ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,486 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy that chose this company to help me with my move. My driver Daniel been really helpful and did all the job excellent. If you need to move highly recommend!!!”

Helpful Report

Posted 7 years ago

“I’ve used this service twice now, and I cannot in good conscience recommend it. The first time was largely uneventful. The driver turned up three hours late for collection and four hours late for delivery. Very possibly due to circumstances outside of his control, so extending him the benefit of the doubt, I decided to use AnyVan again when I needed to vacate a flat in Edinburgh. I agreed to vacate the flat by a Monday, and I arranged for the collection of my belongings on the Saturday before. The driver, after confirming with the depot that he’d be arriving in the morning, switched his phone off and went AWOL. Not myself nor anyone at the company could contact him. After a day of frantic calls with customer service, they arranged a replacement who phoned to say he could definitely be there on Sunday. He said he had one pick-up to do from Brechin, and a delivery to Glasgow, and then he’d be with me in Edinburgh. He was informed that I was legally required to vacate the building by Monday morning. I sent the replacement driver a message around midday on Sunday, and he announced he was on Skye waiting for a ferry. … He said he wouldn’t arrive until late, so I had to ask my flatmate to load up the van as I had a non-refundable train ticket for 19:00. At 20:00 I asked where he was again, and he told me Fort William, en route to Mallaig. I.e., the west coast (Edinburgh is on the east coast). He said he would not now be able to make it until the small hours. I could not apologise enough to my flatmate; it is a horrible situation to be in. I said not to expect the driver’s arrival before midnight. The driver then rang me and accused me of giving inaccurate timescales: sometime near midnight was far too soon. The driver then arranged to pick up Monday morning first thing. At 11:30 I spoke to my flatmate who had heard nothing, had rung the driver four times with no answer, and had now lost all his patience. By now, the new tenant had moved in and was severely unhappy to find my stuff still in the corridor. I sent the driver a message asking where he was, saying that this was ridiculous. The driver responded by saying he had never agreed to be there first thing, that he’d cancelled the pick-up, and that he doesn’t work with ‘fuckwits’. Ultimately, I had to drive back up to Edinburgh from Sandbach (it’s a four and a half-hour drive each way) to collect my stuff. AnyVan refused to offer any compensation, not even to cover my fuel costs. In the interests of fairness, the staff were very apologetic and promised the swift return of our deposit, but in our opinion, this wasn’t satisfactory after our experience. Maybe some people have had a flawless experience with this company, but not me. At best, expect a driver who’ll be 3-4 hours late. At worst, one who goes AWOL, and in-between are the drivers who change their story every time you ring them, who are not dependable, and who are abusive when you try to get a straight answer out of them. An incredibly stressful experience for me and my family, not to mention the people inconvenienced in the Edinburgh flat. Ultimately, if renting a van yourself is an option, do it. This is not worth the aggravation. Especially don’t chance it at the weekend, as the driver might decide he’s owed a day off. TL;DR: Using this company is rolling the dice. If they come up short, expect disappointments, unreliable drivers and abuse. Do not use if you have deadlines!!”

Helpful Report

Posted 7 years ago

“My elderly mother was due to move today and was slotted a time between 12-2pm. After check via text to driver I was informed his van was broken so a new drive would be allocated. On checking my emails this morning I found this to be correct, however no contact by phone from this driver had me a bit concerned, I text and rang driver and anyvan offices many times from 11am up until 3pm. As you can imagine it was rather unsettling for myself and my mum. When the van finally turned up at 3.10pm, the driver was very apologetic and explained reasons why he was late. The two men worked very quickly and were very professional in their work they did the job with a smile too, we were just relieved to get moving. Not sure I would book again through anyvan, felt like we were left hanging for too long.”

Helpful Report

Posted 7 years ago

“Good service.”

Helpful Report

Posted 7 years ago

“Wait until you have to deal with customer services, be sure to keep a detailed note of what was said when and by who because if they have to listen back to the recorded conversations they are very choice about what they quote back to you. My issue will be going to small claims as a matter of principle. The rest of the experience was quite professional.”

Helpful Report

Posted 7 years ago

“I bought an ebay item. The van driver called the ebay seller on Saturday advising that he will collect, the collection did not happen. He then called on Sunday again saying he will collect but he did not show up again. Anyvan made the seller to stay in for 2 days, then the 3rd day somebody finally called again 30 minutes before and the driver was surprised that nobody is available after 2 days of messing up. I have not received even an apology but a blame as to why the ebay seller was not av for collection on Monday after 2 days of missed collection. Anyvan promised that they wll arrange 2 hours pick up slot but they just stay quiet. The van driver kept saying that he is collecting a table and chairs where there was a vanity unit to collect.”

Helpful Report

Posted 7 years ago

“I would give zero stars if I could. After being messed around with drivers cancelling at the last minute, and arguing with the new driver via text over whether I really needed a VAN like I ordered, he showed up the next day with a HONDA CIVIC HATCHBACK, which is in no way a VAN. The call centre rep refused to send an actual VAN without charge and wanted me to pay again. He had no intention of assisting me. All he wanted was to rip me off again. He got very uncivil. After long discussion with the call centre, they told the driver to unload the vehicle and leave, and told me that they will not refund for that. The driver left and I had AN HOUR to find another mover. I called the company I previously used, and they provided a van, as I asked. Anyvan made my move super stressful, nightmarish and ripped me off for a service that was not provided. Beware using their services.”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY. In my case it took my booking, took my money, then no service. 3 hrs after collection due I called them to be told they did not have a driver and someone would call me from their operations centre. This turned into a sad farce whereby their operations centre then told their customer services who then called me to tell me there were no drivers available. It seems that this company just take orders and money and then chance it that they are able to sub-contract to anyone who will work for them. The web-site works very well and gives an impression of a well managed organisation, but this is just a front. It seems this company does not have an actual courier operation. You just have to take pot-luck that they'll be able to source transport, after they've taken your money, and you're left holding all the risk that they might not be able to find any. If they can't find any, you're likely to find out well after you're allotted time-slot.”

Helpful Report

Posted 7 years ago

“On delivering my brand new BMW motorcycle the man broke down not his fault . then phoned me in Scotland and asked me to pick it up asap in Carlisle I had to leave work as my bike was at the side of the road and was told it would not be safe and secure only to get there and see my bike covered in road dirt and grime the driver transported it on a trailer not in a van as I would have expected I asked for a refund and only got £80pound back I lost more taking time off work to go and collect it not a happy customer staff tried to pam me off on the phone a few times before the refund was given”

Helpful Report

Posted 7 years ago

“Anyvan helped me relocate to London far cheaper than standard removal companies.”

Helpful Report

Posted 7 years ago

“Desided to use Anyvan for the great reviews to my cost? Made my booking 25th July, 28th July designated remover ref: Yorklee112 Robert Craven, round about 10th Aug for no apparent reason (Robert) cancelled job. I actually called Anyvan, they asked me why he cancelled, (moving foward) company said Robert had back-2-back delivery's, Anyvan, asked could I changed my removel date, or better still move in to my new home in the morning instead?? ????strange when I had exchange contract & solicitors agreed a time I could collect my house keys. After all Robert did have back-back Jobs how could he re-fit in my pre-booked delivery.”

Helpful Report

Posted 7 years ago

“PHANTOM DRIVERS!!! NO COMMUNICATION!! So, the website is great, the booking seamless. All looks good, you pay for your time slot allocations and within seconds you get a confirmation and driver number. However this company simply does NOT DELIVER a service! After booking in a slot for delivery from 4-6pm I called the driver early afternoon to ask for an ETA. He told me he had been overbooked and would likely be late. And "Hoped" to make it by 6:30pm. At 8pm, no one had turned up, he didn't reply to texts or calls and head office could not reach him. I cancelled the job! It's a very disappointing network they have of drivers. Unprofessional, rude. It's basically impossible to move heavy small stuff around London!”

Helpful Report

Posted 7 years ago

“Absolutely shocking service currently being offered by Anyvan. 1 job on a flexible date was not allocated, I had to spend two days trying to find out what was happening and then without any notification AnyVan didn't complete the job and didn't even bother to let me know. This despite being promised numerous calls back and other failed promises. Now a second job is in exactly the same situation. Lack of communication is a real problem as is lack of reliability. The live chat refused to speak to me when I was trying to find out what was going on. If you want something guaranteed to be picked up and delivered as stated then use another more reliable company. I wont be using them again.”

Helpful Report

Posted 7 years ago

“I don't know that I can even give this service one star, as this company have been unable to provide me with any kind of removal service. The website very much gives the impression that this is a guaranteed service and that your driver will contact you 24 hours before the time slot. You pay an upfront cost. On the day my mattress was meant to get picked up I had to call in order to be informed that no driver had been allocated. This came at huge inconvenience to myself as I was then stuck with a £500 mattress + moving out of my house the next day, As well as this, if you want to talk to someone on the phone it will take >30 minutes. If you do get through to someone they're frankly not very helpful with appalling customer relation skills. I have complained directly to the company and yet to hear anything back. **DO NOT USE THIS COMPANY**”

Helpful Report

Posted 7 years ago

“Beware if you need invoice to claim the cost !!! Nothing wrong with relocation service - "mantass "-company itself. It's issue with Anyvan which took deposit money but refused to give proper invoice - stating impossible to amend. Anyvan took 30% of booking cost in their pocket - but invoice didn't include what date is the relocation, from where to where, how much was left to pay. Second invoice from relocaiton company " Mantass " didn't also state how much was given, it showed the remaing balance. It looked like 2 seperate invoice. As the result, my employer refused to pay booking fees ( as it didn't include any other data apart from £54). Be ware or book to company directly.”

Helpful Report

Posted 7 years ago

“Chased the company the day before my move to check the arrangements that had been confirmed and paid for several weeks ago. Customer service was dreadful and bordered on being insulting. Continued to phone chasing confirmation and eventually they phoned back to state that they were unable to do the job and the only option was a refund. Has left a vulnerable single lady with no option for moving late in the afternoon before moving day. Company are unprofessional amateurs who think letting people down is a normal part of business. Do not use- you will regret it”

Helpful Report

Posted 7 years ago

“Brilliant, Any Van took away the worry of finding a reputable removal company. They were helpful and kept us informed of progress from start to completion. Thank you.”

Helpful Report

Posted 7 years ago

“Anyvan is convenient, simple to use and the service is ALWAYS excellent!”

Helpful Report

Posted 7 years ago

“Quick quotes from Anyvan brought us two hefty young men who moved our furniture effortlessly and with no damage.”

Helpful Report

Posted 7 years ago

“Driver was bang on time, had to work very hard at getting a sofa in the house. Polite and friendly, would definately book again.”

Helpful Report

Posted 7 years ago

ANYVAN is rated 3.3 based on 2,486 reviews