ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,486 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful. They are the Donald trump of removal companies!!!! STAY AWAY They take your money and then hit you with hidden costs and charges. They are so rude and dismissive. A very underhand company. They are very used to people canceling their booking and refusing to refund their money. And they lie about what they had said.”

Helpful Report

Posted 6 years ago

“Not only were they 5 hours late but they broke things. I was promised a refund but only after complaining did they refund - £14 only! They think that makes up for the broken stuff, sever delay and extreme distress caused! They showed no sympathy and as a disabled person I needed someone reliable and caring. Lesson learned - for the same price I could have had a proper removal company move my home content!”

Helpful Report

Posted 6 years ago

“DO NOT HIRE THIS SERVICE. We went through reviews beforehand and decided to ignore the occasional bad reviews, and go with this 'cheaper' option. Bad idea. Absolutely disgusted with my service. I was informed at time of booking (when I hadn't finished packing) that any little bits and pieces that needed adding could be done so for an extra fee on the day. The drivers were so rude and left with half a van empty, when all we had left to take was a few pictures, a wine rack, and an ironing board. Our car was packed full so we couldn't take them. We even offered to pay more, but they said no and left. This meant we had to leave these items and return for them at a later date, 140 miles away. On arriving at the new house, the drivers placed all our items downstairs, including our superking mattress, which we then had to try and get up the stairs despite my partner having a broken hand. Their attitude was so disgusting whenever I asked them to place something in a certain room, that I felt uncomfortable being in their presence and ended up going to stand outside until they left. When I complained to the company about our experience, the customer service representative fought me tooth and nail on each issue, spoke very condescendingly toward me, and completely contradicted what the initial person on the phone said to me when I booked. Considering I booked over the phone, I expected the information they gave me there to be correct, but apparently it wasn't and they were just trying to make me happy so they could take my money. As for the extra items, apparently the drivers will not take anything that's not on the list, although when I tried to amend my order online prior to the move, it would not allow me to do so. The company also told me we had booked for a 'ground floor' move, so the drivers weren't obligated to take anything upstairs, however the representative on the phone at booking simply asked what kind of property we were moving into (a house), and didn't specify that we had to state some items would need to be taken upstairs. NOT WORTH THE MONEY. We paid £500 for this move, and would much rather have paid a couple of extra hundred for a good, local company who would do their job properly. WOULD NOT RECOMMEND.”

Helpful Report

Posted 6 years ago

“I used AnyVan through two separate bookings in one day and I was not happy with the service. For the first booking, i was expeecting to get two men and a man, one of the men cancelled with very short notice. For the second booking, the driver arrived 90min late, with almost no previous notice. The cancellations added so much stress to my big moving day. I will not use their service again”

Helpful Report

Posted 6 years ago

“Myself and my auntie booked a van with you last saturday the 4th of August 2018! The time allocated for us was between 12nn-6pm pick up TO Winchester and delivery to Slough. The van arrived 2:30pm which is 2.5hours late from the time allocated and then again arrived to deliver the stuffs at 8:30 in the evening! First when the delivery guys arrived at the picked up location there was no courtesy to say hello? or Good afternoon? or at least say we are from Any van... NONE!!!! Arriving at the property to say where's the microwave???? Second thing, they were busier over their phones while at work, they parked the van in the road blocking the whole street of people driving and screaming at us because they refused to move their van away from the road. Third, your staff ARE VERY RUDE!!!!! No apologies heard from the inconvenience of NOT COMING ON TIME. Contacting them and asking at least what time they would arrive at the destination because its already 6pm. There should be at least a courtesy call coming from them to say we will be coming 2.5hours late!!! But instead the answer was I dont know what time I'll be there??!?!?!?!?!??!?!? TO WHOEVER OWNS THIS COMPANY, IF YOU CARE ABOUT KEEPING YOUR COMPANY WORKING, AT LEAST TRAIN YOUR STAFF HOW TO BE POLITE!!!! THIS IS NOT THE ATTITUDE YOU SHOULD SHOWCASE WORKING FOR A CUSTOMER-RELATED INDUSTRY. i MYSELF WORKED IN CUSTOMER SERVICE FOR 13 YEARS NOW AND NEVER EVER SEEN CREATURES LIKE YOUR STAFF,, ITS EXTREMELY DISAPPOINTING!!!!!!!!!!! SECONDLY, AT LEAST TEACH THEM TO BE HUMAN WHEN THEY COME TO A HOUSE AND INTRODUCE THEMSELVES FIRST?!?! THIRD, STOP DECEIVING PEOPLE OF YOUR 5 STAR REVIEWS BECAUSE ITS A COMPLETE LIE!!!!!!!!!!!! THIS WAS OUR FIRST TIME TO TRY ANYVAN AND ITS GONNA BE THE LAST TIME! YOUR GUYS KNOWS NOT EVEN A SINGLE KNOWLEDGE ABOUT CUSTOMER SERVICE!!!!! NEVER TO ANYVAN AGAIN EVER!!!!!”

Helpful Report

Posted 6 years ago

“Theives robbers highwaymen/woman took money then made every excuse not to do the job. Lied about time Lied about driver calling Lied Lied Lied. A dishonest devious Company. I only wish I had read this site prior to booking. They go out of there way to find fault with a booking. Never confirm details prior. Take my advise Shriply is the best open and straight forward they dont even take the deposit till they have collected and final payment on delivery. Thats the kind of service we all need.”

Helpful Report

Posted 6 years ago

“Do not choose this company. They will lie to you. They will steal from you. I paid this company to help me move my bed from one location to the other on the 1st June. And on the day they didn't even have the courtesy to let me know around what time they were arriving. After chasing the company up all day and waiting for someone to arrive. I got a phone call asking me to reschedule the booking at 2pm. Which I couldn't do so I had to cancel and request a refund and some compensation since I had to chase other van companies at short notice on the day. They refused to give me a refund for numerous made up reasons. Driver knocked at 8am. That didn't happen. I and the two people I was living with heard nothing! Driver knocked at 1pm. Another lie. They tried calling me. No, I got nothing until 2pm. Anyvan- Instead of trying to cover up a service you didn't provide, focus more on actually providing a service. Do not take pictures of doors instead. It's disgusting and gives you no right to take my money. I didn't pay for that you disgusting company. Do not try to take advantage of people by stealing their money. I am not liable to pay anything, and you have no right to a single penny of my money because you have breached your contract. I would highly recommend anyone reading this to not use this service, they will steal and not provide a service you paid for. They'll just take as much money away from you as possible! Anyvan, stop lieing. Stop stealing. STOP reporting any negative reviews you get! I've had to report this company to trading standards! They can't treat people like this and get away with it. I am furious!”

Helpful Report

Posted 6 years ago

“Shabby treatment poor customer service. Booked a job for collection and delivery with time scale they confirmed for next day between 8am and 10am. They forgot to allocate the job. Called customer service. They said unlikely to collect that day but would try. Sent them a message on their contact form which , rather oddly they could not detect. They tried to re arrange booking for a different time but by then I had cancelled and they changed the booking message confirmation so deleting original details- sharp practice. I cancelled. They refuse to refund. A shockingly inefficient company.”

Helpful Report

Posted 6 years ago

“Do not use this company unless you have a completely free day on your hands. We had a very busy day planned and AnyVan succeeded in hugely inconveniencing five of our friends and family because AnyVan decided to turn up three hours early. It's virtually impossible to contact the office (I waited on the phone for 30 minutes) and when you do get through you may as well talk to a robot as the person that I spoke with kept quoting 'Data Protection' even when it was completely irrelevant to the discussion. My daughter had booked this company because she had read good reviews ... what a mistake. They have never contacted her, despite promising that they would, to discuss what went wrong. They have not apologised and not offered any refund. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 6 years ago

“the driver was 4 and half hours late picking up , so I had to tell him not to bother. However you cant speak to the company you book with (only via web chat) and I have never had my money refunded for a service I paid for and did NOT receive. Utterly dreadful service. AVOID at all costs”

Helpful Report

Posted 6 years ago

“Great service from Anyvan moving my sons stuff from Alford to Glasgow. Daniel and the other man ( sorry don’t know his name) were quick and professional. My son received his belongings a few hours later with no problems. Thank you so much. Have already recommended Anyvan to my friend who has arranged her sons college stuff to be moved from Hallifax to Aberdeen next week!”

Helpful Report

Posted 6 years ago

“The below transcript shall show what went wrong: my conversation with an AnyVan rep. when I called to reschedule a delivery because the seller could not be around waiting for the driver all day. The driver, however, who works freelance, turned out to be very courteous. Please note, all identifying details have been removed. AnyVan Rep. Welcome to AnyVan! How can I help? 12:56:13 pm Customer: Someone called AAAA just put the phone down on me She is not suitable to do the job AnyVan Rep. 12:56:25 pm Hey 12:56:30 pm Customer:: Can you please check what the problem is with her? AnyVan Rep. 12:56:50 pm Im very sorry to hear that Customer: 12:57:32 pm I have booked the delivery and I wanted a different slot - she said I have lost my money and she won't help me. I have never experienced this before with AnyVan and I have been using it for many years. 12:58:05 pm AnyVan Rep. 12:58:39 pm Please can I take your booking reference number? Customer: 12:58:57 pm She said I won't get a refund for rescheduling. This is extremely rude and unhelpful. She won't put me though to your manager and she won't give a number to call to complain. XXXXXXXX 12:59:15 pm AnyVan Rep. 12:59:33 pm The number to call is: Our number is 020 3872 3050. Customer: 01:00:02 pm AAAA refused to give me a number or the manager's name or any other contact AnyVan Rep. 01:00:33 pm We cannot give out our managers details In order for me to be able to allow access to your booking, please can you confirm that you're the AnyVan account holder? 01:01:18 pm Customer: 01:01:26 pm I would like the table to be picked up in the evening or weekend - because the seller is saying she is not available after 10 am tomorrow. This is just an one off unfortunate incident, when I need your understanding. AnyVan Rep. 01:01:42 pm Great! For security reasons, can you please therefore confirm your full name, phone number & one of the postcodes listed on the booking? Customer: 01:02:04 pm XXXXXXXX AnyVan Rep. 01:02:20 pm Thank you! :) Customer: 01:03:53 pm Hello? AnyVan Rep. 01:04:27 pm Just reading up on the situation Unfortunately to book in for a specific time you do have to pay extra as AAAAA advised. Customer: 01:05:57 pm Do you really think you're being nice to a regular customer? The driver only contacted the seller today. If he had contacted her when I booked - two days ago, she would have made sure she stayed at home. I am asking for your understanding and goodwill. AnyVan Rep. 01:06:53 pm I cannot give you a free time slot of 7pm it will be £16 extra to change to that. However, the driver should have provided you with an ETA rather than asking you to stay home all day. I will ask that he provides an ETA to you. 01:07:02 pm Customer: 01:10:41 pm Please would you make sure he does that? AnyVan Rep. 01:11:19 pm Yes, of course! :) Customer: 01:12:15 pm If it could be picked up another day and the seller gets a longer time to arrange her day, it would be most appreciated. AnyVan Rep. 01:12:38 pm I will add a note to suggest this. Customer: 01:12:52 pm These are her times: Wed 20th Before 10:00 or after 19:00 Thur 21st Before 08:00 Friday 22nd 07:00 - 16:00 Sat 23rd 16:00 onwards Sun 24th Flexible As you can see, she's free all day Friday. 01:13:20 pm I would be so grateful if you could please set the day on Friday? Here's her number: XXXXXXXX 01:14:15 pm AnyVan Rep. 01:14:55 pm I will ask about this - however - there would be an admin fee as you are altering the booking within 24 hours Customer: 01:16:08 pm The driver only texted her today. AnyVan Rep. 01:16:27 pm Okay so the driver will be due to arrive between 11am - 3pm tomorrow. Customer: 01:16:39 pm But you should have contacted the seller when I booked, not just today I did 3-day flexible booking AnyVan Rep. 01:17:21 pm The driver would not be assigned to your booking for a while and always contacts 24 hours prior to the move with ETA's Customer: 01:17:38 pm If the driver contacted her earlier, she would have advised him with her availability. AnyVan Rep. 01:17:50 pm The driver wouldn't have been assigned to your booking before then The drivers don't work around your schedule, he fits your booking in with his schedule. 01:18:09 pm Customer: 01:18:16 pm That's why I did a 3-day flexible booking. So the seller got plenty of time to be around. Where do we stand now? AnyVan Rep. 01:18:41 pm This is booked in as a fixed date for tomorrow The driver will be arriving between 11am - 3pm tomorrow. Is there anything else I can help you with? 01:19:10 pm Customer: 01:21:31 pm I always click on flexible booking - if this has happened, that is a digital error. Would you please please reschedule for Friday or according to the times that the seller has sent as above? AnyVan Rep. 01:21:54 pm Sorry, but we cannot do that. If you wish to reschedule there is an admin fee. Customer: 01:21:54 pm I am asking you as a very loyal customer. AnyVan Rep. 01:22:15 pm I cannot alter anything without charging you. Customer: 01:22:23 pm You can check my account - how frequently I have been using you. AnyVan Rep. 01:22:33 pm As there is an admin fee for all customers who make changes within 24 hours. Customer: 01:22:47 pm There's something called customer service / goodwill. Goodwill gesture. AnyVan Rep. 01:23:13 pm I cannot do that. Customer: 01:23:23 pm I now know that I won't be making those changes again. AnyVan Rep. 01:23:33 pm We unfortunately cannot confirm this is a digital error as on confirmation email it is a fixed date. Customer: 01:23:35 pm This is one off. This is a request. AnyVan Rep. 01:23:55 pm No, sorry. Is there anything else I can help you with? 01:25:48 pm Customer: 01:28:21 pm Don't think you can - you WON'T help? I messaged you for help. You have refused. AnyVan Rep. 01:29:08 pm I haven't refused - I have stated our policies to you - there is an admin fee to change the order within 24 hours of the move taking place. Customer: 01:29:15 pm Any other customer service is there to help customers - especially the loyal ones. You have refused to move an inch from your profiteering position. AnyVan Rep. 01:29:21 pm If you are willing to pay for the changes we can go ahead and make the changes. As you are not willing to do so I cannot change it. Customer: 01:30:03 pm You are trying to take more money from a loyal customer AnyVan Rep. 01:30:25 pm Loyal or not, those are our policies, all customers are charged an admin fee to change the order within 24 hours. Customer: 01:30:33 pm I am asking you to understand just an one off occasion. AnyVan Rep. 01:30:45 pm I cannot do that. Customer: 01:30:48 pm There's something called "goodwill gesture" AnyVan Rep. 01:31:18 pm Okay. I cannot give you a goodwill gesture. Customer: 01:33:02 pm Yes, I know that! You MUST make profit. Never mind, good luck with your mission! 01:34:02 pm AnyVan Rep. 01:34:16 pm Driver will be at collection between 11am - 3pm tomorrow Goodbye for now! :) Have a great day! :)”

Helpful Report

Posted 6 years ago

“Reference: AV 553 5399 I am moving between two different cities and I had paid extra to book a specific time-slot. On the day, they informed me that they will be 1 hour late outside the time-slot range and then 2 hours late. Due to them being so late I missed my train and other transport so I had to get last minute tickets that cost a fortune in order to get back home. I called, and the customer service person had a lot of “attitude”. She told me that it is not their fault about my schedule and that there won't be a compensation because it is not their responsibility. Then she said that I should read the terms and conditions before buying their services. I told her that I did it over the phone, and that obviously it is impossible to know these things over the phone unless they inform me about it. Her reply was “What did you expect? To read you 3 pages of terms and conditions over the phone?” Well, yeah? If it is so important to follow them, then they should let me know over the phone to what I agree on! And her “defense” was that they sent an e-mail with a link to the terms at the bottom of my receipt... AFTER I have purchased their service. Sorry, but someone has to read these BEFORE they buy, not after. And then she mocked me like “Wow, don't tell me that you actually read the terms and conditions every time you buy something online”. Just a horrible company, with no courtesy, no accountability, and very bad employees and customer service. AVOID!”

Helpful Report

Posted 6 years ago

“I am a student and needed to move some furniture into my new accommodation. I informed the guy I spoke to at AnyVan that I would be moving some items from my current address and some items from another address (namely the neighbour’s garage as some was being stored there). I paid £200 for this service. I then called the company back again a few days later to ask if they could give me a more precise window of time for pick up as I needed to vacate the property by a certain time. Another £30 for this. Moving day came around and the driver turned up late in a bashed in van with so much other stuff in it that he couldn’t possibly have fitted all mine in it too. He claimed he hadn’t been told about the other addresses, ‘didn’t have time to drive around the vicinity picking other things up’ as he was already late, and if I had a problem with this I should ‘take it up with the boss’. Charming. I called AnyVan who were completely unapologetic and said they would ‘investigate’ the matter and call back. They didn’t, so I called back and they didn’t pick up. I called from another telephone line and they mysteriously managed to answer my call. Again, no word of apology and instead the person on the other end of the phone tried to argue with me, saying that I hadn’t given them the other address. I pointed out I couldn’t possibly have known that I needed to give them the other address (which was literally 4 doors down the road anyway) unless they had asked me to. Which they had not. She said she would call me back in a few hours and eventually called me back about 5/6 hours later making me the generous offer of a £30 refund. The driver then arrived at my new address late. All in all, AnyVan cost me £200 (that I had spent hours earning and have no prospect of earning back in the near future due to being a student). They turned up late at both ends with only 1/4 of my furniture and tried to argue with me when I complained. I am now in my new property without any chairs and sleeping on the floor (as my bed is still in my neighbour’s garage), and having to find some money to somehow pay another company to complete the move.”

Helpful Report

Posted 6 years ago

“I'm going to moan now, on the 24th May I purchased a Motor Bike off ebay, then I looked for a courier, I googled courier it and came across Any Van . com looking at there home page it displays everyone Logo Gumtree - Preloved - Zoopa and says they are in partnership are they really ? leading me to think somewhere along the line you must have a association with them of some kind. hope I’m wrong, on any-vans website price started at £75 I took the £79 which covered insurance and 3 day economy collection and delivery I was in no hurry so I called up and paid the £79 Well they have been the nightmare from hell, no communication at all, the only time I spoke to them was when I called and in total some 7hrs 21 mins of calls 103 calls to any-van they pass the buck they go through the same security questions again and again then you get cut off, then they just hang up it was the most stressful thing I have ever that to deal with, then in the end what was the real problem ? they had quoted the price to cheap so they where unable to find a subcontractor to do the job. what a joke, so they quote cheap work get you tied in by payment, then they cannot do the job unless you pay them more money ! ! ! - scam scam scam they hide behind saying you cannot ecutalet it the CEO as he does not deal with things like this, they even explained which was very very kind of them that I cannot go to trading standards as I agreed to there terms and condition These poor people who are employed to fire the bullets for the 'Gods' of this world any-van . Com should be ashamed that they are running such a business. I run pubs, I do sell my beers and cask ale and lager for £2.45 a pint happy days, if any one of you came in my bar saw the sign and it is massive say all pints of cask ale and lager for £2.45 including cider, you ordered 3 pints expecting to pay £7.35 and I asked you for £9 or say £3 a pint or £10.50 say £3.50 you would rip me to pieces and rightly so I paid £79 bought and paid for and then effectively black mailed pushed into a corner say what you like but then had to pay another £30 to get the job done. because they under stated the price. Try Tesco's they would swallow and just say this is not good practice so we will pay the difference no Any-van . Com I hope and I say this very reluctantly no-van .com no business .com they are cheats and I hope one day someone big enough can challenge there methods of business practices in the courts.Now I have that off my chest, it has transpired that they did not need me to give them my card details for payment as they had saved them – very scary are they allowed to do this ? This is one of those times when it sounds too good to be true and well it was, the have had me and I never thought anybody would do that but they did. I suppose we could say there plenty of people far worse off than me so maybe I should just keep my gob shut. I'm still very unhappy. James Meakins 07885 294612 Service cost: £130 Order ID: AV 5056383”

Helpful Report

Posted 6 years ago

“Very unprofessional. Charged me for a booking 1 week ahead. On the day I had to call the driver, and customer support several times as they wouldnt confirm what time the driver was coming. At 2pm driver finally called and there had been a mess up with the reservation and he couldnt come until late at night. I had taken the day off just waiting for them. I asked to cancel and get a refund and they said they will "TRY" but to do but not sure if possible. I made the reservation far in advance and couldn’t have gone with someone else. So they wasted my time and simply costed me money, time, and endless stress.”

Helpful Report

Posted 6 years ago

“Firstly If there was an option for 0 out of 5 stars that’s what I’d go for! Worst experience with anyvan. Anyvan works along side transport providers who hire the van drivers/numptys. Or incompetent siblings as I later found out.. The transport provider changed my time slot on the day of my move so I obliged (as I had no choice) and so I took further time off work. I contacted the transport provider after 30 minutes had passed into my time slot. He then gave me the drivers number and said he didn’t know where he is. (The brother) For some reason he was unable to ring his brother himself. (I think he was busy cleaning the wheels on his van) Anyway now the brother after several attempts of contact answers and has no idea who I am or what job he’s supposed to be on! He at this point was in east London where as I live in south east so clearly unless he’s f-ing super man I’m not getting my stuff moved anytime soon. By this point I thought that contacting anyvan customer services direct would help. Sadly the staff member (which I waited 20 minutes on hold for) fresh out of nappies with 0 knowledge of life let alone anyvan said he could help by cancelling my van or offering me £12 in compensation for my “issue”. I politely told the “boy” that I had already spent more in Costa whilst waiting for the alloof sibling. He then responded with ok miss let me get my manager to call you back. Did she or he? Yes your thinking is correct. Course not, she or he was probably dealing with a more important issue like finding his or her sister who was hiring these absolute numptys.. sending them out to other unsuspecting anyvan victims! It seems like a family affair. So anyway 4 hours later... my van shows up! I am obviously extremely happy/buzzing of all the Costa. So the men/numptys loaded my stuff into the van and off we went to my new home. So I then thought it was all over.. but you’re right it wasn’t. I was called out by one of the men who then proceeded to ask if my tv was snapped in half before the journey began. My response is as you can imagine. I was then told that I hadn’t booked 3 floor delivery, so they were unable to carry my items up and down stairs. (To be fair they were right.. TBC..) So I politely asked the man what was on the work sheet. He said just a townhouse. I then asked my child what a townhouse is and he responded with an eye roll and a comment I’m not.. but yea kinda am proud of. The man was then newly educated on properties he visits daily. Winning. After this he agrees to carry my bed frame upstairs. Why did I bother. Superman then swoops himself round (clearly suffering from spatial awareness issues) and proceeds to smash a hole into my wall. Obviously denying it was him whilst picking up the pieces of wall off my carpet in the process. How discreet. So anyway after finally admitting liability for everything “jay” said he will sort this. Now jay isn’t someone I wanted to see again, although I wanted a replacement tv and my wall fixed. So I contacted anyvan direct. Did they do anything to help. You are correct again. Absolutely nothing but a few emails stating that the driver is responsible and it is out of there hands BUT I did receive that £12 back! So at least my lattes weren’t in vain! Anyway so jays ignoring my calls and texts. It’s basically a bad tinder date! But no not even a free dinner before he ruined my day! So anyvan if you are listening as you can imagine the 1/0 star is justified and I and none of my friends, relatives or clients will be using your joke of a service again. I forgot to mention the missing bed panels. So Jay if you are out there I am losing sleep over you! Kind regards Emma : )”

Helpful Report

Posted 6 years ago

“I booked with anyvan due to excellent reviews on trustpilot. Received 2 calls before they booked date to say the driver would be with me around 1400 with a call beforehand with a definite ETA. On the day I receive a text from the driver at 14.01 to say he has been delayed and would be with me between 16.30-17.00 and would call with an ETA nearer the time. At 16.35 I had not heard from the driver so text to ask when I could expect him to which I got a reply saying he would be at least 1hr 30 more (in a location at least 30 minutes away from my address) but was near my address the following day if that worked for me? I had booked for a pickup between 08.00-18.00 on my one day off between working day shifts and nights shifts and so the following day was not going to be acceptable. I was incredibly disappointed with this service and called customer services to see how they were going to deal with this situation. The gentleman who took the call was very pleasant and tried to contact the driver however had no response. I was told I would be called back shortly once they had contacted the driver and he would discuss with his manager regarding what they could do about the inconvenience caused. I did not hear back shortly from them and had to get back in contact with them. I was told the driver would contact me shortly with a time he would be arriving. I received a short text that said ‘I will be with you this evening’, no time frame given. Customer services offered to refund me £15 for the inconvenience. I am very disappointed with the service provided and would not recommend this company.”

Helpful Report

Posted 6 years ago

“This firm do not cover all areas. Cancelled a guaranteed pick up at £95 three times then didn't bother to contact me for another date. Rang them this morning, 22 minutes to answer and they still couldn't give me a date. Apparently Colwyn Bay is not on their routes. MD didn't even bother to acknowledge my email. Suggested I cancel and book another company this morning. Appalling service and communication”

Helpful Report

Posted 6 years ago

“Hi I booked a collection with a window between 8-10. At 8.15 the driver called and said he was in Peckham and couldn't collect until 11. Then he called again said he was in woolwich (which is further away) and would be in Wandsworth in 20 minutes. Impossible. I then tried calling any van. No one answers. Apparently you have to deal on line with live message. I wasn't in a wifi area. I tried sending a text message but this was rejected. When I booked, I was promised that payment wouldn't be taken until the job was done. It was never done as I cancelled on line as their driver couldn't get to us until 12, when there would be no one at the pickup. Guess what? They took £51. Daylight robbery. Never use this company. Totally unreasonable and one sided responses from them”

Helpful Report

Posted 6 years ago

ANYVAN is rated 3.3 based on 2,486 reviews