ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are so many hidden costs, and lies that the company tells, and leave the poor guys doing the work to face angry customers like me. Do NOT use this company, there are more reliable, HONEST people around who dont lie during the quote. I will make sure as many people know never to use or trust this company as I can.”

Helpful Report

Posted 4 years ago

“Ripped my elderly parents off £1450 ,wanted another £600 to move them from Scotland said they needed another van ;disgusting company that left them penniless and stranded”

Helpful Report

Posted 4 years ago

“AVOID - cancelled our job at 5:30 the night before and left us in a position where we have had to leave our house contents in a house that we no longer own whilst the new owners have moved in!”

Helpful Report

Posted 4 years ago

“The worst removalists I've ever seen. They should be ashamed to be even advertising their business. Absolutely disgusted with their service.”

Helpful Report

Posted 4 years ago

“Very disappointed with the service. I booked a house move 200 miles away over a month before the actual day, all confirmed by AnyVan. I had no communication about a particular time slot (was meant to receive a 2h time slot within our booked 5h slot) and when I checked this twice with customer service, I was told it was all fine. So on the day we got up early waiting for our allocated two men and a van. We tried to contact the person multiple times unsuccessfully, but customer service insisted it was fine. When the time slot expired and we phoned again we were finally told that the driver has left the company and they didn't know about it earlier. I would really expect that AnyVan would know who's is working for them and when someone leaves, they allocate new people to their customers on time! After multiple phone calls to the day team explaining that we had to move out that day they managed to find us alternative men who came nearly 8h after the end of our original time slot. During the whole ordeal they weren't even sure if they would manage to allocate us a new driver! Needless to say this was a very stressful and tiring house move. Despite all this, customer service and in the day teams are easy to contact and they try to help as much as possible. Also the men who came late in the evening were very polite, careful with our furniture and completed the job well. They loaded and unloaded quickly, nothing was damanaged and communication with them was on point.”

Helpful Report

Posted 4 years ago

“They were a great team who worked so efficiently together. They were punctual, polite,communicative and energetic. They operated in a very covid safe manner and I would recommend them to anyone.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID Absolute joke. They turned up 90 minutes late, placed me under immense stress and pressure as I had a fixed time which to give vacant possession of my house. Customer services responses have been diabolical, absolute shambles. I incurred personal charges due to their incompetence, that they will not refund to me as it was a charge outside of their contracted hours... that they DIDN'T even turn up for!! Turns out they're just a booking company and subinstruct all of their jobs. Once they have your money you may aswell be dead to them. Shame their service couldn't be given -5 stars”

Helpful Report

Posted 4 years ago

“Excellent communication, service and price from pick up to delivery.”

Helpful Report

Posted 4 years ago

“This company stole my property. They were moving one of there customers into a flat and when they left they took my dishwasher which was temporarily sitting in the hall. I have phoned them today to ask why they did this and to get it back and have told me that because I am not the customer they can’t help me. Their suggestion was to phone the police! To phone the police during a pandemic! I think this is outrageous! They have stolen my property and do not want to answer for it! When I asked to speak to a manager I was denied this also.”

Helpful Report

Posted 4 years ago

“Impressed with the service of Anyvan they were punctual, polite, extremely helpful. I would have no hesitation in recommending them.”

Helpful Report

Posted 4 years ago

“Absolutely fantastic from first contact through collection and delivery. All communication was on point, clear and followed up. Would certainly recommend if you require a long distance car collection”

Helpful Report

Posted 4 years ago

“Very quick responses to my inquiries. Well organized! Used them twice and both companies used were reliable.”

Helpful Report

Posted 4 years ago

“Driver turned up late due to ‘flat tyre’ honestly the van didn’t look road worthy. Headlight not working. Only took 3 quarters of the listed shipment. Broke our wooden swing seat. Unable to claim as I needed docs dating back 8 years. Spoke to customer services who explained they would investigate. Still awaiting feedbac!”

Helpful Report

Posted 4 years ago

“This company STOLL £400 from our bank account. They turned up late and vacated our property 3 house late. They damaged our furniture and left my daughters little tikes play house at the property because they couldn’t dismantle. They advised us the incorrect amount of boxes for a typical 2 bedroom house and then took money from our account without authorisation. We had purchased the premium packing and removals package and we had to pack most of our stuff and also dismantle as they were so late and we were still out of the property 3 hours late. We had to ask my sister in law to provide emergency childcare during lockdown because the property was NOT SAFE for my children to return to. THEY PUT MY CHILDRENS HEALTH IN DANGER BECAUSE THEY WERE SO INEFFICIENT AND THEN THEY ROBBED MONEY FROM OUR BANK ACCOUNT £400 RIGHT BEFORE CHRISTMAS. They have stolen from my my family and ruined our Christmas in the most diabolical year. Vile, vile company. You should be ashamed of yourselves.”

Helpful Report

Posted 4 years ago

“I booked a collection. The driver called to say there was more stuff than my estimate. I was in a work meeting so could not answer though i would have paid extra is asked, 11 mins later he left the storage unit and Anyvan kept my £186 blaming me for not picking up the phone. So yeah i think this service is pretty shocking. I have used them before and the drivers turned up late that time.”

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Posted 4 years ago

“Team were early, helpful and polite. Can’t fault them”

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Posted 4 years ago

“Team were early, helpful and polite. Can’t fault them”

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Posted 4 years ago

“Really great service, both over the phone from the customer representative, and from the movers themselves. Timely, accurate updates on arrival times, and Ernestas and his partner were professional, friendly, and very helpful. Would highly recommend!”

Helpful Report

Posted 4 years ago

“Very hard job for little money and if they knows that you got any tips from the customers they will deduct from your total invoice. Also the management not arranging the job if you agreed with someone there the others will denied what you agreed STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“This is the worst removal company ever. They don not quote accurately, the price goes up and up and up. You are charged £48 per hour after the first 15 minutes of waiting for your keys. The removal guys have a job afterwards, so they are in a hurry, meaning they just dump your stuff in one room. If you want to pay a fortune for a terrible service...then go for it but seriously they are the worst. RIP off merchants”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews