ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have moved to my new house with AnyVan. It was easy to book and communication was very good. They came right on time and guys were very professional. Easy and clean. I am very happy with service.”

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Posted 11 months ago

“On time, communication great and reasonable price”

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Posted 11 months ago

“AnyVan driver was very friendly and helpful and has delivered my furniture in great condition. I will use this service again and I strongly recommend it to others.”

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Posted 11 months ago

“Friendly staff quick strong helpful 😁”

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Posted 11 months ago

“Beware of scammer company. I moved with AnyVan 6 months ago to a house in Irvine. After six months I have to move again. I call them. I pay when two very young and unprofessional kids arrive at my house. After two hours trying to understand what to do, they run away without telling me. nothing and anyvan doesn't want to give me my money back. unfortunately it happens that a company works well then to save money it hires non-professional people and things change. watch out for scams.”

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Posted 11 months ago

“Furniture delivered very promptly by a respectable driver and accompanying co-worker.”

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Posted 11 months ago

“Trustworthy and quick! If i need that service again, i will choose ANYVAN again. Thanks!”

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Posted 11 months ago

“The removal team arrived, wouldn't speak to me much and I showed them to my fridge freezer and other items. When removing the fridge freezer they shut the door so I couldn't see and they ripped my lino up in the kitchen, took a picture and blamed me for the damage! The image they provided has the water from the fridge over it so you can see it was them! The back of the fridge is dented too. They then didn't check the item list either, they forgot to take my tumble dryer. Absolute disgrace of a service. I wouldn't recommend this company to anyone and would steer very clear if you value your items.”

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Posted 11 months ago

“Great service, easy to book. Driver really helpful & friendly”

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Posted 11 months ago

“WOULD NOT RECOMMEND FOR HOUSE REMOVALS I've used Anyvan in the past before but they seemed to have deteriorated recently. I did a one bedroom flat move to a house 2 hrs drive away and initial charges were about £460 but after we had loaded the van they up the price to £720 which was almost double and said if I don't pay, they wont deliver anything at all and there is no refund. I find there is no transparency in how they calculate these charges as the driver himself kept changing his mind during the delivery and it opens people up to being overcharged especially when they know you are desperate. I felt kind of played tbh, that he waited until the last moment to increase the charge and then threatened and pressured me into paying saying things like I am wasting everyone's time and saying "if you don't want I'll take out all your things now and leave. You are delaying me." It was honestly a pretty upsetting and expensive experience and I would recommend other companies like Hello Vans which my housemate used (after Anyvans denied her delivery on the day itself with no refund at all and just left), as they are a lot more flexible, upfront with their costs and better customer service.”

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Posted 11 months ago

“Easy and self explanatory to book. Driver was professional and courteous. Same day delivery”

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Posted 11 months ago

“WARNING. I have moved with anyvan.com. Please don't use this company they are scammers I paid for pack move and unpack and it took six hours to get to my new place. They blackmailed me to pay £300 extra on the pavement outside my old flat. They didn't unpack and damage so much stuff I'm going to trading standards. This is a good website for proper reviews of them not the many other sites that give them a good review. They knew I was disabled”

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Posted 11 months ago

“ANYVAN charged me £417 for an item NOT picked up; it's still in my hallway I have paid £417 to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services agent; I passed the phone to the driver at around 2:40pm the customer services agent asked him, could he make it by 5pm as Amazon closes at that time according to ANYVAN agent; the driver said he couldn't make it by then, the agent threatened the van driver that he would be liable; he held his ground. The agent asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. the agent replied Oh God! The agent then blamed me; quoting their rescheduling charges: To reshedule a pickup ANYVAN charge 50%; over £200 in my case. To cancel a pickup ANYVAN charge 100% of the booking fee; £417 in my case. I was disgusted with the agents very aggressive posture, as it was the day of my birthday I decided not to continue talking to the aggressive agent anymore. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417; I don't trust ANYVAN who are money grabbers! You must be careful with ANYVAN many of there pickups go wrong; that's when your pain will start! Use ANYVAN at your own peril! *** PLEASE DON'T USE *** Date of experience: 22 December 2023”

Helpful Report

Posted 11 months ago

“ANYVAN charged me £417 for an item NOT delivered; it's still in my hallway I have paid £417 pounds to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services; I passed the phone to the driver at around 3pm the customer services asked him could he make it by 5pm as Amazon closes at that time; he said he couldn't make it by then and she threatened him that he would be liable; he held his ground. She asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. I asked her to cancel the delivery; she said to cancel the delivery would cost the entire amount of £417. So I have lost all that money! Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417 I don't trust ANYVAN these money grabbers! Use these ANYVAN at your own peril! Date of experience: 22 December 2023”

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Posted 11 months ago

“Paid just under£1000 for a removal service, driver never turned up, after many calls a replacement driver was assigned, 6 and a half hours after scheduled time they arrive in a van nearly as old and battered as me but by this time if a one legged man with a donkey had turned up we would have taken it. Were offered a £35 refund which is frankly insulting. Made a stressful experience a complete nightmare. Save yourself time, money and sanity and go elsewhere”

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Posted 11 months ago

“great service easy to book. great communication especially being able to track the driver.”

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Posted 11 months ago

“I had a long conversation with customer services the day before to book in my driver. I wanted a Night Storage Heater collected. They are heavy which is why I booked 2 men. I was absolutely transparent; I provided the company with the weight of the heater - 150 kg. The men were collecting it direct from the warehouse which is about 15 minutes away from my home. Shortly before due delivery - I received a phone call from the driver rudely demanding more money. As if I had been dishonest. Apparently the 10 bricks from the heater were packaged separately from the heater cover. Which I was not aware of, never having ordered one before. I said that I had paid for the whole heater to be picked up not just the cover. He rudely said he would phone the office. I dealt with Chelsea from Customer Services. I do appreciate that she tried to help and she was empathetic but I still had to pay additional money. I was told repeatedly that costs were made per item/inventory. I explained that it was one item - 1 x NIGHT STORAGE HEATER that had been separated by the shop. This caused a delay of nearly an hour. When the guys arrived at my door - 2 young men, over 6 foot tall, they brought in the bricks and the storage cover. It took less than 5 minutes. And at my calculations - they charged an additional £3 per brick. Absolutely pathetic. A disgraceful service. Cowboys. It is the luck of the draw - to the drivers you get. DO NOT expect any customer service or heaven forbid - COMPASSION. If they can squeeze some more money out of you - they will! I booked two men and a van as I didn't want to experience stress. I can't tell you how stressful today has been. I will NEVER use this company again. Please don't either.”

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Posted 1 year ago

“It was good experience and highly recommended”

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Posted 1 year ago

“Absolute rubbish experience. Damaged the item in transit and then took no responsibility whatsoever to resolve (8 weeks to get resolution is their timeline). They subcontract out their drivers. Trying to contact them is next to impossible. Avoid like the plague - not worth the hassle. Look closely at their reviews for the last couple of months - all 1 star. The 4 star overall is very misleading. UPDATE: Even if you get supplemental insurance with Zurich via Anyvan - they will not refund the Anyvan delivery charge even if they damage the item in transit. Absolutely shocking company.”

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Posted 1 year ago

“very helpful, very nice, totally efficient. would recommend very highly. Bit pricey but worth it”

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Posted 1 year ago

ANYVAN is rated 3.3 based on 2,413 reviews