ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SINGLE-HANDEDLY THE WORST COMPANY I HAVE EVER DEALT WITH 1. driver arrived nearly an hour late 2. van sent was too small for the goods I had paid to be moved. at least a third was left on the pavement. (and I had chosen to include LESS goods on the day than I had paid for) 3. van in a terrible state, looked like some rough white van from god knows where 4. inside furniture piled any old how, with no protection or restrictive bands and tapes (the driver told me a glass cabinet would be smashed and I was better off not including it) 5. when it became apparent that only a fraction of the goods I’d paid to be moved could fit, I phoned the company. I was told I had not listed two items correctly and had not included measurements; the items in question were a small grandmother clock and a hall stand. On the website there was ZERO indication I had to do ANYTHING but click an option from a drop-down box (the options included ‘grandfather clock’ and ‘hall stand’). If I HAD included measurements the two items still would not have fit because the van was too small in every single way possible. 6. I was left with no option but to pay an extra (forget exact figure) about £160 more on the spot (the whole job only cost about £300) in order for another van to come the next day and pick up the remaining two items. I had to take the items back upstairs and delay my own plans to travel that day in order to be present for the collection the next day. And thank god I still had a night at the property!! 7. The employee I spoke to was aggressive with about as much customer service skills as a pig. 8. While I was on the phone to the company someone else at the company instructed the driver to leave my furniture on the pavement and drive away. The poor guy, who seemed constantly afraid he would lose his job, did (he also offered to move all my furniture himself, independently of the company, for under the fee they charged me; of course, I couldn’t accept as had no guarantee he wouldn’t just take the money and ‘run’ but it says a lot about the loyalty this company inspires in their employees…) He was then told to come back about five minutes later once I had paid. 8. the delivery, in lieu of my presence, was received by my elderly parents. It was nearly five hours late and arrived at midnight. Zero updates were given and we only got nonsensical replies when we tried to contact the driver 9. I complained to the company and was assured by two young men (who turned out to be absolute wastes of space and lied through their teeth) that a complaint would be logged and I would be contacted about the ‘resolution’. All seemed pretty pointless but I thought the whole thing was so disgraceful and shoddy I did log the complaint 10. next day remaining the remaining two items were delivered - four hours late. With ABYSMAL lack of communication from driver. 11. I never heard a word about the resolution of my complaint. 12. A month later I phoned the company and spoke to manager. He accepted that the website is unclear, customers cannot be blamed for failing to provide measurements if they can see no indication that they should, and refunded the extra £160 I paid 13 The stress caused a rheumatoid arthritis flare up that I am still suffering from 6 months later. AVOID. AVIOD. AVOID.”

Helpful Report

Posted 4 months ago

“I used Anyvan for my move, I wanted my heavy items moved as I couldn’t really lift. After looking at reviews I decided to give them a try. Well I will never use them again, the 2 cowboys that came to move my stuff were very careless, they damaged the kitchen floor of the rental I was moving out of, when they moved my fridge freezer, they also damaged my fridge freezer at the back. They damaged my chest of drawers at the back and I noticed a few weeks after I moved in to my new place that the wardrobe they moved had big scratches on the top, when we were putting it back together. Looked like it had been dragged, to get the scratches it had. They denied everything saying it wasn’t them that caused the damage, but said the floor could have been damaged while the fridge freezer was moved. That had turned up really late too, we were expecting them between 9am and 12 noon and they got to my place at 5.45pm and they said it had been a long day for them, most likely they were tired too. AnyVan offered me £25 as a gesture of goodwill, I thought that was a very insulting offer to say the least. I’m sure not all the moving guys are dishonest, but these 2 were and it’s put me right off the company for any future moves I do. I’m also sure they can do a good job with moving items, just as long as they don’t damage anything and then deny it. Anyvan has a bad customer service, for being dishonest, in my opinion.”

Helpful Report

Posted 4 months ago

“The best service ever received for anything.....excellent communication, punctual, extremely careful and helpful.....couldn't be happier!”

Helpful Report

Posted 4 months ago

“Please read the reviews on this page before booking - DO NOT BOOK WITH THIS COMPANY. We booked two drivers for our move day but only one turned up and over 2 hours late from the end of the booking period. Once the driver arrived, his boss called to tell us we would need to pay £60 extra cash in hand because we have a lift in the building and we didn’t put this on the form. When I refused to pay, the driver said he’d leave my belongings on the street. He was really aggressive and unprofessional. This company works with self employed drivers and for the looks of it, they don’t care what kind of people they are. No other company would hire someone who threatens a customer. Myself and my partner had to help the driver for hours to move all our stuff. It took hours to move and we finished moving by midnight! I requested a refund but they refused to provide the whole refund because I didn’t say that the building had a lift and I had a chair and a lamp to be moved too, which is ridiculous. Please stay away from them if you want a hassle free moving day. You’ll end up doing most of the work yourself and pay hundreds for it.”

Helpful Report

Posted 4 months ago

“Great service all round, highly recommended”

Helpful Report

Posted 4 months ago

“Excellent communication from start to finish. Delivered on time and with care, driver was very helpful. Highly recommended. Would use AnyVan AnyTime 😀”

Helpful Report

Posted 4 months ago

“Great service with a really good delivery team”

Helpful Report

Posted 4 months ago

“Very friendly staff”

Helpful Report

Posted 4 months ago

“Excellent service from start to finish”

Helpful Report

Posted 4 months ago

“Anyvan is a scam - Avoid! Anyvan is a scam - with 0 customer service. The movers refused to deliver the sofa. Absolutely 0 customer service.. they will make you pay again to rebook movers. They pretended a mistake in the floor number and refused by all means to press the button on any other floor, without rebooking and paying for another delivery. Customer service is non existent and had absolutely no interest in helping, except pushing me to do a rebooking (which I would have to pay for, of course). My sofa didn t get delivered and they took my money. Absolutely a joke and scam. Avoid by all means. (The person I spoke to over the phone was supposed to send me an email with contact details to make a claim.. but they conveniently forgot).”

Helpful Report

Posted 4 months ago

“Prompt , reliable, efficient , tracking app.”

Helpful Report

Posted 4 months ago

“I had a 2 hour slot booked and they arrived late, but here's the rest of my experience: The drivers arrived rude, grumpy and complaining about the walk from my flat to the van, claiming that the walk was 100 metres (it wasn't even close to that). They then proceed to start removing taking some parts of a bed out of the flat, and then disappeared for over 20 minutes. There's 2 bits of walking, from flat to elevator (30 paces) and from the building door to van (50 paces). During the time they were gone I took the following from the flat to elevator: Big chest of drawers (no idea how I managed it on my own) Other chest of drawers Book case/shelving unit TV stand Coffee table Desk Office chair All sofa cushion 2x mattresses All 20+ boxes & bags Sofa (with a friend) TV (with a friend) After 20 minutes on the phone to customer service I had to pay an extra £58 on top of the £290, when there was no ask or section mentioning the walk to the van, bearing in mind you can't always get a van right outside, so not sure what was expected. On the other side myself and my friend then helped them as I was made to feel bad it had taken about 4 hours when it should have taken much less. I sent videos to AnyVan showing what I had carried out, the distance they were complaining about (I did the same move in with my 60 year old Dad 5+ years ago). I had zero gratitude from the grump miserable movers, despite making their job easier than if there was no walk to the van. What was I offered? £36 credit to my AnyVan account. Luckily I have prevented 2 friends who are also moving from using this company hopefully this review will make you go elsewhere.”

Helpful Report

Posted 5 months ago

“I will highly recommend this company. It was very stressful moving a home with a baby but they made it so easier for us. I am going to be using this company again”

Helpful Report

Posted 5 months ago

“Fantastic service. Really pleased from booking the job to the lovely man delivering. Will definitely use again 👍”

Helpful Report

Posted 5 months ago

“Good services. Ok time and efficient.”

Helpful Report

Posted 5 months ago

“Good services. Ok time and efficient.”

Helpful Report

Posted 5 months ago

“2 very helpful men moved quickly and efficiently to get our goods loaded and off-loaded where they needed to be. No damage whatever. I can certainly recommend your service to anyone needing transport!”

Helpful Report

Posted 5 months ago

“It was a very good experience with anyvan and specially magdi. Highly recommended. Flexible, cooperative, cheap, on time delivery and thorough professional.”

Helpful Report

Posted 5 months ago

“Your services are very good”

Helpful Report

Posted 5 months ago

“Extremely bad experience. Be warned, the booking process is very misleading and asks you to select images of the item types being moved. I chose boxes and chairs, chose an additional person to assist and paid extra to have items delivered to a 1st floor location. An agent turned up on the agreed day and immediately said he was there to collect one chair and one box for £100 (with an assistant!). When I questioned this, they got head office to call me who said that to get a bigger van to me would incur a 50% penalty and to cancel would cost me £100! Total misleading rip off from start to well rehearsed finish”

Helpful Report

Posted 5 months ago

ANYVAN is rated 3.3 based on 2,413 reviews