ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,485 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the worst case of being ripped off I have ever experienced. The service described was nothing like the service provided. They took my money and I ended up having to book someone else. The complaints procedure was non existent.”

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Posted 4 years ago

“Shocking. Beware!!! The service described on the phone turned out to be so different to that provided I had to book someone else and lost my money. I tried to complain and even had print screens and the call recording to prove it but they just didn't want to know.”

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Posted 4 years ago

“Very professional and helpful”

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Posted 4 years ago

“Don’t trust these guys. Completely awful. I was left completely stuck and the drivers refused to help. They told me the boxes I booked were too large and no one called to try to resolve. I lost nearly £300. The service agent was almost gleeful in his unhelpfulness.”

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Posted 4 years ago

“Very pleased, van arrived at time given, the two men worked quickly and carefully loading the furniture. Delivered promptly and unloaded carefully. Thank you, would recommend Anyvan.”

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Posted 4 years ago

“Very good service, a few worrying glitches with the texts and knowing who was sending what but all worked out fine so very pleased.”

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Posted 4 years ago

“The guy was awesome and super helpful. My truck did arrive with a smashed rear light though that I doubt I can claim for”

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Posted 4 years ago

“Don't provide any detail of their atypical and strict rules in advance, seemingly just to rip you off even more. Van show up outside the time slot you specifically pay for as many other reviewers have said. Because they're trying to cram in so many bookings to maximise money for them, they're completely unreliable. When I complained about this I was told it was obvious that I should have called them again to tell them the time of my booking - they alreafy know the time it's literally the whole point of booking. Why would I be calling them several times to tell them the time I'd already booked? Especially as they don't answer the help line. Would recommend booking an individual instead - prices are the same but the service would actually be what you pay for. Customer service when you call complain (when you finally get through) that they didnt fulfill your booking is awful, patronising and with an uneseccary attitude.”

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Posted 4 years ago

“Very kind and helpful... Took good care when removing the goods... Sadie”

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Posted 4 years ago

“Really impressed with polite and efficient service from both call centre staff and delivery man. Very reasonable rates too. Will use again should the need arise.”

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Posted 4 years ago

“I booked through them for a house move. As I initially wanted to be out of the property by 2pm , while I was putting my order online I contacted their customer service for advise regarding the booking slot. I was advised by a woman to book 10-12pm slot instead as If I booked 12-2pm slot, the driver can turn up at 2pm and that would be risky. I followed the advise. On the day a luton van with 2 men turned up at 10.00. I knew the van was too small for my stuff. They said I will have to pay if they I went over my 2 hours . slot. I called the customer service and they said that correct. They were very rude on the phone and did not want to take responsibility for the advise they have given me. I was left very distressed as I already paid 511 pounds for a 5 mile distance move and now they wanted to charge even more. The guy on the phone said a manager will call in 24h to discuss the misunderstanding but i have never received a call. I called after 2 days and I was told that there is no need for a manager to call as my issue was not their fault. I wanted to raise a complain so that this thing does not happen again to others and they said they don't take complaints !!!!! What a service !!! You cannot complain or talk to a manager!!! Please avoid at all cost. Rather book with a reliable service that avoids the stress on the day. Moving is already stressful but dealing with this scum company is even worse. AVOID AT ALL COST if you want a LESS STRESSFUL DAY. THEY DON'T take responsibility. When I said I am going to write my experience as a review , the guy just said, "that's fine go ahead", very rude with awful customer service.”

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Posted 4 years ago

“Easy to arrange and reliable with good tracking system”

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Posted 4 years ago

“Really impressed with polite and efficient service from both call centre staff and delivery man. Very reasonable rates too. Will use again should the need arise.”

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Posted 4 years ago

“I booked my son to move from a 2 bed flat to a 3 bed house. The van!! Was due to arrive between 10 & 12 they arrived at 2.... with a small van, the guys were very nice but I knew we weren’t going to get all my stuff in that van. They said they couldn’t take my cooker washer and dryer as it wasn’t on the inventory, I didn’t even know there was one as all that I could highlight was the rooms. We paid 252 to move 6 mile, what they said they would take would only have filled a third of said van, we had to pay another 42.50 to fill the van but still had to leave loads of stuff behind. This company is rubbish, when dealing with removals previously you book a man and 2 men and a vehicle depending on flat, house etc and full or partial move. Warning please do not use”

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Posted 4 years ago

“Excellent service, very punctual.”

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Posted 4 years ago

“Absolutely rubbish, she service, idiot Matt on the phones, take your money and send a fat man and his dumb kid, not professionals. Damaged my good and flat and the disappeared. Never ever use this company, they are @hit!!!!!. When you ask for money back then they show true colours, this review was from 3 days ago”

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Posted 4 years ago

“We booked and paid a month in advanced. Called to confirm 2 days ago. Yet, they ever showed up, then we called to find out they cancelled, with no notification. No attempt to help find another van. Complete rubbish and scam. Oh, and no money back yet. Now they also don't reply on the phone. Avoid at all costs.”

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Posted 4 years ago

“A joke of a company, the day before I was called to confirm the booking (items and location) and charged me more of the initial quote to adjust, when the day of the moves comes, the driver puts the item in the van, goes to the delivery location and states it's unsafe to unload as described in the quotation, and I should be happy he does not leave the items in the middle of the street. Call to the customer service was a completely waste of time. Do a favor to yourselves and avid this company.”

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Posted 4 years ago

“AVOID!!!! Lying drivers, poor customer services, do what they can to wiggle out and not take responsibility for furniture damage claims. DON'T USE, DON'T TAKE THE RISK. THEY DON'T USE THEIR OWN DRIVERS AND USE 3RD PARTY Inividuals/companies. This company is NOT registered on any of the Ombudsman schemes there you DO NOT HAVE THE SAME PROTECTION. FIND A COMPANY THAT IS A 'REALLY MOVING' OR PART OF 'R. I.O.S' AND DON'T MAKE THE SAME MISTAKE WE DID. First off, we had our house move booked for between 2-4pm. The drivers didn't arrive until 5:20pm!! I watched as they rushed to take my furniture out of my house, knocking and bashing it against almost every wall on their way. At one point they turned my £1,100 sofa bed on its side causing the mechanism to fall out onto the pavement outside breaking one of the feet and gauging the frame. I even had to go and help them to put it back in as they struggled to keep hold of the whole thing but at this time I didn't notice the extent of the damage. They then took my furniture to our new house where my partner was waiting. At this point they scraped the arm to the same sofa a cross a wall causing staining to the arm. By the end of it all, we had a damaged wardrobe which was inside the door to the frame (God knows how they managed it), they cracked and broke my sons cotbed and also the sofa-bed as mentioned above. Extremely unhappy, I emailed the company and filled in the relavent details on their claim form. After not much time at all, they came back to me and told me they had reviewed the case in full and in similar words, "the drivers don't recall any damage, the vehicle was more than big enough to fit all of your furniture whilst being strapped safely inside. And unfortunately as you don't have pictures of the areas of furniture that are damaged PRIOR to the damage, your claim is unsuccessful".... Now I'm not sure who takes photos of underneath their sofas, under their children's cot beds or the inside of their wardrobe frames but surely you cannot expect people to do this? I have emailed several times now and all I get it basically, "sorry we are just the mediators/middle men". The fact that witnessed as they recklessly knocked and banged my furniture against the walls both inside and outside my house and at one point, was even forced to help as I watched them drop the sofa bed mechanism out of my sofa, causing damage to arou d £1,500 worth of furniture, and then to be told sorry, there is no evidence and the drivers said "it didn't happen" makes me very annoyed. Like I said, gamble at your own risk but if I was you, I'd pay a little more and get a proper service with a company that is regulated. Oh yea, they didn't wear masks or gloves either.”

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Posted 4 years ago

“Perfect service! Professional,friendly and very helpful. Would definitely recommend and i would use them for all my moving. Thank you”

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Posted 4 years ago

ANYVAN is rated 3.3 based on 2,485 reviews