading their cars to do and couple of trips. As if moving isn’t stressful enough Any Van made the situation a whole lot worse. Although I must say the subcontractor on the day were brilliant and worked so hard.”

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Posted 3 years ago

“It alright”

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Posted 3 years ago

“Worked with this company. Modern day slave drivers! Absolute shambles. Just a company that outsources work to just anyone who is desperate for money. You pay the highest rates while the drivers barley make enough to servive. Had enough of them.. always problems! I have spoken to there Driver support team which didn't listen to me whatsoever. There calls are recored and never to the time to listen to me And instead I get charged a deallocation charge when I was never notified about winning a job until the morning, well sorry. Not got to drop a my own customer that pays less than what you charge for a top service not fuel money... if that! Supposed to get notification few hours after interest expressed. I've emailed and phoned about this on a number of times and just got ignored.”

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Posted 3 years ago

“Have used a number of times. Excellent”

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Posted 3 years ago

“I would like to report criminal activity of Anyvan. I phoned anyvan for complete home removal. I told them I need a large lorry to fit my belongings. They said they have available lorry. They asked a payment of £1280 and I paid in full. On the collection day, they come with the smallest van ever and took less than half of the items and left me on my own with the furniture on the street as the house is sold.”

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Posted 3 years ago

“Do not use this company!!!! I am disabled and had a 50 inch curve for my bedroom. Hardly used as my main TV was in my lounge! Moved away and was assured they were covered by insurance. It was not touched by anyone but them put on my new bedroom floor! Sky came out for connecting my tv went upstairs and informed me your TV screen is damaged!!!! Rang them straight away it took 48hrs only to investigate!!!sent receipts of payment To them they refused as I didn't have a picture of it before they moved it!!! I have lost something that I rely on sick in bed shame on them!!! My proof of purchase should be 100%proof you have denied someone sick there TV!!!!!!! I have photos of what was done and sent it to them will now need a solicitor to fight for me more money”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,479 reviews