ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,478 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to book, good communication and friendly driver.”

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Posted 2 years ago

“Excellent service, very communicative, well-priced and such a friendly driver - Egerton. Will use them again, and can highly recommend AnyVan :)”

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Posted 2 years ago

“Professional. Punctual. Nothing too much trouble. Thank you. Fabulous.”

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Posted 2 years ago

“Professional. Punctual. Nothing too much trouble. Thank you. Fabulous.”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Excellent service from start to finish.”

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Posted 2 years ago

“The drivers damaged the communal hallway by breaking the handrail in 2 places, the hinges and by making holes and scuff marks all across the walls. Even though I purchased insurance from AnyVan they claim it's not covered, despite me sending in date and timestamped photos and having 2 witnesses. My landlord has now deducted from the damage deposit £800 to cover replacement and fit of handrails and hinges, and carry out plastering and painting to the walls. I haven't even been refunded 1p. Terrible company who do not operate fairly based on principles of honesty and truth. Avoid at all costs!”

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Posted 2 years ago

“It was alright didn’t have any problems”

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Posted 2 years ago

“Efficient and professional, courteous and very helpful staff - great value.”

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Posted 2 years ago

“Great communication, user friendly booking system, very responsive at ALL times!!! Drivers are professional and go out of their way to make house move as stress free as possible!!! my forever choice for any house move!!!”

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Posted 2 years ago

“Great service from booking a slot to the delivery of my items. Great communication, Lovely delivery men very helpful and cheerful even at the end of a long day. Particularly liked the van tracking as it was reassuring and I could organise my day around the delivery time slot. I highly recommend them and will definitely use them again.”

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Posted 2 years ago

“Moved my camper van to the garage. Excellent service despite a late arrival due to problems on the motorway.”

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Posted 2 years ago

“Very pleased delivery men very pleasant. Delivered in good condition, would recommend Anyvan”

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Posted 2 years ago

“Never again! I filled in my request for a quote, got one, we agreed on it, and they sent a confirmation. Then a few days before the move, they called and tried to put the price up by £120 because „they did not realise“ that I ticked the box to move a piano. After a long discussion they „only“ put the price up by £40. Because it was only a few days until the moving date and I could not get anyone else by that time I agreed. Then on the moving day the drivers where adamant that the move would be only from ground floor to ground floor. They did not accept the confirmation from their own website where it clearly said: „3RD FLOOR WITH ELEVATOR“ (yes, it was written in capitals). Next up they called the head office to complain they had „to walk 200 meters to the door“ which was a lie, they had parked the van right outside the door, less then five meters away from the door. I could not be there in person because I was called into the hospital for an urgent operation and they would not listen to my friend who was left in charge. And then the head office had the audacity to call me whilst I was in the hospital waiting for my urgent cancer surgery and demanding more money!!! I told them to get lost. They are clearly trying to take advantage of my situation, being kicked out by a greedy buy-to-let landlord and being diagnosed with cancer at the same time. If I could give zero stars that would be more honest.”

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Posted 2 years ago

“should be called anyscam stay away , they avoid any responsibility when there is an issue pay for company directly plus we paid 4200 euro anyscam get 600 euro just for putting you in touch with a driver”

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Posted 2 years ago

“Perfect delivery from a friendly professional company well pleased”

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Posted 2 years ago

“They don't seem to vet their drivers. Mine showed up hours late, at the end of the day, in a hired van and were obviously dodgy. From now on I'll always use Shiply because you can see individual ratings and have direct contact with the delivery firm. Anyvan were completely uninterested when I contacted them to complain.”

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Posted 2 years ago

“Just avoid them. No refund even when no services offered. I wish I had read the reviews earlier.”

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Posted 2 years ago

“Terrific company. Tracking, price and delivery man….I couldn’t fault them. Definitely use this company again. Really impressed!”

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Posted 2 years ago

“Horrible experience. Do not rely on this company. Cancelled our move the afternoon of our moving day. Showed no remorse and offered no alternate solutions. Our move was booked months in advance but when the driver was late, I contacted him with photos of our things, to which he replied he would actually be hours later than the scheduled time. He asked would we prefer to have an alternate driver come in his place so that they could arrive on time, to which we replied that we would. Navaratnam told us that he would arrange this with Anyvan and we would hear from them shortly. We heard nothing. After waiting on hold for an extended period of time, we were told our driver had taken himself off the job and there would be no drivers coming in his place, but that this was ok because they could send a driver the following week. We were moving from Wales to England with international flights arranged the following day. It was not ok. Abdul, the customer service representative, proposed no solutions, until I insisted that he call the original mover and reassign him the job. Twice, Abdul said that he had been in contact with the driver who clarified that his pick-up time would now be later than the previous estimate. I told Abdul that we would manage the lateness of the pick-up, we just needed the items moved the day we had agreed upon. Despite Navaratnam having confirmed that he was available to do the move, Abdul did not arrange this to take place, breaching their contract, causing us significant stress and forcing us to bear excessive additional costs in finding an emergency moving company to come immediately. The only apology that we received was at the end of our last phone call, where we were told 'We are sorry that we have not been able to provide what you had expected from us'. Having contacted the complaints department, asking only for compensation in the difference of payment we had to make to the emergency company, we were quoted their contract saying that if their drivers are unable to perform their service they would contact us. (Which they did not do). It was also abundantly clear that the driver was able to do the delivery, he simply chose not to. Other experiences included: - Being cut-off mid sentence by being put on hold when Abdul disagreed with what I was saying - Not having our pick-up time confirmed until late in the evening the night before. Despite several phone calls promising this confirmation at an earlier time. - Needing to call and wait on the customer service line repeatedly when people promised to call back within a defined amount of time and did not.”

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Posted 2 years ago

ANYVAN is rated 3.3 based on 2,478 reviews