ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,478 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a truly excellent service. Efficient, punctual and polite. Could not be bettered!”

Helpful Report

Posted 2 years ago

“Punctual and very helpful. Nothing too much trouble. However when I booked it I wasn't made aware that there was a charge for the removal men to go upstairs and I had to pay on the spot. This is something to bear in mind for the future.”

Helpful Report

Posted 2 years ago

“APPALLING: I can't recommend this company at all and would not use them again. The removal guys were nice. But my big smart TV was broken during the move, and the company offered no help or compensation whatsoever. Very poor customer care. They have covered their backs, and I am left with the cost of the damage.”

Helpful Report

Posted 2 years ago

“Scammers do not use at any cost , as they will take more money off of you when you’re stuck, meaning they won’t finish the job. They conned me out of a lot of money and broke stuff I cannot buy again as it was antique. This company needs to be respectful and pay back the money they owe me which is near to £300”

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Posted 2 years ago

“Anyvan delivered a superb service. I would highly recommend them!”

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Posted 2 years ago

“Amazing service and very fast and efficient too highly recommend!”

Helpful Report

Posted 2 years ago

“They were fantastic,turned up on time,the two guys were lovely. Everything went so smoothly would highly recommend. 😃”

Helpful Report

Posted 2 years ago

“EXTREMELY UNRELIABLE. Driver didn't turn up for a fixed slot I had booked by paying premium. I had to change my entire planning due to last minute chaos. Worst part was that driver was in denial. Map showed him more than 3 hrs away and he kept saying he will reach in less than an hour, which was the most annoying part and that's when I decided to book with an alternate house mover last minute.”

Helpful Report

Posted 2 years ago

“Hired to pick up a new dishwasher and deliver to me - it was a very expensive one pick up London and drop Brighton - he never turned up!!! He picked it up but I never received it and company was no help whatsoever!!!! Never use !!!!!”

Helpful Report

Posted 2 years ago

“A very good site which found me a van and helpers very quickly for a job that needed doing ASAP with shop removal of everything including fixtures and fittings!”

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Posted 2 years ago

“Scammers, con artists DISGUSTING!”

Helpful Report

Posted 2 years ago

“Never use this company they conden my oap Nan I’m giving cash over and bulling her avoid”

Helpful Report

Posted 2 years ago

“Wish I would've read these reviews before booking. I booked for a Friday slot (£265) foolishly expecting it to be delivered Friday. After hearing nothing I used their online "support" feature. ABSOLUTELY USELESS. 3 operatives, Amanda,Waydene and Gary couldn't offer any further information to what they were copying and pasting from the company blurb. CLUELESS Spent 30 mins holding on a phone call before I gave up hope of anyone answering. Nobody could give me an update but when I said I would cancel due to their incompetence it took literally seconds for this to happen and receive 2 emails confirming the cancellation and telling me the £265 was refunded. IT'S ALMOST AS IF THEY ARE USED TO REFUNDING PEOPLE RATHER THAN DELIVERING ON THEIR CONTRACTS. AVOID AT ALL COSTS TO AVOID DISAPPOINTMENT”

Helpful Report

Posted 2 years ago

“DON’T USE THEM!!!!! Rude useless man with a van. Unlesss you’re 100% on what you need to move there is no flexibility on the day. The movers harassed me all day & then wouldn’t even carry some extra boxes for a charge. Big full van and they barely carried anything. Awful experience. They didn’t give a care I was in tears, very stressful moving experience made so much more awful. Never again. I need to hire another van to take the stuff now. Waste of money.”

Helpful Report

Posted 2 years ago

“SHOCKING SERVICE Customer service abysmal. Staff arrived smelling like they had been smoking something in the van, all over my new furniture. Not governed by any official body so apparently there’s no case to answer. In any vans book the customer is always wrong.”

Helpful Report

Posted 2 years ago

“My OAP mother hired Anyvan to collect and deliver a sofa. She didn’t see that it stated ground floor to ground floor and she lives on the 1st floor. 2 men arrived couldn’t get the sofa in the lift, my mum said she would take the cushions up while they said they would try the stairs. She did this when she came back down they had abandoned the sofa in the communal area and had just…..left!!! Didn’t say a word. She was so distraught I called customer services explained the situation and that I would pay extra for them to return as there was no one else (she lives in sheltered accommodation and the residents are all elderly) The drivers had turned their phones off and couldn’t be contacted. Customer services we’re going to investigate and get back to her. She’s still waiting 2 days later. Admittedly my mother should have stated 1st floor. But seriously to just leave a sofa and not say a word. To say she was extremely upset is an understatement. How can you treat anybody like this especially someone you can clearly see couldn’t lift a sofa on their own. Makes me so sad. Job AV7382479”

Helpful Report

Posted 2 years ago

“This was the worst company I have ever worked with. Definitely do not recommend!! They left half the furniture because they were not ‘dismantled’ when in fact they were and it was that their van was too small!! Customer service is the worst, no one has helped with anything and decided that nothing will be done.This company does not make sense ! They did not refund for items they did not take ! Also to add, the driver called in sick so the service was 4/5 hours late?! DO NOT RECOMMEND !!!!!”

Helpful Report

Posted 2 years ago

“Motorcycle was collected and delivered on time with no damage and at a competitive rate. Communications with the driver were a little difficult, but not a problem”

Helpful Report

Posted 2 years ago

“We bought a range rover sport WN10 KTF from SYNETIQ on 8th April 2022 and we had to hire a delivery company to deliver this car to us. The company we hired was "ANYVAN". We paid a total amount of £381 and the pickup date was 11 april 2022. Anyvan sent us the drivers details and phone number: MR PETER. He phoned us and took all the details about the car from us. He called us on sunday 10th april morning to ask for those details. But the delivery date was supposed to be 11th at 9am. Then on the 11th evening peter called us and said we can't pick up your car because the company is not releasing it. Then we contacted the company : SYNETIQ and they said we already released the range rover at 9.05am. Then we called ANYVAN to ask where the car is and they said peter didn't collect the car and they dont know anything about where the car is. The reference number from Anyvan we received was: AV7344893 PETER OR ANYVAN car hire are thieves!!! They stole our car. Do not trust this company!”

Helpful Report

Posted 2 years ago

“Excellent service! Guys were prompt, professional and took really good care with our belongings. HIGHLY recommend.”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,478 reviews