ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling experience never use this company. Moving is stressful and without a professional service it can be terrible. Late, slow. vans not big enough, customer service a joke.”

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Posted 4 years ago

“I would never ever book Any Van - they are scam! They basically charged for NO service at all - the van drivers walked away on the moving day. Find more respectable company.”

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Posted 4 years ago

“I would never ever book Any Van - they are scam! They basically charged for NO service at all - the van drivers walked away on the moving day. Find more respectable company.”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“Easy to use website that lets you pay for what you're actually moving. Got a very cheap quote for a job that was completed very quickly with no hassle at all. Friendly and helpful drivers did all the handling and the tracker made it easy to be at home on time for the delivery. Very impressed and would recommend to anyone.”

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Posted 4 years ago

“Easy to setup, safe and convenient.”

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Posted 4 years ago

“I will not hesitate in the future to book ANYVAN the two gentlemen who did the job for me were punctual, polite and very good at their job in What is a very trying time for everyone, they took control of the job from start to finish, I will recommend to family and friends, Thank you so much.”

Helpful Report

Posted 4 years ago

“The money I raised for moving costs has basically been stolen by @AnyVan which is fantastic. Disgusting service, stolen goods, damaged items/walls, inappropriate comments, leaving my items outside in the dirt and rain. Got a phonecall from them to say it's pretty much my fault. 1) They left my previous property unsecured & unlocked with the keys in the door because they couldn't be bothered to wait 5 minutes for my neighbour to return 2) An item costing £190 has mysteriously disappeared after many comments from the drivers stating "Ooh this stuff is expensive, are you rich?" No, I'm a nurse and bought this stuff from charity shops. @AnyVan refuse to believe its been stolen. 3) It took them 8 hours to drive from West Yorkshire to the coast. They then refused to do services I'd paid for because 'it was late'. 4) They left my mattress and sofa outside in the dirt and rain. Both of them are now damaged. 5) My neighbour witnessed them actually not doing any work at all and just sitting around. Probably why it took them 8 hours to drive down. 6) The walls at my new property are scratched and damaged now. My landlord repainted the property only two weeks before I moved in. 7) When the drivers left, they came back to my door demanding that I hadn't paid them for assembly (I had). They then went on to text me at 2am demanding money. 8) The company called me to say it was my fault and responsibility to watch the drivers at all times, so not holding their employees accountable at all. Gross service.”

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Posted 4 years ago

“Prompt. Very efficient. Courteous and polite staff. Very helpful. Reasonable rates.”

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Posted 4 years ago

“DREADFUL SERVICE - BIKE DELIVERED TO WRONG ADDRESS BY OVER 250 MILES - EVENTUALLY ARRIVED 3 DAYS LATE WITH ADDITIONAL MILEAGE, BATTERY LOSS AS ELECTRIC AND HAD CLEARLY BEEN DROPPED - ABSOLUTELY DISGUSTING SERVICE - NEVER EVER GOING TO USE THESE GUYS AGAIN - COMPLAINT HANDLING EVEN WORSE - NO PERSONAL CONTACT ALL DEALT WITH VIA EMAIL - ABSOLUTE JOKE😡😡”

Helpful Report

Posted 4 years ago

“I cannot express how strongly I do not recommend this company. The packing service was abysmal; for example, one box literally had one lampshade in it, another was half full of coat hangers, another had one pillow and one sheet. Our kitchen was left untouched, the key reason that we booked the service in the first place. The move day was so stressful - the drivers arrived 90 mins late and rushed the entire pack so that they would not be late for their next job - so they only packed very quick things, leaving all the kitchen items etc. But sadly this was the least of our problems. The delivery service lost a bag of all the bolts for our beds, and the legs for one of our beds. This has left one bed significantly impaired, and another completely unusable. The refund they have offered is well below anything that reflects the time, stress and cost of the company’s negligence.”

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Posted 4 years ago

“First time using AnyVan and it will certainly not be the last. Very happy with the service, friendly and professional. Kept up to date with pick up and drop off times. Would definitely recommend!”

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Posted 4 years ago

“Turned up early with two guys instead of one. Absolutely fantastic”

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Posted 4 years ago

“They sent a pitifully small van, necessitating two journeys between locations Upon arrival, at the new house, the men immediately complained, saying there were more boxes than stated, I had notified the company of the number, but they denied this, and charged an extra £70; they complained about the amount of walking, and notified the company of an exaggerated distance by 30%, and charged £170 extra.There was nothing on the booking form to notify them of distance, nor in their terms and conditions. They left two items behind, clothes, and a large painting. They told me that they would reimburse me for the cost of moving by another company, but later denied saying this, because there was no record of the conversation, and then said they would have done the additional move for me. The additional move by another company amounted to £48 (1 hour ,£40 =VAT) They refused to reimburse me the full cost, and after five calls, they decided to reimburse me £35, as a goodwill gesture! In the end, it cost me far more than a regular moving company, the service was vey poor, the extra charges extortionate, about which I shall contact the Citizens Advice Bureau. SO DON'T EVER USE THEM!”

Helpful Report

Posted 4 years ago

“If I could give less than one star... I would. I booked my AnyVan driver 3 weeks in advance. Received a call 2 days before to confirm my itinerary. Followed my driver live on the tracking link (in which it notified me he would be late for pick up). Then 30 mins AFTER the allotted collection slot, I received a call saying that my driver could not complete the booking (no rationale given). I asked for a replacement - they said they could try to find one but couldn't confirm a timeline. When I asked if I could also keep trying to find my own replacement, they said they wouldn't be able to refund me if I found a replacement and they didn't... so I was left at their mercy. Gave them another 3 hours to fix the problem and guess what? They didn't come through. By some miracle (and lots of frantic calling of friends) I found a replacement service with another (EXCELLENT) company - check them out at manplusvan dot co dot uk. But would I trust AnyVan now or in the future? No. Never again. As a result of their incompetence, I was liable for another month's rent, penalties for late check out and in breach of my housing contract. They left me on the side of the street with all my stuff, in the rain, on the eve of a national lockdown. Absolutely appalling. I'd discourage anyone from using their services.”

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Posted 4 years ago

“on exact time worked hard very mannerly would recommend.”

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Posted 4 years ago

“Beware no removal men the lowest drivers you can imagine even my neighbours saw. They smoked POT on the job and wrecked my walls at the collection and delivery and broke furniture and soiled it in a dirty van. The company got out of it and took their low life staffs side. My own fault for booking such a disgusting company. My neighbours said you were lucky to get your furniture back as they looked like they would have nicked it. Damage caused to everytjing and ignored by anyvan until I got fedup of waiting weeks for a respectful response to £449 and £250 pieces of furniture they didn,t care one bit!!!!!! If you want to put your furniture on a bonfire after these have handled it book them to scrap it. And my home and my daughters home were both damaged and both immaculate newbuild or newly decorated homes which these type shpuld not have stepped thru the door of.”

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Posted 4 years ago

“I wouldn't even rate it one star if I had the option!! We were quoted £180 for a small chest of drawers n a small single (according to them a double) wardrobe to be taken to one address down the road. And then from that same address a futon Matress back to the original address along with the frame picked up along the way. They come to mine... Decided the wardrobe won't get out... Despite my telling them it came in together.. So will go out together... Nope. Can't do it. So I call the company for a refund on the wardrobe only to be told no. No refund. So I've paid £180 for a small three draw chest of drawers, a futon Matress and small futon frame... To be moved down the road . No refund on the wardrobe. Shocking!!!! The wardrobe went in like that... Why can't it go out like that... They didn't even attempt it because then I won't be entitled to refund... Which apparently I'm not entitled to anyway! no refund. Im a single mum, that works nights and I literally saved every spare penny for three months to get this done. So im £180 down. Wardrobe still in property. No refund for items not taken. Luckily...i have two guys coming this evening to take the wardrobe to where its meant to go... . And i will be recording it to prove it can be done!!!! No doubt it'l make no difference to them and they'll still refuse the refund. But I will make it known that they're scam artists and rip off merchants!! Absolutely fuming!!!!! Cannot believe it.”

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Posted 4 years ago

“Good and prompt service. I liked the driver tracking option as well. Although the already high quoted price mysteriously gone up with a tenner upon finalising my order.”

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Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews