ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,478 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking experience. Driver arrived exactly on time with a van that was more than big enough to transport the good. Drive and helper both assisted in carrying heavy items out of a tricky 2nd floor apartment and unloaded in to a storage unit.”

Helpful Report

Posted 2 years ago

“My 80 year old mom used any van when they arrived they said had to pay another £300 on top of the £1400. Already payed as had to walk up a pathway. When delivered to new address tv screen was smashed scratched walls in new home red box smashed to smithereens. The delivery men said it was not them. Who was it ? Also van to small had to leave a lot of items behind. The next day rang anyvan to claim as mom had the platinum service. Chap said could not get into computer but would ring back Monday but didn’t I called 5 days later to be told Inshurance was only 5 days. When you move there’s a lot to do and we’re never made aware of this 5 day Inshurance Anyvan spoke to drivers and they denied everything even the smashed plastic box. So the platinum service means absolutely nothing. Anyvan just took the delivery men’s word and nothing else I even e mailed the CEO to which I still have no reply 3 weeks later they fobed mom of with another insurance company where there’s £250 excess to pay. (Please avoid this company at any cost)”

Helpful Report

Posted 2 years ago

“On time, everything went smoothly . Very happy with the service and the the attention to me as a client. I highly recommend Any Van.”

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Posted 2 years ago

“Always had good service and attention from Anyvan, Steve was a great communicator and delivered promptly”

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Posted 2 years ago

“Great service. On time, efficient and professional. Would highly recommend Anyvan and their drivers.”

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Posted 2 years ago

“Perfect apart from I was charged for two items instead of one so not quite 10/10”

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Posted 2 years ago

“Great pair of guys. Nothing too much trouble. Worked through without a break. Anyvan have a good business which I would use again. Competitive prices, we’ll worth a look 👀”

Helpful Report

Posted 2 years ago

“Whatever you do please dont use this company. We paid £2500 to be moved & they came with two small Van's that were bashed * beaten & dirty. Spoke to each other in their own language completely ignored us left 3/4of our belongings on the drive left bolts to the bed still in our old home. Neighbours had to look after our property till we could get another hire lorry and broke lots of lights & ornaments & offered £50.00 goodwill gesture. So please take head do not use this Company”

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Posted 2 years ago

“A company to avoid. Beware, this company will lie about the number of items and take additional money from your bank without your knowledge. BEWARE AND AVOID.”

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Posted 2 years ago

“Excellent Service provided from beginning of booking the job, to completion. First Class Professionals (2-man crew, both Driver & Helper). Highly Recommended!”

Helpful Report

Posted 2 years ago

“Hi I have had to reflect on the service provided by this AGENCY that BOOK individuals that are looking for work to earn an income that have a vehicle to move items We engaged with ANY VANS to provide at short notice (5 days ) to move our furniture and personal effects from a 2 bedroom bungalow from Somerset 72 miles to Hampshire We informed them that it would require a 2 x standard Luton van load They provided a quote and we paid in advance They sent two men with a Luton van from Peterborough who were an hour late who did their best to load but obviously couldn’t do so The individuals were employed do to do what they could do by Any Vans We were very distressed and dissatisfied as we had too leave our substantial personal property behind This resulted in having to personal hiring another vehicle to personally collect and transfer to our new home Conclusion I have at this moment not chased formally a refund from ANY VANS BUT I would advise be very CAUTIOUS in using this AGENCY As none of the removal individuals are employed direct If you do use them PLEASE MAKE SURE YOU TELL THEM ALL WHAT YOU ARE MOVING If not expect to be disappointed!!!”

Helpful Report

Posted 2 years ago

“Excellent service 5 Star all the way. Darren and his assistant were superb. Very efficient, handled everything with care and attention. Dismantled a large Sleigh bed and rebuilt in our new house. I can highly reckon this service.”

Helpful Report

Posted 2 years ago

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Posted 2 years ago

“Having booked a 3 hour window (9-12) for a house move, on the morning of the move I rang the driver to see if I could get a more accurate time only to be told AnyVan had booked him for 5pm that evening and he therefore wouldn't be able to help. The company apologised and refunded when they realised the error was theirs, but did not seem in the slightest concerned that it left me without removals on moving day with no notice and they said they MIGHT be able to help the next day but couldn't guarantee it. I couldn't take the risk. DO NOT RECOMMEND if you are relying on a particular day/time”

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Posted 2 years ago

“Service as advertised, quick and efficient. Would use again”

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Posted 2 years ago

“Awful company, like to charge you extra after they have arrived and are loading...like, walking too far from accommodation to van for instance when all was explained when the booking was made, charging for extras...or emptying perfectly packed furniture and not informing you. Removal mens attitude was extremely rude and demanding! I refrained from leaving a review for a few weeks to see if stress was a factor in my anger...but no, it's still there! 100% WOULD NOT RECOMMEND!”

Helpful Report

Posted 2 years ago

“Please beware of using this company. I had arranged and paid for my son to be moved from his old accommodation to his new one. They were aware he was a vulnerable student and assured me all would be fine. There failed to collect him, leaving him stranded hundreds of miles from home. He has called and was told the van was on its way. I missed a call at 13 29 pick up was fir 12.00 when I tried to call no response. We had to get a local taxi firm to help us. Contact them today, 3 days later was told they had a problem with the van. No email from then or call to my son. Disgusting service Edit”

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Posted 2 years ago

“Brilliant ! 100% I will use you again thank you”

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Posted 2 years ago

“Excellent service, the driver was first rate. Nothing was too much trouble.”

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Posted 2 years ago

“Buyer beware. If you read the fine print, AnyVan say they merely act as an agent between you and a removals company and aren't a removals company themselves. So, on the day they'll try to get you a service, but if they can't get one then oops! Too bad so sad. In my case, they no-showed with no notice on moving day. When I rang them up they said 'no driver has been assigned' and promised to get me a driver first thing the next day. That driver also no-showed, in fact they apparently never bothered to book one. They gave me a refund but just shrugged when I mentioned the fines, storage fees, and emergency service I had to hire. It's middle men pretending to be a legit removals company. Basically a scam.”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,478 reviews