ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT use this company under any circumstances! Not only will the drivers steal your belongings worth £1000+ , they will charge you for anything additional that wasn’t in the “estimated” quote. The customer service is just as diabolical as they say you’re only covered for damaged items not theft or loss up to 7 days after the job. So if you’re doing a big house move or putting things into storage and don’t check each and every item within 7 days then they fob you off. And even if you do notice not everything has been delivered, they couldn’t care less. The driver is completely denying even taking these additional items from me despite the fact I handed them to him personally. He’s also denying taking the extra money he demanded which was £100 in cash (which he then agreed to lower to £80, how generous…). Customer service are taking his word over ours despite us having no reason to lie, and the screenshot messages I have of mine and my mums texts at the time time of pick up. I had to ask her to pay him the money he was asking at the delivery address where she was waiting otherwise he wasn’t going to do the job which was already paid for!! I was in another part of the country from where I was moving my belongings to so I could only check when I visited 3 weeks later. This was when I’d realised x8 expensive jackets and coats had been stolen by the driver and his friend. To add, there should have been just one driver and he turned up to do the job with his friend? They had awful attitudes and were highly unprofessional, it seemed very shady from the moment they walked in the door and now I know why. I am mortified that their drivers can steal whatever they like from you and absolutely nothing is done about it and not even as much as compensation is offered. I’m certain this isn’t the first time this is happened and I’m sure this won’t be the last as they know they can get away with it.”

Helpful Report

Posted 1 year ago

“I used AnyVan recently to move my daughter out of university housing back home. They took a box with jewellery and other valuable items, which was not supposed to be moved by them and it never arrived at the destination. When I called AnyVan to complain, they said their insurance doesn’t cover missing boxes. What a joke! If you value your things, do not use this company. I wish we never had. Unprofessional company who do not vet their people. I have filed a police report now for theft. Avoid at all cost or you will regret your decision.”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY!!! BEWARE PLS READ THE FOLLOWING....... We booked your service on 30th June 2023 at 0900am to 1100am. Your staff called at 1030am telling us they cannot arrive due to a flat tire (which I believe is a complete and utter lie due to what happened during the rest of the day), they said they will call us again to reschedule around lunch time. We received your call around 1pm informing us of your arrival at around 1530pm to 1600pm which would by then be 7 hours later than scheduled. And again at 1600pm, another call to us telling us that the driver is coming from Birmingham!! It takes 3 hours to arrive in Exeter and finally they arrived at 2045pm. After 45 minutes of loading the goods, they got into a serious argument which I believe is with your company, waking up all the neighbours nearby and they stop loading, the situation was settled but after another moving of 45 minutes, they started arguing again and neighbours are so annoyed by your staff. Then, your staff suddenly asked us for delivery the next day which I definitely refused at that moment. I strongly requested for them to honour our agreement and we both drive to the same destination in Telford. The loading finished at 2300pm and I confirmed with your driver the estimated arrival will be around 0200am. By 0600am no one turned up, your person in charge, your driver were both not taking my calls. All my property and personal belongings were in your possession and we had no idea when or whether it would arrive. We ended up having to rent a hotel our children were exhausted and we were frustrated. The service is absolutely diabolical and the company is totally irresponsible. They have serious problems within the company between employer and employees. I believe the good reviews on here are totally fake. Do not use their service, you will surely be disappointed.”

Helpful Report

Posted 1 year ago

“Always helpful, easy to book and great communication”

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Posted 1 year ago

“A great service from start to finish. I would highly recommend anyvan.”

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Posted 1 year ago

“Been using it for years. My experience gets better each time.”

Helpful Report

Posted 1 year ago

“good customer service”

Helpful Report

Posted 1 year ago

“good customer service”

Helpful Report

Posted 1 year ago

“TERRIBLE, TERRIBLE, TERRIBLE. The worst experience of any service, ever. They took our money, we're so chaotic they didn't order a van and have kept our £243. Now we are taking them to court to get out money back. What happened is that we wanted a van to pick up a sofa in the Lake District and take it to the East Midlands. Simply enough eh?One pick up and one drop off! Anyvan said they could do it for £243, but insisted on payment upfront. Anyvan even choose the date and time. we drove to the lake district to make sure the sofa was not left in the street. We got there early, we waited, and waited, but no van! Rang Anyvan, they then told us they had forgotten to order a van, and there was no van coming to pick up our sofa. Nothing we can do, we were told! Terrible, terrible service. Talk about hung out to dry and sod your luck mate,and to top it off, they have kept our money!!! So we were left in the street with a sofa and my wife in floods of tears. What were we to do with a sofa in the street 200 miles from where Anyvan promised they would deliver it? I ended up driving to Manchester to hire a van (thank you Arnold Clark, you are a life saver) driving back to the lake district, struggling with the sofa on my own, driving to East Midlands, delivering it at Midnight, then driving back home for 2am. 600 miles and a 20hr day! Thanks to the chaos caused by Anyvan. The worst service ever was not over though! I have written to all 3 directors to get my money back, they didn't ever bother to reply, so, they have my £243, it cost me £180 van hire=£423 out of pocket, and a wife back in depression. What do I have to do get my money back from these people. DO NOT USE ANYVAN AT ANY PRICE, THEY ARE TERRIBLE, TERRIBLE, TERRIBLE.”

Helpful Report

Posted 1 year ago

“Ontime collection, very good arrival information. Overall a very good user experiance i would recommend .”

Helpful Report

Posted 1 year ago

“Easy to arrange the courier. Paid in advance. Kept informed by Anyvan and was able to track the driver. All went really smoothly and would definitely recommend and use again. Thanks Anyvan.”

Helpful Report

Posted 1 year ago

“Really helpful and good at their work.”

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Posted 1 year ago

“Quick and nice service nice people”

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Posted 1 year ago

“Excellent! Efficient! Helpful!”

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Posted 1 year ago

“AVOID AT ALL COSTS. Used for business. The driver forgot to deliver part of the items and rang me the next day to tell me he'd return another day that week, he didn't, he then said his friend was delivering and they didn't, he then avoided all calls and contact so we had no idea where the item was and also had a very angry customer awaiting delivery. Anyvan have been beyond rude and useless, when they did decide to get back to me they suggested I contact the police as it's stealing! Just passing the buck and removing themselves from the problem. A very untrustworthy company and I really wouldn't recommend them, especially for expensive and important items. I'm still awaiting an answer about claiming through their insurance but as the process has been so drawn out, over a month now, I suspect they'll say it's out of the claim time frame. We still have no resolve or end to this. This company should be shut down.”

Helpful Report

Posted 1 year ago

“Awesome experience and smooth transfer, highly recommended”

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Posted 1 year ago

“Very efficient service, van arrived on time. Driver Dennis kept us updated of the arrival time, helped us even not asked to. Thank you for the superb service.”

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Posted 1 year ago

“Driver turned up bang on time after a 250 mile trip. He was courteous, helpful and after unloading the vehicle was on his way to his next job. Would use AnyVan again without hesitation. 🐜”

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Posted 1 year ago

“Marius and his colleague were absolutely fantastic, we had a lot of heavy items to shift up 3 staircases in 30C heat! They just did it with no complaints, these guys are absolute troopers! Big big thanks to them for making our move so amazingly smooth!”

Helpful Report

Posted 1 year ago

“Very helpful service”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.3 based on 2,413 reviews