ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pooooor company just use the driver and van this company don't have any van and take the money and don't give a 40/ to driver”

Helpful Report

Posted 4 years ago

“Absolutely awful experience. They arrived 3 hours late, when I asked the driver why he responded "sorry that's how business is". The moving men was one short angry bloke and a kid who can barely carry himself let alone a table. After arriving late they refused to take furniture from upstairs as they have ground floor only collection even though it clearly states upstairs and downstairs on the order receipt, so we had to pay an additional 20.00 They started carrying our goods and scratched our wall and damaged our radiator barging the table through instead of trying different methods. When moving the furniture to our new house they proceeded to shove our furniture against the door frame damaging it in the process, we advised they can carry the furniture through the back of the house but they didn't want to do the extra work so damaging my house was a better idea I suppose. Most the day the short angry one spent his time swearing and belittling the kid that was with him saying he's useless and can't carry anything, to top the day off the imbecile reversed and knocked into my neighbours tree. Do not use this scam company, god knows how they got positive reviews.”

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Posted 4 years ago

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Posted 4 years ago

“A very easy process, great communication , good value and a great service. Definitely use again and would recommend to anyone.”

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Posted 4 years ago

“Friendly, informative, on time & helpful. Will be using again.”

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Posted 4 years ago

“Friendly, informative, on time & helpful. Will be using again.”

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Posted 4 years ago

“DO NOT USE THIS COMPANY!!! I am honestly in shock at the "customer service" from AnyVan. It was a disaster from start to finish. They damaged multiple items in my move and refused to offer compensation even with clear photographic evidence of items before and after. Essentially if their drivers (who are actually all third party drivers with no connection to them) claim there was no damage they take their word over yours (even with clear photographic evidence). Of course the driver is going to claim they didn't damage anything!? So much for the customer is always right. On top of this - their drivers also made me pay cash on the day for extra "services" that were not discussed ahead of time - and AnyVan claimed they knew nothing about this (nice pocket money for the drivers I guess). The drivers also did not follow any Covid protocols - no masks, hand washing or social distancing. Completely unprofessional. AVOID AT ALL COSTS - not worth saving a few extra ££ for the damage caused and horrific customer service.”

Helpful Report

Posted 4 years ago

“I have had brilliant service from AnyVan last week. I have used them in the past and would definitely use them again. Their rates are realistic and reasonable. Having purchased a table on-line it was extremely easy to book delivery of the table. i had reason to speak to a member of the team and the phone was answered quickly and the team member was polite, and efficient. Delivery was arranged for two days later and i was kept up to date with text messages as to when the table was actually collected and i could track its journey en-route. The driver rang me half an hour before delivery to let me know he was on his way. On arrival he (Trevor) was very helpful and polite and carried the table into the house. Faultless, polite and efficient service.”

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Posted 4 years ago

“Customer service excellent. Friendly, helpful and efficient. Delivery men super efficient and friendly.”

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Posted 4 years ago

“A great company to deal with. Great reliable drivers and all as advertised and promised. Have no hesitation in using this company”

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Posted 4 years ago

“I used Anyvan to pick up a 4ft 6" Metal bed frame from me to deliver to my customer, the driver was on time & very helpful I was very please with the service from this company & would use them again.”

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Posted 4 years ago

“Anyvan helped make a move in very difficult tomes very easy. At a very good price as well”

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Posted 4 years ago

“The transport team were a group of casual people, 4, paid £70 each cash by the driver. The vans were hired, the drivers unidentified. No packing materials, and although an inventory provided ignored. Household goods were simply heaped into the vans, multiple trips were made, wouldn't disclose the name or location of the storage facility. These were the household possessions of a single mother. The men involved slept over night in one van among the furniture. Arrived next day smelling of marijuana. Eventually storage facility located and photos taken with witnesses. Goods delivered from storage by reputable company. All unpacked goods photographed. Considerable damage photographed by this second company incurred during Anyvan operation to protect their liability. Initially offered £50 credit by Anyvan. Damage alone is estimated as in excess of £2,500 plus additional costs of over £2,500. The client is a single mother, now under high stress. Most of the claims made by Anyvan in their literature are suspect. They are merely a handling office. Do not use them.”

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Posted 4 years ago

“Easy web site to use . Great communication and faultless delivery . Would recommend.”

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Posted 4 years ago

“Great service thanks”

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Posted 4 years ago

“Was kept informed of collection time and could track diver via the app. Helpful and friendly driver. The whole experience was quick and efficient.”

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Posted 4 years ago

“Minus a star would be more accurate. Full house removal booked from Stone, Staffs to Sheffield. An hour late arriving with what I consider a half size van despite the full list of contents for a three bedroom + 4 other roomed house. Obviously subcontracted which we weren’t told. Two men seemed to be inexperienced at loading, were more concerned about any extra bags, boxes as if they were the cause of what would be an extra journey. We’d been told that extra last minute boxes were always expected and they were only small. My partner did nearly as much loading as they in an effort to move things on. Communication with AnyVan about the problem was a waste of time as they didn’t keep to what they promised to sort things out. Had paid £653 already and not prepared to pay double for another trip. We left after the van and arrived at 3pm. They rang after 4 to say they’d had a puncture and hadn’t got the necessary nut key. After several calls with AnyVan the men called to say they’d be with us in 20 minutes. They arrived after 5:30 and stood there. When they did eventually empty the van, they put it all in the downstairs rooms. My partner and his friend had to take things upstairs. The next day we hired a van for another £150 and do the second journey ourselves, wishing we’d done that in the first place. Complaints to AnyVan are a waste of time. I was told they don’t pay any compensation, then suddenly after more communication £40 landed in my account! We wrote a full complaint to the suggested Ombudsman but were told that they were not a member of the Removal Industry Ombudsman Scheme. Surprise! Surprise!!”

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Posted 4 years ago

“Good value, on time, friendly driver and tracking made it excellent service”

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Posted 4 years ago

“Great service, a lot cheaper than others”

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Posted 4 years ago

“Very happy with the service provided. anyvan were on time, very polite, and allowed us to track their journey from pick up to drop off which was very helpful. Would definitely use again.”

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Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews