ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,486 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amal Morsi 2 reviews Published 3 seconds ago Not reliable as used to be They used to be a good company. I used to be their regular customer. Until today, they gave me a quote £49 for moving one item, a fridge freezer for 10 miles distance. I paid extra charge because I requested 2 men to do the job. After they put the fridge in the van they called me to add £70 extra charge to the already agreed quote because I did not select American fridge freezer. I had no choice except to accept ripping out £70 of my money. The quote is a quote, you can accept or reject when you are able to make a choice, not when your item is already in the van. They gave me 2 options both are worse than each other. Option one to through my item in the street with no refund to the money I have already paid or option 2 to pay £70 extra charge. When the customer accept a quote, they accept it according to a very tight budget, because they think that you are reliable. It was my mistake to select you, never happen again. I do not recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“The silver rated company they recommended cancelled on the morning of collection and you DO NOT GET your “deposit” back. It is an extortionate fee for using their service.”

Helpful Report

Posted 6 years ago

“As disaster from start to finish. AnyVan contracted the transport of my car to a third party who managed to cause over £3k of damage to the bodywork of my car. AnyVan refused to accept liability despite them being party with whom I contracted and I had to issue court proceedings to get the full amount paid. Incredibly unhelpful throughout, dishonest and unprofessional from start to finish.”

Helpful Report

Posted 6 years ago

“Sent round an intimidating guy complaining about his hangover, was not careful with my furniture and damaged it. Also drove off with parts of my bed, anyvan won't take any responsibility for it or pay any compensation despite my complaint and claim, will not recommend this company, very disappointing service”

Helpful Report

Posted 6 years ago

“arranged a motorcycle collection on a fixed date with anyvan, they failed to arrange a collection and did not inform me of this till late afternoon the day before. They then asked to rearrange for a flexible pick for the following week, which was okay, except they would only charge me the full price, for a fixed day collection ( a difference of more that £100). So I cancelled this booking, and not wanting a repeat of the first failure to collect, booked a flexible collection for the following week. That week came an went, without any contact from anyvan about when the bike might be collected. When I spoke to an adviser today, the only thing they could offer was RE re booking another flexible collection for next week. Hopeless. The advisors I spoke to were very polite and helpful, as far as they could be, but the logistical organisation is terrible. I would not recommend using them.”

Helpful Report

Posted 6 years ago

“Very reliable, very helpful and very reasonable rates.”

Helpful Report

Posted 6 years ago

“Good communication. On time. Took good care of the piano. Would use them again.”

Helpful Report

Posted 6 years ago

“AnyVan came to the rescue when a local service let me down. Quick, reliable with great customer service. Friendly helpful driver really saved the day.”

Helpful Report

Posted 6 years ago

“Fast easy pickup”

Helpful Report

Posted 6 years ago

“Great guys very helpful”

Helpful Report

Posted 6 years ago

“Arrived on time pleasant moving guys and no damaged items”

Helpful Report

Posted 6 years ago

“Excellent service. Both drivers extremely efficient and helpful. Would definitely use anyvan again”

Helpful Report

Posted 6 years ago

“Very professional, on time”

Helpful Report

Posted 6 years ago

“Boys were efficient, professional and friendly. Came in, moved the load quickly and took care of fragile items. Would use again and recommend to friends.”

Helpful Report

Posted 6 years ago

“Great service, helpful friendly driver, highly recommend.”

Helpful Report

Posted 6 years ago

“Quick and easy way to find and compare many moving companies (many of which I may never have found without AnyVan).”

Helpful Report

Posted 6 years ago

“Very professional”

Helpful Report

Posted 6 years ago

“Very good service. Drivers were very professional and their communication before arrival was spot on. I wouldn't hesitate to use this company again. The person who took the booking was extremely helpful too.”

Helpful Report

Posted 6 years ago

“POLITE STAFF. EASY TO BOOK. VAN ARRIVED WHEN STATED IT WOULD.”

Helpful Report

Posted 6 years ago

“Easy to arrange. Efficient operatives. Would use again.”

Helpful Report

Posted 6 years ago

ANYVAN is rated 3.3 based on 2,486 reviews