ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked with AnyVan and the driver turned up to my house with a FULL van of someone else's goods. There wasn't any room left for my goods. The driver claimed that I refused delivery. AnyVan will not take responsibility for it. They gain business based on the false promise that their drivers are trusted, but when the drivers make untrustworthy actions they tell you that they don't have any control over the driver. Beware - do not trust the drivers from this company with your precious belongings.”

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Posted 1 year ago

“Really good service. Punctual and accommodating. Friendly and helpful. Smart, clean van”

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Posted 1 year ago

“The service is rubbish. They reply to reviews with a load of nonsense. If you want a decent service, use somebody else.”

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Posted 1 year ago

“Awful experience overall. Their website for adding extra items for a house removal didn't work. BUT it wasn't clear it wasn't working. The charged me an extortionate extra amount on the day with zero interest that I had already made the changes online. No replies to emails and lots of chasing up on customer services with no offer of any kind of refund or acknowledgment for their website fault.”

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Posted 1 year ago

“Professional, efficient and reliable.”

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Posted 1 year ago

“Arranged a pickup of in laws car which had to be left at a service station after he suffered a heart attack. Booked two days in advance, but due to the keys been taken home with him had to cancel a day later. Was denied a refund of £300 pounds because I wasn't over the 24hrs period, I gave them 20 hours notice!!!!. They've taken my money and not provided anything. DO NOT USE. Just an aggregation site, talked to customer services for an hour, and just kept on listing their terms and conditions. They will not help you if something goes wrong BEWARE. Arrange with a local company yourself. Didn't need the extra stress when dealing with a sick relative.”

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Posted 1 year ago

“Driver was punctual, carried few items alone and also did not mind few minutes delay at the delivery address. It was a pleasant experience with Anyvan. I would say best van service at this cost.”

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Posted 1 year ago

“Punctual and professional driver. Good handling of items.”

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Posted 1 year ago

“Excellent service at weekend.”

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Posted 1 year ago

“Energetic guys, quick to deliver my stuff. Polite. Definitely will Recommended to a friend. Thanks”

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Posted 1 year ago

“Appalling. Do not use this service. Driver arrived 2 hours later than the estimated eta with a full van and no room to load the pick-up. My move was cancelled. I waited all day in the delivery location for a no-show. My neighbour took the day off work to receive the driver at the pick-up location and when he finally arrived he was hostile and uncommunicative and stayed outside the house in his van for an hour before leaving without doing the pick up. The Anyvan customer service team were IMPOSSIBLE to get hold of (except the sales team) and when I did they were patronizing, passive aggressive, and deflected all blame onto me; stressing their zero refund policy. The person I spoke to was robotic, repetitive, and devoid of any humanity. To add insult to injury, this evening the driver called me privately to offer an 'under the table' out of hours deal. I now have to store all my belongings elsewhere and find an alternative. I've spent £££££s on train fares today plus £106 on AV and have now lost 6 days of my new tenancy agreement as I failed to move in. Untold stress. The worst part of it all was the expert gas- lighting from AV staff members who commanded me to back up my 'allegations' and quoted their twisted rule book at me. I honestly don't know how they can treat people like this, especially given moving is so challenging. The favourable reviews are utterly baffling and the insipid response to poor reviews are just pointless. Please don't use them.”

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Posted 1 year ago

“I really would like to be able to say… I really would like to be able to say great things about them, the idea is good and it kinda works. However, they broke one of my house plants, the overcharged me extra at the moment of loading because I placed a mug size plant into the larger house plant pot that was booked. They also lost one of my lamps. Because I haven't immediately spotted the missing item upon delivery and signed it, they are now lifted from any responsibility. My faulf.”

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Posted 1 year ago

“Great service and so helpful”

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Posted 1 year ago

“Great service. On time, polite and moved furniture with care,”

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Posted 1 year ago

“excellent job! drivers are super helpful, on time, quick move, super nice. I would definitely book them again in the future if needed.”

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Posted 1 year ago

“The young men who came to move my goods were polite and helpful, however, I was informed that my 3 seater sofa was not a sofa but a recliner! I had to pay £50 extra to have my reclining sofa moved. There is no one to talk to, just an automated system to agree the payment. My advice would be ensure you know exactly what you are booking or be prepared for extra charges.”

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Posted 1 year ago

“Good service from Anyvan They arrived punctually & the men were very polite & helpful”

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Posted 1 year ago

“Great service from first enquiry to unloading the goods at my end. Updates on delivery, confirmation and live time van tracking with contact number all made for a first class and anxiety free experience , would definitely recommend”

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Posted 1 year ago

“I’ve requested transfer big refrigerator, corner sofa, four chair dining table, microwave and washing machine from a ground floor 15 Llys Ardwyn to third floor 38 Llys Ardwyn, Aberystwyth on 10 May 8-10 am for a price of £195 including £12 for non flexible time. The company called me on 10 May 8 am asking to change the time!!! Claiming it was far for them!! And come 4-6 pm or 10 pm! As I had tight schedule and paid for fixed time I asked them to refund the extra charges and reschedule for next day. On 11 May the labors came angry as they travel from Manchester to Aberystwyth and started to fish… “that’s a corner sofa! It’s a big refrigerator! We were supposed to use the van, your appointment is far from the street! We need extra £195 to carry out the deal” My wife asked them to cancel but they squeezed her that the initial payment would not be refunded. Under pressure and tension, she paid them though I was insisting not to but as I was abroad and have no coverage to talk to them. And they transferred the items. This is the worst service ever I dealt with looked like gangsters or thieves, sorry to use such words but that’s what I felt especially while I was away and couldn’t chat directly. I’ll find out a legal way to sue your company for unprofessional behavior and non transparency”

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Posted 1 year ago

“The guys were great - on time and very helpful. Will definitely use again”

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Posted 1 year ago

ANYVAN is rated 3.3 based on 2,414 reviews