ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,478 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were moving abroad so we booked up in good time (about 5 months before) ,the firm we chose (I know I chose it) I would certainly not recommend. We were leaving the UK going abroad so we had to go through France with all our stuff and after Brexit you have to declare your stuff to customs. The firm we chose said we had access to their professional consultant so at least that would be a weight off our back. From the start the emails were a bit short and by that I mean rude, certainly not professional. There was a lot of paperwork to fill out and not being computer savvy and obviously not used to the paperwork for moving we were doing some wrong. Yes there was some examples but even so , it got to the stage that I had my wife finish dealing with him because I couldn't , he was seeming so rude in his return emails. Anyway we finally got it all correct, happy times ahead. About 2 weeks before we should move I wanted to make sure about the final payment details , when I asked for the details it was a different bank account that I should pay into and if it didn't go through then I should try different names (red flag time). It seemed very dodgy to me a, so I asked if I could pay be card instead, I was told no as they don't do that,it had to be by BACS (another red flag). I wasn't even getting an invoice from them. Okay, I will contact Any-van instead and get them to check the bank details are correct before I pay just to be sure. Any-van said they would ring me the next day , they did that and then said another day and I would know. I rang them after 2 days to find out what was taking so long just to check these details, the operator said they would contact the firm right then to check the details. When they came back after 5 minutes I was told the job had been cancelled by the firm because I hadn't paid, I didn't have to pay until the stuff was off-loaded in 3 days. So now less than 48 hours before we left the country I had to find alternative storage solutions for all our stuff. Less than 24 hours before the stuff should have been picked up I was sent an email by the firm to say the customs paperwork was now wrong and if it didn't get it sorted out then they wouldn't be able to pick the stuff up. So they had the paperwork for months and now its wrong the day before. Later that same day I had a phone-call from the river to say he would be there first thing in the morning. In short somebody cancelled or didn't cancel the job, either Any-van or lenyxu or Gareth the customs consulant did. I certainly didn't , in short they are all as incompetent as each other . Yes I did get the money back from Any-van tbh I cant be bothered to get the money back from Gareth because I don't need the stress in my life. Pickfords was less than 10% dearer to move it all in the end, how I wished I had gone to them first”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY CHECK OUT REVIEWS ON THEIR OWN SITE, Awful, blackmail, double charge, threatening behaviour. Say will call back and don't. Double charges. Office and removal men work to different things and say put stuff on and haven't No email address for complaints. Trading standards will get the email instead. Poor customer service, never answers the phone promptly either,”

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Posted 2 years ago

“Highly recommend ,the 2 gentleman that moved my stuff were very good an provisional, everything went smooth ! Couldn't fault anythung”

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Posted 2 years ago

“Very easy to organize the pick up of our car. The driver was polite, knowledgeable and helpful. Would definitely recommend this service. Very good value for money. Thank you.”

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Posted 2 years ago

“They were very helpful and fast, And it was a great experience”

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Posted 2 years ago

“Knew when they were arriving as we had been pre-advised by email and then were able to track the van's progress. Were very quick and efficient to load the van and, when we got to the storage facility, knew exactly what to do in terms of maximising the available space as I will need to add further boxes. Could not have asked for more.”

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Posted 2 years ago

“Very helpful and understanding.”

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Posted 2 years ago

“Very accomodating driver”

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Posted 2 years ago

“Very accomodating driver”

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Posted 2 years ago

“I was told by driver he would be at the flat at 8am prompt as they had a busy day. 8.10am I called the driver, no.answer so texted asking when he would arriving? 15 minutes later Anyvan called me saying driver called I'm sick and they would have to reallocate me but would still try and do this between my booking time scale 7am to 10am. This didn't happen, they asked me to wait until 1pm, then surprise surprise until 5pm. Nobody turned up it was a very upsetting and stressful day. Please do not use this firm they are totally unreliable.”

Helpful Report

Posted 2 years ago

“Oh oh oh. So. They rescheduled and had the cheek to take extra payment from my son as there are stairs and no parking even though this wasn't asked on the initial booking. They said they would turn up between 8 and 10 in the morning. They then cancelled this and changed it to 2- 4 the same same day At 3.50 they sent a text saying they were not coming ! I'd booked time off work, driven upmfrom Devon , got stuck and traffic as I was bringing my son home for a few weeks until.hoe new flat was ready. I had to book another day off work, frantically ring the estate agents to beg am extra night and get another van. To add insult to injury they are refusing to reimburse the full amount, apparently it's my son's fault he failed to mention the parking situation and the stairs despite he wasn't asked when he booked. The guy I spoke to , Thad, Chad was lovely and helpful and may have been on the receiving end as I was quite cross. He did try his best to help but was restricted by management. So. Any Van have £160 of my sons money for not turning up. I'm out of pocket 2 days wages , a full tank of petrol , overnight parking fees and paying for another van. Oh. We have no furniture, kettle anything as it's all packed. When my son booked all he was required to.do.was enter his postcode of his flat and the address where to deliver . He wasn't asked anything further. He was then allotted a date which was cancelled. My son then contacted you paid put more money and was given a new date ,28th April between 8-10. This was then changed your end to 2-4. He then received a text at 3.50.informing him the driver wasn't coming. You cancelled therefore you are in the wrong You waited until the very last minute. Utter appalling”

Helpful Report

Posted 2 years ago

“You need to be aware when booking the van that they have enough staff to pick up and drop off your items. I was asked if there are people to help unload the van at my house, nobody asked about how the items will get into the van as the shop staff can’t help. Having waited in all day, I am not receiving all my items and customer service is no help as their favourite word is ‘unable’ which is just what an annoyed customer wants to hear. The manager has refused to call back and when he finally said he’d call back, he didn’t!! Just don’t bother with this company and find another one to use.”

Helpful Report

Posted 2 years ago

“Making amendments is a trick after booking, they will say adding some items is "Free" then it turns out you lose previous arrangements you've made! I initially booked a 1 person removals for my bed, mattress and TV stand. After moving my stuff for the week I sustained a back injury and booked a 2nd person as I will have difficulty helping out. I paid an additional £32 Sometime later I checked how much adding 2 more items to the move would cost, it says "FREE" therefore I pursued that amendment. The night before the move I read my confirmation email said 1person move. I wrote AnyVan via messenger and they didn't reply before the man arrived! Come the driver of the move, only one man arrived! I tried to clarify again with AnyVan but they said they tried to phone me to clarify. I did receive a call that got cut but no emails whatsoever to inform me of what happened! As I was caught off guard and I don't want to waste the pleasant man who helped me move's time, I just helped with the lifting. Now my back pain is worse and AnyVan customer service via email informed me that my extra payment went to the items that I added that was supposed to be free saying I cancelled the extra person. Had I known that the extra items would have cost more I wouldn't have added them as I have a sizeable car anyway! And I would have NEVER cancelled the second person as I do have an injury. I felt robbed and of course I couldn't fight my case as AnyVan's invoices are blank and just shows the amount you pay. No confirmation after amendments on email unfortunately. I'm left stuck and with a worse back”

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Posted 2 years ago

“Could not fault anyvan. The driver was extremely helpful. Would not hesitate to recommend and will definitely use them again”

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Posted 2 years ago

“If you are a single person moving, these aren't the people to make you feel safe. Girls, careful of these men. Would never recommend this fraud company. Highly questionable characters turn up.”

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Posted 2 years ago

“Only interested in taking your money. Offer poor customer service. PLEASE DON'T USE THEIR SERVICES. If there was an option not to rate their company with a star I would.”

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Posted 2 years ago

“I've now used Anyvan on two occasions. In both cases the service proved to be prompt, efficient, courteous and committed to getting the work done effectively and carefully. I'm happy to recommend them.”

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Posted 2 years ago

“Most impressed. Daniel and Silviu arrived within the allotted time frame 1500-1800. I tracked their journey from my son's home in E. Anglia (where it was collected at 0915 hours), and delivered in Wales at 1800. I noted they had 2 or 3 other cross-country deliveries en route, so to reach my house in under 9 hours indicates to me, they must have scarcely stopped for breaks. I know from experience that they would have encountered several traffic bottlenecks.(This route normally takes me 7n hours). When they arrived we said "just leave the furniture outside", but they kindly brought it into the house for us. They then had at least a 4 hour trek back to their base. So they must have had a 13 hour day. They went more than "the extra mile".”

Helpful Report

Posted 2 years ago

“We bought a range rover sport WN10 KTF from SYNETIQ on 8th April 2022 and we had to hire a delivery company to deliver this car to us. The company we hired was "ANYVAN". We paid a total amount of £381 and the pickup date was 11 april 2022. Anyvan sent us the drivers details and phone number: MR PETER. He phoned us and took all the details about the car from us. He called us on sunday 10th april morning to ask for those details. But the delivery date was supposed to be 11th at 9am. Then on the 11th evening peter called us and said we can't pick up your car because the company is not releasing it. Then we contacted the company : SYNETIQ and they said we already released the range rover at 9.05am. Then we called ANYVAN to ask where the car is and they said peter didn't collect the car and they dont know anything about where the car is. PETER OR ANYVAN car hire are thieves!!! They stole our car. Do not trust this company!”

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Posted 2 years ago

“If you want to be left stranded on the street, far from home, with a large item that does not fit into a car (which is why you have booked a van to collect!) on a Sunday evening, with no prior communication that your booked (& paid for) driver is not going to arrive - this is the company for you!! The only offer made was to cancel & claim a refund, or rebook for following day - OF NO USE WHATSOEVER. In order to get a refund, the booking is cancelled which means there is no opportunity to give feedback/rating. I wonder how many thousand others this has happened to?? (In case you are interested- the cost of a minibus taxi to take my parcel at short notice was an additional huge expense. There was no offer of compensation, of course)”

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Posted 2 years ago

ANYVAN is rated 3.3 based on 2,478 reviews