ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,478 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not fault this company in any way! The driver and his helper turned up exactly when they said they would and were friendly, helpful and professional! Happy to recommend to others, and have done so already.”

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Posted 2 years ago

“They made me give them one of my things for carrying stuff up the stairs.”

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Posted 2 years ago

“Punctual and easy to track. Goods were handled with care. Would recommend”

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Posted 2 years ago

“Very efficient and friendly service with great communication - collected a car and brought it to us. Highly recommended!”

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Posted 2 years ago

“These lads did a brilliant job I honestly can say I would highly recommend anyvan for your removal job. They respect your goods and your property they done and give a 100% plus well done 👏”

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Posted 2 years ago

“Really great service. Very good value. Everything happened without fuss, and on time. Great communication all the way, and live tracking of the van allowing me to estimate accurately when the van was going to arrive.”

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Posted 2 years ago

“Excellent service. Can easily speak to someone on the phone and they are very helpful and charming. Had 2 lovely young men who turned up when I was told they would and who did the job very efficiently. I was kept informed just before they arrived at the other end and when they got there, which is very reassuring.”

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Posted 2 years ago

“I would highly recommend Anyvan the customer service is very good and the drivers are very professional and friendly”

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Posted 2 years ago

“I was recommended this company by a friend I would highly recommend them”

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Posted 2 years ago

“offered me a price direct -which i accepted-then spent 48hrs scolling "We are allocating your anyvandriver ---never happened-rang and explained-said they would trans me to sales team-said they would ring me to folloe up-never did repeated situation again--three phones calls no replies/return calls...rang and cancelled---await deposit refund BOOKED with Shipy---had 31 quotes in 45mins-at less”

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Posted 2 years ago

“Excellent company to deal with very straightforward and the driver was efficient and kept us well informed of the collection and delivery details.Would definitely recommend”

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Posted 2 years ago

“Dealt with nicely and the delivery driver was courteous and obliging Would use your service again”

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Posted 2 years ago

“they charge way too much for add-on item. I only had one medium size box add-on, charged me £30. Initially the driver asked for £50, after haggling he eventually says 30.”

Helpful Report

Posted 2 years ago

“they charge way too much for add-on item. I only had one medium size box add-on, charged me £30. Initially the driver asked for £50, after haggling he eventually says 30.”

Helpful Report

Posted 2 years ago

“WARNING PLEASE READ ANY VANS ARE THIEVES AND MAKE FAKE BOOKINGS We booked removals with Any Vans end of April for 16th May. We cancelled removals as to expensive on 3rd of May, well within guidelines. We moved on 16th May without Any Vans. Over a month later I receive an email from Any Vans saying they will be moving us on the 23rd June ??? We moved a month ago. So I clicked on cancellation thinking this would be the end of it. Then receive a call to say they will be with us tomorrow, I tried to explain to the very rude man that we never booked a removals, after a very heated conversation I passed the phone to my husband who they refused to speak to in the end they did, for him to be told not to worry we have been charged for the removals anyway so it didn’t matter if we used them or not. Checked our bank account £734 had been unlawfully stolen. They had kept our bank details since April. We raised this with management after being told by Lyndsey who tried to resolve this that the reason we were unknowingly booked is they put in a DUMMY I quote dummy appointment on cancellations. Pointless to ramble on how awful the customer services behaved who finally agreed to refund what they had stolen. But not for 3 to 10 days. We reported to the police and want people to know what this company are capable of. Holding onto bank details for almost 3 months and charging a customer for a booking that was never made by ourselves but by Any Van. We were advised by police to contact the bank in case they try to take more money. If you use this company do not give your card details although no doubt without them you would not be able to book. Sum these up thieving B*******. I hope this review will help others not to go through what we have just gone through as if moving is not stressful enough.”

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Posted 2 years ago

“The service we received was excellent from start to finish. Anyvan made the whole experience stress free and simple. We will definitely be using them again and recommending them to others in the future.”

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Posted 2 years ago

“Disappointed with service My daughter booked anyvan for today. The driver was nearly 2 hours late. The man did not help lift anything into the van, leaving a young fragile woman to lift everything into the van, nothing was bubble wrapped or tied down. They did not take everything as my daughter felt her special cabinet could would not be safe. My daughter had to then make her own way to the new apt. One hour away and take an Uber with lots of her things not taken and still lots to move tomorrow. Very very disappointed with Anyvan service. My daughter has complained and they have promised a call back on Monday to hopefully resolve the situation.”

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Posted 2 years ago

“Great service, will be using anyvan again for my next van delivery.”

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Posted 2 years ago

“AVOID THESE SCAMMERS AT ALL COSTS !!!! They took my money to deliver a leather sofa from Edinburgh to Polmont but didn't even turn up at the sellers home to pick it up !!! It cost me £58.00. !!! DO YOURSELF A FAVOUR AND LOOK ELSEWHERE FOR A VAN AND MAN !!! THIS MATTER IS NOT OVER AS I WILL SUE THEM FOR BREACH OF CONTRACT !!!!”

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Posted 2 years ago

“Excellent company to deal with very straightforward and the driver was efficient and kept us well informed of the collection and delivery details.Would definitely recommend”

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Posted 2 years ago

ANYVAN is rated 3.3 based on 2,478 reviews