ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Damaged my car transporting it. Gave me £100 for £900 worth of damage. AVOID.”

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Posted 6 months ago

“Excellent company to deal with. Very polite, friendly and helpful. I highly recommend them.”

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Posted 6 months ago

“This is the best logistic company I have ever come across. They are efficient, and keep to time.”

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Posted 6 months ago

“The whole process was easy from booking to delivery. Angus and his team were prompt and friendly. They delivered the sofa effortlessly and even put it back together for me!”

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Posted 6 months ago

“This service was a lifesaver! It made our move so much simpler. Loved being able to track the drivers location. They were right on time, friendly, and so helpful! Will definitely use AnyVan again.”

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Posted 6 months ago

“Loretis and his team did great job. Thank you very much. Great price long day. From wales to Sussex long journey but so friendly and quick response. Would recommend and would use again. Office staff also friendly and quick to help. Was sorted very quick considering it was over bank holiday weekend.”

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Posted 6 months ago

“Quick, efficient, and friendly!”

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Posted 6 months ago

“Our experience with AnyVan was so horrible it goes over the character limit to describe it in full in this review. TL;DR do not use them under any circumstance. We booked to move our belongings from London to Nottingham as we were moving house. When we booked, the quote showed clearly the direct route between our origin and destination and the time and mileage it would take, and that's what we paid for. On the day, we discovered that the van already had other people's belongings in it, which we were not warned about, and it was incredibly difficult to fit all of our stuff in the van, despite us providing an accurate inventory beforehand. The driver and helper did very little to move our belongings, we had to bring everything all the way out to the van and then they put it in the back. The only communication we had with the driver was "see you in Nottingham" just before they left. We were then dismayed to see that the van went in the completely opposite direction to our destination. The van proceeded to stop in multiple completely random locations - completely out of the way to Nottingham - for several hours at a time. We were following the online tracker and we were severely worried that we would never receive our belongings in our empty new home. We tried to contact the driver multiple times but he never responded - he didn't even answer the phone to the central AnyVan customer service when we raised an enquiry. The customer service themselves were very unfriendly and dismissive - even when the van tracker said our belongings would be delivered at 2am!! After chasing customer service and the driver for several hours, they eventually arrived 10 hours after they left our origin point (which should have been a 3.5 hour journey). We then saw that the van was crammed full of yet more people's belongings and we couldn't access our own things. The driver then proceeded to physically toss the other person's stuff out from the van onto the road, with no regard for the items whatsoever. This was astounding (photo attached). Despite our horrific experience and the incredible stress and anxiety - not to mention the abysmal level of service - AnyVan refused to provide any compensation or even apology for what happened on the moving day. All we have been offered is a measly £22 because the van managed to miss our collection window in the morning (which was 4 hours wide incidentally). Never, ever, ever trust your belongings to this service.”

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Posted 6 months ago

“Excellent service from booking to delivery, Highly recommended.”

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Posted 6 months ago

“The service was excellent, very professional and everything was handled with care and expediency. The move was as pain free as it can possibly be and i would recommend the service.”

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Posted 6 months ago

“Admin team proactive and helpful. Many thanks”

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Posted 6 months ago

“Very professional service. I will gladly recommend them to my friends n family”

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Posted 6 months ago

“Fast, efficient and professional. Highly recommend this company.”

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Posted 6 months ago

“Outstanding professional service”

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Posted 6 months ago

“I chose AnyVan based on a mixture of price and reviews. The initial phase went well, I was contacted by Jason, and we spoke at length about what to expect and asked me to fill out the inventory list on-line. Based on the size of our property he estimated how many boxes we would need, and I bowed to his expertise. Communication continued to be good, and I was asked to review my inventory list, which I did, adding a couple of bits and paying the extra. The first thing that went wrong was when I noticed that wardrobe boxes had not been factored. I chatted on-line with a help agent who said I could add them, but it may affect the price, or the size of the van needed. On our inventory, I listed 3 x double and 1x single wardrobe. Surely this would indicate that we have clothes? I questioned this with the chat person, and he suggested I call Jason which I did to add these. If I had not noticed, what would have happened on the day, and would I have been charged extra as I forgot to add these? They are the experts here. On the day, the team arrived on time at 9am and I started to feel concerned as the first thing the team leader did was produce the inventory list and worked through the house to find all of the items. It seemed a little officious and I wondered what this might be leading to. Well, I was soon to find out! As we toured the house, he would clearly have seen the amount of things that needed moving, he did not mention this as being a problem at this stage. We had also been helpful and had pre-packed some of our things in crates, even though we were paying for the premium service of our things being packed by the AnyVan team. At around 11.15, when many of our items were on the van, I was informed that there was a problem, and we would need more boxes and would need to pay for them. I have to be honest, I got really stressed at this news and said I would speak to AnyVan. I got through to the call centre and spoke to a lady who was incredibly unhelpful and unsympathetic to my plight and repeated over and over that the service was inventory based. Well, I had completed the inventory, and it seems that the tactic is to quote low and add extras on the day. The standpoint seems to have been that we would not have anything in cupboards or under beds. Jason was the person who ordered the quantity of boxes, not me. I really was stressed, and we were wasting time, so I reluctantly agreed to pay, and that payment was made for an extra £142.02 at 12.05. Things got far worse. At around 2pm I was informed there was a problem and this time it was much bigger! I was again subjected to the dance of you need more boxes and this time was presented with a bill of an extra £585.02 plus £140 for more boxes. I insisted that he confirmed that this would be the final price, he agreed it would be and I made him walk around my property to ensure that he meant it this time. The vans were not sufficient in size to pack comfortably, so the packing took much longer than expected, delaying our exit. Our plan was to clean our old property that late afternoon/evening in preparation for handing the property back. Instead, we had to come back on Sunday, wasting valuable time that could have been spend sorting out our new house. The team had to leave some items behind as they could not fit in on the van (they collected the next day, left in our alley and garden shed) and when we did a final sweep of the house before we left, we saw that some cupboards had only been partially emptied, so we had to fit this in our car The team could also have shown more care when lifting items down the stairs, they left several scuff lines down the stair walls. The delivery day went better (I was fearful there would be more extra charges), but the issue was that most of the day it was a team of just 2 men, so the unloading took a very long time, not leaving our new house until approximately 6pm. As stated at the start, the team worked very hard, and I recognised that with a generous tip for their hard work alone. Moving is meant to be one of life’s great stressors, well this was elevated to a whole new level by Any Van. I feel exploited, ripped off and 'played'. I contacted Any Van before writing this review and got the response that is inventory based, extra charges on the day are non refundable and tough basically! I then pushed back and they have subsequently refused to reply to any correspondence. We have moved several times and although it is always a bit stressy, this was just awful. We would never use or recommend AnyVan every again and would urge anyone reading this to think carefully before using any inventory based service based on our truly appalling experience.”

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Posted 6 months ago

“Punctual, polite & professional. A quick & easy move - terrific value for money. Thank you”

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Posted 6 months ago

“DO NOT USE. Have still not picked up item, 2 days later, despite many phone calls. Original driver lied about where he was and when he was there (we have phone records and eye witness to prove this), company then lied about what the driver said. HORRENDOUS. Awful customer service and can’t actually do what they promise.”

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Posted 6 months ago

“I'm in a new build which is awkward to find. Your guys rang me twice for directions and we're very pleasant when they arrived. Great communication and attitude royal mail could learn alot from your guys. Thanks for the excellent service would highly recommend your company to anyone.”

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Posted 7 months ago

“Fantastic team of staff from their call centre through to their delivery team. Well mannered, polite and professional. Kept in touch with delivery timescales.”

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Posted 7 months ago

“I,m very grateful it really worthy the money, the guys have been very helpful and respectful, very educated staff and for my suprime they speak my language spanish , making the job much better Thankyou guys class A”

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Posted 7 months ago

ANYVAN is rated 3.3 based on 2,413 reviews