ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolutely pleasurable experience. The driver Salman was a gem. Picked up early than the original slot, delivered earlier. Was able to be tracked via the app and contacted via phone at all points through the journey. Big thumbs up indeed..”

Helpful Report

Posted 5 months ago

“I would give 0 if I could! Firstly, they came with almost full van and they have to do 2 trips. It was very stressful and inconvenient. They know exactly what we requested to be delivered but they didn’t have enough room in their van! Very unorganized! This is last thing you need when you already stressed about moving house. They don’t care! Secondly, they damaged my new house wall and staircase post! They had my standard single wardrobe which shouldn’t be so challenging to 2 men but when they lifted it up they scratched the wall made dents all around it and I literally saw with my eyes that they almost knocked my stairs post off! It moved! Scratched and stuck there so I had to help as they suggested they need more strength to lift it up higher so they can lift it upstairs! So I helped them it was done. They just need more strength or work less so they can manage lifting things properly. The damage was caused before I helped them but now I’m in process of claim damage the answer I got from their company was I don’t get any compensation because I helped. It is a trap they use to their customers! Be careful if their staff ask you to help don’t! But it is difficult as it might damage more to your house as you can imagine it was stuck and putting strength on your wall and staircase post as they didn’t manage it well. Finally, I complain about all this but simply their reply was not to do anything as I helped. But the damage was caused before I helped! This is their conclusion: 8.3 Neither AnyVan nor its Partners are liable for: Should you decide to help the Partner with the moving, packing, loading or unloading of any goods, or travel with the Partner in a vehicle, you do so at your sole risk and the Partner shall not, nor AnyVan, be liable for any loss or damage suffered as a result of such actions. We apologise for any inconvenience that has been caused. I will raise my complaint to ombudsman but I need them to say this is their finally decision. But they don’t reply!”

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Posted 5 months ago

“The van was earlier than time slot but there guys were very efficient.”

Helpful Report

Posted 5 months ago

“Rated 1 out of 5 stars Horrible and awful experience I booked Anyvan for my complex move after talking to the sales guy (Harry). We were moving from London to Liverpool with multiple drops. I did a video call with Anyvan (Harry) - I pointed out exactly what I had to move, including a lot of large pictures. Harry was proactive and got back to me very quickly. The quote should have been accurate because Anyvan had seen what I was moving. Due to unforeseen personal circumstances (quicker completion at buyers request, death of my father and my arthritic hip packing in) I had to take the pressure off and decided to opt for the premium packing service (having packed a considerable amount of my stuff myself already). Thankfully I had. I also had a holiday booked the week before the move. I had numerous calls with very polite phone operatives - I was given incorrect and conflicting info, incorrect pricing (overcharging me twice) and they failed to call me back as promised. Every time I called them, I had to go through the whole saga again. They kept trying to upsell. They didn’t seem to be knowledgable and apart from one lady (Lungi) didn’t actually take ownership. I suspect this is due to the set up / business model they are working under. After each interaction you’re asked for feedback. I could not fault how polite they were. Perhaps that’s how Anyvan have got so many good reviews…. In desperation, I called Anyvan (from my holiday) and asked Harry - the original sales guy to call me back. He did, he’d seen my case and apologised and promised to fix all. We changed the plan so that my house would be packed on 19 June and everything moved on 20th. Polite packers arrived on 19th, packed 30 boxes and told me they had another job to go to. I could no longer reach Harry in sales on the number he gave me and he never called me back. I spoke to Lungi. After the usual spiel she understood my situation but I did have to freak out on the phone and tell her about my father, hip etc to get her listening to me. She promised to sort out. The next day Valantino and his team arrived. They were polite, friendly, efficient and proactive. They worked tirelessly all day. The sale completed at 09.30am but we didn’t leave the house until 3.30pm. Thankfully the buyers were understanding, although keen to get in. We then drove 250miles and met the team up there. They unloaded items into container storage and at temp accommodation. They finally finished at 11.30pm. Nothing was too much trouble, they were tired but smiling at the end when they left for their drive back. Valantino and his team were great and really saved the day, along with Lungi. However, in spite of what they did, I have never had such a terrible, stressful experience in my life. Anyvan were absolutely awful. I have never had to write such a shocking review. I suggest the owner of Anyvan reads my case and does something about continuity of staff on the phone, training etc etc. I am yet to check the final bill. I will revert if that’s incorrect. Fancy paying for a premium service and receiving endless buckets of stress! Anyvan might be good for straightforward moves but for mine they were appalling. If I could, I would give no stars. Jo”

Helpful Report

Posted 5 months ago

“Excellent service at very reasonable rates. Able to track our driver throughout the day and know exactly where he was and what time he would arrive with us. So pleased with every aspect of this service, including communication, reliability, value for money and overall efficiency. I will definitely use AnyVan again in the future and highly recommend them.”

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Posted 5 months ago

“Great company!”

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Posted 5 months ago

“Excellent company that have sorted out loads of deliveries for me. They are very easy to deal with with and super efficient. Highly recommend.”

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Posted 5 months ago

“Great service!”

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Posted 5 months ago

“Prompt, efficient, and affordable - thank you for your help!”

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Posted 5 months ago

“Excellent service, polite and friendly. Very punctual. Nothing to much trouble. Would definitely and highly recommend”

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Posted 5 months ago

“Very nice people helpful and cery polite highly recommended.”

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Posted 5 months ago

“AnyVan: A Nightmare on Wheels - Avoid at All Costs! Rating: 0 stars (if I could give negative stars, I would) If you value your sanity, time, and belongings, stay far, far away from AnyVan. My experience with them was nothing short of a catastrophic disaster that left me questioning the very existence of professional standards in the transport industry. From the moment I booked, it was clear that AnyVan's idea of "service" is a cruel joke. They promised a pick-up slot, then ghosted me entirely. When I finally got through to them after what felt like an eternity on hold, I was told to chase the driver myself - because apparently, that's what I'm paying them for! The day of the move was a comedy of errors, minus the comedy. First, I was told the driver was in the hospital. Then, miraculously, the "sick" driver called to say his van was broken. The lies were so blatant, I half expected them to claim their dog ate my booking. After hours of silence and ignored calls, they finally deigned to reschedule - for midnight! Yes, you read that right. MIDNIGHT. Because nothing says "professional service" like waking up an entire neighborhood in the dead of night. The cherry on top of this disaster sundae? When I rightfully complained, they offered a laughable 10% refund. That's right, folks. AnyVan thinks that compensation for their utter incompetence, lies, and complete disregard for customer service is worth less than a cheap meal deal. Their customer service is an oxymoron - there's no service, and they certainly don't care about customers. They're experts in buck-passing, excuse-making, and shoulder-shrugging, but when it comes to actually doing their job? Utterly clueless. Save yourself the headache, the heartache, and the desire to scream into the void. You'd have better luck strapping your belongings to a herd of drunk donkeys than trusting AnyVan with your move. They're not just bad - they're impressively, innovatively terrible. In conclusion, if you're considering using AnyVan, do yourself a favor: don't. You'd be better off attempting to move house using nothing but a skateboard and a bit of string. At least then, when everything inevitably goes wrong, you'll only have yourself to blame. UPDATE: I'm now in the process of initiating a chargeback claim through my credit card company and exploring legal avenues to recoup my losses and seek proper compensation. The fact that I've had to resort to these measures speaks volumes about AnyVan's inability to resolve issues and take responsibility for their abysmal service. Potential customers, consider yourselves warned: using AnyVan may lead you down a path of financial and legal headaches on top of their already atrocious service.”

Helpful Report

Posted 5 months ago

“I chose AnyVan based on a mixture of price and reviews. Booking reference AV 829 0796 The initial phase went well, I was contacted by an agent, and we spoke at length about what to expect and asked me to fill out the inventory list on-line. Based on the size of our property he estimated how many boxes we would need, and I bowed to his expertise. Communication continued to be good, and I was asked to review my inventory list, which I did, adding a couple of bits and paying the extra. The first thing that went wrong was when I noticed that wardrobe boxes had not been factored. I chatted on-line with a help agent who said I could add them, but it may affect the price, or the size of the van needed. On our inventory, I listed 3 x double and 1x single wardrobe. Surely this would indicate that we have clothes? I questioned this with the chat person, and he suggested I call the agent which I did to add these. If I had not noticed, what would have happened on the day, and would I have been charged extra as I forgot to add these? They are the experts here. On the day, the team arrived on time at 9am and I started to feel concerned as the first thing the team leader did was produce the inventory list and worked through the house to find all of the items. It seemed a little officious and I wondered what this might be leading to. Well, I was soon to find out! As we toured the house, he would clearly have seen the amount of things that needed moving, he did not mention this as being a problem at this stage. We had also been helpful and had pre-packed some of our things in crates, even though we were paying for the premium service of our things being packed by the AnyVan team. At around 11.15, when many of our items were on the van, I was informed that there was a problem, and we would need more boxes and would need to pay for them. I have to be honest, I got really stressed at this news and said I would speak to AnyVan. I got through to the call centre and spoke to a lady who was incredibly unhelpful and unsympathetic to my plight and repeated over and over that the service was inventory based. Well, I had completed the inventory, and it seems that the tactic is to quote low and add extras on the day. The standpoint seems to have been that we would not have anything in cupboards or under beds. Anyvan ordered the quantity of boxes, not me. I really was stressed, and we were wasting time, so I reluctantly agreed to pay, and that payment was made for an extra £142.02 at 12.05. Things got far worse. At around 2pm I was informed there was a problem and this time it was much bigger! I was again subjected to the dance of you need more boxes and this time was presented with a bill of an extra £585.02 plus £140 for more boxes. I insisted that he confirmed that this would be the final price, he agreed it would be and I made him walk around my property to ensure that he meant it this time. The vans were not sufficient in size to pack comfortably, so the packing took much longer than expected, delaying our exit. Our plan was to clean our old property that late afternoon/evening in preparation for handing the property back. Instead, we had to come back on Sunday, wasting valuable time that could have been spend sorting out our new house. The team had to leave some items behind as they could not fit in on the van (they collected the next day, left in our alley and garden shed) and when we did a final sweep of the house before we left, we saw that some cupboards had only been partially emptied, so we had to fit this in our car The team could also have shown more care when lifting items down the stairs, they left several scuff lines down the stair walls. The delivery day went better (I was fearful there would be more extra charges), but the issue was that most of the day it was a team of just 2 men, so the unloading took a very long time, not leaving our new house until approximately 6pm. As stated at the start, the team worked very hard, and I recognised that with a generous tip for their hard work alone. Moving is meant to be one of life’s great stressors, well this was elevated to a whole new level by Any Van. I feel exploited, ripped off and 'played'. I contacted Any Van before writing this review and got the rsponse that is inventory based, extra charges on the day are non refundable and tough basically! I then pushed back and they have subsequently refused to reply to any correspondance until I escalated. We have moved several times and although it is always a bit stressy, this was just awful. We would never use or recommend AnyVan ever again and would urge anyone reading this to think carefully before using any inventory based service based on our truly appalling experience.”

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Posted 5 months ago

“My experience with AnyVan is good. It's easy, fast, and cheap. Their care and service for customers from a customer service agent to a driver is good. I will use their service again for my future moving.”

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Posted 5 months ago

“Everything went smoothly, from booking to collection and on to delivery. Kept informed throughout the whole process. Well-done.”

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Posted 5 months ago

“Excellent service provided by the team, they showed care for my belongings and made the whole move so much less stressful. Thank you.”

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Posted 5 months ago

“The driver, Michal, and his helper arrived at the alloted time. They were polite and helpful. Exxellent service all round. If we need to move again, we would be happy to use Anyvan. Thank you.”

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Posted 5 months ago

“So glad I was told about AnyVan. Very efficient, in contact constantly and nothing was too much trouble. The driver was pleasant and worked very quickly.”

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Posted 5 months ago

“Excellent company very professional and great value for money thanks for a faultless move”

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Posted 5 months ago

“Great service and took care of all our belongings. The 2 guys that moved us were fantastic and made sure our move went to plan.”

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Posted 5 months ago

ANYVAN is rated 3.3 based on 2,413 reviews