ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,479 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time I had used anyvan and it will be my last. Although I booked through them, they appear to contract the work out to other company's. That's fine except on this occasion my LED TV was damaged during transit and Any van refused to pay. Citing that there was no evidence that the television was damaged by the driver. Very poor customer service, very poor company. Better off going to a proper removal firm. It may be more expensive, but at least there professional”

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Posted 3 years ago

“Excellent service, kept well informed and reasonable prices. Will use again.”

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Posted 3 years ago

“The worst ever please avoid”

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Posted 3 years ago

“Very angry. ANYVAN didn’t show up, we were left stranded on the side of the road in very hot weather. My mother has Alzheimer’s and my dog was also with us. I phoned their customer services and they didn’t care, I asked for my money back, they said not for 5 days would they refund. I had to find another firm who could help us as we were stranded. It took 8 hrs before we could start the journey home 150 miles away, we didn’t get home until 11.30 pm due to these bastards. From my experience don’t use them. 😡”

Helpful Report

Posted 3 years ago

“When I first used anyvan I was super happy with the service that I had. However the second time will be the last time due to the inappropriateness of the van driver. As soon as they had packed my stuff into the van he was offering me a lift in the van and I had said many times that I wanted to get the Uber and he kept insisting. It made me very uncomfortable from that moment on. When we arrived at the destination and whilst he was helping me move things in I told him to leave the stuff in the hall way of the university accommodation but he insisted that he would move it in to the flat and into my room. When we got into the room he started to ask personal questions like my age and if I had a boyfriend. He then went on to ask me on a date, when I had tried to be nice and say I wasn’t interested he kept offering and said that he’ll buy me a car and get me anything I wanted. It made me feel extremely uncomfortable since due to the job he had my number and my address.”

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Posted 3 years ago

“Drivers were punctual, polite and very careful with my possessions.”

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Posted 3 years ago

“Anyvan have the worst customer service and have massive delays on delivering.”

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Posted 3 years ago

“Guys who did removals were great ,unfortunately we had some damage and not heard a thing from them”

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Posted 3 years ago

“Avoid this company like the plague they are a call center that employ a man with a van they are total ally unreliable, should have turned up at 8 30 came at 1pm they are unprofessional and untrained they didn't have a clue when it came to getting furniture down stairs and couldn't even get my sofa out of the lounge without me taking the feet and doors off it went in of when it was delivered new . I had a lot of damaged to my wardrobes and they didn't wont to know after the event because they told me I had no evidence it was done by the drivers i.e. pictures of before and after who does that obviously me in the future”

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Posted 3 years ago

“The driver is very professional and responsible.”

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Posted 3 years ago

“Dreadful company to work with AVOID They take your money (not cheap to start with) and then don't send anyone!!!! When paying for a service you don't expect to take 2 days out of your life to have a shelf delivered. TERRIBLE company”

Helpful Report

Posted 3 years ago

“Everything was alright”

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Posted 3 years ago

“Helpful and equipped”

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Posted 3 years ago

“Helpful and equipped”

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Posted 3 years ago

“Firstly I was quoted over the odds for a job. Amir was 2 hours late arriving making people late for work, causing financial strain. Demanded another £100 cash from me or refused to take the goods, uprooting my life 3 hours away I had no choice and had to find the money from friends and family. Then on arrival refused to unload the goods without an additional £280 - he dumped the goods outside the building because I refused to pay it. I had already paid infull for the job and been demanded more cash otherwise they threatened not to take the goods. I paid over the odds at £700 Plus the additional £100 I had no choice in paying so a total of £800 to move 1 bedroom worth of goods - yet was the quote price of a 3 bed house!! I have all photos of the items moved and the items quotes to prove how under the quote it was yet still demanded more. Was a complete scam, was blackmailed, manipulated and I am utterly shocked to have been put in the position I am in. How Amir sleeps at night scamming innocent customers of extra money is beyond me. A full experience has been emailed to customer care and if nothing is done then I will have no choice but to seek legal action. Avoid at all costs! Nothing but a scam.”

Helpful Report

Posted 3 years ago

“Very punctual and very pleasant. But didn’t wear masks!! Other than that I have no problem.”

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Posted 3 years ago

“Very punctual and very pleasant. But didn’t wear masks!! Other than that I have no problem.”

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Posted 3 years ago

“Terrible company. Absolute sham, took my money and then made it clear on the day they had no plans to actually send a van out. They assume people will be ok rearranging and are perfectly happy to leave people in the lurch. I would avoid, only ended up having my stuff moved by getting into contact with a local trader.”

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Posted 3 years ago

“Great service. All collected and delivered exactly on time. Drivers quick and efficient. Loaded 3 seater and 2 seater sofas and poufe in about 10 minutes!”

Helpful Report

Posted 3 years ago

“Great service. All collected and delivered exactly on time. Drivers quick and efficient. Loaded 3 seater and 2 seater sofas and poufe in about 10 minutes!”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,479 reviews