ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not ask for anything better”

Helpful Report

Posted 4 years ago

“Absolutely terrible company with the most ridiculous customer service I’ve ever encountered. I booked for time slot 1-3pm and the driver kept delaying and wasn’t sure when he could come. I had flatmates and landlord waiting on both my old flat and new house all day because anyvan kept delaying the move. Their customer service agent even suggested that I should cancel and book another day, which is absolutely ridiculous as moving house is a big arrangement and it involves arranging contract start date and move in date changes. And the customer service agent who contacted the next day had the audacity to say that they won’t charge me for the additional time I took?!!! Anyvan is the one who delayed 7 hours to arrive and said they won’t charge me for the extra time? This is the biggest joke of a company I’ve ever encountered.”

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Posted 4 years ago

“You guys are brilliant driver turned up early got the van loaded really quick made sure he had the correct details then off he went I can't fault anyvan the did an excellent job I'll definitely recommend you to anyone I know who needs to shift a vehicle can't thank you enough 😊”

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Posted 4 years ago

“I have used this company twice in the last two months and I have to say. It was a very good experience. Both teams were extremely professional and kind. I would highly recommend Anyvan.”

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Posted 4 years ago

“I have used this company twice in the last two months and I have to say. It was a very good experience. Both teams were extremely professional and kind. I would highly recommend Anyvan.”

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Posted 4 years ago

“Really efficient service. Highly recommend them.”

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Posted 4 years ago

“Dealing with Anyvan was easy from day one, from the itinerary, to booking a time and date, to tracking your drivers. Service from the removal guys. Piotr and his partner (sorry I didn’t catch your name) were friendly, helpful and got the job done really quickly! Thanks again!”

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Posted 4 years ago

“I watched the movers drag, drop, scratch and knock numerous bits of furniture and belongings - some of which is now irreparable. When asked if the movers could not do this and take a little extra care, their response was "we're doing our best". Not only that, one of the drivers asked if I had any drugs to sell, and had such a severe limp that they were unable to help - despite the second person costing an extra £100 (which Anyvan refuse to refund). The final offer of compensation for the service I received amounted to a 10% refund, which is woeful. Please think twice before hiring these guys. Yes they're cheap, but that comes at the cost of you having to carry everything yourself and watch them damage your possessions.”

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Posted 4 years ago

“Really efficient service. The driver and his colleague were both really polite and super helpful. My furniture was delivered to its final destination in perfect condition. I can highly recommend AnyVan.”

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Posted 4 years ago

“No show on the day of house removal. No communication. Had to chase for an explanation. Told the driver could not make our booking, and that anyvan would find a replacement later that day. No updates as promised. Phoned multiple times, but continually get cut off hold due to "all agents busy". Still no sign of progress 7 hours later. No solution, no refund, no communication. AVOID. If I could leave a zero star I would.”

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Posted 4 years ago

“In the run-up to my move, the staff at Any Van were, friendly, professional, and promoted their company, with a nothing too much trouble attitude. The guys who moved my home were brilliant! Nothing seemed to much trouble. In all, a good experience - Thanks!”

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Posted 4 years ago

“Good service, polite and professional.”

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Posted 4 years ago

“Horrendous service, damaged furniture Horrendous service!! Please don't use this company. We had our bed, arm chair and dining table damaged. My entire jewellery box drop all over the drive. We had to cut up our throws to use as floor coverings as they wouldn't take shoes off or wear boot covers. We paid for dismantling but they turned up with no tools. I went back and forth with anyvan to seek compensation and ended up with nothing. Even if you have before photos they don't accept them as they need to be date stamped. Im amazed to see so many good reviews. We must have been the unlucky ones. I can accept that anyvan are technically the middle man but they took no responsibility to assist with rectifying the damage and loss that we suffered.”

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Posted 4 years ago

“Very efficient, easy to book and excellent communication systems. Helpful and friendly staff. Highly recommend this company for quick straightforward moves.”

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Posted 4 years ago

“Sunday pickup and delivery. Good communications in between. Not cheap but certainly good. Same day delivery at the weekend!”

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Posted 4 years ago

“Very helpful and hard working. Very pleased with service”

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Posted 4 years ago

“Friendly and efficient service. Got a wardrobe up a tight stairway though walls did sustain minor damage! But I am very happy with the service and level of help.”

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Posted 4 years ago

“Unbelievable friendly service. Quick efficient. couldn't fault them.”

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Posted 4 years ago

“I used these guys to move some items, there was one pick up point and three drop offs. No problem smooth as you like. The lads were polite and efficient and well organised. Great job 👍”

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Posted 4 years ago

“Very helpful guys and careful with the furniture. Plenty of blankets in the van for protection.”

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Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews