ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,476 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Anyvan for my move, I wanted my heavy items moved as I couldn’t really lift. After looking at reviews I decided to give them a try. Well I will never use them again, the 2 cowboys that came to move my stuff were very careless, they damaged the kitchen floor of the rental I was moving out of, when they moved my fridge freezer, they also damaged my fridge freezer at the back. They damaged my chest of drawers at the back and I noticed a few weeks after I moved in to my new place that the wardrobe they moved had big scratches on the top, when we were putting it back together. Looked like it had been dragged, to get the scratches it had. They denied everything saying it wasn’t them that caused the damage, but said the floor could have been damaged while the fridge freezer was moved. That had turned up really late too, we were expecting them between 9am and 12 noon and they got to my place at 5.45pm and they said it had been a long day for them, most likely they were tired too. AnyVan offered me £25 as a gesture of goodwill, I thought that was a very insulting offer to say the least. I’m sure not all the moving guys are dishonest, but these 2 were and it’s put me right off the company for any future moves I do. I’m also sure they can do a good job with moving items, just as long as they don’t damage anything and then deny it. Anyvan has a bad customer service, for being dishonest, in my opinion.”

Helpful Report

Posted 6 months ago

“The best service ever received for anything.....excellent communication, punctual, extremely careful and helpful.....couldn't be happier!”

Helpful Report

Posted 6 months ago

“Please read the reviews on this page before booking - DO NOT BOOK WITH THIS COMPANY. We booked two drivers for our move day but only one turned up and over 2 hours late from the end of the booking period. Once the driver arrived, his boss called to tell us we would need to pay £60 extra cash in hand because we have a lift in the building and we didn’t put this on the form. When I refused to pay, the driver said he’d leave my belongings on the street. He was really aggressive and unprofessional. This company works with self employed drivers and for the looks of it, they don’t care what kind of people they are. No other company would hire someone who threatens a customer. Myself and my partner had to help the driver for hours to move all our stuff. It took hours to move and we finished moving by midnight! I requested a refund but they refused to provide the whole refund because I didn’t say that the building had a lift and I had a chair and a lamp to be moved too, which is ridiculous. Please stay away from them if you want a hassle free moving day. You’ll end up doing most of the work yourself and pay hundreds for it.”

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Posted 6 months ago

“Great service all round, highly recommended”

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Posted 6 months ago

“Excellent communication from start to finish. Delivered on time and with care, driver was very helpful. Highly recommended. Would use AnyVan AnyTime 😀”

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Posted 6 months ago

“Great service with a really good delivery team”

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Posted 6 months ago

“Very friendly staff”

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Posted 6 months ago

“Excellent service from start to finish”

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Posted 6 months ago

“Anyvan is a scam - Avoid! Anyvan is a scam - with 0 customer service. The movers refused to deliver the sofa. Absolutely 0 customer service.. they will make you pay again to rebook movers. They pretended a mistake in the floor number and refused by all means to press the button on any other floor, without rebooking and paying for another delivery. Customer service is non existent and had absolutely no interest in helping, except pushing me to do a rebooking (which I would have to pay for, of course). My sofa didn t get delivered and they took my money. Absolutely a joke and scam. Avoid by all means. (The person I spoke to over the phone was supposed to send me an email with contact details to make a claim.. but they conveniently forgot).”

Helpful Report

Posted 6 months ago

“Prompt , reliable, efficient , tracking app.”

Helpful Report

Posted 6 months ago

“I had a 2 hour slot booked and they arrived late, but here's the rest of my experience: The drivers arrived rude, grumpy and complaining about the walk from my flat to the van, claiming that the walk was 100 metres (it wasn't even close to that). They then proceed to start removing taking some parts of a bed out of the flat, and then disappeared for over 20 minutes. There's 2 bits of walking, from flat to elevator (30 paces) and from the building door to van (50 paces). During the time they were gone I took the following from the flat to elevator: Big chest of drawers (no idea how I managed it on my own) Other chest of drawers Book case/shelving unit TV stand Coffee table Desk Office chair All sofa cushion 2x mattresses All 20+ boxes & bags Sofa (with a friend) TV (with a friend) After 20 minutes on the phone to customer service I had to pay an extra £58 on top of the £290, when there was no ask or section mentioning the walk to the van, bearing in mind you can't always get a van right outside, so not sure what was expected. On the other side myself and my friend then helped them as I was made to feel bad it had taken about 4 hours when it should have taken much less. I sent videos to AnyVan showing what I had carried out, the distance they were complaining about (I did the same move in with my 60 year old Dad 5+ years ago). I had zero gratitude from the grump miserable movers, despite making their job easier than if there was no walk to the van. What was I offered? £36 credit to my AnyVan account. Luckily I have prevented 2 friends who are also moving from using this company hopefully this review will make you go elsewhere.”

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Posted 7 months ago

“I will highly recommend this company. It was very stressful moving a home with a baby but they made it so easier for us. I am going to be using this company again”

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Posted 7 months ago

“Fantastic service. Really pleased from booking the job to the lovely man delivering. Will definitely use again 👍”

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Posted 7 months ago

“Good services. Ok time and efficient.”

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Posted 7 months ago

“Good services. Ok time and efficient.”

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Posted 7 months ago

“2 very helpful men moved quickly and efficiently to get our goods loaded and off-loaded where they needed to be. No damage whatever. I can certainly recommend your service to anyone needing transport!”

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Posted 7 months ago

“It was a very good experience with anyvan and specially magdi. Highly recommended. Flexible, cooperative, cheap, on time delivery and thorough professional.”

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Posted 7 months ago

“Your services are very good”

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Posted 7 months ago

“Extremely bad experience. Be warned, the booking process is very misleading and asks you to select images of the item types being moved. I chose boxes and chairs, chose an additional person to assist and paid extra to have items delivered to a 1st floor location. An agent turned up on the agreed day and immediately said he was there to collect one chair and one box for £100 (with an assistant!). When I questioned this, they got head office to call me who said that to get a bigger van to me would incur a 50% penalty and to cancel would cost me £100! Total misleading rip off from start to well rehearsed finish”

Helpful Report

Posted 7 months ago

“DO NOT USE THIS REMOVAL SERVICE. They charged me for boxes and packing and then would not refund me when the drivers turned up without the boxes. I couldn’t complete my move. They do not have their own drivers / employees. They put your details up on a platform for any person with a can to do. They have no idea who is coming in your home and cannot guarantee the safety and care of your possessions. They also only pay the drivers a fraction of the fee you pay. Utter cowboys.”

Helpful Report

Posted 7 months ago

ANYVAN is rated 3.3 based on 2,476 reviews