ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,480 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely FANTASTIC SERVICE!! Awesome communication!! Thank you very much!!”

Helpful Report

Posted 3 years ago

“Everything from booking to completion of the job was done in a professional manner with customer at the heart of what they all do. Thanks and I certainly recommend your services.”

Helpful Report

Posted 3 years ago

“Charged me £70 for a job. Then cancelled as they said it needed two people even though there was someone there to help the driver. Then tried to charge me £150 for a two man job from Essex to London!!! Absolute rip off. They wouldn't refund my £70. AVOID”

Helpful Report

Posted 3 years ago

“AVOID THIS RUBBISH company if you want mental peace. More likely a scam. Took money, did not do the job. Most of the reviews of this company are fake, put by its partners. Anyvan is possibly a middleman, who provides a platform for small moving van businesses with absolutely ZERO responsibility of their behaviour. So, neither anyvan or the van company takes professional responsibility of anything and you are in your best hands. These are absolutely horrible people. My move was booked at 0900-1100 am pick up and drop off at 12:30-15:30. Around 3.5 hrs job. They arrived sharp at 0900 at location where I had to pick something and help in the pick up (fish tank). All details given to them was very transparent during booking and even took insurance for any damages. I had to drive to reach the pick up place- someone else's house. It was a big move and I did not know they are coming sharp at 0900. I reached the location at around 09:18am, there was a person on site who advised them to wait a bit. Immediately I received a call that your move is being cancelled and you won't get any refund. They said they cannot wait more than 15mins and it was 20mins (just 5mins extra) -I was already there and the driver can see me there. I admitted my delay in a big move, you have so many things to do and drove an hour to reach the place of pick up. I apologised to the driver and asked to lets start the work but looked least interested and it felt they do not want to do the job anymore. I even Sais I will pay extra for this delay from my side. They created a situation of extreme stress and rushed. They fled the place without informing me when I went inside to look for the thing to be moved. I called anyVan and they were rude and super unprofessional and told straight "we definitely won't refund you in any way" you were 5 mins late than our wait time. 5 MINUTES late, and they cancel all your big move and you lose all your money. Even 10-15 mins delay happens normally sometimes on motorways. I was left helpless in middle of nowhere, thankfully someone came to my rescue and last minute got help of someone and voluntarily paid them double the amount what I paid to these guys. I even said I am a NHS doctor and please understand, I apologised regarding 5 mins delay and I do not have time to reschedule and do this other time. But they were very blunt on phone and behaved very indifferent. I still cannot believe 5 mins delay and you take such extreme step in someone's big moved. Its not just money, you have caused extreme distress and waste of my whole day in this. You are absolutely pathetic and hope you fail miserably someday because you are not treating people like humans. More likely these guys overbook and cancel and scam people's money. This is because the drivers said they had some other job to do, HOW COME? you are supposed to do my job for next three hours (ok, minus 5mins). How come you have another job coming in when I am just 5 mins delayed. This is super scam and fraud people. Hope you get a lesson some day. Avoid these if you want mental peace.”

Helpful Report

Posted 3 years ago

“Van did not turn up. No reasonable replacement service.”

Helpful Report

Posted 3 years ago

“Anyvan please don't book with this company, no service done but took my money. very very bad scam company, demanding more money from me for the same listing.”

Helpful Report

Posted 3 years ago

“Stole £1000 worth of stuff, driver smelled of alcohol, charge me £55, to walk from my door to the carpark. Staff are racist ie dirty looks, ignoring when you talk to them etc. They ruined my business, so I ruined their's”

Helpful Report

Posted 3 years ago

“Did not complete the house move as agreed and what I paid ended up hiring a van and doing the rest of my contents with the outcome of a back injury been in last two months, plus their sub contractor they hired two clowns who stole £1000 pounds worth of my contents, plus had the audacity to charge me £55, to walk from my door to the carpark, behind flat. Been avoiding my calls last two months and ignoring my messages. Don't hire this firm.”

Helpful Report

Posted 3 years ago

“AV 6522616 Useless. Charged over 300 for a removal. Items damaged by unprofessional and uncaring people. Coffee table parts missing and damaged. Brand new bed ripped. Drier.... cable partly ripped out and left dangerous. When I discovered it I'd already tried to use. Live and nuteral wires touching and shorted out my sockets. I complained only to be told they don't know how long it will take for me to have issues resolved. Pathetic. Just to add they go on the side of the driver, who obviously deny any damage. I sent photos to prove, as requested, then they told me they also wanted photos prior to the move. I provided this knowing that the metadata can be used as with insurance companies, they claim it cannot be accessed except for on the original device. Total Bull. I have computer certifications. The driver "crashed the van" I have a witness. They will not accept a witness statement to a "crash" DEMAND CCTV!!! What a croc of chit. Anything to get out of paying for damage and/or loss of goods. I will continue to review this company on as many review sites as possible. They ruin my items I will ruin their business.”

Helpful Report

Posted 3 years ago

“Truly awful. Worst experience I have had. AnyVan keep very quiet that you don’t actually get the van just for your job. My job started at 8am and finished at 11.30pm, waking neighbours and my kids. Why? Because they did other jobs without properly disclosing. Anyvan outsource to local van drivers, and take no responsibility themselves. They did not want to hear my complaint. Cowboys”

Helpful Report

Posted 3 years ago

“Very impressive company the men were clean pleasant to talk too .started straight away no messing .cant say how impressed I was and will be asking them to quote me to pack and move me very soon.”

Helpful Report

Posted 3 years ago

“Awful experience: We acquired their service on 12/03/21. First of all customer service was really bad and had to wait for long time to get to speak to someone. Then the movers took a long time to sort out the updated quote as there was some additional stuff to be added to the list and they won’t move until paid fully in advance. The movers were not professional movers. It was very painful procedure, to be very honest. Took a long time to load the van and scratched the wooden wardrobe doors and the wall. Luckily the move was within the city and managed to complete in 12 hours. We had only a few things to be reassembled including one large bed. They didn’t reassemble the bed properly and lost one screw. Since then bed is making squeaky noises. We put one dismantled bed in the garage and found out that the sets of screws were missing. They did not reassemble the wardrobes properly too. They seemed very unskilled & unprofessional. We have moved houses before but this experience was very unpleasant and painful. I would never recommend their service.”

Helpful Report

Posted 3 years ago

“The two guys were brilliant as the sofa they were moving for us was huge and very very heavy. Although it was really a struggle to get it in the house they did it with good cheer and even put it together for us. I would definitely use them again.”

Helpful Report

Posted 3 years ago

“NOT RECOMMENDED!!!! Moving from Fleet to York - never had worse experience. They were late (because they took a job before us) even though we paid extra to book a slot, tried to charge extra and called up basically liers claiming we didn't say about extra steps - even though it's recorded, refused to accept the complaint and refund what we were led to believe by the driver should be extra and paid. We literally just wanted refund on the extra £70 the driver told us we have to pay or he won't touch anything, nothing more. Still they are fighting us over this goddamn £70. They had so much stuff in the van they destroyed our furniture squeeing it in, and on the top of that drivers haven't had a break before coming to us and so worked for an illegal number of hours (left for the first job around 3am and didn't eat or drink or stop untik thry packed our stuff at 8.30pm). We paid for them to pack the van and curry the stuff - we, two women, carried half of the stuff AND had to help them pack the van and tell them how to take some of the furniture out - they, the professionals, didn't know how to do it properly. Not even mentioning the wall damage because of how they carried stuff. The insurance company they work with is equally as terrible, trying to charge ridiculoucly high excess fares and refusing to compensate because our chest of drawers still works even though it looks like someone chewed it and spat it out and it's worth only throwing out. We've been battling both for DAYS now. We lost several days, items and money. And we can't get anywhere with them.”

Helpful Report

Posted 3 years ago

“The lads were prompt polite and very efficient I would definitely recommend them”

Helpful Report

Posted 3 years ago

“Very good service, I would highly recommend AnyVan”

Helpful Report

Posted 3 years ago

“The guys were friendly, helpful, and polite. Thank you, you made this moving stress-free!”

Helpful Report

Posted 3 years ago

“Excellent and professional service. Prompt and pleasant staff.”

Helpful Report

Posted 3 years ago

“Any Van - Any means any or none of vans will show up !!! Maybe very small van or half full width some rubbish. Save your self and your family from disappointment. If you looking to move home just book legit local removal company.”

Helpful Report

Posted 3 years ago

“Great reliable service! Will definitely use again and recommend!”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,480 reviews