ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,479 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like to say the men where very clear and whent out of there way to make sure we were happy 👍”

Helpful Report

Posted 3 years ago

“What a mistake to trust anyvan to do our move... 1. We had booked our move for 9-10am. The driver that was supposed to come was unable to. So last minute anyvan found a random guy with a van and sent him to do our move 5 hours late. This guy even brought his wife with him to help. 2. The van was small, they didn't have anything to cover our mattress (even though we paid for packaging), so I had to use my bedsheets and they didn't use any protection between our furniture in the van. There was no type of protection, no padding, no straps, nothing at all .... Therefore EVERYTHING was scratched and damaged. 3. They broke our wardrobe while trying to disassemble it in front of our eyes and straight away they started taking photos of the damage they caused and tried to make us sign a waiver in order to avoid any responsibility for it. They were unable to assemble it properly in the new house and they left us with a leaning wardrobe which we later broke apart and took to the tip as it was unusable. 4. They got in the van to go to our new house and left 2 (out of the 10) furniture we needed to move behind. We had to ask them to come back in and get them. 5. They left the old house dropping a leg of the desk on the road. Luckily we were just behind them with our car and collected it. If we had rent a van for a day we could have done the move ourselves with much greater care and with no damages and scratches. The only good thing is that our most valuable items (TVs, computer screens etc) we moved them ourselves with our car. They would have destroyed everything.”

Helpful Report

Posted 3 years ago

“First of all , I booked anyvan due to the excellent reviews . I paid my £570 in good faith . My van turned up on time the only positive .I looked out of the window and saw a rickety old van coming up the street , not the anyvan I expected as advertised . The driver and his assistant got out came in the house smelling strongly of cigarette, looking disheveled. Again not as per anyvan advertised. No mask no shoe covers and it was raining . Goes in the siting room picked the settee up couldn't get it through the door . We tried to explain it came in 2 , difficult as the driver spoke little English and the assistant none. They go to get electric screw driver , no charged up , so they then put about 4 boxes in the van . They stop that go upstairs and try yo take beds down , come down stairs we forgot the screw driver and Allen key .wheres the nearest b and q and off they go .It was at this point I realised they had no clue what they were doing . They come back and eventually started to pack the van ,which was dirty inside . My husband gad to guide them , he then went with them to the lock up as my furniture was going into storage .We simply had no faith in them whatsoever ever .During this process the driver has a long face ti e conversation with a woman on his own language . I have complained several times about this and feel we should be compensated. I eventually got a voicemail message they are using this as a learning g experience and I will not be compensated . This is falce advertising, and i will be reporting this. I am not hear to be a learning g experience for anyone unless they ask and I give permission . All I can say is avoid this company . To anyvan please tell people the service they booked is not necessarily what they will get , be honest . Falce advertising !!!!”

Helpful Report

Posted 3 years ago

“Excellent quality service and delivered on time”

Helpful Report

Posted 3 years ago

“Terrible, avoid at all costs! First off, they moved only half the items I paid for. They also damaged a newly renovated kitchen & then refused to compensate me for any of the damage. I’ll be referring them to the relevant Ombudsman.”

Helpful Report

Posted 3 years ago

“HORRIBLE EXPERIENCE!!! AVOID IF POSSIBLE!!! The movers asked me to remove a protective layer of wrapping around a credenza to see if it would make it lighter (it didn't). They then turned it upside down and used a dowel post to rotate it, causing irreparable damage to the veneer in multiple places. They then rammed the credenza into my heating unit, deeply denting the metal housing. The movers at no time notified me about the damage that was caused. The credenza was the last item to be unloaded, and it was trollied in and unloaded at an angle that concealed the damage to the top. After it was unloaded I watched at a distance while the movers were looking at the top of it, but thought nothing of it until I saw the damage after they had left. It is now clear that they saw the damage and tried to hide it. I also chose the size of the storage unit based on the size of the large pieces of furniture to be moved. I have a 35 square foot unit, but without the credenza I would only need a 30 foot unit. As a result, I'm now paying to store a piece of furniture that has lost all value as I do not have the time/resources to change to an alternate unit at such short notice. I will also need to pay someone to dispose of it on my return to the UK, as it's resale value is effectively nothing at this time as the cost of repairing the veneer and legs is in excess of its value.. This negligence is going to cost me well over 1000 pounds to rectify. When I contacted Anyvan about the damage, they informed me that they will only cover up to 100 pounds for the damage to the credenza (I paid 1200 for it). When I asked about the heating unit damage, they offered me a 20 percent discount because I might be lying and that the damage could have been pre-existing. This despite multiple witnesses that the units were undamaged prior to the mover's arrival, and a dent that watches the damage on my credenza. I am rejecting their offer and exploring other legal avenues. If you value your sanity and your possessions, please DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Just what you want, turned up exactly on time. Courteous and professional, will ask them again.”

Helpful Report

Posted 3 years ago

“excellent service, thank you”

Helpful Report

Posted 3 years ago

“Racist, sexist, lazy, turned up with no boxes or bubble-wrap, shockingly ''wrapped'' items in grubby blankets only and extorted hundreds of pounds out of a window who had overpaid them already. I intend to take legal action on her behalf. I have moved dozens of time, here and overseas and never witnessed such criminal behaviour - they even said they could not put in an ''extra'' couple of rugs (which were not extra they had simply not boxed them) by telling her the Police would stop them for ''theft'' if they did. What a bunch of soul-less cowboys. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Punctual and very helpful”

Helpful Report

Posted 3 years ago

“I found a discontinued special needs pushbuggy for my son on Marketplace and needed help getting it transported. The site made it easy, the pricing was fair, the communication was excellent, and my driver was very professional. Highly highly highly recommended!”

Helpful Report

Posted 3 years ago

“The guys were excellent - showed up earlier than planned (but let me know in plenty of time - it was a much more convenient time for me, so I was happy). They lifted my furniture up two flights of stairs like they were wearing their civilian clothes whilst living a secret life as the actual Hulk. Incredible.”

Helpful Report

Posted 3 years ago

“Very poor service and drivers lie Beware!”

Helpful Report

Posted 3 years ago

“Only giving 1 star because I can't leave 0. Awful company. Both guys smoking weed, stolen an item from us worth over 1300£. One lad was on tag and had to leave the job early so he didn't get contacted by the police. One day job turned into 2. Items that was arranged to be built wasn't built.”

Helpful Report

Posted 3 years ago

“Awful company. I booked a van for a small moving, about 6 cubic meters. Driver arrived with a 7 meters long van, basically a ferry, that could not fit into my secured parking. The rubbish van enter with no problem. AnyVan not only could not find me another driver for the same day, but force me to pay 100 gbp rebooking fee + 50% surcharge for any additional item I wanted to add to the booking. So basically my move was postponed by 1 day with high distress and on top I had to pay extra for a service that was not required as a small van would have made the job. On top, the driver was so rude, already complaining he was late for the next booking while you book for a 2 hours slot. I eded you paying 500gbp for a small move, the same as more reliable companies would charge. AVOID AT ALL COST”

Helpful Report

Posted 3 years ago

“Appalling service, arrived late even though I paid extra for a slot, had to share the van with multiple loads, couldn’t take my whole load as they AnyBan underestimate my cubic metres and tried to blame me, customer services argumentative and rude- avoid at all cost”

Helpful Report

Posted 3 years ago

“Quick and efficient”

Helpful Report

Posted 3 years ago

“I booked a move for an accessible two bed flat, destination half a mile away; they charged me £250 which I accepted even though double the cost of their competitor. I tried to edit my booking to add a couple of extra items but because I was within the cancellation window (I was about 30 hours from move time) they charged an extortionate uplift to add a few extra items. I ended up cancelling at a cost of half my fee and getting someone else who still ended up cheaper even considering the cancellation cost. Should also add that despite advertising as a man with a van they intended to send women for the move - not a problem but bear in mind if you have heavy goods. DO NOT RECOMMEND.”

Helpful Report

Posted 3 years ago

“Delivered with care and courtesy. Would definitely recommend.”

Helpful Report

Posted 3 years ago

“Booking was easy, driver was punctual and helpful”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,479 reviews