ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time and very professional 😊”

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Posted 1 year ago

“Really good service!”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Excellent value for money! Efficient and very helpful people on the telephone service. Would use again!”

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Posted 1 year ago

“The driver and customer service were very helpful and understanding.”

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Posted 1 year ago

“Driver was very rude and damaged will walls when carrying my mirror. Notified anyvan and they said they won’t accept liability because the driver said he didn’t do it. I also paid for the additional insurance which should have covered it”

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Posted 1 year ago

“I had a delivery set up for my move from Norwich to Cambridge and it was fantastic! You can get an estimated price quickly from the website and get a quote through your email and it is not pricy at all. As a recent graduate, this is ideal for me. ANYVAN drivers will take your boxes and other things alongside with others' so it will take a while for the pick up and delivery however, you will be given a time slot and the driver who helped me with the move was on time. He was also willing to wait for me when I arrived at the delivery location late due to me travelling by a train and bus. He was really kind and helpful. I recommend using this service especially if you are a recent graduate or current students who are moving away for another university or work.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“This company is an absolute joke. I booked a small house removal. First day the van was half full of someone else’s stuff and couldn’t load mine. The second day, the van broke down and couldn’t come. I was told I could cancel for a refund but this was an important house move for a new job and I was at the mercy of this unprofessional company. Third day the van came at 7am then had to drive to Manchester to collect more stuff and said they’d get to my new house for 5pm. I was sick and arranged for a friend to supervise the delivery. The driver called at 1.45 to say it would be 8hrs before arrival! Eventually got to my new house at 9.45pm and my friend couldn’t stay that late, the drivers dumped all my stuff in the kitchen! After a phonecall to the manager they dumped a bed and drawers upstairs and everything else in the kitchen! Oh except for my bike which they dumped outside. I was in tears to the driver begging him to put my sofa in the lounge and washing machine in the garage, I even offered to pay him more money to put my things where I needed them and he refused. The company’s response; I should have arranged for someone to meet the driver, regardless of time of night, I should have said if I wanted the items in the correct room (despite this being a house removal service), the driver apparently said I wanted all my items dumped in the kitchen, they offered a measly 10% refund - stick it Anyvan, you’re company is shocking and does not deserve to operate. You’ve caused me distress, worry and anguish and now I have to pay someone to put right your shoddy service.”

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Posted 1 year ago

“I recommend this moving company, very professional. Efficient, order a day in advance, the next day to arrange the move, less than two hours all the things are moved, the price is not expensive, highly recommended!”

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Posted 1 year ago

“Its a good experience”

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Posted 1 year ago

“Brilliant service. Live tracking, regular updates, great communication. Friendly helpful driver. A service that really went over and above. Thank you !”

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Posted 1 year ago

“Anyvan is by a mile the easiest, most fuss-free, professional company I have dealt with in years. One call, a short, pleasant conversation to arrange delivery, and the goods arrived on time and intact. I will definitely be using this company again. No more "man with a van" for me!”

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Posted 1 year ago

“Very helpful, timely pack and delivery. Would recommend”

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Posted 1 year ago

“Dishonest business. Avoid at all cost. Dishonest business. Full of lies. Money-extorting. I wasted my money and time and continually so as my formal complaint is not taken seriously. Use TaskRabbit instead, you get to work directly with drivers and review them directly as well. Use Gumtree instead, or any other platform. Stay away. You will end paying for the job and doing it yourself while more money will be asked of you. Comical, but true.”

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Posted 1 year ago

“I had no issues. The driver came well within the 8am to 6pm time frame. He was friendly and helpful and helped to take the bed into the house. The tracker is also helpful, and communication was very good. I am just sorry I could not tip the driver.”

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Posted 1 year ago

“Very efficient service provided. Detailed times and updates to mobile so kept informed at all stages. Very helpful men moved furniture from my late mothers house to mine...90 miles apart. Would recommend.”

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Posted 1 year ago

“Really professional service from start to finish.”

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Posted 1 year ago

“Arrived on time. fully equipped and quick. calm and professional. will use again soon.”

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Posted 1 year ago

“Very unprofessional and rude person came with a driver,I didn't even ask for extra person with driver,started fighting with me over nothing,he doesn't know at all how to speak,left my bags and packed luggage in my flat and drove his van without even informing me that he is going and leaving my luggage behind,I had to took taxi afterwards to move my luggage. Very bad service,now terrified thinking how they will drop my luggage safely the one they loaded on the van”

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Posted 1 year ago

ANYVAN is rated 3.3 based on 2,413 reviews