ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,476 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have exactly the same experience right now with this company. I already finished the last of the 3rd test and i already spent about 56k . dollars there is one more purchase required of me and to recharge my account with 83k dollars more to complete the test and be able to withdraw all my money which will be $273,000 dollars plus the commissons and the 25k bonus on my withdrawals but non of this company were telling me the truth rather feeding me with lie. But now I am pending to recharge another 50k because of having suspicion on my account for my withdrawals. they said i need to complete the 1 last recharge of 50k to be able to withdraw all my money and become a permanent online seller with their system i refused to make another payment again cause I'm tried, there is one of my coworker who referred me to this man called alexi victim with the email address of alexivictimhelps @ mail . com who was able to help me to make my withdrawals from this notorious fraudulent company..”

Helpful Report

Posted 2 months ago

“DO NOT USE THIS COMPANY!!!!! If I could give zero stars I would. We booked for collection between 10 and 12 as we had to hand our keys to the estate agent by 1pm. We had a phone call from the driver at 11.20am to say they had another job to do and would be with us within the hour, where I explained again we had to vacate the house and hand the keys in by 1pm. I called the driver to ask where they were at 12 as they hadn't answered previous texts and was told they had an issue with a tyre and a supervisor should have called me, but we had not heard anything, at 1.05pm I spoke to someone on live chat and they said they would sort it out with the driver asap. I text the driver again and had no reply and when I rang the driver he didn't answer or call me back. After paying £809 to have a company not turn up at all on an already stressful day is beyond unacceptable, especially as they didn't even have the decency to let us know. I will be seeking a full refund as the company did not supply us with any service at all and if there is no refund offered, I will be taking it to small claims as we had to spend £650 to get another company to move us last minute or we wouldn't have been able to complete our sale and we would have incurred fines. How any company could treat their customers in this way leaving them high and dry is absolutely shocking. Avoid at all costs!!!”

Helpful Report

Posted 2 months ago

Hi Leanne, Thank you for your feedback, and we're truly sorry for the issues you experienced. We understand how frustrating this must have been, especially with the time-sensitive nature of your move. We can confirm that a full refund has been processed in light of the circumstances. It should reflect in your account within 3-5 working days. Again, our sincerest apologies, and if there's anything else we can do, feel free to reach out. Best regards, AnyVan

Posted 2 months ago

“Great service. Good communication - punctual, helpful drivers & good value. Would definitely use again”

Helpful Report

Posted 2 months ago

Hi Juliet, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“MUST READ! DO NOT USE THIS SERVICE, THIS COMPANY IS A WASTE OF SPACE, TIME AND MONEY. FIND INDIVIDUAL MAN & VAN INSTEAD. TLDR (DO NOT USE): - They outsource to individual labourers/driver who aren't trained to handle objects. - Crazy fee - Abysmal insurance compenstation. I used AnyVan for a move from London to Manchester, which is about a 5 hours drive. The price was £1700 but the issue is, they just "provided" me with individual Labourers who have no association with AnyVan except get paid by them. Think of AnyVan as a recruitment company, you aren't associated with the recruiter, but they connect you with employers. You can easily find Man & Van who would be willing to do the job for around 25% the price, which means AnyVan is putting an insane fee on top. Additionally, as the labourers aren't trained, they took WAY TOO long to load/offload and my wife and I ended up having to help with the full loading and unloading. You'd think with such a fee, there would be decent insurance provided for a peace of mind. But unfortuately that's not the case. A few products got damaged during transit, and during the claiming process, the max they would pay out is £45. Honestly at that price, I was expecting AnyVan to provide decently trained professionals who know how to handle products. DO NOT USE THIS SERVICE, THIS COMPANY IS A WASTE OF SPACE, TIME AND MONEY. FIND INDIVIDUAL MAN & VAN INSTEAD.”

Helpful Report

Posted 2 months ago

Good Afternoon Kevin, We are sorry to hear you are unhappy with the services provided. Although AnyVan’s Transport Providers are not direct employees, we do ensure that they hold the relevant skills to undertake bookings, and that they maintain a positive feedback score to operate on our platform. In relation to the damage, AnyVan does offer the option of purchasing additional compensation cover during the booking process, as sometimes accidents do occur, however, we can see you had opted for the basic cover only, and a resolution was accepted in line with this. We would like to thank you for taking the time to leave your feedback, and we do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 2 months ago

“v professional and excellent”

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Posted 2 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“Amazing service , proactive assistance with assessing quotes, removals executed on time and professionally, great value, will be using service again. Highly recommended .”

Helpful Report

Posted 2 months ago

Hi Sandra, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“What went right? Didn't deliver on the agreed time OR DAY!! Had to constantly phone the company to find out what was happening! Was passed from one operator to another who did nothing!! Except one Lady called "Bee" who got me sorted,my driver was called George -Alex absolutely 200 percent finally getting my car to me, great guy, ANY VAN ? No Way.”

Helpful Report

Posted 2 months ago

Good Afternoon, We are incredibly sorry you have not recieved a satisfactory service. Unfortunately, we have been unable to locate any bookings with the details provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number so we can review this further? Kind regards, AnyVan

Posted 2 months ago

“Thoroughly Disappointed with AnyVan I’ve used AnyVan several times before, but this experience has left me extremely dissatisfied. My items were collected before 9 AM this morning, yet it is now 8 PM, and they have still not arrived, well past the promised delivery timeframe. Around 6:30 PM, I received a call stating the van had broken down. While I understand that breakdowns can happen and are beyond the driver's control, the only suggestion offered was to deliver my items the next day. This was unacceptable as all of my belongings were already in that van. When I contacted customer service, they were completely inflexible and unwilling to provide any alternatives or compensation. I even offered to arrange transport myself (via a van or Ubers) if they could reimburse me, but this was outright refused. It’s baffling that AnyVan doesn’t seem to have contingency plans, such as emergency drivers, for situations like this. The most frustrating part of this ordeal was dealing with the manager, Marcell. His tone was unprofessional and dismissive, giving the impression that he didn’t care to resolve the issue. He cited company policy as the reason they couldn’t use alternative transport methods like Ubers or vans, yet they allowed the driver to use a personal contact to transport my items, which also isn’t in line with their policy. To make matters worse, Marcell told me the delivery would arrive within one hour, but the driver estimated three hours. This inconsistency only added to the chaos. I spent over an hour on the phone and three hours on their online chat, where responses took up to 40 minutes each time. This entire experience has caused me extreme stress, and the lack of accountability or empathy from AnyVan has been appalling. For a company I’ve trusted multiple times before, this was an unacceptable failure. Clearly their services are going downhill and starting to lack. spend a little more money and use another service because you will not get compensated or any inch of empathy if anything happens to the van. I actually have respect for the driver to do all he can to deliver my stuff. I'm sure he will not get compensated for this either. Given the significant delay, the stress caused, and the complete mishandling of the situation, I expect a full refund or appropriate compensation for this ordeal. Anything less would further damage my trust in your service and confirm your disregard for customer satisfaction.”

Helpful Report

Posted 2 months ago

Good Afternoon Ellen, We are incredibly sorry you have not recieved a satisfactory service. Upon review, we can see that the driver made alternative arrangements to ensure your items were delivered on the same day, and a partial refund has been issued for the delay and inconvenience. We do sincerely apologise, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 2 months ago

“I was scammed so many times when I had issues with recovering my funds in my account, instead of helping out they kept on telling me to keep putting money in it which I never had access to ,until I met Astra Buglass Teams. I was skeptical about them but I decided to give them a chance,with little hope in my heart,and now I am happy they gave me a reason to smile.I now have access to my money thank u Astra Buglass Teams. a s t r a b u g l a s s t e a m s @ g m a i l . c o m WhatsApp +1 (423) 248-2140”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for your review. Unfortunately, we have been unable to locate an AnyVan account with the details provided, and your review does appear to relate to an alternative company. Should we be able to assist further, please do not hesitate to reach out via customercare@anyvan.com Kind regards, AnyVan

Posted 2 months ago

“AnyVan's one job is to move items safely and securely from A to B. My items arrived damaged and broken, and they lost several of my boxes. I went through a long and miserable process of back and forth emails/phone calls re missing items, which they did not want to compensate me for. The Customer Care team is rude, unhelpful, and deliberately obstructive. Avoid using this company.”

Helpful Report

Posted 2 months ago

Good Afternoon, We are incredibly sorry you have not recieved a satisfactory service. Upon review of your account, we can see a refund has been issued for the damaged boxes, and the missing items. We would like to thank you for taking the time to leave your feedback, and do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 2 months ago

“Very efficient and helpful service - I was really impressed.”

Helpful Report

Posted 2 months ago

Hi Andy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“They are fast and careful about items”

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Posted 2 months ago

“Great job. Came early and were careful. I will use again.”

Helpful Report

Posted 2 months ago

“The two movers that turned up were courteous, professional, capable and efficient. Respectful of me and my belongings, they were friendly and fit for the job. Appreciates”

Helpful Report

Posted 2 months ago

Hi Marie, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“What a rubbish removal company. Items stolen, stuff damaged Don't use go with someone reputable”

Helpful Report

Posted 2 months ago

Good Afternoon, We are incredibly sorry you have not recieved a satisfactory service. Unfortunately, we are unable to locate any bookings with your account details. Please could you email qualityandresolutions@anyvan.com with your reference number so we can review this further? Kind regards, AnyVan

Posted 2 months ago

“Prompt, quick, friendly service. The two guys that picked up (and delivered) our stuff couldn’t have been friendlier. Polite and helpful they arrived a delivered exactly on time. Perfect”

Helpful Report

Posted 2 months ago

Hi Neil, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“Very easy to book. Driver and assistant polite and respectful keeping me informed of timings. Would recommend. Also I found to be realistically priced.”

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Posted 2 months ago

“Very friendly & efficient service”

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Posted 2 months ago

“Awful, awful, awful. Turned up hours late, didn't have any equipment (no trolley and the van didn't have a lift on the back). It was honestly like they'd never moved anything before! The whole experience made my home move considerably more stressful. Avoid!”

Helpful Report

Posted 2 months ago

Good Afternoon, We do apologise you are unhappy with the service provided, and for the late coming of your driver. Upon review, we can see a partial refund has been issued for the missed time slot. In relation to Transport Providers lack of equipment, although it is advisable that Transport Providers carry trolleys, this would only be necessary should there be a considerable walking distance, or any items which are particularly heavy. In this instance we can see that all items were transported successfully, however, we do appreciate your feedback and we are incredibly sorry for any inconvenience caused. Kind regards, AnyVan

Posted 2 months ago

“Punctual polite and good value”

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Posted 2 months ago

Hi David, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

ANYVAN is rated 3.3 based on 2,476 reviews