ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning do not hand over your Bank or credit card details. They have charged us £1195 for a move we never agreed to and because we failed to cancel it within 48 hours we actually cancelled it in just under 47 hours they have stolen half of the money £597 for doing absolutely nothing. We could have rescheduled but they wanted and extra £300 but after reading other peoples reviews about their experiences with drivers decided to cut our losses and take the hit. this how this company makes its money. We will never go anywhere near this SCAM company and would advise everyone else to do the same.”

Helpful Report

Posted 1 year ago

“Prompt and efficient”

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Posted 1 year ago

“I have used anyvan before to move my motorcycle, however this time the service was not as good as last time.”

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Posted 1 year ago

“Efficient, courteous and good value for money.”

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Posted 1 year ago

“I think they are scammers. Anyvan just changed my task, my task of moving piano and small item from living and moving 50sqf storage things were changed into "3 items", offer accepted attempted to increase, suddenly I got cancellation, still no deposit refund. I feel this is a scam. Do not hire via them!”

Helpful Report

Posted 1 year ago

“Please please please DO NOT USE THIS COMPANY unless you are prepared to lose a lot of your money and gain a great deal of stress and pain. I contacted them because I needed a removal company. The agent was very persuasive and after I sent him a video of the content to be removed he sent me an estimate of £1254 which seemed reasonable. When the movers arrived one did not speak English at all and the other had probably a vocabulary of no more than 20 English words. By gestures they indicated that they were not going to transport more than half of my flat’s content. When I tried to contact Anyvan customer service this wasn’t possible and I was only able to approach it through the movers phone. I had to accept their request to pay a further £526 to complete my removal. When the second set of movers arrived two hours later they had no boxes (which were clearly indicated in the contract). I had to frantically go to the nearest DIY store to buy boxes which cost me an additional £200. Once both set of mover’s vans were full they didn’t carry out any more work. My flat had still an enormous quantity of items left including the whole kitchen which had not been touched. This can be seen here https://www.youtube.com/watch?v=VCrhtwAaC6Y I finished packing on my own at 3am the next day The contract was sent to me after I paid for the service and by paying alone you accept the terms of the contract (that you were still not able to read). On section 2.4 of the contract they mention “partners” referring to the outsourced underpaid staff that they use. Please consult this site to check some of Anyvan’s actions https://the.organise.network/campaigns/network-fair-pay-for-drivers-doing-your-work-d20ec923ecc31a41. In order to escape any liability for themselves In this section they clearly indicate that they will accept no liability for anything that their “partners” will do. Anyvan’s CEO is Angus Elphinstone, His details can be found here https://contactout.com/Angus-Elphinstone-418083 I have reported him as the director of Anyvan to the police fraud department https://www.met.police.uk/ro/report/fo/v1/fraud/ I would encourage all of you who have been defrauded by Anyvan to report it on this site. If there are enough complaints they may very well be motivated to act.”

Helpful Report

Posted 1 year ago

“Our driver and mate were professional, worked very hard to deliver our goods on time, very quick, organised and would definitely recommend. Thank you Amir and team. Job date 21/10/23”

Helpful Report

Posted 1 year ago

“The delivery man arrived on time, was really professional, and delivered our items on time.”

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Posted 1 year ago

“Very poor services pls avoid”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“My 2 moving men were super helpful and worked really hard with all my boxes taking them up and down stairs as I moved into a flat without a lift. Thank you again to them both and I would recommend Anyvan, any day!”

Helpful Report

Posted 1 year ago

“THIS COMPANY CHARGED ME 400.00 FOR A BOX CHARGED TWICE A BUNCH OF COW BOYS WILL NEVER USE A GAIN POOR CUSTOMER SERVICE DISGUSTING”

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Posted 1 year ago

“Brilliant Job! Bought a large chest of drawers in the Cotswolds and AnyVan, at a very reasonable price delivered it to Essex. Such a grrrreat service! What did we do before the internet made these fab services available.”

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Posted 1 year ago

“I am extremely disappointed with the service I received. I paid £200 to move a small number goods from Manchester to Liverpool. The driver turned up late. He refused to take some of my goods even though there was plenty of room in the van. He did the bare minimum throughout and was extremely rude to me. He just put my goods on the pavement. He did not help me move things into my flat. I had to do it on my own and eventually got a kind neighbour to help me. I am very angry about the way I was treated and would like a refund as soon as possible.”

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Posted 1 year ago

“Thank you for providing exceptional service. Can’t Thank you enough super great , the best.”

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Posted 1 year ago

“Punctual Polite Professional Friendly Recommend”

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Posted 1 year ago

“Very reliable service would recommend”

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Posted 1 year ago

“Very reliable service would recommend”

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Posted 1 year ago

“Terrible. Damaged my new mattress by getting black marks across it by lying it on their van floor with no blankets! Damage my Bramdean new fridge freezer by lying it down! Forgot to remove a single bed and couldn't return, so I had to pay someone else to move it. Horrendous service.”

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Posted 1 year ago

“Very reliable service would recommend”

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Posted 1 year ago

ANYVAN is rated 3.3 based on 2,413 reviews