ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Fantastic service We were out when delivered and was very accommodating and easy to use!”

Helpful Report

Posted 1 year ago

“Brilliant service and excellent booking and organisation. Very easy to use. Kept well informed. Friendly booking and friendly driver. Will definitely use again”

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Posted 1 year ago

“The service provided was exceptional. The delivery team did a great job helping us move a really heavy couch.”

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Posted 1 year ago

“Great price, good service. Van a bit dirty inside led to a mucky mattress, and delivery a bit late due to traffic, but Dara was a gem.”

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Posted 1 year ago

“I used this company and the two guys Paul and Adam were very good at helping me move from my house to a flat. They were on time polite and friendly and they took care with my furniture. Highly recommend them. Thank you Wendy”

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Posted 2 years ago

“AnyVan said customers can cancel booking 48hrs before the booked moving time. And those customers can get back full payment. However, when you really do it , the customer service team will tell you that the cancellation policy is talking about 2 days before your moving day. So, if you count on hour for cancellation , you may need to pay some penalty charge. I think this company is evil. Keep away from this company. And don’t trust any staff what they said because they are not honest and the company doesn’t care the honesty.”

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Posted 2 years ago

“Recommended would use again.”

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Posted 2 years ago

“I moved on the snow day! That was not ideal and the initial van team had to cancel which was understandable. Their communication was super and appreciated. I was assigned another team within hours and the move went well. I wasn't too pleased with the communication I got from ANYVAN during the time and didn't feel it was proactive but the contracted drivers did communicate. They are lucky that they had the contractors they did because the person in dispatch was not my favourite to interact with. Anyway, I'd recommend ANYVAN as a supplier if a man and a van won't do for you.”

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Posted 2 years ago

“Men who attended were professional and treat my goods with care and respect”

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Posted 2 years ago

“They could not be more helpfull firstclass job”

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Posted 2 years ago

“Delivered everything in very good time,and very professionally and carefully. Staff were very friendly, David and partners prices were very low. Great work guys and thanks”

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Posted 2 years ago

“First class service. Highly recommend”

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Posted 2 years ago

“Very professional removal company with able and punctual drivers plus additional help to carry your belongings and a driver tracking system. Very affordable too, even with house moves across the country. The driver delivered my belongings to another city on the same day. All my belongings arrived in a perfect condition, nothing was broken or dammaged. I highly recommend AnyVan and will definitely use them again if need be.”

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Posted 2 years ago

“A well-priced efficient company to help with moving. I was extremely impressed by how quickly the whole process went as well as the easy-to-use website. I would recommend having a good idea of the number of items that you wish to move before booking this service as the removals team will stick to the list provided. Overall, a fantastic service!”

Helpful Report

Posted 2 years ago

“Ok so I reviewed Anyvan a couple of days ago. I received a reply. I was told that they would not refund my money. They just repeated the answer they gave before and came up with stupid reasons why.. I went to the flat yesterday and my partner and I managed to move our wardrobe out of the bedroom without dismantling it and I have filmed it all so have proof now. All they needed to do is tilt the wardrobe. I’m disabled so I know that it would take more time to move it so on moving day when they arrived the were very busy and rushed, I did try and show them how to move it but they didn’t speak English and they couldn’t wait to leave. They just stood by when I was trying to demonstrate how to move the item. This was the reply… Good Evening Sinead, Thank you for your response. After reviewing your booking an outcome has been reached. 1. To safely move your item without causing any damage, the item would have to be dismantled to be moved. Alternatively, the item should have been dismantled upon arrival. The driver at the time was not pre[pared to dismantle the item as it was not requested when the booking was confirmed. 2. The picture you provided confirms that the wardrobe, upright, is taller than the door frame. At this time, the stance is final and no further refund will be processed. If you need any further assistance, don't hesitate to contact us. The wardrobe can’t be dismantled and there was no mention of the 2 seater sofa…. The reasons given are defunct. Please please don’t use this company. They pray on vulnerable people and have no intention of refunding your money.”

Helpful Report

Posted 2 years ago

“Absolutely awful service avoid at all costs. Really aggressive and rude removal man with little or no care for my items. Smashed a heals lamp and can’t get any compensation as it’s my word against his. Avoid at all costs. You get what you pay for. Vile company”

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Posted 2 years ago

“Dont book these guys. They give you a reasonable quote then turn up on the day and add over 30 prr cent which if you dont pay upfront, they threaten to walk away.”

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Posted 2 years ago

“Great Service , from the initial phone call to the collect and delivery everything went very smooth. We will definitely be using you again for our delivery's going forward”

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Posted 2 years ago

“I thought Anyvan would be a good service. I was more than sorely disappointed. The movers arrived and couldn’t speak English at all. I couldn’t communicate with them and they refused to move two items. A wardrobe and a 2 seater sofa, both of which I had moved into the flat fine. I tried to tell them how to remove the items and they didn’t even really try. They were not heavy for two people and I even tried to do it myself but I’m disabled and just wasn’t able to show them how to remove the items. As I was trying the man took photos of me without even letting me know. I suffer from anxiety and depression so when I logged into my account and saw the pictures I was so upset. I paid money for each item taken. They have refused to refund the money to me. I am struggling financially and I have had to book a different moving team to help me. I’m on disability payment and I really needed a refund. They were not able to provide the service I have paid for. On another note the movers left me at the flat and disappeared for an hour without telling me what was happening. I was waiting at my new property for an hour. When they finally arrived they refused to bring any of the furniture upstairs and put everything in the living room. Leaving as quickly as possible. The whole ordeal was really stressful. I tried to speak to Anyvan where the phone hung up more than 3 times. It took so long to get through. I was told that they would then send the request to the refund team after giving them the photos and they came back with a no? Basically I feel like they have stolen money for a service that was just terrible. I’m feeling very low about the whole thing. This is my first bad review for anything. I’m a really easy going person as I find it tough to be confrontational. I’m very sad!”

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Posted 2 years ago

“David and Paul did a smashing job and made my day so easy!!! I couldn’t have been more happy and grateful. 5 stars!”

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Posted 2 years ago

ANYVAN is rated 3.3 based on 2,414 reviews