ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,480 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent, gave me a provider whom did not know the customs regulations, no communication with transporter for 5 days, called anyvan whom charge one third of total cost, not interested. Beware the transporters are not even based in UK, if i sent with courier whom sent a canvas side vehicle thus not guaranteed secure or watertight, now not refunding my money either.”

Helpful Report

Posted 3 years ago

“My Move on the 29th April was excellent the two men that moved my belongings were very helpful, polite and professional, I would definitely use Anyvan again.”

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Posted 3 years ago

“Exceptional service. No hassle. Very polite and helpful guys. They brought my sofa bed in my house in what was like a monsoon outside. Would certainly use them again and no hesitation to recommend them *****”

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Posted 3 years ago

“Arrived when they said. Guys were respectful & helpful & did their job fully & well. Goods arrived at the other end shortly afterwards.”

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Posted 3 years ago

“Worst company ever, will never use or recommend this company to anyone. Parcel arrived to destination late after me paying £69 pound, then got told by them will have to reschedule for next day, and pay another £69.”

Helpful Report

Posted 3 years ago

“I am writing this to make others aware and not to be fooled by the way this company operates. The van drivers are separate to the company, and they follow none of the company obligations. We used AnyVan to move us and the two gentlemen or should I say blokes, treated our furniture with no care or respect. We wrapped each furniture item with wrapping to protect and almost every piece is damaged and chipped. Including a sentimental cabinet that was my grandparents. I have since reported this to AnyVan who have said that in order for us have a successful claim for damage we should have taken photos before they collected! Who has time to do this..? They have asked the drivers and they have denied all knowledge, even though we have a photo of them cramming in the bedroom furniture with no respect. Really really disappointed, and have been fobbed off completely. So gutting when you work hard to pay for furniture to furnish your home and somebody else has slung it between houses, this is the main reason we used a mover. I really would not recommend this company to anyone, and the after sale service is a shambles.”

Helpful Report

Posted 3 years ago

“I made a manual, multi pickup order with single delivery. I provided all the information at the time of booking. I also stipulated that delivery can not be until the following afternoon due to a house move. The day before scheduled pickup. Anyvan call me up and ask for more money for the 2nd pickup. They refuse to put me through to a manager to resolve the issue. I feel like they are trying to bait and switch me just to get more money out of me. I'll never use this company again”

Helpful Report

Posted 3 years ago

“They broke a £300 worth items and only offered £100 as a compensation.... The worst part being that I had to contact them (10 days after) to claim. The decency and honest thing to do would have been to contact me... Do not recommend”

Helpful Report

Posted 3 years ago

“We booked a long distance move with Anyvan. We explained from the outset that our 2 bed house was in storage in a shipping container (30 cubic metres) so we could not provide an inventory. The guy that sold us the job said it was ok and to just do a kind of dummy inventory to get the job booked. He said he would explain the situation to the movers, and book us a big enough van with a tail lift. The move was to be done over 2 days- one to load/ collect : one to travel and unload. The movers (with very limited language) turned up with one very lightweight Luton van (about 20 cubic metres) and no tail lift. The guys were fantastic and did what they could but the van was getting overloaded and just wasn’t big enough. We had to prioritise as they loaded, so as to take what we would immediately need, and put stuff back that we thought we could live without in the short term. They then revealed they didn’t know they were delivering the next day. We had to just go as everything was booked in for moving day/picking up keys etc. They did turn up the next day, thankfully. We have now had to hire a van from this end (£300) and drive a 700 mile round trip to self load and transport the stuff that was left behind. We didn’t think it was out of the way to ask Anyvan for a contribution towards this cost since our booking clearly stated that we needed a bigger van. They said they categorically don’t do that...and likened it to ordering a burger and chips that was advertised with a free coke, but the coke wasn’t available that day!!?!! Shambolic. If you want to bang your head against a customer ‘service’ brick wall, speak to them- they are obviously well practiced.”

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Posted 3 years ago

“Excellent Service”

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Posted 3 years ago

“All went entirely to plan. The two guys that did the move were polite, hard working and efficient.”

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Posted 3 years ago

“AVOID THIS COMPANY!! They are NOT a removals company, they are basically an agency. Any old Tom, Dick and Harry can turn up! We paid over £1300 for 2 vans... Only 1 van turned up. Nobody wearing masks. Furniture damaged. Jewellery 'missing'. Yet they expect to be paid in full. I'm sure you'll ask me to 'DM you so that you can look into this further', and then proceed to do absolutely nothing. Their call centre staff talk the talk, but DO NOT BE FOOLED.”

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Posted 3 years ago

“Very Professional. Excellent service. Would highly recommend.”

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Posted 3 years ago

“All very good”

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Posted 3 years ago

“Excellent service first class move no hassle very happily driver, made the moving day simple”

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Posted 3 years ago

“Our drivers were really good in a very stressful situation. They handled our things with care, and reassured us that they would take care of things. Was really, really impressed.”

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Posted 3 years ago

“Disgraceful company. A van was booked with two men to deliver three relatively light pieces of furniture. It seems that this delivery company find carrying items not that heavy a short distance to their van all too much trouble to handle so need another £50 to compensate them for the pain of doing so. Then they called off the job because of this, are witholding my money, this is heading straight to court. Avoid Avoid Avoid, there are plenty more companies out there with far better attitudes.”

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Posted 3 years ago

“Very good service. On time and extremely accommodating. Will definitely recommend 👌🏻”

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Posted 3 years ago

“The worse experience I've ever had. I paid for a service that I didn't received. The guys came in my flat saying that I booked with a wrong description, they said that was the third floor (it is clearly wrote at the entrance of my floor "welcome to the 2nd floor"). Anyway they charged me extra 25 pound. Then they told me that they should call the office because of this changing but they left without doing the job and when I called the customer service they said that I could rebook with a discount. It was unrealistic.”

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Posted 3 years ago

“Used for the first time and would use again. Moved my belongings over 5 hrs away at a really good price. Where were you 29 years ago when I was at university this service would have been perfect back then”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,480 reviews