ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE!!! I have used these cowboys twice now. First Experience – Arrived on time, but the removal guys were rude, arrogant and damaged my furniture. £3600 sofa, ripped in multiple places, TV unit chipped and scratched and door hanging off when delivered. No claim, no money back as I did not photograph the items prior to them uplifting them so no saying when the damage happened. Second Experience (today) – Booked for Monday, received a call Friday to say that the drivers allocated will be there first thing Monday 8am, and then asked to change the date to uplift Sunday/Delivery Monday. I declined as I needed to drive 120 miles to meet them and it was a bed. I then received a email stating they changed the booking despite me declining. I called and changed back and told all back and that Monday morning the drivers would be there first thing as the first pickup. I drove up Sunday evening, got a hotel only to find out Monday morning there is no driver and no collection. Meanwhile ive done a 240 mile round trip, taking a day off work, used considerable fuel and paid for a hotel. DO NOT USE!!!”

Helpful Report

Posted 2 years ago

“I was about to hire a self-drive van to move a sofa from Southwark to Brixton, with all the time and hassle that might involve. Fortunately I found AnyVan, and booked a van, with driver and helper, as easily as making a restaurant reservation. The lads arrived on schedule, were friendly and efficient, and within 20 minutes the soft was in my son's living room. It could not have been easier, and the cost was very reasonable indeed. Thanks AnyVan!”

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Posted 2 years ago

“very good service.”

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Posted 2 years ago

“Transport provider refused to do his job. Anyvan refuse the refund. It's beyond a joke. They only call me for more money to reschedule the move. Massive scam. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“The driver was helpful but the service from anyvan was awful. The driver is expected to add on extra money for every item not itemised - for a home move! I had added items I'd forgotten about online already, but despite this the driver didn't even have a list that matched my original list, let alone the additions, so wanted more money on the day of the move before even starting. Talk about stressful. I suppose they know they have you over a barrel if they make you pay more on your move day, as by that point you have no choice. I would normally move myself but am recovering from an injury. I can barely afford to move as it is but my landlord is selling my flat so I needed to leave. On top of this, no one turned up to help the driver unload so I had to help the driver carry heavy items, push wardrobes upstairs etc, as I knew there was no way he could do it himself. If I'd wanted that service I'd have hired a van and asked a friend to help. Anyvan have given me a measly £25 refund for the man not turning up, and are refusing to give me any compensation. They initially offered £15 compensation for a "service" that cost £750 odd quid and essentially was not provided. I said this wasn't enough and asked to escalate the complaint, after which they told me I would now get 0. This was not a removals service and it has cost me so much money and caused me much distress. Never ever ever again. Avoid this company like the plague.”

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Posted 2 years ago

“Punctual,polite and professional. A perfect job completed quickly and easily.”

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Posted 2 years ago

“We used anyvan for our recent house move. The removals men were unfriendly and the whole experience was stress upon stress. We won't use them again and I DO NOT reccomend their services. I clearly labelled all our boxes for what was suitable to stack, this way up, with arrows and FRAGILE. Removals men carried fragile boxes the wrong way up and placed them on the floor the wrong way up (I dont know why i bothered). We've havent even finished unpacking and I have a mighty list of damages to both our boxed goods and our furniture. The price exceeded what we were initially led to expect, and we've been told because I complained a day outside of the 2 week window we cant claim on the companys insurance. -We only just got our internet and phoneline connected TODAY. How were we supposed to complain within the 2 week window when it takes 2-4 weeks to connect?”

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Posted 2 years ago

“Booked online, but didn't add my house number, called on phone and couldn't have been easier to deal with. Top notch delivery.”

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Posted 2 years ago

“Don't drive for Anyvan! The service is terrible and the rates are even worse, especially if you make the mistake of taking journeys as they dictate where you go and how much you get and it's barely enough to even cover fuel especially if you have to pay a helper. How is a driver meant to pay for their van, different types of insurance and fuel, and earn a living on the rates they offer their drivers?”

Helpful Report

Posted 2 years ago

“Just had a bad experience. Didn't deliver on time first it was Thursday then Thursday Friday then Friday Saturday it finally arrived Sunday. Every box was ripped or crushed and stacked heavy boxes on top of fragile boxes. Then i added a few things thought we'd agreed an extra £400 then a week before picking up the furniture they wanted £600 this is after flights and transport had been booked and paid for. Just remember anyvan don't move the items it's passed onto other people who don't give a flying.”

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Posted 2 years ago

“Friendly and quick delivery”

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Posted 2 years ago

“Friendly and quick delivery”

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Posted 2 years ago

“they collect from my storage business they don't bring appropriate protective blankets . it makes me cringe to see how they load . people cant save if there stuff is damaged and there seems to be no backup .look at the reviews it doesn't matter about the good ones when you HAVE to move and they don't turn up what are you going to do ? cancelation charging more on the day being late are a common theme”

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Posted 2 years ago

“Very polite and knowledgeable staff.Very nice to work with you.”

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Posted 2 years ago

“bad customer service and frontline divers”

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Posted 2 years ago

“Horrendous! Everything is geared up taking more money You cancel within 48 hours, up to 50 percent of total taken from you! This is just exacting your money for nothing. Dare you add more to the list? Ah more money! Steer clear there are cheaper, much more - thanks to these I am over my budget and I'm moving a couple of miles.”

Helpful Report

Posted 2 years ago

“Research all reviews, not just the selected ones!! Used this Company as they claim to be specifically providing specialists in the area we were looking at ie: moving our furniture from north France to South France. Despite using one of their premium movers, the service was non existent. I agreed a price that was in the middle range of quotes, the Company who claimed to be experts had a very detailed web site (not all had this) claimed to have a UK based manager, who failed to respond from the minute had received the fee, even up until the day of the move bearing in mind we were also signing for our new property, gave us an 11 hour window as to when our transport would arrive, to be told after a desperate phone call to them that 2 vans were on the way. Yes the first van arrived with the driver dressed as if he’s off to the beach for the day, who had been told he was picking up a pallet!! He didn’t want to help, not his fault but the fault of the company who operate through Anyvan. 2nd Van arrived an hour later, a completely different company from the first, at least he knew he was collecting furniture so was very obliging, the only professional throughout the whole debacle.Despite an online “chat” with Anyvan who promised to sort out the problem, despite numerous calls and messages to their contractor who couldn’t even respond in sentence longer than half a dozen words or even answer his phone, and to finally speak with a “customer service advisor” at Anyvan who told me that they are just a “bidding platform” and once we had paid them and the contractor then it was not their problem!!! I looked on trust pilot to be amazed at how highly rated this Company is, I can only surmise that reviews like this don’t make the reviews page, which is why I shall be using every platform available to warn others about the very very poor service this Company offer.”

Helpful Report

Posted 2 years ago

“Total scam company , charged me £1500 to move a small house but when they turned up the 3 guys said I'd only paid for ground floor to ground and refused to move anything from upstairs !!! Trying to get more money out of you when they know your stressed and dont have much choice ! Stay well clear YOU HAVE BEEN WARNED!”

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Posted 2 years ago

“I booked this company to help to collection the sofas from Milton Keynes to Buckhurst Hill on Friday 15th July 2022. My Dad is around 70, my Dad took the 2 seater and one seater sofa out from the garage by himself and left it outside all day as the collection said between 1pm to 8pm. They never turned up after 8pm, my Dad was fuming as they had to take the sofas back in the garage again by himself, it's totally unacceptable. I called customer service, never turned up etc. They rescheduled next day which was Saturday. I requested for extra mover due my Dad was struggling by himself. I was happy to pay extra which around £72 pounds and collection from 8am to 12pm. Dad called me next day on Saturday and told me that extra mover couldn't it. We were fuming AGAIN! Dad offered to help with driver, I think they came to collection around 11.30am. They were supposed to come here around 1 hour to 2 hour to get Buckhurst Hill but unfortunately the driver drove back to Derby! The driver won't be able to delivery to my house on the same day! I was absolutely stressed. I have called the driver thousand times and never picked up. Next day Sunday, very early morning the driver came here outside of my house. On the same day it was my daughter 1st birthday party at my house! Unreaible company. Avoid.”

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Posted 2 years ago

“They cancelled on the day without telling me - I only found out after 2 webchats and an hour on the phone. Then rescheduled for the next day - and didn’t turn up. Then rescheduled 2 days later again, and turned up 4 hours earlier than agreed. Would not offer compensation or even a partial refund. Avoid avoid avoid.”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,414 reviews