ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,478 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“The three removal drivers we had were very good.They were careful and very hard working making sure we had everything where we wanted it.”

Helpful Report

Posted 2 years ago

“Communicates well”

Helpful Report

Posted 2 years ago

“After being bombarded with sales call, we decided to go with AnyVan to move the contents of a large 4 bedroom house. On the day 1 transit and 2 Luton vans turned up. No protective equipment but 3 dust sheets. We could see from the start that they couldn’t fit everything in. The only way to contact AnyVan was through on-line chat, which had a 35 minute wait. They were absolutely no help at all. A lot of items had to be left in the neighbours garage, including washing machine. TV’s had to go in the car as there was no protective equipment. I now have to hire a van and drive from Hampshire to Suffolk to collect our belongings.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. THEY DAMAGE YOUR FURNITURE AND RUSH THE WORK. It looks good on website but it's all a ruse to capture you and then they deliver a low quality service. In our case, they scratched five pieces of real wood furniture that clearly needed to be handled with care. Although they offer insurance (extra) it has a £250 excess and is almost useless. When you complain they run through a series of vague get outs.”

Helpful Report

Posted 2 years ago

“Anyvan was so easy to book and make arrangement with. The driver, Darius was very professional and helpful. I had a good experience with them.”

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Posted 2 years ago

“Website is easy to navigate around and good service from the van driver.”

Helpful Report

Posted 2 years ago

“Our AnyVan experience was less than satisfactory owing to the vehicle breaking down on our driveway, drivers having no means of repairing or any breakdown cover to support. We were asked to jumpstart the van from our car. The drivers also asked to borrow two bricks to secure the truck on our sloped driveway, when they realised they were stuck they used a hammer to smash the bricks to pieces and left us to clean up the mess, with no broom due to them having all of our possessions. Prices look cheap to begin with but quickly hike up with add-ons and fees, we will always use a local professional outfit moving forwards as you get what you pay for.”

Helpful Report

Posted 2 years ago

“Anyvan was so easy to book and make arrangement with. The driver, Darius was very professional and helpful. I had a good experience with them.”

Helpful Report

Posted 2 years ago

“Anyvan was so easy to book and make arrangement with. The driver, Darius was very professional and helpful. I had a good experience with them.”

Helpful Report

Posted 2 years ago

“Customer services operate like a call centre with call takers on commission The original quote is not inclusive even with the premium package . Count on paying at least £200 more on the day . The firm acts as a broker between client and man with van drivers . Ours was excellent but none are vetted . Avoid this firm and use a reputable firm for removals”

Helpful Report

Posted 2 years ago

“Good service”

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Posted 2 years ago

“Fantastic quick service! Working men (David) are very humble Thank you”

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Posted 2 years ago

“Great service! Was worried about the move but everything was handled professionally and the guys made sure it was stress-free. Thank you!”

Helpful Report

Posted 2 years ago

“Still no refund despite the company not collecting our goods. Been waiting for over 10 days and no contact since the initial reply saying, the driver could not park. Before you reply, please look at the pictures that the driver sent you and you can see that they are not of the loading bay as per the instructions. Also nobody contacted us in the allotted time to inform us that they could not park. We had to call you and you said you were unable to schedule for that day. We therefore called CitySprint who arrived within minutes and were able to load the items in the specified loading bay.”

Helpful Report

Posted 2 years ago

“Worst company ever. Treating their driving partners horribly. Customer service is very bad. Deducting the money unfairly. Impossible to make profit working with AnyVan.”

Helpful Report

Posted 2 years ago

“Fast delivery and very good communication”

Helpful Report

Posted 2 years ago

“Service was great, they were on time, very considerate re keeping my belongings safe and undamaged. Guys were very polite too.”

Helpful Report

Posted 2 years ago

“We were emailed to say that the delivery would be between 8-12. They had actually booked it in for 4-6pm so we waited all morning in vain. Even then they were 2 and half hours late, the piano didn't arrive at mine till after 9pm and it's 15 minutes drive from where they collected it. When I contacted Anyvan they refunded me £4 of the £254 cost”

Helpful Report

Posted 2 years ago

“Fantastic service We were out when delivered and was very accommodating and easy to use!”

Helpful Report

Posted 2 years ago

“Brilliant service and excellent booking and organisation. Very easy to use. Kept well informed. Friendly booking and friendly driver. Will definitely use again”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,478 reviews