ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, punctual, polite and respectful”

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Posted 2 years ago

“Well sorted web site, easy to use. Driver good, friendly and helpful. I intend to use them again”

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Posted 2 years ago

“Good service at reasonable price”

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Posted 2 years ago

“Good service at reasonable price”

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Posted 2 years ago

“Lads went above and beyond even took extra items and very knowledgeable made it very easy and done in about 20 minutes”

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Posted 2 years ago

“The boys were very helpful. A bit of damage to wardrobe and walls/paintwork but it was a tight area to get wardrobe upstairs. I would definitely use again however. Prompt and kept me updated regularly.”

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Posted 2 years ago

“Easy to book and use, adaptable as we added a few items and finally collected and delivered on time.”

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Posted 2 years ago

“Always very good service, having used AnyVan for the past 3 years.”

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Posted 2 years ago

“Great service. Plenty of updates throughout the process and great when it came to caring for the bike on route on a very safe trailer.”

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Posted 2 years ago

“This is genuinely the worst service I've ever recieved from a company. 1. Anyvan initially charged me 4 times for a single ammendment to my order, which should have cost 24 pounds - they charged me 96 pounds, and took 4 days to refund this. 2. The driver then arrived 40 minutes late 3. The driver then refused to take some of the items, dishoneslty claiming that there was more than listed on the inventory. As my tenancy expired on that day, I had to take an Uber with the rest of the goods, costing me 230 pounds 4. Upon unpacking the goods at the destination, I discovered that the driver had dropped something on a PC screen, breaking it, which was worth a further 200 pounds. They have failed to pay a single penny in compensation. I will be taking them to SCC to recover my costs. DO NOT USE THIS SERVICE. The driver I had was called Ben , his phone number was 07740 242751.”

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Posted 2 years ago

“Efficient and great customer service”

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Posted 2 years ago

“I would seriously advise you NOT (would underline, bold and put in italics if I could) to use this lot. They were awful. Seriously, one of the worst experiences I have ever had dealing with any organisation, business or company. DO NOT make the same mistake as I did with their Trustpilot score. It's inflated with "invited" reviews. Wish I had paid more attention. Read the bad reviews and you will see a definite pattern of incompetence, awful customer care, tardiness and daylight robbery. Also, DO NOT believe their responses to bad reviews on here. THEY DON'T CARE. Once you have paid them, that's it. They know moving is a stressful experience and take advantage of the situation! Please please don't use them. I was so stressed and upset by my experience and I am normally an incredibly relaxed easy going person. In fact, I never write reviews, but thought it was a moral duty to warn people about this lot. Moving home is stressful and can be an emotional experience. This lot only add to that stress and anxiety. They turned up late twice. The first time they only sent one person to do a home move! This was after I had explained during the booking process that there was furniture like beds etc. to move. The sole mover arrived late on Sunday, took one look at what was to be moved and left!! Spent 2 hrs trying to get hold of their Customer Service team. Decided to change tactic and call their Sales team. Surprise Surprise, they picked up right away! They blamed me for not telling them it was a two man job even though I had told them I was moving furniture like beds and sofas. They refused to give me a refund! I had no choice but to rebook, which was another cost - by this stage I was totally packed, no internet etc. and I was moving out of rented accommodation that needed to be vacated immediately because my landlord was completing the sale of the property the next day. I had no time to find another company. The next day, the second team arrived. This time two of them, but once again late! Then when they got to my new home - an apartment block, they complained my apartment was too far from the van, which was parked directly next to my apartment building. They couldn't have parked any closer and my apartment building has multiple entrances and lifts!! The concierge suggested the best spot and route to my apartment. It was a few minutes walk from the van to my apartment. There were some fire safety doors to navigate, but that surely is nothing new! Subsequently charged me an additional amount to unpack my things. Basically held me at ransom! At this stage I was fuming. I was promised a call back and a potential refund. Its been two weeks and no one has called. The person was Andy from their Day team. Wouldn't give me his second name. When you add up all my costs, including having to pay rent for an additional night at my previous place because of the debacle of sending one person to move furniture, I was out of pocket by nearly £750. If you want peace of mind during a home move and don't want to get ripped off by a completely unprofessional outfit, I suggest you hire someone else.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great service and quick delivery! Very happy with Any van”

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Posted 2 years ago

“I used anyvan for a recent house move, where my partner and I were moving in together, so two collections with delivery to one address. I went through all of the details online and filled in everything we have in both properties. I was moving from a two bed house and my partner from a two bed flat. I booked the collection to be between 8 and 9 to give three to four hours to empty both properties as we needed to be out by midday on both. I also booked the full premium pack and unpack service to make the process as stress free as possible. About a week before the move, I was contacted by an anyvan representative to go through everythng for the move. After speaking to him, he advised that I had booked too early as they only have a 2hr waiting time and that he would reschedule for 10. He also said that I’d allowed too much by way of boxes etc and that all I would need was 20 medium boxes for my move and 15 for my partners. I felt that this was wrong and expressed my concerns, however I don’t move house for a living so accepted Anyvans advice. A day before we both moved, I got a call from my driver saying that he felt 10 was too late and he should come at 8, I obviously agreed so he arrived then. My move was going smoothly until he said that I only had half the number of boxes I would need and I had to pay him on the spot or they wouldn’t move any more stuff! He also said that some larger bagged items (I have a couple of paddle boards, guitars etc) could not go on the van as they did not fit into the box and were extras that would cost £170! In the meantime, my partners move had not started. I explained in the phone call previously that we both need to be out of our properties by 12, but when her van turned up after 10:30, they said that she would not be out before 3! They had also not bought any packaging materials, so my partner had to go out, buy her own and then pack up all of her delicates herself and move them in her / her parents cars. She finally cleared the property after 14:00. When we arrived at the new house, the ‘full unpacking service’ was nothing of the sort, it simply means dropping the boxes somewhere in the house. I have spent too many hours holding for anyvan to try to sort this out now, both on the day and subsequently, that the only course of action available to me is to make sure that others are aware of how poor the service is. Had I have done my own packing, I could have done it at my leisure, but by choosing the full sevice to reduce stress, they achieved the exact opposite! The day was incredibly difficult for my partner and her family and unneccesarily costly for me. I cannot recommend that you use anyvan under any circumstances.”

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Posted 2 years ago

“Excellent salesman (Akay) making you feel like everything is under control. ViaVan is like Uber for movers, they sell you a service which is then outsourced. The Via Van salesman hugely underestimated the task, and it fell onto the poor movers to make it happen. Kuddos to them, they were lovely and did their absolute best packing and moving a 2 bed flat with only 2 of them for 8h until more employees could join them to finish off and reassemble in the new house. Akay from ViaVan was adamant, we were moving so close, a day would suffice (I literally challenged this 3 times). The poor movers did a rushed job to get it done (nothing broken) while keeping a positive attitude, even supporting us through the stress of exchange/completion happening on the same day. They left our new home after 10pm with barely a break. We had to pay extra for more boxes as Akay didn't factoring in enough (again despite me saying cupboards are full). That's a hefty £290 extra ! Worse of all, ViaVan clearly must keep a hefty commission and they still screw everyone over in the process. Worth noting that Akay, the nice salesman stopped answering emails the moment it went South. They also originally cancelled my booking with 2 days to go, the bank had declined the original transaction, I authorised it then let Akay know so they could take it again. They just cancelled and in the end I had to call them to sort it. Avoid, you don't need this extra stress.”

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Posted 2 years ago

“Dreadful, go elsewhere. We were less than impressed with this shower. We booked a move for a 3 bedroom house with all that would entail paying Anyvan in excess of £2000 for the dubious privilege of this. My partner had a conversation with their office and we assured we would get two LWB Luton vans to move us with our house being cleared on the 2nd and our possessions being moved to our new house on 3rd.We double checked and updated our list on the Thursday on line after we had paid in full. Moving is stressful enough without what happened next. Two men appeared with a Luton and with our pre-updated list, I am not blaming the two lads who turned up. When we called Any Van to query this we were met with a very rude man who told us that my partner had never spoken to anyone and that I had never sent an updated list. Then I learn from the two guys here that they have only been paid £750 Anyvan and, that given this, they would only move what was on the original list not our subsequent update, for £750 I can’t say that I blame them. They also stated that Anyvan do this frequently. We then had to borrow a van at short notice and move the balance ourselves”

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Posted 2 years ago

“Do not use this company! Their service is absolutely AWFUL. The drivers were rude and aggressive. My husband ended up taking about 1/2 the things they were meant to transport. We ending up packing and unpacking everything despite paying for the gold service. Their phone customer service is terrible - we spent about 3 1/2 hours on hold to Anyvan on the day of the move trying to get them to help. Every person we spoke to told us something different but nobody was willing to help. The movers broke 2 valuable items which we have been told to claim on insurance but from the reviews it sounds like that is a scam too. The move was last Wednesday and until today...Monday we have not had any response from Anyvan despite complaining every day. Finally got a response today saying there is nothing they can do and are not willing to provide any discount or refund. DO NOT use the company they are AWFUL!”

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Posted 2 years ago

“Great drivers!”

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Posted 2 years ago

“Terrible customer service, once they got your money they are not interested. The tracker doesn't work and was showing the drivers arriving at 6pm for my move which was perfect but they turned up much earlier and I ended up paying £96 extra. I wanted them to deliver next day but also said I don't mind them delivering on the same day if that suited them as I would be in the area anyway. Confusion with the booking resulting in 2.5 hours trying to sort that out 3 days before. They will quote you a price but expect to pay much more on the day. When you call the call centre you get robotic responses from staff.”

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Posted 2 years ago

ANYVAN is rated 3.3 based on 2,414 reviews