ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very professional and polite movers.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Be very careful before using their service - Terrible exprience I booked their service online by thinking they are offering cheaper price than other companies and filled all the information they asked which was names of furniture to move and quantity. (no pictures or dimensions asked) When 2 guys turned up they loaded my mattress in van and then started saying they cannot take certain things because side drawers are too big and chest of drawers have too many drawers. I even proposed to guys that I can take drawers in my car and they can take the rest of table and help them to move side drawers. They refused and said it is company's policy and cannot take these items. After that they took some pictures of my furniture and told me they need to speak to their manager to see what can be done. They took almost one hour to speak to their manager and then a person from AnyVan called me to tell me the same thing. They cannot take these items becuase chest of drawers have too many drawers and side drawers are too big as these are to be considered mini chest of drawers. I am 100% sure I bought these from archers as side drawers. I was really annoyed and told them to take at least the rest of furniture which was only a bed and study desk left. They said now it is too late they cannot take anything becuase this whole thing took an hour. They are the one who decided to make this call to their manager waited for an hour to have an answer and then left without taking anything. The cherry on the cake: they charged me fully, said redund is not due, did not take one single item, left my mattress on the dirty floor outside my flat, not even inside where they picked it up from, I had to pay extra, more 50% of the initial booking fee, to reschedule for the following day otherwise i would lose all the money and had to book with another company and pay way more. Because of them we had to sleep on the floor because they refused to take anything, including our bed which they said was okay and they would take it and in the end they did not. One of the guys said to me they had 10 jobs to do on that day. Imagine how is it like to do 10 removals a day. Now it made sense to me how they do it. The way treated me probably they treat others as well. Cheater company.”

Helpful Report

Posted 2 months ago

Good Afternoon Muhammad, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking, can see that not all items were listed to be moved however understand that the items listed could still have been moved as requested. In light of this, a member of the team has called you as arranged to discuss this further with you and a partial refund has now been accepted. We apologise for any inconvenience that has been caused. Kind Regards, AnyVan

Posted 1 month ago

“Amazing service at reasonable price Definitely use again”

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Posted 2 months ago

Hi Richard, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Guys were excellent turned up on time and were a pleasure to deal with no issues with the service provided thanks again”

Helpful Report

Posted 2 months ago

Hi John, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Guys were excellent turned up on time and were a pleasure to deal with no issues with the service provided thanks again”

Helpful Report

Posted 2 months ago

Posted 1 month ago

“Great service from start to finish . Have been notified of the progress of collection and a delivery via text which was great and the driver has arrived and a delivered. 5* star service. Would definitely use them again and would highly recommend them to others customers.”

Helpful Report

Posted 2 months ago

Hi Ilana, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Amazing service at reasonable price Definitely use again”

Helpful Report

Posted 2 months ago

Posted 1 month ago

“I booked and paid for a van to collect my son's belongings and move them to university. He does not live with me, but I paid for the removal and then asked for the company to use my son's email and mobile to provide tracking. Fantastic customer care to this point when wishing to secure bookings. I gave an itinerary of items but as some was in storage I requested advice if the itinerary was different on the day of the move. I was reassured if the items were not 'wildly different' the driver would be fine. The driver was not fine. Excess items including two pillows incurred an extra charge of £63. Most of the extra items were placed inside the itemised laundry basket. My son felt pressured to accept the charge or leave the items on the road side as per contract. My card details had been stored as a recurring payment. I did not know this. No contact was made with me regarding this payment or consent and when I rang multiple times to query this charge after removal, due to it contradicting the customer service lady, they refused to talk to me about this without my sons permission. My son then incurred a £19 fine on my card for arriving 'late' to meet the driver. Sadly a tube and train and a sprint across an unknown city was not timely enough. My son did not know about this until he got a "I will be there in 20 min" call. My son explained this would not fit his timings as he was not on the platform. 7 mins cost me £19. There is a good side to this service but an ill informed customer service manager cost me £63. The fine was lacking in any empathy and a cynic could say it is a great way for the company to maximise profit belting along a road to ensure the client is late. Having money taken off my card without being allowed to discuss also raises concern. Be careful when booking to be mindful that the price you pay on the day is not necessarily your final price. I will never use the company again and customer care are extraordinarily rigid and unwilling to see any other perspective other than a price list. Hope this helps others.”

Helpful Report

Posted 2 months ago

Good Afternoon Kate, Thank you for your review. AnyVan is an inventory-based system, therefore, our Transport Provider will accommodate additional items, should they have the space to do so, however, additional charges would be due for this. We can see the matter was discussed with our customer care team, and a partial refund was issued in gesture of goodwill. Kind regards, AnyVan

Posted 1 month ago

“This company is a total scam!!!! I hired this company to move a full furnished 5 bed home, first they were late, then 2 Romanian men turned up stinking of smoke, dirty hoodies on, hood up, didn’t look me in the eye when they came into my house, they refused to move half the things we had paid for, I called the office to complain, took me ages to get through to someone who could speak English, I asked them to tell me the names of the people who are in my house, they didn’t know who the people were, they don’t employ them, they are self employed, this company is like Uber for delivery company, anyways the second guy had no experience moving anything, he told me himself he was just there as a helper, anyways the tiny van wasn’t big enough so we had to wait half a day for another van to turn up, when I got to my knee house, they broke several items whilst carrying into my house, it was a complete disaster!!! The Romanians had no experience moving things and the fact the company had no idea who turned up to my house quite frankly scared me!! To boot my laptop is missing… I can only assume they have it and there’s nothing I can do about it!! Avoid at all costs!!!!”

Helpful Report

Posted 2 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“they pick up 1 refridger at 11am and deliver it at 5pm 500 meters away. i could walk to drop off point for 3 minutes and they took 6 hours. when i called them , they are doing other jobs while they load my stuff. mixing with thousands of other stuff . i wasted 6 hour which could be free with 3 minutes walking . they excused that its due to carbon footprint lol?”

Helpful Report

Posted 2 months ago

Hi Jindan, We are sorry to hear you are unhappy with your AnyVan booking. AnyVan is a part load company and therefore delivery of your items may not be direct. So to ensure we provide the best price to our customers and to minimise our impact to the environment, AnyVan will route your booking as part of a journey and so other bookings may be completed during your route. This is further detailed on our website and in our terms and conditions. We understand you have spoken to a member of the team, and goodwill gesture has been offered for the inconvenience caused. Kind regards, AnyVan

Posted 1 month ago

“Price went up whilst waiting for them to call me back.”

Helpful Report

Posted 2 months ago

Hi there, We are incredibly sorry to hear the price increased during the booking process. AnyVan’s prices are based on varying factors, such as availability, the items of which you are transporting, and the package selected for your move. We can see your move is now complete, and you have left positive feedback for the drivers. We would like to thank you for your feedback. Kind regards, AnyVan

Posted 1 month ago

“Very good experience, the drivers helped me bring my stuff all the way to the top even though they didn't have to!”

Helpful Report

Posted 2 months ago

Posted 1 month ago

“From booking to the day of the move it ran smoothly, cannot complain very easy to use.”

Helpful Report

Posted 2 months ago

Hi Christian, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“The initial phone call seemed very friendly and helpful; the company didn't want exact dimensions or photos of our furniture/boxes although these were offered. A time slot was booked easily but it is clear that the company uses sub-contractors. The Sprinter van (08 plate with no company logo) turned up on time with 2 men, one of whom had limited English and the other none. No blankets for furniture which I had to provide (and which they kept after delivery). No staps in the van to tie down items. They said a TV wasn't on their list even though my wife had specifically itemised it on the phone and tried to suggest that a large bureau was misnamed (it was not!). They then couldn't get through to the parent company by phone as they had to use the same number as the general public and were left hanging after making contact! The driver also said that they couldn't fit all our things and their next load (from a different location) because ours was underestimated! Eventually, we kept the TV as this was apparently going to add significantly to the cost. To be fair to the driver and his mate, they eventually took our things from Beverly down to Bath. However, they then tried to get my son to pay for "a second person" even though specificaly we asked just for one driver! He refused, fortunately. Any parent removal company that doesn't do a proper volumetric assessment of the proposed load should be regarded with suspicion. Moreover, you will be at the mercy of any subcontracted individual who pretends to be a removal expert if you use this company....”

Helpful Report

Posted 2 months ago

“Where to start? I paid for a service which they did not provide, whilst travelling to my new property I spent the next 2.5 hours trying to get them to do what I asked. They didn't, it was escalated to a Customer Services Manager who broke all the rules of any complaints procedure - Listen to the customers grievances, understand and propose a plan of action - she didn't do any of these - in fact all she wanted to do was talk over us, despite me telling her to be quiet and listen to the customer. She would not escalate it any further, nor was she prepared to listen. Another point is that THESE ARE NOT A REMOVAL COMPANY - they are a tech company - just the same as JustEat, Deliveroo, Uber - they essentially get the business and then drive down the contractor costs with the removal men taking as much margin as possible and cutting corners on quality. They will also inflate the prices as they see fit and then try and re-sell you the same service which they did not do in the first place. There is one rule at this company - bleed the customer for as much as possible, no flexibility, no service and hope that they can pass the responsibility onto the removal men. Would I use them ever again? Absolutely never, would I recommend Anyvan to anyone? Absolutely not - in fact, every person I know who is looking to move will be made aware of this scam company. Front end, they are slick - back end they are utterly dreadful. If I could give less than 1* I would. Oh and by the way, thank you kindly for bringing my wife and child to tears through the service offered. Now is the time that I get onto my bank and reverse the charges as they offered no form of compensation.”

Helpful Report

Posted 2 months ago

“The two guys were very helpful and very pleasant”

Helpful Report

Posted 2 months ago

“only problem was time slot otherwise excellent service with helpful men”

Helpful Report

Posted 2 months ago

“Beware anyvan is a sheyster company they don't care who they send to you anyone can pick the job up and when your on your own they made me as a woman very vulnerable as I had no choice as I had to be out the house on that day paid £418 for a house removal and they sent 2 Young's boys one boy said that he had just finished college I didn't know what to do as I had to be out the house on the day but creata I think was the removals company they used the boys kept saying no worries no worries as there English wasn't good at all what was I to do my disabled friend has to help me as I was crying and stressed as I didn't know what to do they didn't know how to move they didn't know how to angle my £2000 settee and by the time they got it down the stairs the legs had broke off I was in state of panic but what could I do they also picked up my glass cooker hob with the lid and the hob nearly came clear off my friend who is disabled has to lift fridge washing machine, beds , whilst the other boy took a rest my friend practically did everything the older boy then said there wasn't enough room and there not allowed to do 2 trips I couldn't cope and my friend has to say she has paid for all the items to get removed the older boy said ok we will it was a complete disaster my back aches my friend has to go to doctor as he has hurt his arms and legs who is just out of hospital with blood clots but he just couldn't see me in the state I was in never never use this company especially if your a single woman as they take advantage I will be telling everyone I can and also going to watchdog and trading standards as I paid £418 for a unprofessional removal company it's not just that the first guys that came they said they wanted more money which I didn't have and then drove away when I called the company and complained they said I couldn't get a refund I had to pay more so by that point I was confused and paid more for them driving away and for them to send 2 boys to do the job I had to ask family for more money as I didn't want to lose the £217 I had already paid I was stuck when I called that day to complain they put me through to another department and they kept hanging up disgusting anyvan just want your money and more and then refuse to give you refund and when you do pay like me they sent 2 boys so it does show and prove they just use any tim dick and harry to do your removal I'm sick I feel robbed out my money and felt they took advantage and didn't care , all my neighbours witnessed these 2 young boys and a disabled guy trying to do my move the neighbours said they would help but there all old but was disgusted and I did pass your name anyvan about telling everyone who listened not to use this site as the site is false no one with a blue outfit came and no blankets to protect your stuff everything you do is charged ans your left at the hands of 2 strangers so there website is fake and the money I paid and my broken settee and cooker they don't care I asked for a refund and as I said they pass you about then hangup horrible horrible nightmare of a company stay away ⚠️”

Helpful Report

Posted 2 months ago

“Moved heavy furniture up and down in a 4 storey Cheltenham Townhouse. The team were hard working, efficient, friendly & helpful. Totally recommend them.”

Helpful Report

Posted 2 months ago

“Good efficient service. Van men dismantled reclining chair to get it through doorway and re-assembled it at delivery address. No fuss!”

Helpful Report

Posted 2 months ago

ANYVAN is rated 3.3 based on 2,413 reviews