ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, Dorian and Phil kept us updated on progress and were very polite and helpful. Would recommend.”

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Posted 4 years ago

“Fast, efficient delivery and all belongings were handled with care”

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Posted 4 years ago

“Wonderful, they could not have been more helpful, I live on my own and was not looking forward to moving. They took all of the stress away for me.Very polite and forward thinking. Thank you very much.”

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Posted 4 years ago

“Helpful service, pro-active staff and straight-forward charges/responsibilities. They called the driver for me to confirm specific instructions which was very helpful and ultimately led to us booking through AnyVan. I've already reocmmended the site to others and will do so in the future. It works, staff is friendly, what more could I want?”

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Posted 4 years ago

“A wonderfully positive experience. Easy booking, reasonable rates, great communication and tracking, and friendly helpful chaps to do the work. I’d recommend AnyVan to anyone, and already have.”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Very good service, the tracking system kept me informed”

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Posted 4 years ago

“Service was very good overall. Staff always very helpful when you get to speak to them. I would recommend using this company.”

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Posted 4 years ago

“Price was similar to what I'd pay to do it myself. No problems at all. tracking was great and collection and delivery was exactly as stated. Id use them again!”

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Posted 4 years ago

“I just wasted £1000 with these guys. I booked the premium packaging service (where they do all the packing and boxing) and guessed the amount of boxes and bags i needed for my service (as things were not packed i did not know how many boxes i needed obviously). When it came to the day, i needed more space (which i would be happy to pay for, but because they were using the van for another booking, than there was no space left in the van for my excess stuff. When i called twice before my booking, nobody at anyvan thought it worth mentioning this was going to happen. I am now left with having to organise another removal to get all my things to my new home. What is so gutting is that i paid the premium service for a stress free service and it has been the opposite. I called up Zac at anyvan and they offered me a miserly £5 off using them again.. suffice to say i will not.”

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Posted 4 years ago

“Do not use this company they are an absolute disgrace. I ended up paying 3 times for a collection and they claimed they either couldn't find the address to collect the goods or the goods weren't ready. I stupidly kept paying again for them to collect the items as I was desperate for my daughter to receive the equipment she needed for university. I gave up in the end and paid another company to collect the items which they did straight away. Ended up paying 196 pounds for nothing.”

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Posted 4 years ago

“This company is a farce. I wish I could rate 0. They have damaged goods and denying it, I will now be taking the matter further. I will be sending a pre-action notice forthwith. DO NOT USE ANYVAN EVER! AV6522616”

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Posted 4 years ago

“First time I used them the van came way outside the 8am - 3pm timeframe (came at like 5.30pm). Second time, had to cancel a job and called them, and was well within the terms and conditions listed in their confirmation email to do so free of charge. They charged me anyway and when I asked why, they literally lied and said that I didn't call on time which is a bold move for a big company as I have call logs. Had to raise a dispute through my bank and attach screenshots of the confirmation email showing their own terms and conditions and that they were breaking them, as well as screenshots of call logs. What a difficult company and a pointless waste of time. Cannot recommend this company at all.”

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Posted 4 years ago

“Don't use Anyvan, we booked two men to move a photocopier, never asked for the dimensions or the size and when the two people turned up, they said they couldn't move it, but didn't even attempt to. If I had been asked to provide dimensions I would, and when they have your money, there is zero customer service support. I would never recommend them. Appalling service!”

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Posted 4 years ago

“We had a few extra items that were not in the list. The items were two boards from a table and a desk, a small folding desk, the legs for the dismantled table and desk and a couple of black bags. They didn't pick these items. The van was practically empty and they delivered the other items straight to our new house. I really don't see why. But anyway, they send photos to the offices of what was left behind and told us to call the customer service. We called the customer service, after 1-1.5 hours they replied and told us they would call us back with a quote. We are still waiting for the call. We put the stuff in a black cab and completed he move with half the price their website quote was (40£) to hire a new van. Don't bother with these people, just hire a real man with a van. You cannot be expected to know all your items before you have actually packed. And then you are left with nothing to do. I was lucky this time. Next time I move I am not using this and I'll make sure none of my friends do.”

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Posted 4 years ago

“Excellent friendly service”

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Posted 4 years ago

“Fabulous service. I had to book last minute and they were very helpful. The two guys that helped me moved everything with care, and I had to do nothing! The ability to update the booking using the online to was also very helpful. Shall use them again without hesitation.”

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Posted 4 years ago

“I thought I was going to lose my mind until Kate called. Booked the van a month in advanced, called to make sure all is in order and was reassured by an advisor that even if there is some mishap, you guys got our back. On the day, the driver was scheduled from 12:48 to 15:48 arrival. I was tracking the driver and noticed he stopped on the way. I assumed he was having lunch. As I was getting a bit worried, I checked my booking and noticed they are assuring me they would contact me if there are any significant delays. After waiting a while longer, around 3:55, I called the driver. The driver queries why I’ve not been contacted by AnyVan yet, as he is stuck on the side of the road, his gear box is not working and he has no prospect of even getting picked up from the highway before 7pm. I panicked. I panicked because my belongings were outside of my old apartment and I had no way of moving all of them by this point and no prospects of returning to the apartment, so, barring sleeping on the street next to them, I did not have much choice. I called AnyVan and was told by the recording, after I pressed ‘2’ for bookings on the day, it would be best to speak to the ‘Live helpchat’. While holding I messaged the live chat asking for help, I was told for bookings on the day, I need to call? Ok, I’m already on hold so no point in that IVR. A lady answered, I explained I’m panicking due to the above. She advised she could not see that there was any issue with my booking, I assured her that there is and that I just spoke to the driver. I was put on hold and, when she returned, she confirmed the driver was taken off the job and they will look for a replacement, I, not vary patiently admittedly, explained I need a replacement on the day. She said she will put this through urgently. She said she does not know when someone will get back to me, but to wait. After 30minutes, I called the phone number again. After being on hold for 15minutes, the line cut. I called again (meanwhile searching if this whole operation is a scam) and messaged the live chat again. This time the live chat person did look into my situation, regardless of the booking being on the day (?). At this point, admittedly, I had basically lost it, I was desperate. I explained that I’m going to have to sleep on the street and this is why I’m being really unreasonable when asked to wait and hope for a replacement. After probing me to check why I had to sleep outside, as they must believe I was doing this as some sick joke (?!), she said she escalated to Kate. After about 20 minutes, I got put through on the phone again. I told the lady who answered that I will lose my mind and I need help and to speak to a manager. She said managers call back is 48hours. I didn’t have 48hours. As a key worker, I need to make sure that everything is set up on the day I booked it for so I am ready for the next time I need to work. No one cares, the lady explained she is ‘hoping’ we will get a replacement driver or that the driver I already had assigned would get his car repaired before 8, as that’s when they shut. I AGAIN HAD TO TELL HER what was happening, that the driver was stuck on the A12 and was only going to be picked up by the AA after 7pm so there was NO CHANCE the van was going to get repaired, something I would have expected such a ‘reputable’ brand to know. I asked to speak to a manager as I needed to get my items delivered on the day. She said managers only speak to you after 48 hours. How convenient. By that time the damage is done. I don’t have 48 hours. The advisor said I can rebook for the next day... AS IF I WOULD USE THEIR COMPANY AGAIN?! Do they think I am desperate and stupid?! She said there’s nothing she could do and for me to stop being upset. We hung up. I desperately started to walk my things to my new apartment, as much as I could carry in my arms and on my back, crying in the meantime. I received a call from Kate (who, I think deals with complaints) and she said they organised a driver to come get my items (5 hours late but whatever, I was on the side of the road for like 8 hours by this point, so what’s another 2?) but making me feel bad for them as they had to pay the driver extra to come do the job they committed to do in the first place. She also explained that if I had ANY extra items then listed that I would be charged. I was, by this point, thinking I was in some sort of psychotic dream so I didn’t have the energy to speak to her. THEY DID NOT OFFER ME MY MONEY BACK OR EVEN HINT TO IT!! In the end, the nicest driver in the world showed up who, seeing me in the state I was in, didn’t ask much questions and did the job. HOW DO I ASK FOR MY MONEY BACK PLEASE?!?! maybe compensation too for losing my mind to get you to actually follow through.”

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Posted 4 years ago

“Was a very misleading service at the first call the receptionist was very helpful.. the removal van turned up after 3 and half hours out of schedule .when we tracked the driver he was oblivious to the address too. And started to ask me about the post code . ..then he complained about not having enough time ..my advice be assured and shop around before making a decision ..and than the removals guys made an issue about a table to dismantle when there was absolutely not needed..it was glass top one piece and the legs another piece ..which was very easy to remove ..without dismantling and he complained about the boxes ..the boxes listed was 4 large boxes instead we had small boxes put together 4 to make one large .I has been nerve racking experience..sorry to say”

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Posted 4 years ago

“Anyvan were excellent ... everything picked up and delivered on time and in good order. Will certainly us again.”

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Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews