ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,479 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a booking over the phone, time slot 9.am to 1.pm, when i received confirmation email they quoted time slot of 9am to 17.51pm. when i phone to tell them this is not correct they said that i would need to pay extra £38.00 to change this. The agent who took my booking never said anything about the time slot was for pickup only ..... also they wanted to charge me extra £10.00 for picking up from the first floor. In total they want to charge extra £48.00 on top of £56.00 i already paid. The pick up was only 15 minutes away however it took them 8 hours to deliver furthermore when the wardrobe arrived it had a long scratch from one end of the front to the other end sadly. The wardrobe was immaculate before delivery now it looks sabby & de-valued. It should of been a simple job to pick & deliver only 15 minutes away however Anyvan.com choose to put my wardrobe in full van and drive it around London for 8 hours before delivering it. Tracking .... the driver never answers the phone. Customer service ..... i had to wait over 30 minutes before they answered the phone. Online chat was not helpful. Poor service all round ..... if you what stress free service i do not recommend ANYVAN.COM”

Helpful Report

Posted 3 years ago

“Quick on time delivery”

Helpful Report

Posted 3 years ago

“Quick on time delivery”

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Posted 3 years ago

“Punctual professional and efficient.”

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Posted 3 years ago

“Called me on the morning of the booked job to tell me they weren't doing it, terrible service left me stranded with no way to move furniture to new property”

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Posted 3 years ago

“The ANYVAN driver was very punctual and professional. It was an all around great experience and I would recommend ANYVAN to anyone who needs to move furniture at an affordable price.”

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Posted 3 years ago

“Moved the date so moved the price tryed adding insurance that was not any good. The part at the other end were late so £50.00 a hour cost. Then at to cancel at full cost. NEVER AGAIN. A GOOD DAY FOR ANYVAN .NEVER AGAIN”

Helpful Report

Posted 3 years ago

“Failed to move my house on contracted day. Anyvan arrived 4 hours late and claimed to have come with capability to move 6 bedroom property. However, refused to pack as my 3 bedroom property due to lack of space. Waited until 5 pm and told me they cannot do the job and left me. I already completed my sale and left with no solution. Forced me to find another removal company after 5 pm on Friday night. Zero star service. Payment was upfront and refused to refund, even after they have left me. At 8 pm they called me to say they will do the job with half the capacity of earlier that day and they will do the job before midnight. As they are planning to do this, if I refuse, cancellation was carried out by me and their policy is no cancellation on the day and No refund. This company is a joke. No customer service in mind and don’t realise what problems they leave behind if they fail to do the job. Also they only come with boxes and no bubble wrap for fragile items.”

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Posted 3 years ago

“Excellent service. Tracking App worked very well and Driver ( Luke) was very professional. The whole process from on line ordering to delivery was very efficient.”

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Posted 3 years ago

“Polite, friendly and efficient. No complaints”

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Posted 3 years ago

“Excellent service. I had job sorted the next day with a very professional company and courteous driver.”

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Posted 3 years ago

“Movers were punctual and massively helpful!”

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Posted 3 years ago

“I really appreacite how easy it is to book a van even just a day in advance. I was moving across the country so it was quite some distance. If that is the case for you, it is possible the stuff might be delivered the day after, so be prepared for that possibility. In my case I was putting stuff in storage and as the van was delayed, it would have been closed by the time the van arrived. We agreed to re-schedule for the following day. I am thankful for the flexibility. The driver helped me a lot with moving and manouvering stuff which I am grateful for. Overall a great service.”

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Posted 3 years ago

“Marius and his team were brilliant house move went very smooth and professional highly recommend and would definitely use them again”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“Had Emil as our driver: fantastic experience. Arrived promptly at 7am as requested. Nothing was too much for him. He arrived over 200 miles later quickly and with everything well looked after. Would definitely use Emil again, thanks Emil!”

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Posted 3 years ago

“Amazing service and very fast and efficient too highly recommend!”

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Posted 3 years ago

“would give zero if I could, just don't bother with this company as they can't deliver, literally. I had booked a move this morning, they called to say their driver partner had pulled out and were looking into getting someone else lined up. On the phone with them all morning trying to find out what's happening as they were poor in keeping me updated so I had to keep calling for updates, i rearranged my times to make a later pick up possible and they keep assuring me they will get something sorted. One of the operatives I spoke to incorrectly put the same pick up and drop off time on the system, confusing and putting off any potential drivers. Eventually I'm advised that they could get someone but much too late at a time when my storage facility was shut. Just ineptitude every step of the way. So I was left without a mover”

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Posted 3 years ago

“Great prices compared to other companies i found. Staff at the Mansfield branch were very friendly and helpful. IF i need a van in the future i will most certainly look here first”

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Posted 3 years ago

“Brilliant service, great communication from the get go. Could not believe the guy picked up at 5pm and delivered at 11:30pm, so impressed”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,479 reviews